Webform Customer Contact field only adds email

Hi,
Our customers enter their information via a webform which automatically adds them to our CRM and creates a new case. Yay! Great and easy function.
Here's the thing though, the customer also enters their Cell Phone as a mandatory field in our webform, however the record is not entered into the customer contact field and only their email address is added.
Can anyone help?

Hey there,
At a guess you made a custom field for the cell phone number which will only go into the case. In the form builder you should select and use the cell phone number field, not a custom field. This will then go into the CRM entry.
If you feel you have done that you need to ensure you have not renamed the input field name paramater as it needs to he the same as what it spits out in the system so it knows where to store it.
If that is ok then it could be that you have changed the ID etc or changed the form to break the javascript of the form so people are leaving it blank and the script to run it is not working.

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