No DSL, No Repair Techs, No Customer Service

I'm fed up. I feel like I'm being scammed and all I can do is sit here and take it.
My DSL has been going out every single day, multiple times, for weeks. Resetting the modem sometimes helps, more often not. When the internet does come back on, 75% of the time it is creeping slow.
So... I call Verizon to get some help last Friday. Instead of listening to my issue, the man just reads from his script... making me waste time turning my modem on and off (for the 25th time that day) and telling me everything will be ok.
He finally gives me an appointment for that Sunday from 8-12. Great.
Sunday comes. No one shows up, no one calls.
I call Monday morning and talk to another service agent who goes through the same script.
He finally gives me an appointment for Wednesday from 8-12. Okay
Wednesday comes. No one shows up, no one calls.
I immediately call Wednesday afternoon and get to talk to someone in the tech dept ... I think. He supposedly gets on line with the dispatch for my area and comes back to tell me that someone will be out by 3pm definitely! to fix my DSL.
No one shows up. No one calls.
I call Verizon back the next day, but before I can get to customer service, I get an automated voice telling me I have an appointment THIS Sunday from 8-12 noon.
No one ever told me this... but I think, ok.. let's give them one more chance.
Guess what? No one shows up. No one calls.
FOUR appointments to get my DSL fixed in one week, and not ONE of them actually took place. I am done. I have NO faith in your service, and if there was another company around here I could get something comperable to DSL at, I would be gone and writing scathing reviews on every review site on the web... if I could connect to it. But there isn't... so I'm stuck with crappy internet service and non-existant customer service.
So today. My DSL was out all morning. Just came back on about 20 mins ago at 12:30pm (I'm in NJ). I'm sure it will go out again later though, as it does every single day. And not one thing I can do about it...

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Similar Messages

  • DSL light continues to blink, customer service unhelpful

    Hello,
    I am visiting my family for the time being and the only Internet they can get around here is Verizon DSL, which stinks but hey it's still Internet.
    However, the DSL light on the Westell Versalink 327W modem continues to blink and we can't get any Internet service. Having Xfinity at home, I have no idea how to help them and customer service was absolutely no help, insisting the problem was on our end. Anyone else having this issue? How is it resolved?
    Thanks for your time.

    Try plugging the DSL modem into the test port at the network interface. If the light goes solid they have a problem in the house. If it continues to blink then they have to call Verizon to send out a technician to repair the line.

  • What is Fios requirement to hire Tech Support / Customer Service?

    Called Them on November 7 - to turn off my CAT5 WAN and turn on Coax WAN.  response "I do not know how to do that - transfering you to customer service."
    Called Them on November 8 - to turn off my CAT5 WAN and turn on Coax WAN.  response "I will have to schedule an appointment to rewire the CAT5." - WHAT????
    Called Them on November 9 - to turn off my CAT5 WAN and turn on Coax WAN.  response "ONT Obsolete - Technical Supervisor will contact me - today November 14
    Called them on November 14 - status of Technical Supervisor - to turn off my CAT5 WAN and turn on Coax WAN.  response "PLEASE HOLD - Reading File." - Transferred to Billing Department.
    I need to get a job here....  Must have good benefits....

    Those reps are pretty much useless as they're spoon fed everything and if it isn't written down or in a knowledge base, you're just wasting your time with them.
    DodgerCats wrote:
     I also asked them if the update would install FRG22D rather than the build that ruined my phones last week, and they didn't even know what I meant by "build". All they said was "You should download the 2.2 update, your phone will run better." Then they disconnected my call when I kept pressing the question about the build. Also, when I called tech support last week, they kept telling me to take my phone to a store to get it flashed. I live in Los Angeles, went to 3 large Verizon corporate stores and NONE have these machines that tech support is talking about!
     It doesn't appear that FRG22D will be a full build but more of a patch (only 1.6MB compared to the ~45 or 76 for the Froyo OTA) over the existing FRG01B build and only allows flash to be seen in the market and has a few security updates.   As for reflashing the phone, all they need is a PC and google and they can put you back.

