What is Fios requirement to hire Tech Support / Customer Service?

Called Them on November 7 - to turn off my CAT5 WAN and turn on Coax WAN. response "I do not know how to do that - transfering you to customer service."
Called Them on November 8 - to turn off my CAT5 WAN and turn on Coax WAN. response "I will have to schedule an appointment to rewire the CAT5." - WHAT????
Called Them on November 9 - to turn off my CAT5 WAN and turn on Coax WAN. response "ONT Obsolete - Technical Supervisor will contact me - today November 14
Called them on November 14 - status of Technical Supervisor - to turn off my CAT5 WAN and turn on Coax WAN. response "PLEASE HOLD - Reading File." - Transferred to Billing Department.
I need to get a job here.... Must have good benefits....

Those reps are pretty much useless as they're spoon fed everything and if it isn't written down or in a knowledge base, you're just wasting your time with them.
DodgerCats wrote:
I also asked them if the update would install FRG22D rather than the build that ruined my phones last week, and they didn't even know what I meant by "build". All they said was "You should download the 2.2 update, your phone will run better." Then they disconnected my call when I kept pressing the question about the build. Also, when I called tech support last week, they kept telling me to take my phone to a store to get it flashed. I live in Los Angeles, went to 3 large Verizon corporate stores and NONE have these machines that tech support is talking about!
It doesn't appear that FRG22D will be a full build but more of a patch (only 1.6MB compared to the ~45 or 76 for the Froyo OTA) over the existing FRG01B build and only allows flash to be seen in the market and has a few security updates. As for reflashing the phone, all they need is a PC and google and they can put you back.

Similar Messages

HP tech support/ customer service phone number to call HP for help

There are a number of choices you have to get help on your HP product.
You can post in this forum to get answers or you can check out our support web site filled with manuals, FAQs, diagnostics, drivers, and tips and tricks.
If you would like to contact HP for support you have options as well:
Phone technical support
Chat real-time with technical support specialists
Email technical support specialists
If you choose to phone HP, here are some pages that list phone numbers for the most common English speaking countries.
US
UK
India
Canada
Australia
Europe
Philippines
We hope that you find this forum helpful and encourage you to post questions here as there are a number of volunteers with years of experience and HP technical support specialists that provide answers.
To get the quickest, most accurate response from the community, please include a detailed message with the following information:
Product Name and Operating System
Description of the problem including:
Error messages, if any
Any changes made to your system before the issue occurred
Because we encourage you to start your own conversation, I have locked this thread so you will not be able to reply to it.
Let us know if you have any questions or need help.
Best,
Siobhan
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

Thank you for writing to me!
It occurs when I try to print to Adobe PDF from either AutoCAD or Revit (both autodesk products). My Adobe PDF function seems to be working for other applications - for ex. if I save from Illustrator to PDF, Word to PDF, etc. From this description it sounds as if it's more of a problem with my Autodesk products, but the odd thing is that until recently I was able to print to PDF from both of them! This happened to me once before and I uninstalled and reinstalled ADOBE but I thought there must be a better way of dealing with it. Is the number of times you install the ADOBE CS6 limited? I worry that uninstalling/reinstalling it uses up some of my uses - even though it's on the same laptop.
The error message I get is this:
Thanks for your help,
Lisa

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
msvat created the discussion
"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
>

HELP NEEDED: What is the phone number for Tech Support?

I cannot find the Tech Support number for QuickTime support. I have been trying to resolve my QuickTime issue for three days and really need phone assistance. The self-reporting Tech Support online form requires a serial number for the product, but QuickTime does not come with a serial number.
In reference to my post:
QuickTime 7 Pro not working
Posted: Mar 20, 2010 7:03 AM
Click to reply to this topic Reply email Email
When I click on the link to launch QuickTime Pro, it does not launch the program. A small box appears at the bottom of the screen with the QuickTime logo "Apple QuickTime", but when I hover the mouse over the icon, it contains a blank blue screen. If I click on it, nothing happens.
Any suggestions?
~Annette
Windows Vista

I just bought this quicktime pro ( junk ) I can't believe there is no support for it other than these forums. tried several numbers and you end up with some poor boob in INDIA who doesn't know anything about it or they ask for a serial number that you can't give and don't have. WOW what a disapointment this products lack of support turned out to be, wish I didn't buy it.
Anyway loaded it and it plays, but when I try to download the video to my computer the drop box on the right corner does not drop down. what am I missing here.?

