What is higher prio factory deffect or physical damage?

Hi all.
My question is following.
I cracked my screen but this screen had well known ghosting issue (burn-in, pixel retention).
In apple store they refer to some articles. One of them says
'Apple does not respond for internal damage caused by accident'
It is known that apple chage lcds in case of burn in. The guy from store said that because of crack
they will not change the screen that from the beginning was factory defect.
So if i bring that laptop with burn in defect but without crack they would change it, in case of crack
no.
I am not agree with that.
Best regards,
Vladimir.

Liz, nice "seeing" you again. I always appreciate your help.
I hear what you're saying about a Nexus acting as an FCF, but I am not sure whether you're saying that a Nexus in NPV mode is considered a hop.
Anyway, I have heard this debate before on the blogosphere. Whether a device is considered a hop or not seems to be a point of contention. I am also reading INCITS BB5 in its totality, yet I dont see any definition of what is considered a hop. Albeit, I havent finished reading it yet.
In my humble opinion, it makes sense to me to think of an FCoE hop as being any DCB switch that is passing FCoE traffic and acting on a level higher than the PHY and MAC layers. For example, a hop would be a device that is aggregating FCoE traffic/FLOGIs from all the blades in the chassis, or performing FIP snooping, or changing the VN-port to VF-port constructs between the CNAs and the ToR FCF forwarder switch port – basically, a device that is acting on the FCoE traffic and changing the manner in which it is presented to the ToR switch port would make the device a “hop,” just like a Nexus in NPV mode.