  • Nokia Repair Center And Customer Service

    Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
    Now here lies the problem,
    I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
    It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
    7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
    Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
    This was the old ship date and included with it was the old tracking number.
    So begins the emails and phone calls.
     Every email reply was very generic  and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
    There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
    When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
    Eastern time and he would call me.
    He did not call.
    So I called back. Now, I was told  that they would have to contact the repair center and find out the status of my phone.
    You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
    What have they been doing?
    So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
    So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As  "IN STOCK".
    His reply was "those are for the sales department".
    So you mean that if anyone wants to buy a new N-8 you have one for them, But for me,  who's phone YOU LOST, You don't have any.  
    Nothing for the person that has been without a phone  for a month now due to YOUR incompetence.
    Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
    I understand mistakes are made. We all make mistakes,
    But you have to accept responsibility for them. I just want my phone back.
    If you have any interest in helping me with this matter here is some information that might be useful to you.
    My case number is: 1-11589768441

    Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you 
    Good luck, and I hope your replacement arrives quickly !
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • DSL speed issue and bad customer service

    I am having horrible issues with DSL speed and connectivity. I am constantly being kicked off the internet, or it runs so slow that it times out. I called Verizon because after a month of this issue, I've had enough. I attend online college, so this is a more than "I just can't surf Facebook". After speaking to the representative, I just was so frusrated I hung up on him. I am pursuing a degree in IT. I'm not stupid when it comes to working with computers. I have one laptop, and three smart phones that use the wi-fi, but very rarely are they ever all on at the same time. I do not have the laptop wired into the modem. I know that using a wireless connection will result in a slower speed than a wired one, but not drastically. My speed test results are constantly fluctuating, but they are typically low. I am subscribed to the High Speed Internet Enhanced plan. My last speed test showed a ping of 132, download of 1.05, and upload of .63 (screen shot saved). At this point, between the constant problems on the landline for years and now being told to "close web browsers and delete files to free up you HD" as a method of solving this issue, I am really fed up with Verizon and their service. My landline is only established for the DSL. If this issue can't be resolved I can find internet elsewhere.  

    exchange may be saturated... request that they check the dslam and possibly reroute you to a less busier one. i live in a rural town outside of dallas and went through issues similar to yours more often than not.  after consistently hounding verizon to the point that my "issue" was esclated all the way up to corporate, the matter was somewhat resolved but i ask... did i really have to go that far to get things fixed? hope this bit of info helps.

  • HP tech support/ customer service phone number to call HP for help

    There are a number of choices you have to get help on your HP product.
    You can post in this forum to get answers or you can check out our support web site  filled with manuals, FAQs, diagnostics, drivers, and tips and tricks.
    If you would like to contact HP for support you have options as well:
    Phone technical support
    Chat real-time with technical support specialists
    Email technical support specialists
    If you choose to phone HP, here are some pages that list phone numbers for the most common English speaking countries.
    US
    UK
    India
    Canada
    Australia
    Europe
    Philippines
    We hope that you find this forum helpful and encourage you to post questions here as there are a number of volunteers with years of experience and HP technical support specialists that provide answers.
    To get the quickest, most accurate response from the community, please include a detailed message with the following information:
    Product Name and Operating System
    Description of the problem including:
    Error messages, if any
    Any changes made to your system before the issue occurred
    Because we encourage you to start your own conversation, I have locked this thread so you will not be able to reply to it.
    Let us know if you have any questions or need help.
    Best,
    Siobhan
    I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

    Thank you for writing to me!
    It occurs when I try to print to Adobe PDF from either AutoCAD or Revit (both autodesk products). My Adobe PDF function seems to be working for other applications - for ex. if I save from Illustrator to PDF, Word to PDF, etc. From this description it sounds as if it's more of a problem with my Autodesk products, but the odd thing is that until recently I was able to print to PDF from both of them! This happened to me once before and I uninstalled and reinstalled ADOBE but I thought there must be a better way of dealing with it. Is the number of times you install the ADOBE CS6 limited? I worry that uninstalling/reinstalling it uses up some of my uses - even though it's on the same laptop.
    The error message I get is this:
    Thanks for your help,
    Lisa

