What good is this support vehicle if questions go unanswered....

I am very disappointed. I have been having problems installing SP3. At this point I can neither install or uninstall my original version or SP3. As suggested I posted my question 3 days ago on how to resolve this on this site with the understanding that it was monitored and that an SAP representative would reply.
The days have passed and still no reply and no program to use while the work piles up. "Disappointing" is not strong enough to describe my reaction. To sell a product, not provide basic support on installation, suggest a forum for support and leave it unmonitored and problems is absolutely cynical.

Albert, I think you've misunderstood the purpose of these forums. While you might have a question of such importance that a SAP person will pick it up (such as Marilyn), most of us members aren't SAP employees. We answer questions that we feel we can answer. And we post questions, in the hope that one of the other members will voluntarily help out.
For timely responses to issue, that SAP are responsible for, then OSS (or whatever it is called now) is the route - But SAP hope you'll get the answer through these forums, because it's a lot cheaper for them
I've had problems to do with stuff I'm developing and had fantastic help from other members... but by no means can I ever demand such assistance.
I'm not in any way an SME for your problem. However, in the ABAP area, there are many questions we get that are fantastically important to the questioner, but have been answered many times, or are trivial. I'm not suggesting that yours are in this categorgy, but such questions are also unlikely to get good answers. The quality of questions is often reflected in the quality of the answers, as my sig used to run in SAPFans.

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What good is this forum?

Really. There are topics that have Views in the thousands, but very few Replies that actually help. Most just say, "Me, too."

Agreed - however, the trouble is that this also applies to questions that haven't been asked before. I've got a few that I couldn't find any history on and even if there was a similar case, it wasn't identical so those few have never been answered. I know there are a few other external forums out there that are more effective but I'm drawing blanks as to who they are. I used to have them bookmarked but for some reason, I now can't find the bookmark.
Maybe someone else here sees this and responds with a couple links to jump to.

Seriously, what good is a Support Community that won't respond to a question?

I've started two discussions one a singular question and with approximately 50 views, not a single response.
Are there any people out there who actually answer questions?

Hello Saxon,
We strive to provide support though many channels and I am sorry that you have not been able to get the answer you were looking for. I have looked over your most recent post in an effort to help.
From the look of it, you are wanting to create two subnets on the RV042 and would like to be able to route between these two subnets while having access to the internet. If this is your intention, then yes the RV042 does provide the ability to do this through the use of vlans.
You will have to first create a new vlan for your second subnet. Once this has been done, you can edit the subnet to match the address range you want. You will want to ensure that the multiple subnet option is enabled as well.
I want to advise you now, that in order to support this configuration, you will have to have two separate networks OR all devices supporting vlans.
I do hope this answers your questions.

File's security settings do not allow export ...what good is this product?

I just paid $19.95 so that I can "Convert PDF file to Word online". When I select the file and try to convert it I get "The files security settings do not allow export". Whent I check the properties of the file it tells me that it is an "allow all for my login" ... What is going on? If I cannot convert any PDF file to Word I WANT MY MONEY BACK NOW!
[email address removed by moderator]

Good day,
There seems to be some conflicting information being presented from our services vs. what you're seeing in the document's properties. Could you share the file you're trying to convert with us here?
We've outlined the ExportPDF service's capabilities here: Will Adobe ExportPDF convert any type of PDF file? Though it sounds like we might have a bit of an odd situation here.
Hopefully we can figure out what's causing the problem!
Kind regards,
David
Acrobat Community Manager
Adobe Systems

I recently signed up for a one month trial of adobe pro. I logged in. I cannot convert a single page of PDF file to word or Excel with this trial. I just get the request to sign up for a year. What good is the trial if I can't try it?

I recently signed up for a one month trial of adobe pro. I logged in. I cannot convert a single page of PDF file to word or Excel with this trial. I just get the request to sign up for a year. What good is the trial if I can't try it?

