Webaccess issue

Groupwise Web. For some reason, we can only view mail internally. We cannot compose and reply. Outside of the school network, it works fine. The reply box is just grayed out.
This is the response that I am getting from a customer, I do not know if it is GW 7 or 8 but I am figuring that this is version 7. Has anyone seen GW behave like this in the past? Or have an idea where I can start working on some solutions?

Originally Posted by dschaldedfg
Groupwise Web. For some reason, we can only view mail internally. We cannot compose and reply. Outside of the school network, it works fine. The reply box is just grayed out.
This is the response that I am getting from a customer, I do not know if it is GW 7 or 8 but I am figuring that this is version 7. Has anyone seen GW behave like this in the past? Or have an idea where I can start working on some solutions?
So internally, people can't send (option is grayed out), but in the outside world those same accounts can do everything in their mailbox?
There are no settings I know of within Webaccess to disallow a reply on such a basis. Might be some third party software that is doing this? This behavior is the same using different browsers and/or pc's?
I'd try setting up a fresh (next to the existing one) Webaccess server to see if I has the same results.
-Willem

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    On 06.04.2011 17:36, Techlord wrote:
    >
    > I have read many of the threads in regards to DCA issues...but It seems
    > to be suffering a bit of a different issue with it...
    >
    > We did a clean install of groupwise 8 about two years ago, and I didi
    > not even know of the gwdca issues, as everything was running fine...we
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    privilege show level 3 mode exec command vpn-sessiondb
    privilege show level 3 mode exec command ssh
    privilege show level 3 mode exec command dhcpd
    privilege show level 3 mode exec command vpnclient
    privilege show level 3 mode exec command vpn
    privilege show level 3 mode exec command blocks
    privilege show level 3 mode exec command wccp
    privilege show level 3 mode exec command dynamic-filter
    privilege show level 3 mode exec command webvpn
    privilege show level 3 mode exec command module
    privilege show level 3 mode exec command uauth
    privilege show level 3 mode exec command compression
    privilege show level 3 mode configure command interface
    privilege show level 3 mode configure command clock
    privilege show level 3 mode configure command access-list
    privilege show level 3 mode configure command logging
    privilege show level 3 mode configure command ip
    privilege show level 3 mode configure command failover
    privilege show level 5 mode configure command asdm
    privilege show level 3 mode configure command arp
    privilege show level 3 mode configure command route
    privilege show level 3 mode configure command aaa-server
    privilege show level 3 mode configure command aaa
    privilege show level 3 mode configure command crypto
    privilege show level 3 mode configure command ssh
    privilege show level 3 mode configure command dhcpd
    privilege show level 5 mode configure command privilege
    privilege clear level 3 mode exec command dns-hosts
    privilege clear level 3 mode exec command logging
    privilege clear level 3 mode exec command arp
    privilege clear level 3 mode exec command aaa-server
    privilege clear level 3 mode exec command crypto
    privilege clear level 3 mode exec command dynamic-filter
    privilege cmd level 3 mode configure command failover
    privilege clear level 3 mode configure command logging
    privilege clear level 3 mode configure command arp
    privilege clear level 3 mode configure command crypto
    privilege clear level 3 mode configure command aaa-server
    prompt hostname context
    Cryptochecksum:894474af5fe446eeff5bd9e7f629fc4f
    : end

    Hi all, this post can be officially closed. The issue had nothing to do with the ASA but required a firmware upgrade on the WAN router which boosted the throughput on the external interface on the ASA to 10Mbps and the inside throughput naturally corrected itself to what was expected.
    Thanks to everybody who looked at this issue.
    Andrew

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    n,
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    Has your problem been resolved? If not, you might try one of the following options:
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    the other self support options and support programs available.
    - You could also try posting your message again. Make sure it is posted in the
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    Be sure to read the forum FAQ about what to expect in the way of responses:
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    If this is a reply to a duplicate posting, please ignore and accept our apologies
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    I have this SAME issue right now....if anyone has an answer, or if you obtained one Jose since last August, I'd appreciate hearing what the answer was....thanks......