No DSL, No Repair Techs, No Customer Service

I'm fed up. I feel like I'm being scammed and all I can do is sit here and take it.
My DSL has been going out every single day, multiple times, for weeks. Resetting the modem sometimes helps, more often not. When the internet does come back on, 75% of the time it is creeping slow.
So... I call Verizon to get some help last Friday. Instead of listening to my issue, the man just reads from his script... making me waste time turning my modem on and off (for the 25th time that day) and telling me everything will be ok.
He finally gives me an appointment for that Sunday from 8-12. Great.
Sunday comes. No one shows up, no one calls.
I call Monday morning and talk to another service agent who goes through the same script.
He finally gives me an appointment for Wednesday from 8-12. Okay
Wednesday comes. No one shows up, no one calls.
I immediately call Wednesday afternoon and get to talk to someone in the tech dept ... I think. He supposedly gets on line with the dispatch for my area and comes back to tell me that someone will be out by 3pm definitely! to fix my DSL.
No one shows up. No one calls.
I call Verizon back the next day, but before I can get to customer service, I get an automated voice telling me I have an appointment THIS Sunday from 8-12 noon.
No one ever told me this... but I think, ok.. let's give them one more chance.
Guess what? No one shows up. No one calls.
FOUR appointments to get my DSL fixed in one week, and not ONE of them actually took place. I am done. I have NO faith in your service, and if there was another company around here I could get something comperable to DSL at, I would be gone and writing scathing reviews on every review site on the web... if I could connect to it. But there isn't... so I'm stuck with crappy internet service and non-existant customer service.
So today. My DSL was out all morning. Just came back on about 20 mins ago at 12:30pm (I'm in NJ). I'm sure it will go out again later though, as it does every single day. And not one thing I can do about it...

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

What does it take to get a VZW Customer Service Rep to call you back?? READY TO CANCEL SERVICE OF 4 LINES!

Has anyone else had problems with VZW customer service? I have been lied to repeatedly and am on the verge of terminating my contracts. To begin, I sent my daughters, who are authorized users, into the store - which is 40 minutes from my house- to upgrade and renew 2 lines. I called Apple to upgrade initially, but my account has a corporate discount, so they were unable to upgrade my lines of service. I called the closest VZW store, again 40 minutes away, spoke with the sales associate DUSTIN. I told DUSTIN exactly what I wanted and advised that my daughters would be in to upgrade the lines.
When my daughters arrived, there were 2 people in line ahead of them. As the other customers were taken care of and left, it became closing time. Another representative approached DUSTIN telling him he did not "need to do all that, just hurry and get them out". YES!!! The other rep told him to hurry and get the sale out of the store!!! WHO PAYS YOUR BILLS? WHO PROVIDES YOU WITH THAT PAYCHECK AND COMMISSION MONTHLY?? YES, we the customer do!!!
Next, DUSTIN brought out a selection of cases, car chargers and screen protectors from the back of the store advising my daughter to "pick one", as he presented the selection of cases to her. She advised she did not want or need the cases or other items he was offering. He told her the case and screen protector "comes with it". HE LIED to her!! This is unethical and deceptive!! It was not until she arrived home, after being rushed out of the store, she noticed the additional charged for the case and screen protector - which was supposedly included.
I called VZW *611 immediately. I spoke with a gentleman named CASEY who empathized with me and stated he would forward this information to his manager to have his manager contact me. I have waited for a return call and have not received one. If I do not hear back from VZW today, I am returning 2 lines of service, cancelling all 4 lines and taking my service to a carrier that will do what they promise and not unethically obtain sales from paying customers.
The bonus to this story- my daughter is a minor! Not only did he manipulate and lie, but did so to a child!!! I have been a VZW customer for over a decade. When I cancel my service, everyone will know why. In addition, I talked my LARGE corporation into obtaining corporate accounts with VZW. I can assure you, that will also be revoked.
Best Wishes