  • Customer Service on CS5 Master Suites

    I spent 6hrs on the phone with Tech Support & Customer Service.
    I purchased the CS5 Creative Suite Master Collection upgrade. I purchased it from a Adobe Authorized large company that carries PC and Mac sofware. The issue I have a 32 bit IMAC and the Adobe Premier and After Effects would not install on the system. Everything else updated fine to the CS5. Tech support had me do everything from setting up a new user reinstalling running the disk utility and on numerous phone calls to his senior tech rep.
    Finally he said download the CS5 trial on these two programs and then just type in my serial number and the program will install fine. That didn't work and back to tech support more time wasted. The tech support said to call Customer Service and they will send the CS4 Adobe Premier and After Effects because it should of been shipped inside the box. Then Customer Service said it should of been shipped in the box another Customer Service rep no its not included, Tech Support yes it is included and said talk with Customer Service and they will give you a link to download the software. The last Customer Service Rep said it should of been shipped but since I did not purchase the software directly from the Abobe store website that they could not help me and they can not locate my serial number and can not help me. The Customer Service Rep also quoted that resellers like MACMA** and the other companies are not reliable sellers of abobe products.
    I guess since you buy a product not from the adobe store and save yourself a few dollars that Adobe can't help.
    Maybe Adobe should send out info so Tech Support, Customer Service all has the same info. You spend around 1,300 and this is the Customer Service Adobe gives you. Great work Adobe you really know how to treat customers!
    Here is the email I got back from Adobe this morning
    Thank you for contacting Adobe Customer Service
    We have received your concern for the Serial numbers of After Effects
    and Premiere Pro for the 32 bit installation as well as the discs that
    is not included in your package. We understand that you purchased this
    from a reselelr thus it is best to ask for the replacements from them
    because the discs as well as the serial numbers should come with your
    package and should not be missing.
    Kindly contact the reseller for the replacement of your package. Hope we
    are able to address your concern.
    Thank you,
    Karl
    Adobe Customer Service

    Yes I understand the Adobe Premier and After effects in CS5 run on 64 bit only - but the 4 adobe Techs and 3 out of the 6 customer service reps said that a CD for CS4 for Adobe Premier and After effects comes with the CS5 suite. They said that their are so many adobe customers with 32 bit so that is why it should of been included in the CS5 master suite. Some of them are telling me that that their should of been a separate DVD

  • DSL service problem and lack of customer service

    It is a sad day that I find myself on a Verizon Forum trying to find resolution.
    About 7 days ago my DSL service dropped of to the point it felt like 1995 with dial up.
    So I called Verizon , goth through the prompts and ended up talking to someone in a call center
    that must have been 1/2 way around the world.  Unplug the modem, plug it back in , yeah I've done
    that 100 times.  No luck.  So they send me a new modem with promises I will be back up or near 3mbps.
    Fortunately I received a call that evening from what appeared to be a technician here in Southern California,
    she clicked around and said my incoming line was at 100% capacity and she then moved my "D-Slam"?
    over and instantly I had 2.7 mbps.  Magic happened.  The new modem showed up the next day (Feb 21)
    I got it going on Saturday (Feb 22) and I was cooking along at 2.8 mbps.
    Then the wheels fell off on Sunday.
    .35 kbps
    Monday (Feb 26) 1 1/2 hour call with a customer service rep. Worthless....
    He said a Verizon tech would come to my house today,Tuesday (Feb 25)
    that was a Lie
    I called back today, Tuesday Feb 25th, again spoke with someone 1/2 way around the world asking me to unplug
    my modem again.  Good Grief.......
    The I am given a telephone number for the Tech Support Center. Yeah !!
    45 minute hold, and I get dropped, nice....
    call back
    60 minute hold, dropped again.
    I get it Verizon, you don't care, not a single one of your people will take ownership and correct this.
    I just want what I pay for each and every month, on time.  You need to provide exactly what you take my money for.

    Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
    For example this what I saw when I was using Verizon
    news.giganews.com
        traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
        1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
        2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
        3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
        4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
        5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
        6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
    Step two: Can you provide the Transceiver Statistics from your modem?
    #3 If you don't know how to get that info:
    a) What is the brand and model of your modem?
    b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
    #4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Hello.  I upgraded my MIFI 2200 (had no contract on it) to a Jetpack (with a contract) when customer service told me this 4G device would use less data because it was faster.  This was not correct.  Anyway, I got the device, had problems, did tech support

    I upgraded my MIFI 2200 (had no contract on it) to a Jetpack (with a contract) when customer service told me this 4G device would use less data because it was faster.  This was not correct.  Anyway, I got the device, had problems, did tech support, re-activated my MIFI.  1.  Decided to return the device. Spent hours with Customer Service, then finally up to Management, they agreed to take it back and void the contact, I sent it back immediately – and instead of voiding the contact they transferred it to my MIFI! Please cancel the contract on the MIFI. 2.  During the short time I had the Jetpack I continually received overage alerts, took it all the way up to 30 GB, each time I backdated the new data plan except twice when customer service did and failed to back date the increase, and once the computer locked customer service out and could not increase.  The end result is I have a $495 bill, many of these alerts were false since I ended up with only 14 MG for the month, etc.  I am asking that my bill be reduced significantly to reflect no overage and to compensate for these problems. Please open up a ticket for this.

    I had Verizon JetPak and you will find it will eat data like crazy. I opted to sign on to ATT Uverse and configured my phones and other devices to the WiFi on the Uverse system. It took about 5 minutes to completed the configuration.  I was using 10 to 12 GB monthly to support 5 devices. Even if you use Verizon DSL, you are still subjected to same GB allotment.  In my area, Verizon DSL is not available. With Uverse, I have 250 GB monthly to use, and I have not even come close to using anything of that magnitude. I reduced my GB package with Verizon to 2 GB per month and since having ATT Uverse, I never use more than 1GB a month with Verizon.
    I have no problem with Verizon cell phone service as we get a much stronger signal where we live than you can with ATT or any others.  It is just my opinion, but if you are running multiple devices off Verizon Jetpak, you will eventually spend a fortune to keep pace.  I pay $60 a month for 18 Mbps speed, although ATT have packages that cost much less. But, it saves me a bundle each month. The cost of Uverse alone is worth not having to run everything through a Jetpak.  
    If you have the  option to use another DSL service provider in your area, I recommend dumping the Jetpak and sign on with another carrier.

  • Lousy Customer Service DSL experience​s

    I'm curious if any one else is experiencing lousy customer service when encountering problems with Verizon DSL? My wireless router appears to have quick working, I called Verizon tech support .  They insist it must be the lines.  Have waited over 3 days for an appointment with a person to come to the house.  So, what I don't understand is when I had trouble with my Comcast Cable, they tested over the phone, and okay me to come to the local Comcast office to exchange the box.  I specifically asked to exchange router, and was told to wait. 
    Is this customer service incident the same as yours? 
    Sorry if I repeated a similar post, didn't have time to search. 

    Well to be honest. it sounds like they are doing the right thing by having someone come out. While it could be your modem. It could be the line just as easily. You can ping your router/modem. but cannot ping the internet. So the problem is either the modem connection to the dsl (possible bad modem) or a problem on the line. If they think its the line, then you have a good chance of that being the issue. Most of the time its hard to get them to come out, so if they offer to come out to check the line. that is a bonus.
    ====================================================================================
    Error exists between keyboard and chair.

  • Worst tech support and customer service i have ever experienced in my life

    almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
    after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
    dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
    wow ...
    sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
    i have apple products but prefer pc, but with service like this ... man ...
    anyway, terrible way to lose a customer.
    have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
    good luck. selling my stock.