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    Network Administrator
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    >>> jromero<[email protected]> 8/31/2011 4:36 PM >>>
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  • Issue with SPA525g registation and FXO port call calls are not disconnecting properly

    Hi,
    I  have a UC540 and updated it to the latest IOS version with the latest  firmware to my phones and i am having registration problems with SPA525g  IP Phones. I updated the firmware of the phones as well and create  manual tftp bindings with but still it is not registering. I run a  couple of debugs (debug tftp events and debug ephone registration) I can  see from the logs and in the phone that it is taking the proper VLAN  and being discovered via CDP and being pointed to the TFTP server and  still wont register. I can see that it is also taking its own .cnf file  properly then the output sccp token regected invalid devices error is  shown I have a SPA502G and it is working fine. Also there is a previous  issue that all the voice port are shown as engage or offhook even the  calls are disconnected thus make the main PSTN number busy am based in  UAE and our service provider is etisalat I have check with them about  the proper disconnection values but still it the same. That's why I have  arrived in the conclusion to just update everything including the IOS  and the phones firmware. I have put my config in this post, I am also  trying to take the CCNA Voice exam on the 2nd week of april and I think  that if i don't know how fix this issue for our customer then I would  probably fail that exam. any suggestion and help is greatly appreciated  cisco experts.
    ! Last configuration change at 13:36:42 ZP4 Thu Sep 13 2012 by Nick
    ! NVRAM config last updated at 13:45:41 ZP4 Thu Sep 13 2012 by Nick
    version 15.1
    parser config cache interface
    no service pad
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    service internal
    service compress-config
    service sequence-numbers
    hostname UC540
    boot-start-marker
    boot system flash:uc500-advipservicesk9-mz.151-2.T4
    boot-end-marker
    logging buffered 64000
    enable secret 5 $1$3CIf$.rXyHeJQrwd97X/f2dS0M1
    no aaa new-model
    clock timezone ZP4 4 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-3558175224
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-3558175224
    revocation-check none
    crypto pki certificate chain TP-self-signed-3558175224
    certificate self-signed 01 nvram:IOS-Self-Sig#3.cer
    dot11 syslog
    dot11 ssid cisco-data
    vlan 1
    authentication open
    dot11 ssid cisco-voice
    vlan 100
    authentication open
    ip source-route
    ip cef
    ip dhcp relay information trust-all
    ip dhcp excluded-address 10.1.3.1 10.1.3.10
    ip dhcp pool phone
       network 10.1.3.0 255.255.255.0
       default-router 10.1.3.1
       option 150 ip 10.1.3.1
    ip name-server 213.42.20.20
    ip name-server 195.229.241.222
    ip inspect WAAS flush-timeout 10
    ip inspect name SDM_LOW cuseeme
    ip inspect name SDM_LOW dns
    ip inspect name SDM_LOW ftp
    ip inspect name SDM_LOW h323
    ip inspect name SDM_LOW https
    ip inspect name SDM_LOW icmp
    ip inspect name SDM_LOW imap
    ip inspect name SDM_LOW pop3
    ip inspect name SDM_LOW netshow
    ip inspect name SDM_LOW rcmd
    ip inspect name SDM_LOW realaudio
    ip inspect name SDM_LOW rtsp
    ip inspect name SDM_LOW esmtp
    ip inspect name SDM_LOW sqlnet
    ip inspect name SDM_LOW streamworks
    ip inspect name SDM_LOW tftp
    ip inspect name SDM_LOW tcp router-traffic
    ip inspect name SDM_LOW udp router-traffic
    ip inspect name SDM_LOW vdolive
    no ipv6 cef
    multilink bundle-name authenticated
    stcapp ccm-group 1
    stcapp
    stcapp supplementary-services
    port 0/0/0
      fallback-dn 301
    port 0/0/1
      fallback-dn 302
    port 0/0/2
      fallback-dn 303
    port 0/0/3
