Tech support help

Hi. i am trying to access tech support online for at least two months now without success. Everytime i visit the site i am meet with =
i am just wondering is there anybody on here that can help me get in touch with tech support please as my issue needs resolving asap.
Thank you.

If you need contact number info, we need to know what country you are in.
Here is a link to a thread giving numbers for other english speaking countries. The Europe link gives many more countries numbers in a PDF also.
http://h30434.www3.hp.com/t5/Community-News/HP-tech-support-customer-service-phone-number-to-call-HP...
Thanks.

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Device error 370 please tech support help

How do you fix this There is a reset link with it but all it does is come back to to the same message no rebooting at all please tech support help

Very strange Issue, and cannot find a reasonable solution or Tech Support help / Will PAY for HELP !!

So, without going into great details that cannot reasonably be explained, the scenario goes a little like this:
When editing a PDF, and with nothing else open on the computer, Adobe Acrobat Pro XI tends to "hang up" and become unresponsive. The only plausible solution is to force command and restart Acrobat in hopes it will open correctly the next time. Sometimes this works, other times - nope .. Does not resolve the problem. So - can anyone recommend a solution? I have contacted help and they had to to delete a Adobe Preference file, and this seemed to work while I still had them on live chat. Once offline, it happened again.
Here is the really weird thing, I thought that I fixed the issue (as I am doing this for my boss on his Macbook Pro) and was able to quickly edit a PDF .. but when I handed the computer over to him - literally in only 2 minutes - he proceeded to edit the same document and was not able to. He got the never ending rotating circle of death
So - that is problem #1
Problem #2 is with the inability my boss has to use CC offline. I have personally reconnected to our CC account and verified all settings, and when I perform my tests at the office, everything seems fine and all programs work as should. However, he is now on business travel and says the "Trial Expired" keeps popping up. What is going on? This is literally frustrating him and me with what little knowledge I can assist with resolving the trial expired issue. How many days can you be offline with CC? Tech support says up to 99 days .. Clearly 4 days is ridiculous and I am not able to duplicate the scenario when I have his computer but what would it work for me and not him?
I just need to resolve this whole Adobe Acrobat issue as to finally get it resolved and fixed once and for all.
BTW, called in outside computer help from a local company - and the computer guy was working to get it fixed, but it seems even with live chat or phone support - it has now been escalated to Tech Support 2 .. This make any sense or logic? I believe he has uninstalled and reinstalled Acrobat and now it is only creating more issues. I think he tried to install a trial version and activate the subscription but it failed.
Any HELP? We are desperate and I'll even pay via PayPal to get a resolution to this problem if any recommendation leads to a solid solution. Guaranteed !!

Actually I also noticed that usual heat with wifi and game play.. However this was extreme heat. I wasn't able to hold it for long time and had to drop it.
So can that bulge can be ignored and should I start using it back again. Though that bulge appeared after that heating issue.
Beside the hardware, safety would be my bigger concern. Perhaps because I have heard few incidents with mobile phones where battery generated heat and caused some defect in bodies and continued use resulted in a blast in battery causing physical harm.
So if its advised to try it by charging 100% and monitoring backup time or any other advise.

Can't Download Anything Adobe after Tech Support "Help"

I was having trouble installing the trial of InDesign CS5. It told me to uninstall then reinstall. It then would not even let me uninstall it. I tried to use the CS5 clean sweep and that did not work. I then made the biggest mistake of my life and called tech support and foolishly watched as some girl from India hacked my computer all to pieces from the inside! Now my microsoft office won't work and I can't download anything adobe! Not even reader. Here is an error message that I get whenever I try to download Adobe Reader:
Error 1402.Could not open key:
UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\68AB67CA7DA73301B7449A0300000010.
Verify that you have sufficient access to that key, or contact your support personnel.
CAN ANYBODY HELP?!

Thanks. I actually did that after I posted this and it restored everything back to normal. It's all working again. I just can't believe someone would go into the registry and start screwing around when they actually have no idea what they are doing. Adobe tech support is horrible.