Sadly, i've had a few unethical issues of my own and i'm an adult. I do think there was some responsiblity on the daughters' part to verify what they were paying for before leaving the store even though you made an honest attempt to have things laid out prior to their arrival. In regards to VZW's service, It has declined horribly over the past few years. I've been a customer since they were orignally a company called PrimeCo and I'm on the verge of switching providers myself. I had a defective phone that was replaced 6 times in one year..the store manager called me out the blue to apologize for the defective phones and offered me a free upgrade at no charge. He NEVER told me that he was extending my contract and treating it like a normal upgrade. I didn't find out until i went for my New Every Two purchase. I also received a letter stating they were discontinuing the New Every Two Program, but i still would be able to use my last upgrade on my next purchase. Of course when the renewal period came around, there was no such record of the offer and I got nothing. It's now time to renew my contract again and upgrade, but as before, there is absolutely no incentive for me doing so. I'm still going to pay the same as any new customer that walks through the door, still paying an activation fee, and i don't have unlimited everything like most other providers are currently offering. So please tell me again WHY i would want to renew my contract and purchase a new phone from Verizon when i can go elsewhere and get all types of perks???
All in all, i truly sympathize with you and as of today, i'm looking to purchase a new phone this afternoon with another provider.

Official word on what is "System Temp" from MSI tech support

I e-mailed MSI asking about what System Temp was actually reading on the motherboard. Here is the reply:
MSI Tech. 02/10/2008 System temp is recording the actual system temp inside your case which the sensor is mounted near the inside of the mb which sensing the system temp.
Okay...so I guess the sensor is mounted near your electrical outlet...
Paul

Quote from: Pchas01 on 11-February-08, 21:13:22
I e-mailed MSI asking about what System Temp was actually reading on the motherboard. Here is the reply:
MSI Tech. 02/10/2008 System temp is recording the actual system temp inside your case which the sensor is mounted near the inside of the mb which sensing the system temp.
Okay...so I guess the sensor is mounted near your electrical outlet...
Paul
LOL - That is too funny.
but the system temperature sensor is just a diode mounted on the motherboard to measure air temperatures inside the case. not sure exactly where, but most I've noticed are around the CPU area.

What a lot of liers BT tech support are!!!!

Is it a trate of the Indian call centres or is it BT training, that all call centre staff within BT tell lies? It would be really nice to get someone that has at least one bone in their body that is capable of telling the truth. It would seem that when we are told that it will be done, in the real worl this translatyes to, don't expect anything do be done. When told I will give you a call back this time in 24 hours, they mean I will give you a call back when I think of it or pass your case on to someone else. When they say I promise, assure or garuntee that this will be fixed in 24 hours, 48 hours, they really mean, we will make it worse. I would go with another ISP, but would still face the same problem, that the service would still come down the same phone line and that it would still depend on BT being able to do their jos properly, instead of changing the acceptable range for the line, so that it falls within the results of their tests on that line. Like with my line, twelve monthsw ago, I was told that the range for my line was 2Mb, six months later I was told that the range for me line was 1.5Mb and now I am being told that the range for my line is 1Mb. We are still expected to pay the same for 50% service. I know that I pay for the download and not the speed, but if my range is 50% then it stands that I can now only download 50% of what I used to. For all of you that need to get the help desk after 22.00hrs and have an open fualt, when asked to input your phone number, put a differant number in.

Hi Diean,
I am sorry that you have had a few problems with your speed. If you ever need a hand with anything just post up your hub stats and the mod team and the rest of the community will be happy to help you out.
If you need to contact the mods direct just fill out our contact us form and we'll certainly lend a hand to make sure you get the most from your speed.
thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Lenovo has the WORST Support/Customer Service In the Computer Industry

I have been searching and reviewing computers to buy. Came across the K430 but after reading horror stories about Video Card Replacement, Power Supplies and Turbo Switch not working, I decided to call support and seek advise or a simple opinion.
The Support Specialist shockingly informed me that she did not know anything about Card Upgrade and recommended that I speak with Sales. Called sales, waited for 30 minutes and was also informed that they know nothing about Video Cards.
This is what kills a company, the fact that it's own employees are distancing themselves from their products is a disgrace.
Wake up Lenovo, Wake up!!

hi RitaDB,
could you PM to me the following details :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
(To locate MTM -
http://support.lenovo.com/en_US/FindProductNumber.page#find)
S/N:
Date of Purchase:
Case/Order Number : (if any)
Description of issue :
WW Social Media
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How do I speak with someone from tech support for a issue??????