    Hi unhappywithHP2,
    I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
    http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
    Regards,
    George
    I work for HP

  • DSL Not Working for 7 Days and Tickets Closed without Resolution - Worst Customer Service

    My DSL light has been blinking for 7 days.  A technician came out Monday and checked inside my house and outside.  He said the problem is outside, that there is an issue with the wires on the street.  He said that the "Home Office" needs to internally switch the wires.  The technician went to the "Home Office" which is right down the street but the technician was not at her desk so he put in a request for the wire to be switched.  In the meantime, he manually switched the wires to get the internet working but said the internet would go down for 5-10 minutes when the "Home Office" did the official switch.  When I got home from work, my internet was not working and my DSL light was blinking again.  I immediately called Verizon and was told that my ticket had been closed and that a technician would need to come out again.  Since the technician had already been in my house that morning and confirmed the issue was with the wires on the street and not my house, I told them no one would be home because I could not take another day off from work.  It was understood that the technician could reach me by cell phone if he needed to talk to me but he was coming to look at the wires on the street.  A visit was scheduled for the next day, Tuesday.  I received a voice mail from the technician that he would be at my house in 20 minutes and would call me when he arrived.  I never heard back from him and when I got home, my internet was still down.  I immediately called Verizon to check on the status of the ticket.  At first, the agent couldn't even locate my ticket but then informed me it was closed.  I questioned the closure of the ticket since the problem had not been resolved.  I then proceeded to be on hold for an HOUR while the agent tried to find out why the ticket had been closed.  After an hour, the response was he didn't know and that I would have to open another ticket for an agent to come out AGAIN.  The agent then insisted I needed to be home because the technician needed to check inside the house despite being told by me that the technician had already been in my house the day before and confirmed the problem was on the street.  The agent then told me I needed to be home so the technician could update me.  I told the agent the technician could call me on my cell phone since he clearly has the phone number since he called me on Monday AND Tuesday.  The agent agreed and I gave my cell phone number again for the technician to call me.  There are no appointments available until Thursday which will be 8 days since the internet went down.  At this point, after 3 tickets opened, two that were closed without the problem being solved and two site visits with a third scheduled and 60 minutes on the phone,I am doubtful the issue will be resolved Thursday.  I've reached the point where if the problem isn't fixed on Thursday, I am canceling my service with Verizon after six years.  I shouldn't be paying for service that Verizon can't even provide because their own technician can't fix an issue with the wires outside my house.
    This experience has been frustrating and the worst customer service I've ever experienced. 

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • Poor Repair and Customer Service - Ideapad U400

    My system is an Ideapad U400, approximately 3 months old.
    I am currently a student. Approximately 1 week into the semester (Jan. 31) my computer would no longer turn on. I immediately called their customer service number and was told that I would be receiving a box to send via fedex within a few days. On Feb 6. I had still not received a box to mail it and again called the technical support number to find out why. I was then told by a different representative that I would not receive a box, and that I should just take the box to a fedex store and they would send it out.
    Thus, Feb. 6th my computer was sent to their repair center. As of Feb. 10th my repair was listed as being put on hold. I called their technical support number again Feb. 15th asking what the hold was for and for how long. Turns out the repair center does not have the part and is not schedule to get it until Feb. 24th.
    I'm sorry, but as a student this kind of time frame for a repair is not acceptable. One of my classes is online as well, and this repair has been terribly inconvenient for me to get my work done seeing as how I need to balance working, classes, and now finding expanses of time to get to a campus lab to not only do my work, but even to check my email.
    I have since been given a customer advocate who called today to let me know that things will be straightened out. Their only solution is to wait for the repair or replace my system (which can still take up to a week). This means that regardless of the solution chosen, I will still be without a computer for almost a month (from Jan. 31st forward).
    Really all I want is a refund. I could get a computer right away and not have to continue to fight with this issue. Apparently refunds are only done within 30 days. If the motherboard had not crashed on a 3 month old computer, I wouldn't have given a refund a second thought. However, I don't think my request is out of line considering a 7-9 day repair has turned into a month.
    Needless to say, I was quite satisfied with the company before this ordeal. If I called during business hours, I got FANTASTIC service on their technical support line. However, the way this repair is getting resolved, I am no longer a satisfied customer. I refuse to purchase another product from this company, and if I can I will be reselling the computer to another party once I receive the system back and purchasing a new laptop from a company I can trust to put my interest ahead of the fact that over 30 days have passed since receiving the system.

