What can't Verizon just be truthful to it's customers

Question

Last night I had again one of the sales person lie about the product. My bill right now is 121 and some change. I was first lied to when they talked me into going to the 75/35 speed and my bill went from 121 to 167...so much for the 15.00 increase. I canceled that and they talked me into going to the 50/25 for only 10.oo. I asked if he could send me a email stating the increase of only 10.00 byt he said he couldn't. Verizon also has it locked out so you can't do a copy and paste...wonder why????? Anyway I told the sa;es person I didn't want to do over 131.00, and he stated it shouldn't. So this morning I get this email from Verizon, as you can see below it was more like a 25.00 increase not a 10.00 increase. Proof is in the puddin by what other customers are stating and they also have in black and white about the so called 10.00 increase for faster speed. It is more like a 20.00 to 40.00 increase. my bill went from 121 to 148....is my math wrong here or what..view below >>> 
Estimated Monthly Charges
This estimate is not your actual bill, which may vary   based on the completion dates of your service(s), usage, duration of   promotional discounts, or changes made after this order. Click on any of the   blue links for descriptions.
      Action          Products and Promotions          Monthly     Charges        
      New          Triple Play          $114.99        
FiOS Digital Voice Unlimited
FiOS TV Extreme HD
FiOS Internet 50/25
$5 24 Mo. FiOS Digital Voice     Discount Included thru Nov 8, 2013
$10 24 Mo. Bundle Credit     Included thru Nov 8, 2013
$5 24 Mo. Bundle Credit Included     thru Nov 8,2013
$5 24-Month Contract Discount     Included
      Existing          STB Package - 2 Room          $19.98        
           Subtotal          $134.97        
           Taxes,     Fees, and Other Charges          $8.64        
           Estimated     Monthly Charges
    (Do not pay. This     is not an actual bill.)          $143.61   
   What to Expect on Your First     Bill       
   Statement     Date: 03/07/2013      
Your first bill includes the categories of charges listed   below. These estimates, which may vary from your actual first bill, are based   on your initial installation date and products ordered.
                            Estimated     Monthly Subtotal         $134.97                 Partial     Month Charges or Credits                     Partial Month for Services Added         $15.00                 Partial Month for Services     Removed         -$10.01                 One-Time     Charges and Credits                     Subtotal         $139.96                 Taxes,     Fees, and Other Charges         $8.64                 Estimated     First Bill Charges
    (Do not pay. This     is not an actual bill.)         $148.60             Notes:             Router remains the property of     Verizon and must be returned when service is terminated.             Your first bill may also include     Unpaid     Bill Charges and Account Adjustments             Watch a quick video on Understanding your Verizon Bill.     

Answer 1

You're obviously not alone, hey_moe. This is apparently quite a standard practice. I am a long time and mostly satisfied FiOS customer. I was lied to both times I "signed" up for service. (And no, I don't mean I misunderstood.) My last experience was when I called Verizon to remove some movie channels. I stated that we were canceling them because we were already paying too much for our package and we didn't need them. The agent took that opportunity to review our account to see if he could save us any money. He said that he could save us at least 5-10 dollars a month if we upgraded to the Extreme channel package and Digital Voice. That sounded too good to be true, so we spent the better part of a half hour going line by line over the bill to make sure that he was correct. He kept repeating these lines over and over:
You'll be paying less than you are now.
You'll be getting more channels.
You won't lose any of your current services.
If you don't like it, you can cancel within 30 days and return to your previous package.
Sounded great. What did we have to lose?
Within 24 hours our MRDVR function stopped working. We figured it would return. It didn't. We called in. Found out that one of the main ways the agent had "saved" us money was canceling that service, even though we had specifically asked that question. We looked up online and saw that our estimated new bill was not 5-10 dollars less, but $15 more/month. That's not what we had agreed to. So 3 days after changing, we demanded to be switched back. Verizon's response was, "Sorry, your old plan isn't offered anymore. We can't switch you back."
Yes, livid doesn't begin to describe. It took several calls, many hours, and everything short of cussing the poor agents out to reach an acceptable compromise. So, no, your story doesn't surprise me in the least.
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