Similar Messages

*** WARNING = DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_H

Hi Guys - I have installed EHP5 ready system and now I am upgrading it. It is a brand new system and it tuns on Oracle 11g and Linux Redhat. I am on downtime phase and upgrade after switching the kernel trys to start the system. I tried to start the system myself I am getting the following error on dev_disp trace file:
I have also tried to upgrade the kernel to the latest there is but I have had no luck.
Please help.
Wed Jul 27 19:22:44 2011
kernel runs with dp version 130000(ext=118000) (@(#) DPLIB-INT-VERSION-129000-UC)
length of sys_adm_ext is 588 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (00 27742) [dpxxdisp.c   1275]
        shared lib "dw_xml.so" version 90 successfully loaded
        shared lib "dw_xtc.so" version 90 successfully loaded
        shared lib "dw_stl.so" version 90 successfully loaded
        shared lib "dw_gui.so" version 90 successfully loaded
        shared lib "dw_mdm.so" version 90 successfully loaded
        shared lib "dw_rndrt.so" version 90 successfully loaded
        shared lib "dw_abp.so" version 90 successfully loaded
        shared lib "dw_sym.so" version 90 successfully loaded
        shared lib "dw_aci.so" version 90 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
use internal message server connection to port 3900
rdisp/dynamic_wp_check : 1
rdisp/calculateLoadAverage : 1
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: write dp-profile-values into sys_adm_ext
DpIPCInit2: start server >devsand01_T12_00                        <
DpShMCreate: sizeof(wp_adm)             52072   (2264)
DpShMCreate: sizeof(tm_adm)             5581368 (27768)
DpShMCreate: sizeof(wp_ca_adm)          80000   (80)
DpShMCreate: sizeof(appc_ca_adm)        80000   (80)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/576056/576064
DpShMCreate: sizeof(comm_adm)           576064 (1144)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm)          0       (104)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)           0       (80)
DpShMCreate: sizeof(vmc_adm)            0       (2296)
DpShMCreate: sizeof(wall_adm)           (40056/36728/80/192)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: sizeof(j2ee_adm)   3928
DpShMCreate: SHM_DP_ADM_KEY             (addr: 2af0b5455000, size: 6464088)
DpShMCreate: allocated sys_adm at 2af0b5455008
DpShMCreate: allocated wp_adm_list at 2af0b54580f0
DpShMCreate: allocated wp_adm at 2af0b54582d8
DpShMCreate: allocated tm_adm_list at 2af0b5464e48
DpShMCreate: allocated tm_adm at 2af0b5464e90
DpShMCreate: allocated wp_ca_adm at 2af0b59b78d0
DpShMCreate: allocated appc_ca_adm at 2af0b59cb158
DpShMCreate: allocated comm_adm at 2af0b59de9e0
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 2af0b5a6b428
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated gw_adm at 2af0b5a6b4d0
DpShMCreate: allocated j2ee_adm at 2af0b5a6b508
DpShMCreate: allocated ca_info at 2af0b5a6c468
DpShMCreate: allocated wall_adm at 2af0b5a6c480
DpCommAttachTable: attached comm table (header=2af0b59de9e0/ft=2af0b59de9e8)
DpSysAdmIntInit: initialize sys_adm
rdisp/test_roll : roll strategy is DP_NORMAL_ROLL
dia token check not active (2 token)
MBUF state OFF
DpCommInitTable: init table for 500 entries
DpRqQInit: keep protect_queue / slots_per_queue 0 / 2001 in sys_adm
rdisp/queue_size_check_value : -> on,50,30,40,500,50,500,80
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 4096 kByte.
Using implementation std
EsStdUnamFileMapInit: ES base = 0x2af0bbca3000
EsStdInit: Extended Memory 4096 MB allocated
Linux: Kernel supports shared memory disclaiming
Linux: using madvise(<pointer>, <size>, 9).
Linux: disclaiming for shared memory enabled
<ES> 1023 blocks reserved for free list.
ES initialized.
mm.dump: set maximum dump mem to 96 MB
DpVmcSetActive: set vmc state DP_VMC_NOT_ACTIVE
MPI: dynamic quotas disabled.
MPI init: pipes=4000 buffers=1279 reserved=383 quota=10%
WARNING => System running without ICM - check rdisp/start_icman [dpxxdisp.c   13054]
Wed Jul 27 19:22:52 2011
rdisp/http_min_wait_dia_wp : 1 -> 1
Wed Jul 27 19:23:01 2011
***LOG CPS=> DpLoopInit, ICU ( 3.4 3.4 4.1) [dpxxdisp.c   1661]
***LOG Q0K=> DpMsAttach, mscon ( devsand01) [dpxxdisp.c   12296]
use SAPLOCALHOST=<devsand01> as internal hostname
MBUF state LOADING
DpStartStopMsg: send start message (myname is >devsand01_T12_00                        <)
DpStartStopMsg: start msg sent
**START Linux Memory Parameter Check
virtual memory: hard-limit = UNLIMITED
virtual memory: soft-limit = UNLIMITED
core size: hard-limit = UNLIMITED
core size: soft-limit = 0 MB
data segment size: hard-limit = UNLIMITED
data segment size: soft-limit = UNLIMITED
stack size: hard-limit = UNLIMITED
stack size: soft-limit = 10 MB
max open files: hard-limit = 65536
max open files: soft-limit = 65536
Page Size: 4 KB
kernel.shmmax = 65536 MB
kernel.shmall = 16777216 MB
**END   Linux Memory Parameter Check
CCMS uses Shared Memory Key 73 for monitoring.
CCMS: SemInMgt: Semaphore Management initialized by AlAttachShm_Doublestack.
CCMS: SemInit: Semaphore 38 initialized by AlAttachShm_Doublestack.
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: start to initalize 3.X shared alert area (first segment).
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1296]
MBUF state ACTIVE
DpWpBlksLow: max wp blocks in queue is 800 (80 %)
MBUF component UP
DpMsgProcess: 1 server in MBUF
DpAppcBlksLow: max appc blocks in queue is 500 (50 %)
Wed Jul 27 19:23:51 2011
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Wed Jul 27 19:23:52 2011
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Wed Jul 27 19:23:53 2011
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Wed Jul 27 19:24:01 2011
DpModState: change server state from STARTING to ACTIVE
Wed Jul 27 19:24:07 2011
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Wed Jul 27 19:24:21 2011
WARNING => DpRqServiceQueue: timeout of HIGH PRIO msg, return DP_CANT_HANDLE_REQ
Wed Jul 27 19:29:30 2011
DpSigInt: caught signal 2
DpHalt: shutdown server >devsand01_T12_00                        < (normal)
DpModState: change server state from ACTIVE to SHUTDOWN
DpHalt: stop work processes
Wed Jul 27 19:29:31 2011
DpHalt: stop gateway
DpHalt: terminate gui connections
DpHalt: wait for end of work processes
DpHalt: wait for end of gateway
DpHalt: waiting for termination of gateway ...
Wed Jul 27 19:29:32 2011
DpStartStopMsg: send stop message (myname is >devsand01_T12_00                        <)
DpStartStopMsg: stop msg sent
Wed Jul 27 19:29:33 2011
DpHalt: sync with message server o.k.
DpHalt: detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   12687]
MBUF state OFF
MBUF component DOWN
DpHalt: cleanup EM
DpHalt: cleanup event management
DpHalt: cleanup shared memory/semaphores
DpCleanupSharedResources: removing request queue
***LOG Q05=> DpHalt, DpHalt ( 27742) [dpxxdisp.c   11266]
DpHalt: *** shutdown completed - server stopped ***
t

