Welcome to the Self Service Session
As Verizon continues to transform its products and services, we recognize the need to transform our customer support capabilities.
The explosive growth of broadband and mobile services enables the introduction of new customer support channels that provide customers with more control and flexibility over their Verizon services anytime, anywhere and anyway customers prefer.
Verizon has responded to customer requests for greater control and flexibility with the introduction, expansion and improvement of the following customer preferred self service tools:
• Verizon .Com and My Verizon web portal - www.myverizon.com
• In Home Agent – www.verizon.com/inhomeagent
• Interactive Media Guide
• Interactive Voice Response Unit – 1-800-Verizon
• Mobile Phone Applications
Nearly 1/3 of our customer transactions are now completed using one of the self service tools mentioned above.
You can learn more about these tools through an online brochure at www.verizon.com/service that summarizes the various self service options available on the Computer, TV, Mobile Devices, Phone and in our Stores. We encourage you to bookmark this page as a future reference for the service options offered by Verizon.
Hi,
I have a doubt. Whats special in the Field Service comparing to teleservice?
1. Advanced schedulers is also optional.
2. I dont see much except the spares management.
But Let us assume that the Field Engineer is not going to order via oracle spares management. Just he uses a phone for material ( and internal order) and he just finally enters the debrief.
In this case, can we just do the field service activities just with teleservice implementation?
Thanks
Aras
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Can someone let me know , how can I find the number of active jsp/self service sessions in EBS 11i/R12.
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DevHi;
Please check below threads which could be helpful for your issue:
11i : Oracle Application Object Library Active Users Data Collection Test [ID 233871.1]
Session monitoring tool
Session monitoring tool
Regard
Helios -
Do you have to implement SRM to use the self service procurement?
I was interested in possibly using the self service procurement functionality. Do you have to implement SRM for this to be available? Thanks!
Chris Lintner
AflacHi Aflac
look into solution map of SRM. SSP is one of the Business scenario in SRM part.
http://www.sap.com/solutions/businessmaps/E670DA60A2184FD99EC12CAB4C9D5150/index.epx
http://solutioncomposer.sap.com/socoview(bD1lbiZjPTAwMSZkPW1pbg==)/render.asp?sap-unique=054220&sap-params=aWQ9NDk1RTc1RTZGOTg3NEM3M0EyRTA0OTY3MDA4RjM3NTYmcGFja2FnZWlkPURFMDQyOTg0REIzNzI1RjE5NTE1MDAxQTY0RDNGNDYy
br
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Hi all ,
I would like the system to display the Payslip of an employee on his self-service page so that when the user logs in he or she can view his/her Payslip.
When i click on the Function Payslip it says ERROR on Page.
I have Run International HRMS Global.And as the organisation is in Africa it doesn't have any specific localisation.
So can anyone assist me on how can i customize the JSP page so that the Payslip appears on the Self-Service page of an employee.
Thanking you in advance,
Chetanypu have posted the same query in HRMS, few people have responded to that thread
Payslip does not appear on the Self Service Page -
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We downloaded the .gif file from $OA_MEDIA for gross salary self service form and we override the image and uploaded into same position. We logged out login the application. But its not showing any effect. Its showing older Oracle logo only.
Please suggest .
Thanks,
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Hello,
I am implementing ESS/MSS 600 BP in 2004s. I dont see the self service amdin role in my portal. Can you please tell me what is the name of the sca file that I should import from the market place to get the Self-Service administrator role.
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Abhishek -
How can I know which file is using by the self-service workflow?
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In my directory, there are two HRSSA.wft and How can I know which source is using by the workflow of the self-service ?
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regards
TerryOne way would be to download the HRSSA workflow to a wft file (using the WFLOAD utility - see MOS Doc 578248.1), then comparing this downloaded wft file with the two files you have (using a utility such as diff in Unix). The comparison that reports no differences will identify the wft that was uploaded into the database.
HTH
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can any one please help me out to restrict the users to self service page only in 11g.
thanks for your time and support
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Welcome to the online services board!
Welcome to the board dedicated to Nokia's internet-based services, previously known as Ovi.
This section is meant for discussing the online services offered by Nokia which are not covered by another specific board, and includes NOkia Store and Nokia Contacts.
Nokia Support Discussions is a primarily a user-to-user forum, our teams cannot help with questions related to your individual accounr. So if you wish to contact Nokia directly, or if you have any problems with your Nokia Account details, please visit the "Contact Us" section of this website to find the contact information to Nokia Care.
Do not post any personal information, such as your email address, phone IMEI number or credit card number here.
We hope that you will enjoy Nokia's online services!
Vandelay & the whole Nokia Support Discussions team
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".Hi, ... I have never done this and are a little scare about puting info out there. not sure what to do?
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Using Webservices in the Self Service UI
WHat is the best practice to show new fields in Self Service UI pages with out changing existing UI elements? We created new proxies for Siebel WSDL and want to show new fields in the UI. We don't want to create new view object and link with AM to show in UI. We are prefering to update the existing VO and use related AM module to fecth the new fields to display in the customization .
