Week late delivery on a preorder? Isn't there a preorder guarentee?

(removed per forum guidelines) I preorder "Borderlands the handsome collection" for PS4, and I just contacted Best Buy, they're telling me it's in the warehouse awaiting shipment. My buddy who preordered about a month after me, got his copy yesterday (the release day) and now Best Buy has the balls to have scheduled delivery on April 1st?
This is a bad joke by BB. Isn't there some type of guarentee for preorders? I would understand one or two days late, but a (removed per forum guidelines)  week?
If this is the type of service Best Buy is going to have, (removed per forum guidelines) 

Hello Vaymasters,
As I can see that this game is still readily available for purchase online and we are now past its release date, it is a little odd that your order would still be in "Order Acknowledged" status. I truly apologize for any frustration this may have caused, especially as I'm unsure what could be causing this discrepancy.
Please know I'm partnering with our internal support team to see if we may manually process your order as soon as possible. I anticipate it shipping within the next business day or two; however, I will provide you updates as they become available to me.
Thank you for your patience,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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