      fallback-dn 304
    trunk group ALL_FXO
    max-retry 5
    voice-class cause-code 1
    hunt-scheme longest-idle
    translation-profile outgoing PROFILE_ALL_FXO
    trunk group ALL_FX0
    voice call send-alert
    voice rtp send-recv
    voice service voip
    allow-connections h323 to h323
    allow-connections h323 to sip
    allow-connections sip to h323
    allow-connections sip to sip
    supplementary-service h450.12
    sip
      no update-callerid
    voice class codec 1
    codec preference 1 g711alaw
    codec preference 2 g711ulaw
    voice class dualtone-detect-params 1
    freq-max-deviation 50
    freq-max-power 0
    freq-min-power 13
    freq-power-twist 4
    cadence-variation 6
    voice class custom-cptone UAE-CUSTOM
    dualtone disconnect
      frequency 406
      cadence 398 344 237 527 400
    voice class custom-cptone CCAjointone
    dualtone conference
      frequency 600 900
      cadence 300 150 300 100 300 50
    voice class custom-cptone CCAleavetone
    dualtone conference
      frequency 400 800
      cadence 400 50 200 50 200 50
    voice class cause-code 1
    no-circuit
    voice register global
    voice hunt-group 1 parallel
    list 301,302,303
    timeout 24
    pilot 511
    voice translation-rule 4
    rule 15 // //
    voice translation-rule 1000
    rule 1 /.*/ //
    voice translation-rule 1111
    voice translation-rule 1112
    rule 1 /^9/ //
    rule 3 /^0/ //
    voice translation-rule 2222
    voice translation-rule 3265
    rule 1 /\(^..........$\)/ /9\1/
    rule 2 /\(^.........$\)/ /9\1/
    rule 15 /\(^ABCD$\)/ /ABCD\1/
    voice translation-profile CALLER_ID_TRANSLATION_PROFILE
    translate calling 1111
    voice translation-profile CallBlocking
    translate called 2222
    voice translation-profile INCOMING_CallerID_PROFILE
    translate calling 3265
    voice translation-profile OUTGOING_TRANSLATION_PROFILE
    translate called 1112
    voice translation-profile PROFILE_ALL_FXO
    translate calling 4
    voice translation-profile nondialable
    translate called 1000
    voice-card 0
    dspfarm
    dsp services dspfarm
    license udi pid UC540W-FXO-K9 sn FHK143074G6
    archive
    log config
      logging enable
      logging size 600
      hidekeys
    username cisco privilege 15 secret 5 $1$vjNa$OFKLhupqR8al6x2b8Xmcj/
    username adminac privilege 15 secret 5 $1$NDC.$PtD0y4YGIj5SqI1gghxWE1
    username Nick privilege 15 secret 5 $1$iAmL$tsg7Jf2TEND1NN.h8z2dy/
    ip tftp source-interface Loopback0
    bridge irb
    interface Loopback0
    description $FW_INSIDE$
    ip address 10.1.10.2 255.255.255.252
    ip access-group 101 in
    ip nat inside
    ip virtual-reassembly in
    interface FastEthernet0/0
    description $FW_OUTSIDE$
    ip address 192.168.101.2 255.255.255.252
    ip nat outside
    ip virtual-reassembly in
    duplex auto
    speed auto
    interface Integrated-Service-Engine0/0
    description cue is initialized with default IMAP group
    ip unnumbered Loopback0
    ip nat inside
    ip virtual-reassembly in
    service-module ip address 10.1.10.1 255.255.255.252
    service-module ip default-gateway 10.1.10.2
    interface FastEthernet0/1/0
    switchport voice vlan 100
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/1
    switchport voice vlan 100
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/2
    switchport voice vlan 100
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/3
    switchport voice vlan 100
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/4
    switchport voice vlan 100
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/5
    switchport voice vlan 100
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/6
    switchport voice vlan 100
    macro description cisco-phone
    spanning-tree portfast
    interface FastEthernet0/1/7
    switchport access vlan 20
    spanning-tree portfast
    interface FastEthernet0/1/8
    switchport access vlan 100
    macro description cisco-switch