Kindergarden teacher appointed me Tech support HELP!

My daughters Kindergarden teacher appointed me tech support because I have a Mac. Uggh. here is the issue
OS 10.3.9 Power pc g4 384ram,
she has a math software title that requires OS9 to operate or "classic mode"? she purchased OS9 on ebay. it installed ok on one computer, but stalls out during installation on the above computer. here is the software requirements of the program she wants to run
Macintosh 68030/25MHz+ or Power PC,
System 7.0.1 to OS X Classic Mode, 8 MB RAM, 4100 K unused, 2X CD-ROM, 640X480 256 colors. is there a way to put her computer in "classic mode?" or does she have to somehow get OS9 to install
please help. I own a mac but am certanly not an expert

Write your government education coordinator to let them know to get with the times. 2006 and later Macs are able to run Windows, and most applications written for Mac OS X. To require someone to run Mac OS 9 applications these days is equivalent to asking someone to run a car with leaded gas. Although not poisoness, its antiquity is comparable when it comes to computing, and difficulty when coming by those software is as well.
Chris,
Ideally you should be able to find a newer version of the software that runs normally under OSX. Keep in mind though, that if you have to run this older software that a newer Mac (anything running 10.5 or higher, or using an Intel processor) will not run software under Classic. It would make things easier if you could find a newer version of the software but I also know not all kindergardens have "government education coordinators" to whom to turn for the funds for newer computers. It is also possible that the software may have been abandoned after OSX was introduced (it would help us to know what software you are using). I know I still use Classic generation software because should I wish to run the newest versions of the software I would be faced with at least $1000 in hardware upgrades as well as $2000-$3000 in software upgrades. I cannot merit spending $3000 and up on upgrades to use software I only use once every few months.
Message was edited by: Limnos

I AM UNABLE TO LOAD THE NEWEST VERSION OF ITUNES BECAUSE WHEN I RUN THE NEW VERSION, I AM TOLD THE OLD VERSION OF BONJOUR COULDN'T BE REMOVED AN I WILL NEED TECH SUPPORT. IS THERE ANY THING ELSE I CAN DO BEFORE I PAY TO HAVE TECH SUPPORT HELP?

I am unable to load the newest version of itunes because when I run the program, i am told the old version of Bonjour could not be removed. As a result the program fails to run completely. What can I do to get the older version of Bonjour removed? I tried unsuccesfully to remove the older version of itunes

bobjbkln - Your link will not help. The supject is:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
but the poster says he has a Mac with OSX 10.5.
For the original poster (OP), try posing in the iTunes form since now you have an iTunes problem, not an iPod problem.

I try to install the new itunes and i get this "Older version of apple software update cannot be removed. please contact tech support" Help?

it removed my itunes and went to install the new one but stopd at the end with that error message.?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Verizon tech support for FIOS - how to get around the attitude.

Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.

All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!

I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up.   They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me.   Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4.   Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime).   However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc.   / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!

I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents.   Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating.

I am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

i am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

Adobe Reader opens PDF files, nothing else.

The backlight on my ipod touch 3rd generation will not come on, but everything works perfectly. I even used the advice given on the tech support page, and it still will not come on. HELP ME PLEASE.

The backlight on my ipod touch 3rd generation will not come on, but everything else is working fine I even took the tech support advice by plugging it in and resetting it, but that didn't fix the issue either. I need help.

If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then:
Does the iOS device connect to other networks? See other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Angry with Creative Tech Support!!! Battery fried and they won't help!