    Love your statement!  I am with you for a call to action 100%!
    Landline may be expensive for the company; but, are we not paying
    for this service? 
    Landline service is still required in numerous areas
    and it is more secure than FIOS (still in its infancy).  As stated by
    many customers....mobile phones are the most unreliable for
    emergencies (gray areas will cause dropped calls to no access). 
    For customers who have home security systems, medical systems.
    Does it work with FIOS?  

  • BT fault repair & customer service

    It is fairly self evident from some of the posts in this forum that BT have a problem with repairing faults and dealing with customers.
    My mother's telephone stopped working in August.  She reported a fault.  She was told the fault was with her device.  She replaced the device.  The fault persisted.  She replaced the replacement device.  The fault persisted and then worsened so much so that as of today there is no dialing tone, outgoing calls cannot be made and incoming calls cannot be received.
    She returned to BT to report the fault.  Customer services maintained that the fault was with her device.  This went on for a month.  Eventually  she insisted BT send an engineer.  She received 3 text messages telling her that BT would charge £129.99 to send an engineer if the fault was not with the external phone line coming into the house.  She agreed and an engineer from BT Open Reach arrived at the allotted time and diagnosed a fault wit the external line.  He advised that a member of the underground works team needed to come and perform some checks.  He would becoming out at an unspecified time on Monday 27th October.
    On Sunday 26th the engineer arrived.  Fortunately my mother was in at the time.  Further checks were performed and it was confirmed the fault was with the line.  He advised a further team would be coming out to dig up the driveway and install a new line.  He could not say when and we need to contact Customer Service to find out when this would be.
    My mother duly got in touch to be told that the fault was with the device and not the line.  After a brief exchange a supervisor came on to the line to advise that the works would begin on Tuesday 28th October.  My mother waited in all day.  No-one arrived.
    I then became involved and spoke to customer services.  I was told a different untruth by call handlers until I spoke at length with the floor supervisor at the call centre.  We agreed that he or a minion would call me on the 29th October to set out the plan for the repair that was now 2 months overdue.  A minion called on the 29th October and promised faithfully that engineers would arrive on the 30th October to install ducting and then a second time would arrive shortly thereafter to install the new line.  My mother therefore cancelled her holiday plans so that she could be at the house when they arrived.
    They have not arrived and will not be doing today.  Mother has been in touch with Customer services and the fault manager advised her that the engineers were there and were working on the fault.  My mother looked out of the window to see her driveway intact and no engineers present.  The fault manager then back tracked to say that the engineers were working on the fault at an undisclosed location and they did not need to be at the house.
    I have been promised a call this evening when the work at my mother's house has been completed to schedule the final works.  Needless to say this will be an interesting conversation.
    I am frankly staggered that a company who is not backward in coming forward when charging for services believes it is an acceptable practice to lie to its customers.  I have tried to avoid the word 'lie' throughout but there is no better word to describe BT's actions.  They have, via their customer service department, lied at each and every step of the process.
    I had a look at the terms and conditions of service re line rental and BTs obligations and was startled to see that BT agree under the T&Cs to repair a fault with their line within 3 working days.  We are into the 3rd working month since this fault was reported.
    Thanks for reading.  I will update anyone who is interested when  the fault is repaired - probably in 2017

    BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Trying to download a game purchase (Company App Store. Have taken advice from Aspyr Customer Service to repair Disk Permissions, but still download aborts...any suggestions?

    Trying to download game purchase (Company of Heroes) from App Store. Failed in mid-download several times. Aspyr Customer Services have shown me how to repair Disk Permissions, but still won't download... any suggestions, please?

    Thanks for suggestions. I did use Energy Saver settings, and I did check downloading another app. Last night I tried another download of Company of Heroes, got up to 4GB before bedtime, woke up this morning to find another "error has occurred" message. Extremely frustrating. Have used most of my monthly data allowance on abortive downloads. Maybe Apple made a mistake in relying on huge data downloads. DVDs more reliable!

Maybe you are looking for