    interface Dot11Radio0/5/0
    no ip address
    shutdown
    ssid cisco-data
    ssid cisco-voice
    speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
    station-role root
    interface Dot11Radio0/5/0.1
    encapsulation dot1Q 1 native
    bridge-group 1
    bridge-group 1 subscriber-loop-control
    bridge-group 1 spanning-disabled
    bridge-group 1 block-unknown-source
    no bridge-group 1 source-learning
    no bridge-group 1 unicast-flooding
    interface Dot11Radio0/5/0.100
    encapsulation dot1Q 100
    bridge-group 100
    bridge-group 100 subscriber-loop-control
    bridge-group 100 spanning-disabled
    bridge-group 100 block-unknown-source
    no bridge-group 100 source-learning
    no bridge-group 100 unicast-flooding
    interface Vlan1
    no ip address
    bridge-group 1
    bridge-group 1 spanning-disabled
    interface Vlan20
    ip address 10.10.10.1 255.255.255.0
    interface Vlan100
    no ip address
    bridge-group 100
    bridge-group 100 spanning-disabled
    interface BVI1
    description $FW_INSIDE$
    no ip address
    ip nat inside
    ip virtual-reassembly in
    shutdown
    interface BVI100
    description $FW_INSIDE$
    ip address 10.1.3.1 255.255.255.0
    ip nat inside
    ip virtual-reassembly in
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http path flash:/gui
    ip dns server
    ip nat inside source list 1 interface FastEthernet0/0 overload
    ip route 0.0.0.0 0.0.0.0 192.168.101.1
    ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
    logging esm config
    access-list 1 remark SDM_ACL Category=2
    access-list 1 permit 192.168.10.0 0.0.0.255
    access-list 1 permit 10.1.3.0 0.0.0.255
    access-list 1 permit 10.1.10.0 0.0.0.3
    access-list 100 remark auto generated by SDM firewall configuration
    access-list 100 remark SDM_ACL Category=1
    access-list 100 deny   ip 192.168.10.0 0.0.0.255 any
    access-list 100 deny   ip host 255.255.255.255 any
    access-list 100 deny   ip 127.0.0.0 0.255.255.255 any
    access-list 100 permit ip any any
    access-list 101 remark auto generated by SDM firewall configuration##NO_ACES_8##
    access-list 101 remark SDM_ACL Category=1
    access-list 101 permit tcp 10.1.3.0 0.0.0.255 eq 2000 any
    access-list 101 permit udp 10.1.3.0 0.0.0.255 eq 2000 any
    access-list 101 deny   ip 10.1.3.0 0.0.0.255 any
    access-list 101 deny   ip 192.168.10.0 0.0.0.255 any
    access-list 101 deny   ip 192.168.101.0 0.0.0.3 any
    access-list 101 deny   ip host 255.255.255.255 any
    access-list 101 deny   ip 127.0.0.0 0.255.255.255 any
    access-list 101 permit ip any any
    access-list 102 remark auto generated by SDM firewall configuration##NO_ACES_6##
    access-list 102 remark SDM_ACL Category=1
    access-list 102 deny   ip 10.1.10.0 0.0.0.3 any
    access-list 102 deny   ip 10.1.3.0 0.0.0.255 any
    access-list 102 deny   ip 192.168.101.0 0.0.0.3 any
    access-list 102 deny   ip host 255.255.255.255 any
    access-list 102 deny   ip 127.0.0.0 0.255.255.255 any
    access-list 102 permit ip any any
    access-list 102 permit ip 192.168.101.0 0.0.0.3 any
    access-list 103 remark auto generated by SDM firewall configuration##NO_ACES_8##
    access-list 103 remark SDM_ACL Category=1
    access-list 103 permit tcp 10.1.10.0 0.0.0.3 any eq 2000
    access-list 103 permit udp 10.1.10.0 0.0.0.3 any eq 2000
    access-list 103 deny   ip 10.1.10.0 0.0.0.3 any
    access-list 103 deny   ip 192.168.10.0 0.0.0.255 any
    access-list 103 deny   ip 192.168.101.0 0.0.0.3 any
    access-list 103 deny   ip host 255.255.255.255 any
    access-list 103 deny   ip 127.0.0.0 0.255.255.255 any
    access-list 103 permit ip any any
    access-list 105 permit ip any any
    snmp-server community public RO
    tftp-server flash:/phones/521_524/cp524g-8-1-17.bin alias cp524g-8-1-17.bin
    tftp-server flash:/phones/5x5/spa5x5-7-1-3c.bin alias spa5x5-7-1-3c.bin
    tftp-server flash:/phones/525/spa525g-7-4-8.bin alias spa525g-7-4-8.bin