I have tried many times to download the correct software for my HP OfficeJet 7410 printer. I always get a error message. "THE SYSTEM CAN NOT FIND THE FILE SPECIFIED". ("C:\Users\R61\AppData\Local\Temp\7z611S7\Setup\..\Setup\Blocksysus...) What is that???. Their wesite is of no value to help me. In frustration, then I tried to buy the driver software. Again, they could not help. I used to be able to print. Using their website, I was able to test print and test scan. All is well with that, so why can I not print? I have two other computers that are connected and print fine. My laptop will not print. It used too. Why are my downloads of the correct software not allowing the install of software?

JDMAN
The problem is likely one having to do with a previous installation failure or a minor corruption - a misplaced instruction, a bad link, something in the File System on the computer that is not where it belongs.
Regardless, the issue is not likely the fault of the Full Feature Software. That does not mean the computer is bad, it means that there is situation present on the computer that the normal installation program cannot handle. Programs are smart, but there is a limit to what can be done during a standard installation.
You can certainly call HP:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
====================================================
You can, if you like, take a look at the following Post:
From pcwizard for Windows 7
Solved - Install Error "The system cannot find the file specified" (hpzprl40.exe)
The solution likely fits your situation. Do understand that where the Post suggests the member install the Full Feature Software, that you would install / work with the Full Feature Software for your printer:
HP Officejet 7410 All-in-One Printer Drivers
The entire Post is lengthy; contains much in the way of repeated content, does not always stick the the subject at hand, and also contains some devisive comments that, frankly add nothing to the constructive solution. You may take away from it as much or as little as you feel is useful for your situation.
One of the last entries in that lengthy regale regards Windows 8.x -- the contents might be useful to Forum members running Windows 8.x:
Printer Installation in Windows 8.1: 'System cannot find file specified' Message
NOTE from JonW: In addition to the details in this document I would recommend TURNING OFF REALTIME SCANNING when you have MCAFFEE LIVESAFE 2014 installed.
=======================================================
Option - Install from the Device Manager
This is an alternate method to install the Driver that may be useful under some conditions. In the context of this overall procedure, it is necessary to have at least downloaded the software from the Printer’s support pages (so that the software package is located somewhere on the computer).
Control Panel > icons > Device Manager > Imaging Devices >
Right-Click on your Printer >
Update Driver Software > Browse my computer for driver software >
Let me pick from a list of device drivers on my system >
If applicable: Select the proper device Version from the list > Next
You may be presented with a prompt asking permission to install the Driver:
Select Install to continue
Restart / Reboot the computer and log in
=======================================================
I am not a Printer Expert.
I hope this helps.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Tech support help

Hi. i am trying to access tech support online for at least two months now without success. Everytime i visit the site i am meet with =
i am just wondering is there anybody on here that can help me get in touch with tech support please as my issue needs resolving asap.
Thank you.

If you need contact number info, we need to know what country you are in.
Here is a link to a thread giving numbers for other english speaking countries. The Europe link gives many more countries numbers in a PDF also.
http://h30434.www3.hp.com/t5/Community-News/HP-tech-support-customer-service-phone-number-to-call-HP...
Thanks.

Contact number of MA FiOS Tech Support

Hi,
What is the correct number FiOS tech support for service in Massachusetts. I dialled the number on the website given by logging into my account: +1 888-553-1555 but when I got through I was told they couldn't access my account and to call +1 866 240 1174. When I dialled that number I was told it doesn't exist and to call the 553 number.
Any ideas? Will the real contact number please stand up?