Hey vcomfort6,
Please ensure that you are using Adobe Acrobat and not Reader to convert PDF file to word or excel.
Could you tell me whether it is a scanned document? Does this happen with all PDFs or any specific one?
Do you get any error message? What exactly happens when you try doing the same?
Hope to hear from you.
Regards,
Anubha

If I install Windows 7 on iMac (what we have done many times and it works very good) does windows support the fusion drive?

if I install Windows 7 on iMac (what we have done many times and it works very good) does windows support the fusion drive?

Welcome to the Apple Support Communities
Fusion Drive is created by software on OS X. On a computer with Fusion Drive, Windows is installed on the HDD, but when you install the Boot Camp drivers, you will be able to read Macintosh HD, so it looks like it supports Fusion Drive but only for read

Apple Support says my serial number is invalid. What would cause this and how could I fix it. And yes, I am certain I provided the correct serial number.

Apple Support says that my serial number is invalid. I provided the correct number. What would cause this and how can it be fixed. Ipad II.

Things that could cause it:
you bought a fake
you allowed an unauthorized person to "repair" the iPad, replaced the logic board

I keep getting notices to install Adobe Flash Player version 10, however when I click on the various boxes, it then tells me that Flash Player does not support Vista. What does all this mean?

I keep getting notices to install Adobe Flash Player Version 10, however when I click on the various boxes, it then says that Flash Player does not support Vista. What does all this mean and what is a Flash Player?

I keep getting notices to install Adobe Flash Player Version 10, however when I click on the various boxes, it then says that Flash Player does not support Vista. What does all this mean and what is a Flash Player?

What has the Apple support team done to the Top Sites screen? I just accepted an automatic update to be downloaded to my iMAC, and as a result of this "fix installation" the layout of the Top Sites screen has been terribly "destroyed"! What's the idea?

What has the Apple support team done to the Top Sites screen? I just accepted an automatic update to be downloaded to my iMAC, and as a result of this "fix installation" the layout of the Top Sites screen has been terribly "destroyed"! What's the idea?

If you are referring to the non-panorama , but rather the flat look, well that's what they did.
You can give your opinion here:
http://www.apple.com/feedback

Storage Question: My macbook air says I have 35gb worth of movies. I only have 1 movie that I'm aware of! How do I solve whats eating all this space?

My macbook air says I have 35gb worth of movies. I only have 1 movie that I'm aware of! How do I solve whats eating all this space?
Please help me!!

    Lion OS X 10.7 Lion / 10.8 Mountain Lion
    http://support.apple.com/kb/PH3782
    For more on this and very helpful tips:
    http://pondini.org/OSX/DiskSpace.html
    http://pondini.org/OSX/LionStorage.html

My iPod touch 2nd generation forced a software update to apply to my ipod via itunes. what effect did this update have on my ipod software, as i still cannot download some apps?

My iPod touch 2nd generation forced a software update to apply to my ipod via itunes. what effect did this update have on my ipod software, as i still cannot download some apps?
I would appreciate your support to help me figure out if this problem is solvable.
The error comes about whilst trying to download certain apps from the app store, including CSR Racing which when i tap on install a message box pops up saying "This App Is Incompatible With This iPod touch", another time for a different app it came up with a message saying "This app requires OpenGL ES 2.0 graphics capability.
Main questions:
What was achieved from the latest forces iPod touch 2g update (17/07/2012)?
solvable problem(s)?
Will i need to buy a more recent model of iPod touch if this isnt fixable?
ps. My iPod has lasted me 3 years so far so i am not suprised, still in good nick!
thanks, Sim x

i saw something on itunes just a moment ago saying iPod 1g can download 3.1 update for £2.99, will this help with the compatability of the csr racing app at all with that individual problem? |http://support.apple.com/kb/HT2052] (html for this)
i didnt think graphics could change via software updates

XPERIA Z -What kind of service/SUPPORT standards do you have? Is there any at all?