    control-plane
    bridge 1 route ip
    bridge 100 route ip
    voice-port 0/0/0
    cptone GB
    station-id name Cordless
    station-id number 329
    caller-id enable
    voice-port 0/0/1
    cptone AE
    caller-id enable
    voice-port 0/0/2
    cptone AE
    caller-id enable
    voice-port 0/0/3
    cptone AE
    caller-id enable
    voice-port 0/1/0
    trunk-group ALL_FX0 64
    translation-profile incoming INCOMING_CallerID_PROFILE
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone UAE-CUSTOM
    input gain 14
    cptone GB
    connection plar opx 511
    impedance 600c
    description Configured by CCA 4FXO-0/1/0-Custom-BG
    bearer-cap Speech
    caller-id enable
    voice-port 0/1/1
    trunk-group ALL_FX0 64
    translation-profile incoming INCOMING_CallerID_PROFILE
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone UAE-CUSTOM
    input gain 14
    cptone GB
    connection plar opx 511
    impedance 600c
    description Configured by CCA 4 FXO-0/1/1-Custom-BG
    bearer-cap Speech
    caller-id enable
    voice-port 0/1/2
    trunk-group ALL_FX0 64
    translation-profile incoming INCOMING_CallerID_PROFILE
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone UAE-CUSTOM
    supervisory dualtone-detect-params 1
    input gain 14
    cptone GB
    connection plar opx 511
    impedance 600c
    description Configured by CCA 4 FXO-0/1/2-Custom-BG
    bearer-cap Speech
    caller-id enable
    voice-port 0/1/3
    trunk-group ALL_FX0 64
    translation-profile incoming INCOMING_CallerID_PROFILE
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone UAE-CUSTOM
    input gain 14
    cptone GB
    connection plar opx 511
    impedance 600c
    description Configured by CCA 4 FXO-0/1/3-Custom-BG
    bearer-cap Speech
    caller-id enable
    voice-port 0/4/0
    auto-cut-through
    signal immediate
    input gain auto-control -15
    description Music On Hold Port
    sccp local Loopback0
    sccp ccm 10.1.3.1 identifier 1 version 4.0
    sccp
    sccp ccm group 1
    associate ccm 1 priority 1
    associate profile 1 register confprof1
    dspfarm profile 1 conference 
    description DO NOT MODIFY, active CCA conference profile - CCA2.0 codec729
    codec g711ulaw
    codec g711alaw
    codec g729ar8
    codec g729abr8
    codec g729r8
    codec g729br8
    maximum sessions 2
    associate application SCCP
    dial-peer cor custom
    name internal
    name local
    name local-plus
    name international
    name national
    name national-plus
    name emergency
    name toll-free
    dial-peer cor list call-internal
    member internal
    dial-peer cor list call-local
    member local
    dial-peer cor list call-local-plus
    member local-plus
    dial-peer cor list call-national
    member national
    dial-peer cor list call-national-plus
    member national-plus
    dial-peer cor list call-international
    member international
    dial-peer cor list call-emergency
    member emergency
    dial-peer cor list call-toll-free
    member toll-free
    dial-peer cor list user-internal
    member internal
    member emergency
    dial-peer cor list user-local
    member internal
    member local
    member emergency
    member toll-free
    dial-peer cor list user-local-plus
    member internal
    member local
    member local-plus
    member emergency
    member toll-free
    dial-peer cor list user-national
    member internal
    member local
    member local-plus
    member national
    member emergency
    member toll-free
    dial-peer cor list user-national-plus
    member internal
    member local
    member local-plus
    member national
    member national-plus
    member emergency
    member toll-free
    dial-peer cor list user-international
    member internal
    member local
    member local-plus
    member international
    member national
    member national-plus
    member emergency
    member toll-free
    dial-peer voice 1 pots
    port 0/0/0