I am seething with anger right now over the awful Tech support I just received from Creative's Tech support phone line. I called to find out how I can get my almost new less than 2yrs old Creative Zen Sleek Photo 20gb MP3 players battery replaced. I am sure that my brand new Toyota Prius mp3 AUX jack fried the batter in my player. I have owned this for less than 2 years, and I hardly ever used this player. I always kept it charged fully and rarely played it.
I have kept my player plugged into the AUX jack in my new Prius for the past 3 weeks, I went to turn it on yesterday and the battery was dead, it would not power up, so I just thought I forgot and left it on in the car and the battery just needed to be charged. I charged it up from 5pm last night to 6am this morning and it still showed it was charging, but no progress was being made on it. I unplugged it and tried to power on, nothing,, dead,, so I plugged it back into the charger and powered it on, it came one and started playing, then I left it on and unplugged it from the charger and within 20 seconds it gave me the warning that the battery was low and it was shutting down. The battery bar was completely white and showed that it was not charged at all from all those hours of charging, it usually charges full within 4 hours, it had been plugged in for 3 hours with it not being charged at all, yet it showed that it was charging..
So, I know the battery is now fried, and I am sure the Prius AUX jack killed the battery, I have already heard of one other person this happening to on a Prius message board.
So, I called up Creative this morning to just ask them how much to put in a new internal battery and fix it, they won't do it because it is out of warranty,, I told them I know it is out of warranty, but I am willing to pay? them to fix it, they told me that don't do? that, and I then asked very nicely and calmly to please direct me in how I can get it fixed, silence,,, from the agent,, she did not know what to say, basically she kept telling me I would just have to buy a new one.. I repeatly asked her to please tell me if the internal battery is replaceable by "SOMEBODY", I know Creative will not repair it, but you cannot tell me that this player is garbage now and nobody can fix it just because Creative refuses to do so.
I then asked her how they can make a $250 product that cannot be repaired once it is out of warranty. I asked her what kind of company makes products that are not fixable?, This does not make any sense at all. once again, silence from her.. I kept? repeating that I just want to know if the battery can be replaced by somebody and how to go about finding out. She acted like it was a big secret. I said, Look, I know you won't fix it, but it has to be fixable by somebody... right,, or are you telling me that once the warranty is out, products just need to be thrown away in the garbage and replaced with a new one,, there is nothing else wrong with the player, the battery is just fried, that is all, as it still works when it is plugged in to the charger.
You cannot tell me that a company like this makes internal batteries that are NOT fixable once they break, and the ONLY solution is just to buy a new product? This is insane, if this is the case I will NEVER buy another Creative product again..
I have now called Toyota to see what they are going to do about this, but I'm not sure how I can proove that the AUX jack really did the damage. I know it did, but all I want to find out is how to get somebody to replace the internal battery.
I have over 4,000 songs on this thing and I don't want to buy a new one and have to download them all again, this took me over 6 months to do this...
Does anybody have any suggestions, I really truly disappointed in Creative and how they operate. I asked to speak to a supervisor and she wanted to pass me along to another Agent, I said NO, I want your name and the supervisors name and I am now waiting for a call back within 48 hours they told me.

HI, Thanks for the websites, I did find some yesterday,, Be assured that if your player is out of warranty Creative will not repair it for you even if you tell them that you will pay for the repair. They just don't care, they want people to just buy a new one and they will refuse to tell you that there are places out there that will fix it for you. It is like some big secret I guess and their customer service reps in the Tech dept. will NOT tell you this. To me, this is such a deception and the most awful customer service in my opinion. I can guarantee that I will never buy another creative product again if? this is how they deal with customers that have purchased their products.
I was not blaming them for the battery not working or anything just wanted their help in finding out how I can get it fixed. Crap happens and things break, but if Creative truly has the opinion that they will refuse to talk to you after the warranty has run out, this is totally appalling. I actually had to lie when I called and I had to hit the button that said that my player was less than 6 months old. Because there was NO way for me to talk to a li've person or get any questions answered by them if the player was out of warranty. They direct you to the website help, but that site is NOT working, and I still get a message today telling me that some "Kana" help website is currently not responding. This has been doing this since yesterday.
So, right off the bat you are already shown that Creative could care less about their products after the warranty runs out.
Oh, and I never said in my post that I did not have my music backed up on CD's or on the Computer, I merely said that I did not feel like downloading all 4,000 songs again onto a new player, that takes time. I have over 25,000 songs, almost my entire CD collection on my computer and it does take time to go over all those again and pick the ones I would want on a new player. All of my music is backed up, that does not mean though that it is not a pain in the butt to transfer them all to?a new player. I certainly will not buy another Creative product, so I would in essence have to start all over again and pick out the ones I want on a new player.
I'm in the process now of finding one of those repair places on the web to fix it, but I will never buy another product from Creative again

NEED HELP! Tech support told me to ask Best Buy???