I knew you are going to ask for dev_w0 log. I have to tell you why I can not produce the latest dev_w01 log.
I have downloaded extended version of the Linux kernel not knowing that extended version is for Linux 6.0.
My OS version is Redhat 5.7. Since I applied the extended version of the Linux kernel, I can no longer produce a newer version of the dev_w0 log.
I tried to backout and install the unicode kernel 720 for Linux, but for some reason all the libraries are either missing or pointing to Redhat 6.0. I am not sure how to proceed.
However I have the upgrade logs, That I can paste. This is the output of troublesav.log:
ENV: PATH=/dat/sapsw/erp_6.0/EHPI/abap/tools:/oracle/T12/112_64/bin:/us
/java-1.4.2-ibm-sap.x86_64/bin:/usr/kerberos/bin:/usr/local/bin:/bin:/u
sr/X11R6/bin:/usr/sap/T12/SYS/exe/uc/linuxx86_64:/usr/sap/T12/SYS/exe/r
t12adm:.
ENV: SAPSYSTEMNAME=T12
ENV: auth_shadow_upgrade=0
ENV: dbms_type=ORA
ENV: dbs_ora_schema=SAPSR3
ENV: dbs_ora_tnsname=T12
EXECUTING /dat/sapsw/erp_6.0/EHPI/abap/tools/SAPCAR (/dat/sapsw/erp_6.0
p/tools/SAPCAR) -cf /dat/sapsw/erp_6.0/EHPI/abap/log/SAPehpi_troubletic
sar -C /dat/sapsw/erp_6.0/EHPI/abap -A /dat/sapsw/erp_6.0/EHPI/abap/tmp
.LST
tslx06:t12adm 88>
>> 2011/07/28 05:59:32 END OF PHASE   MAIN_NEWBAS/STARTSAP_NBAS
>> Current module status: stopped in MAIN_NEWBAS/STARTSAP_NBAS
>> Waiting for request handler...
>> Received 'next' action for unit 'EXECUTE'.
>>>> Repeat Phase <<<<
RESTART: Stopped in phase MAIN_NEWBAS/STARTSAP_NBAS
01) * Repeat phase MAIN_NEWBAS/STARTSAP_NBAS to continue at the point
it stopped
02) - Exit this program
Choose action: Repeat phase MAIN_NEWBAS/STARTSAP_NBAS to continue at th
e point it stopped
Execution of MAIN module "Downtime II: Conversion, Main Import, XPRAs"
begins at 20110728092442
>> 2011/07/28 09:24:42 START OF PHASE MAIN_NEWBAS/STARTSAP_NBAS
Stopping system first...
Waiting 20 seconds for proper system stop...
Starting system ...
>> 2011/07/28 09:25:46 END OF PHASE   MAIN_NEWBAS/STARTSAP_NBAS
tslx06:t12adm 90>
Error logs from startsap_saphostagent.log:
start hostcontrol using profile /usr/sap/hostctrl/exe/host_profile
[ERROR] Already Running (pid=4455)
start hostcontrol using profile /usr/sap/hostctrl/exe/host_profile
[ERROR] Already Running (pid=4455)
start hostcontrol using profile /usr/sap/hostctrl/exe/host_profile
[ERROR] Already Running (pid=26230)
start hostcontrol using profile /usr/sap/hostctrl/exe/host_profile
shell-init: error retrieving current directory: getcwd: cannot access p
arent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access p
arent directories: No such file or directory
shell-init: error retrieving current directory: getcwd: cannot access p
arent directories: No such file or directory

What are high and low values in sharepoint 2013 user permissions?