Yes I agree with Todd, and honestly playing nice with IVRU will sometimes solve the issue (I've actually taken calls and the issue is resolved by IVRU).. I know how painful it is to go through it sometimes (I have to call it myself) but it actually does in the big scheme of things make the tech support rep's life a little easier and speeds up getting information loaded on our computer screens..
Jim
Verizon Telecom
Fiber Solutions Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Adobe photoshop Element 8 Tech support

tell us if you had similar experience
I had element 6 and upgraded with 8 with windows XP
now I got a new computer with windows 7
and tried to install the 8 to my new computer
everything went ok till I found out I could not use the Adobe e-mail to send the confirmation code to my Gmail address (still works fine with Outlook)
I worked with the Adobe tech support for 3 days
with many case numbers and transferring from tech support to "installation specialist" to "imaging Department specialists"
including holding on a speaker phone for 90 minutes (enough to finish my dinner)
the " imaging specialist" refused to connect to my screen to install
and told me he can fix my "common problem" that will cost me $39
after some more waiting, his supervisor told me it is not an installation problem, and therefore not covered for an old issue of 8
would been covered if it was 9
I contested it is an installation issue
he said it is an "after installation" issue
so, what is your experience with Elements tech support staff?
My niece is an Apple fanatic who recommended the element
Should I stay or not with elements?
i am just an average "photo guy" for my grandchildren and make 13x19 Grand's calendars and photo prints where I use the Element 8 to edit
thanks for listening

There must have been a problem with Adobe confirmation program
All 14 attempts I made for the previous 4 days been answered today between 7:14 to 7:42 am
14 "Adobe Photoshop Elements Photo Mail E-mail Verification"
from [email protected]
arrived altogether saying;
"Thank you for using Adobe Photoshop Elements.
You will be asked to verify this e-mail address before sending e-mail directly from Photoshop Elements. Please enter the code below when asked for your "Verification Code" after choosing to e-mail your photos.
Verification Code: "
So, I changed Express back to Adobe e-mail, and got a new verification number. And got verified and mailed a picture.
So far so good
but half an hour went by, still waiting for my picture to arrive
anyone can help?

Can't Download Anything Adobe after Tech Support "Help"

I was having trouble installing the trial of InDesign CS5. It told me to uninstall then reinstall. It then would not even let me uninstall it. I tried to use the CS5 clean sweep and that did not work. I then made the biggest mistake of my life and called tech support and foolishly watched as some girl from India hacked my computer all to pieces from the inside! Now my microsoft office won't work and I can't download anything adobe! Not even reader. Here is an error message that I get whenever I try to download Adobe Reader:
Error 1402.Could not open key:
UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\68AB67CA7DA73301B7449A0300000010.
Verify that you have sufficient access to that key, or contact your support personnel.
CAN ANYBODY HELP?!

Thanks. I actually did that after I posted this and it restored everything back to normal. It's all working again. I just can't believe someone would go into the registry and start screwing around when they actually have no idea what they are doing. Adobe tech support is horrible.

What is the best way to build a career path where I can evolve into an SAP role instead of one that is Customer Service based?