I just purchased a K410
http://www.amazon.com/gp/product/B009AEP51Q/ref=oh_details_o02_s00_i00
I need to hook up two monitors via a digital signal for an extended display (not mirrored), but i only have one digital out (HDMI), the other is analog (VGA). So I'm pretty sure I need a new graphics card that has two DVI-D outputs OR one HDMI and one DVI-D output, b/c my monitors both have DVI-D inputs, but I already have a HDMI to DVI adapter cable. What graphics card should I replace the stock one with, and what's the deal with getting an extra power supply for it?
Will this work instead?
http://www.amazon.com/Sabrent-UGA-2K-195-2048x1152-1920x1080-DisplayLink/dp/B00ABNLEWO/ref=sr_1_1?ie...
Tech support is so awful for Lenovo, multiple "technicians" either told me to get splitters or that I needed new monitors--all wrong. Thanks in advance.

hi alexfsu,
Welcome to the Lenovo Forums.
If you're in a budget and have already two HDMI to DVI-D dual-link adapters, you can get a low profile GeForce 210 PCI-E 2.0 for your dual monitor needs (DVI-I is compatible with DVI-D as long as they're both dual-link). If your machine came with a universal 240W PSU, I recommend you change it to a good quality 350W ATX with a +12V rail so that it could accommodate the power consumption of the graphics card specially when using dual monitors.
I personally haven't tried the Sabrent UGA-2K-195 USB 2.0 to HDMI/DVI but it has good reviews and I think it will work on your setup.
Hope this helps
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When loading the program, the loading, circular icon will not stop. It seems like it is trying to load and can't. Since Adobe tech support won't help with version 13, I need your help.

I just bought this and was trying to load it for the first time and the circular icon just keeps flashing like it is trying to load and can't. Most elements come up but I am wondering why it is still flashing like it is trying to load.
At times, the drop down menus will not stay up. When I click on them, they flash and then disappear.
This is not a blank message.

Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!

Trial Version of PSE8 crashes and tech support won't help

I have never used any adobe photo product before and I was stoked to download elements, install an action set from a favorite blog I have been dreaming about, and use it on some of my photos. I followed the instructions on the blog without any problems and installed 1 set of actions. When I checked that everything was working fine, I went back to install a second set the same way and the whole thing went downhill from there.
The program crashes before loading completely. I have looked for other suggestions to fix this and nothing has worked so far. I have restarted the computer numerous times, restarted elements and quit all other programs while doing so, deleted the actions that I added, and deleted the mediadatabase. Am now at my wits end.
I thought I would just call adobe because they should be motivated to sell their product and that might make them interested in helping me fix it. Well, that's a joke. In a nutshell he told me that I had to have a license in order for tech support to speak with me which means I have to go and purchase it. I am not going to invest money in something that insn't working. He basically told me to come here and he was certain I could get some help. I hope that he is right on that account.
My computer is new. Just bought it last weekend so there should not be any system problems. I have Win7 64 bit.
I assume that if I uninstall this trial version that I CANNOT reinstall.
Thanks in advance to any help you may provide.

If you have never used Adobe products before, then I'd hate to break it to you but they all crash constantly. No news there, just read the reviews on Amazon. If i can use the editor for more than 10 minutes without a crash then I am happy. Sad really.
They might start caring when picasa continues to steal market share, haha until then...
I am only piping in because you can uninstall and reinstall the product. Might try that.

Tech support help

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