Is it the right approach for customization?Hi,
Thats is what exactly should be done to display new fileds, rather then creating new view objects, add an attribute in existing view object and do bindings of new UI fields to newly created attribute in view object.
Regards,
Vikram -
Steps to Customize the Self-Service HRMS Gross Salary form(urgent)
Hi,
We are using 11i(11.5.10.2) with oracle 9i as database. We Implemented HRMS(AE) localization. When we open the Gross salary Self-Service form on the top right its coming oracle Logo. Instead of that i want to change into Client Logo.
As per my knowledge i installed J Developer and configured to our test instance to customize that form. can any body guide me from end to end process to customize this form.
Regards,
Nag.CHHi Hussein,
We downloaded the .gif file from $OA_MEDIA for gross salary self service form and we override the image and uploaded into same position. We logged out login the application. But its not showing any effect. Its showing older Oracle logo only.
Please suggest .
Thanks,
Nag.CH -
How to add the Self-Service Administrator role...please guide
Hello All,
Am new in ESS/MSS. Have just uploaded the ESS/MSS business package on EP6 SP15.
Now as per the notes given on help.sap.com site on Floor Plan Manager, I need to addin a Self-Service Administrator role to use FPM.
Where can I find this......
Please guide.....
Awaiting Reply.
Thanks & Warm Regards,
RituHello All,
Am working on <b>EP 6 SP15 Sneak Preview</b>.
I need to customise Web Dynpro components of MSS...namely PCR, using Web Dynpro for Java.
Am in the process of reading the Floor Plan Manager concept from help.sap.com site...
Have 2 queries now:
1. If I use Self-Service Administrator, the business packages I need are :
- Business Package for Self Service Administraor
- Business Package for Common Parts....
but these both are for NW2004s...am using NW2004. I did not find any such pacges for NW2004....
Any inputs?
2. link http://help.sap.com/saphelp_erp2005/helpdata/en/b4/139525380149a49c8402e22700e4ba/frameset.htm says that:
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Awaiting Reply.
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Ritu -
Troubleshooting the Self Service Framework with Oracle Applications
Hi Guru's
I fallowing the Note 231137.1 from the Metalink in that 2nd Point
"How can I test the Webserver setup for Self Service Framework Applications? "
When I Paste in the URL
http://hrmstest.test.com:8004/OA_HTML/jsp/fnd/aoljtest.jsp
My JSP Page was Not Opening What Will I do, Please give me Your Valuable Suggestion.
Thanks and Regards.What version of Oracle Apps you are running? What paltform? Did you manage to run AutoConfig successfully?
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Welcome to the Field Service OSpace Forum!
Well - we have started a place for all of our customers to come together to share ideas about their experiences with Field Service and to then explore ideas behind trends in the Service Industry.
I look forward to having vigorous debates about the thoughts and ideas that are top of mind for all in the Field Service Community.
We will invite cross posts from other product lines to this site - but fear not - I don't think they bite.
Please send me some ideas of topics you would like to cover first and we can take it and run with it.
Oh - and remember - tomorrow is the Field Service Customer Quarterly Call. If you have not received your invitation, please post a request and we will be sure to get this to you.
ServiceGuyHi,
I have a doubt. Whats special in the Field Service comparing to teleservice?
1. Advanced schedulers is also optional.
2. I dont see much except the spares management.
But Let us assume that the Field Engineer is not going to order via oracle spares management. Just he uses a phone for material ( and internal order) and he just finally enters the debrief.
In this case, can we just do the field service activities just with teleservice implementation?
Thanks
Aras -
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I have some customers reporting that they are missing requests in the "My Requests" section of the self service portal intermittently, i.e when they log in one time they will only see a couple of work-items, other times they will see all of them.
Has any one seen this? Any suggestions on how to troubleshoot? I have taken a look at the silverlight logs and there seems to be no logged errors.It sounds like "the bug".
Next time it happens, try this:
-- Step 1 Clean the execution plan cache
dbcc freeproccache
-- Step 2 Reproduce the problem and run the following query
SELECT * FROM sys.dm_exec_query_stats AS qs
CROSS APPLY sys.dm_exec_sql_text(sql_handle)
CROSS APPLY sys.dm_exec_text_query_plan(qs.plan_handle, qs.statement_start_offset, qs.statement_end_offset) AS qp
WHERE text LIKE N'%Composite_Select_Path_180f5706-3d05-4bbc-ca2d-c33624fdb3c8%';
GO
-- Step 3 Modify SQL Query and execute it
EXECUTE sp_create_plan_guide_from_handle
@name = N'Guide1',
@plan_handle = 0x06000500EEBEEF2940016668010000000000000000000000,
-- please replace this value with the plan handle discovered in step 2
@statement_start_offset = 966;
-- please replace this value with the start_offset discovered in step 2
-- Step 4 To see current plan guides
select * from sys.plan_guides
-- Step 5 (only if Rollback is needed)
EXEC sp_control_plan_guide N'DROP', N'Guide1';
GO
Edit: this is done against the ServiceManager db
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