In October 2011, my previous employer converted to SAP, as the rest of the worldwide entities were already using SAP. At that time, I was an Order Coordinator, where my job role was to process all of the Inside/Outside Sales Representatives orders for the US. Because of my keen attention to detail, the speed in which I learn new roles and general IT knowledge, I was asked to be the SAP SuperUser for our Financial Operations team. I quickly began to learn the roles of Order-to-Cash, Customer Master Data, Pricing Conditions, Contracts, some Material Master Data, and even Customer/Material Pricing Audits. I also performed manual customer billing in SAP until the automatic modules were implemented. Knowledge of these roles created a need for me to become a trainer to my team, where the SAP Consultants left off. After only working in SAP for the few months after the conversion started, I evolved out of an Order Coordinator rights of access and was given a not-so-typical role as an "analyst". I had more than a firefighter role in SAP, as my normal log in credentials gave me full rights to all of these modules and even special reporting. Our parent global company realized necessity for my role and followed proper protocol to authorize the access changes to still meet the SOx regulations. Prior to using SAP, I never thought I'd fall in love with it and enjoy my job so much, but it happened! Despite my previous employer's less than perfect data that was copied into SAP, we managed to have an efficient ongoing process to clean it all up. I became more of a liaison between Financial Operations and our IT Dept/SAP Consultants. I "translated" the technical steps that IT/SAP Consultants were trying to teach everyone and trained my Financial Operations team in a way they would understand. I truly enjoyed my job, even at our most difficult moments.
However, after all of the fun I was having while working in SAP and truly gaining a ton of useful experience and knowledge, "life" happened and I had an opportunity to move from Atlanta, GA to southern California. I've searched for months to find a new career here in California with a company that I could continue my learning experiences and become more proficient in SAP, but I'm a little lost. My search to find jobs have only given me possibilities in Customer Service positions or ones that are SAP sales/programming based. I'm floating in limbo and looking for help from the SAP community on where I can go from here to get back into a career path with SAP.
I'm 28 years old and I'm currently finishing my Associate degree in Business Administration. I'm a Microsoft Certified Professional (MCP), certified with the Help-Desk Institute as a Support Center Analyst, and also completed my previous employer's Quality Advocate Certification which focused on Six Sigma and Lean concepts. Prior to leaving the company, I was being considered for a company sponsored training in the Six Sigma Green or Black Belt program. I've recently started working a contract position as a Customer Service Rep, processing orders, but the company will be completing an SAP conversion in May 2013; so only a few months away. The problem I have in this position is that I feel frustrated in learning their current software when their entire team seems to have their own personal ways of doing their job. I prefer to have structure and perform job duties the right way, then building on that to make the job more streamlined. I spoke with my recruiter but he feels I may be a bit premature on feelings about working in this contract position. I may be just feeling a little impatient in having to wait another 3 months to see if the company may even hire me on permanently and what role I would have with SAP, beyond Customer Service Rep. I'm hoping to get some direction from the SAP community on where I might focus my attention in learning SAP. My hope is to find a position working with SAP like the one I enjoyed so much back in GA. I'm even considering options to learn the programming side. I think SAP is a great software package once people understand how it's designed, or can be designed, to work.
Please help!!
I'd be happy to provide my resume to anyone willing to review it and give me some pointers. Any advice would be greatly appreciated!

I appreciate the length and detail of your post. I struggle answering questions from folks who give too little info. It's refreshing to have too much info for a change.
I'll summarize your post and give suggestions:
You have very strong end user experience, almost bordering on support level SD knowledge. You have experience with the way that at least one company implemented SAP SD but don't have many years of experience with different approaches, so you can't pitch yourself as someone who's "been-there, done-that" outside of the SD world and you can't bill yourself as having SD functional knowledge to the extend that you could be a consultant for SAP SD. (See FAQ: Different Career Paths in SAP for descriptions of different traditional SAP career paths.)
You've moved to Southern California, which is chock full of companies using SAP, by the way, and you're having a hard time finding the right job. Your education is probably going to be problematic at this point. Most SAP related jobs require a Bachelor's Degree at a minimum. Definitely keep on going with your degree. I don't know where you're doing your associate's degree, but you might want to look in to Cal State Fullerton, which has an *excellent* SAP focused business degree program. (http://business.fullerton.edu/).
You've found work at a company but had to start over at a lower level of responsibility. Since the job you just landed will be transitioning to SAP in 3 months, you have an opportunity to repeat your previous rise by volunteering to be a super-user again. Alternatively, you could talk to the group within your company and express your desire to help out supporting the system from the back end. Traditionally, companies lose a few folks immediately following an implementation, so there's a good chance that if you make your desires and skills known, that you'll be able to move onto the support team once a position opens up.
All of the above assumes that you want to continue on the functional side of SD. You didn't mention any aptitude or preference for programming. It is certainly easier to get programming jobs than functional jobs (see How did you get your start in SAP?), but it seems like you really enjoyed the functional side of SAP. I do *not* recommend learning an SAP skill for which you have no desire simply to get a job, hoping that you can switch later. Use the skills you have to get the job you really want, doing something that really excites you. It's far to easy to fall into a job simply because it's there and get trapped and burned out.
Hope this helps!
Best regards,
--Tom

What is Fios requirement to hire Tech Support / Customer Service?

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