    no sip-register
    dial-peer voice 2 pots
    port 0/0/1
    no sip-register
    dial-peer voice 3 pots
    port 0/0/2
    no sip-register
    dial-peer voice 4 pots
    port 0/0/3
    no sip-register
    dial-peer voice 5 pots
    description ** MOH Port **
    destination-pattern ABC
    port 0/4/0
    no sip-register
    dial-peer voice 50 pots
    description ** incoming dial peer **
    incoming called-number ^AAAA$
    port 0/1/0
    dial-peer voice 51 pots
    description ** incoming dial peer **
    incoming called-number ^AAAA$
    port 0/1/1
    dial-peer voice 52 pots
    description ** incoming dial peer **
    incoming called-number ^AAAA$
    port 0/1/2
    dial-peer voice 53 pots
    description ** incoming dial peer **
    incoming called-number ^AAAA$
    port 0/1/3
    dial-peer voice 54 pots
    description ** FXO pots dial-peer **
    destination-pattern A0
    port 0/1/0
    no sip-register
    dial-peer voice 55 pots
    description ** FXO pots dial-peer **
    destination-pattern A1
    port 0/1/1
    no sip-register
    dial-peer voice 56 pots
    description ** FXO pots dial-peer **
    destination-pattern A2
    port 0/1/2
    no sip-register
    dial-peer voice 2000 voip
    description ** cue voicemail pilot number **
    destination-pattern 388
    b2bua
    session protocol sipv2
    session target ipv4:10.1.10.1
    voice-class sip outbound-proxy ipv4:10.1.10.1 
    dtmf-relay rtp-nte
    codec g711ulaw
    no vad
    dial-peer voice 6 pots
    description "catch all dial peer for BRI/PRI"
    translation-profile incoming nondialable
    incoming called-number .%
    direct-inward-dial
    dial-peer voice 57 pots
    description ** FXO pots dial-peer **
    destination-pattern A3
    port 0/1/3
    no sip-register
    dial-peer voice 69 pots
    destination-pattern 329
    port 0/0/0
    dial-peer voice 300 pots
    trunkgroup ALL_FX0
    description Local Numbers
    destination-pattern 9T
    forward-digits 9
    dial-peer voice 301 voip
    destination-pattern 2..
    session target ipv4:192.168.201.2
    dial-peer voice 303 pots
    trunkgroup ALL_FXO
    trunkgroup ALL_FX0
    description **InternationalCall**
    destination-pattern 88T
    dial-peer voice 304 pots
    trunkgroup ALL_FX0
    description *EM1*
    destination-pattern 9[1-9]T
    forward-digits 3
    dial-peer voice 302 pots
    trunkgroup ALL_FX0
    description **Mobiles**
    destination-pattern 9.[0-9].[0-9]......
    dial-peer voice 305 pots
    trunkgroup ALL_FX0
    description **800-**
    destination-pattern 9[0-9][0-9][0-9]T
    no dial-peer outbound status-check pots
    telephony-service
    sdspfarm conference mute-on 111 mute-off 222
    sdspfarm units 5
    sdspfarm tag 1 confprof1
    conference hardware
    video
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    It appears that in the past few days you have not received a response to your
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    Has your problem been resolved? If not, you might try one of the following options:
    - Visit http://support.novell.com and search the knowledgebase and/or check all
    the other self support options and support programs available.
    - You could also try posting your message again. Make sure it is posted in the
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    Be sure to read the forum FAQ about what to expect in the way of responses:
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    Has your problem been resolved? If not, you might try one of the following options:
    - Visit http://support.novell.com and search the knowledgebase and/or check all
    the other self support options and support programs available.
    - You could also try posting your message again. Make sure it is posted in the
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    Be sure to read the forum FAQ about what to expect in the way of responses:
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