Hi guys. Hello sony mobile people. My name is Isaiah and I'm from Manila, Philippines. I am a solid sony fan boy for morethan 10 years now (mobile phones). Or maybe was a solid sony fan boy. Not until yesterday happened. 12/17/2013.
I heavily supported sony mobile products back when it was still sony ericsson. From the K-models, to vivaz, and up until to the xperia. I even strongly recommend it to my friends and family and keep persuading them to switch to a sony mobile device because of its outstanding design, features, and solid build quality. And I'm always excited when there is a new model or flagship mobile device to be released by sony. Correct me if I'm wrong but the engineers I guess were hurrying up to put out this new waterproof mobile devices out there without carefully checking, testing, and making sure that your phones are absolutely what they say they are.
I'm a chef. I work in the kitchen. Some Eight years ago I was working in the kitchen with my newly acquired sony phone, the k700i to be exact. I was very proud of it for it was my very first coloured phone with camera. I kept it inside the chest pocket of my Chef's jacket when suddenly I reached out on an Ice Chest full of cold water, and as i leaned to reach out for a bucket of ice, my unconcious mind forgot about the law of gravity. So the phone eventually and immediately slipped outside my pocket and went directly inside of the ice chest and fully submerged in very cold water. It was turned on and on standby mode. No matter how fast I reacted to retrieve it from the ice cold water it was already too late. By the moment I had it the screen was fully black. No power button could even wake it up. Long story short, the phone died right then and there. It wasnt waterproof and it was totally my fault. I took some time for me to move on for that was a very expensive device back then. It was such a loss.
After that incident I kept on wishing that one day sony would make a device which is waterproof or something that would be able to withstand the heat, the chaos, the wet, the dirty, and the sticky environment of the kitchen. Years have passed and now I have my own restaurant. Cooking even more, staying even more longer inside the kitchen. One of my very favorites was the Xperia Arc S. I bought two, one white and one black. My friends thought it was weird and stupid of me to get two units of the same brand and model. I say it was the obsession to have nice things that lead me to have both, it made me happy. And finally Sony releases the Xperia Z.
It was the ultimate dream come true.
I bought two units in an instant. One for me and one for my fiancee who also works in the kitchen.
We loved it. And everything about it. It suited our lifestyle perfectly. Great photos, internet connectivity, water proof, great size, and extremely good looking.
Not until her phone started to charge in a funny manner. The phone just wont charge 100% it would stop at around 54% and never reach anything beyond it. We didnt mind for as long as we had hopes it would go back to normal.
Then after a week. It wouldnt charge anymore until the battery went 0%. It died.
Then charging it was useless. It wont charge at all. We left it on the charger for 30 minutes. An hour. Three hours. Still nothing. We tried all trouble shooting provided by the sony website. Still nothing.
I checked for the pink and red discoloration indicators on all ports. The one on top with the earphone jack was pink. And we never even went to a pool or submerged it under water. The last time it got wet was due to wiping it clean using a wetwipes.
and all ports were always closed properly. The only time we open it is when we charge it. So it is a total mystery to us how the water got in. Could it be the defect came from the plug of the port itself? Probably. Or our unit was poorly made.
I went to the sony mobile center here in our country to have them fix it and check it. It seems like the problem of my phone was hardware according to them. And they suggest that I just purchase a new unit because there is no way to fix our unit anymore.
Oh my god. This phone aint even half a year old and they want me to buy a new one just because fixing it would amount to the price of a new one. As if its that easy to buy a new one. I feel like I have been scammed big time. The phone doesnt even have bumps or scrathces at all because of protective casings and it just died like that. Like it had a heart attack and can no longer be revived.
The customer support really surprised me. It was as if they were very used to answering it that way because maybe I wasn't the first one to have that kind of problem. And by the way I bought my fiancee a Xperia Z Ultra the day the xperia z died. Im planning to surprise her with it for christmas. But I just got depressed with this incident. I mean I am making Sony Mobile rich because I keep buying your products and in return when I, the customer, needs help or reasoning, repair, or any positive promises from you this is what I get. You tell me to just buy another one. Because youre too proud to tell in my face that your product is not defective at all and the fault is mine. And you wouldn't do anything about it.
You see, the trust that I had with your company for a very long time took years to build. My loyalty to the brand is just so solid.
And it took just one defective model to ruin it. One reasonless suggestion of go ahead and just buy another one as if it costs less than a dollar. Warranty? What for? You wont even listen to your cutomers around the world. More like buy at your own risk, or buy our products because you are filthy rich and when a defective one catches you just buy another one coz money dont cost a thing. So to the engineers. Don't say that it is waterproof if it really aint. have you really even tried testing it on all different scenarios? Really? I just hope the Z ultra I purchased wont die as well. If it does. I'll start telling and suggesting everyone in my community to beware of your products. You can't even fix your own ceations properly and in a humanely manner. It is not as if my phone blew up.
You know what is more annoying is the fact that important information, pictures, files, videos, and numbers can never be retrieved on that xperia z. And that is the priceless part. And i am surprised that you guys can't really do anything about it. Xperia is experience right? I guess its true what they say. Experience Zzzzz.... it will now be sleeping forever.
Word of advice. Please. Learn how to take care of your customers. Especially the loyal ones. They are one of the major reasons why other people are switching to your brand. When left unsatisfied, they can also do otherwise. Thank you for wasting my money. make believe. sure
Solved!
Go to Solution.

Yes I cannot deny the fact that errors and flaws are always present in such mobile devices due to extremely large or volume productions. But then again. We are paying customers who expect nothing but seamless service and performance that is why we pay premium for something premium. From what I see this warranties are not guarantees at all. We pay a lot so we expect a lot. We deserve respect. The company could at least hire a real mobile technician, as if they can't afford to hire one.
We can consider but only to a certain point. But matters like this wherein priceless information is lost, unretrievable, and more important information stored on the phone memory they could at least be more dependable in giving back to you.
From what I have read form other complains regarding this similar topic, Xperia Care is not doing anything at all, instead they answer like robots with the same messages and solutions that don't even work at all. And they said they have admins here who monitors everything all the time. To answer our queries. But I guess my plead is a good example of the kind of actions they are trying to do, they are doing nothing at all. They should name this place Xperia Don't Care or maybe they just forgot to place the Don't part.
This is hard earned money that I used to buy their products, blood, sweat, and sleepless working nights just to buy their products. By the looks of it they are treating their products as a disposable one. Something that would not last for half or one fourth of a lifetime. This kind of dissapointment that I have will keep on growing and other customers dissapointment will grow stroger as well. In due time it will lead to the failure of the whole brand of the mobile giant. This company does not understand that it will only take a spark to set the whole angry and unsatisfied customers on fire towards the brand name.
They keep claiming stuff, it feels like they are just scamming the customers of their hard earned money to buy something defective and disposable. Let us see on how they could cope up with social media, exposing how damaging their products are and how they treat their customers when a defective item comes up.

What happened to this thread? -- LabVIEW poll "Features you would like to see in LabVIEW!"

What happened to this thread? --> LabVIEW poll "Features you would like to see in LabVIEW!"

Warren Massey -
Unfortunately, we were not able to migrate the polls and topics to the new system when we launched. The good news is that we still have access to the data and are investigating our migration options available.
We will also focus on getting some new topics and polls out to the community in the next few weeks.
Thanks!
Molly K.
Web Support & Operations Manager
National Instruments

I get an error message when trying to email photos. It says "The email server didn't recognize your username/password combination." Yet I have reset my password and was able to log in to this Support Community. Can anybody help me?

I get an error message when trying to email photos. It says "The email server didn't recognize your username/password combination." Yet I have reset my password and was able to log in to this Support Community. Can anybody help me?

See my answer to your previous duplicate question. What happened when you tried my answers?
LN

What good is GarageBand without an audio in

What good is GarageBand without an audio in on an iMac other than editing previously recorded files. No overdubbing in a recording program is useless. thanks

You posted in the wrong forum. You need to post your concerns in Product Feedback.
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other. Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.

What good is this support vehicle if questions go unanswered....

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