So I hit this api:
http://win-a3q7ml82p8f/sharepoint_site/_api/web/roledefinitions/
And got the different high and low values. But I am not clear with what they mean:
For eg:
High: 176, Low: 138612833
and
High: 176, Low: 138612801
So for different values of Low how does it change the permissions?
For 176 its binary is 10110000. So looking at this table here: http://www.dctmcontent.com/sharepoint/Articles/Permissions%20and%20Mask%20Values.aspx
I can understand that 176 would mean the following set of permissions:
DeleteVersions
OpenItems
ApproveItems
But what's confusing me is, that user has OpenItems permissions but not ViewListItems permission? Am I wrong in understanding this?
Also how does the value of Low change the overall user permissions?
Note: I looked at this answer: http://social.msdn.microsoft.com/Forums/sharepoint/en-US/9d6df168-e8f5-4323-8c34-0646c03eff68/rest-api-what-are-high-and-low-in-effectivebasepermissions-and-getusereffectivepermissions?forum=sharepointdevelopment
But honestly I cant understand what that means. Can someone help please?

check this blog may explain you...
http://jamestsai.net/Blog/post/Understand-SharePoint-Permissions---Part-1-SPBasePermissions-in-Hex2c-Decimal-and-Binary---The-Basics.aspx
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

What are the differences of creating a physical standby database with ASM?

I want to create a physical standby database for my 10g(10.2.0.1) database. But it is using ASM. Is it possible to create a standby database for a database using ASM?
What are the differences of creating a physical standby database with ASM?

tell us what your research shows and we'll try to
validate it. I am simulating Oracle ASM on a PC and I want to try
DataGuard on it now. So I am trying to create DataGuard
on an ASM system. The purpose is only learning and test.That's telling us how you are researching, not what you have observed.
Your research could have included looking at the documetation, and you might have found http://download.oracle.com/docs/cd/B19306_01/server.102/b14239/scenarios.htm#sthref1642
which discusses exactly what you are looking for.
Message was edited by:
Hans Forbrich

What does the word Factory mean in "naming factory "

What does the word Factory mean in "naming factory" in JNDI tech?

A Factory class is a class that produces an instance of an object. For example, a ParserFactory class will have a method that returns a Parser. Usually this Factory class is looking at something in the environment to decide which object to return. "Factory" is just one of many "Design Patterns" that you will encounter in the programming world. Several (many?) books have been written about design patterns.

TS3694 iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed You

iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed YouTube...

iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed YouTube...

What is High Water mark?

Hi,
What is high water mark in an Oracle data block? I have gone thorugh some material on this, but could not understand fully.
Thanks.

In that case No body can answer anything unless otherwise he is from oracle corp who was involved in development of DB
A copy from other site and pasting here doesnt sound weell but atleast he did a search for you
But your point is valid moreover it seems the OP does not have time to search in google :)

What's high efficiency encoding?

hi
what's high efficiency encoding?
thanks.

It is a variation of AAC audio encoding that gives better fidelity at low bitrates.
If you are looking at streaming applications, it might be worth it.
If you are just encoding tracks to put in iTunes/iPod, avoid it.

Hi, I have a Iphone 5. Its a little physically damaged at corders of steel band and now its not getting boot up. I am from INDIA and what to know what is the excat procedure for my phone replacement. Phone is under warranty.

hi can anone answer the question i have asked ??
Ques: Hi, I have a Iphone 5. Its a little physically damaged at corders of steel band and now its not getting boot up. I am from INDIA and what to know what is the excat procedure for my phone replacement. Phone is under warranty.

goelAkash wrote:
now who is responsible ?? I think the apple care people are responsible as the phone was charging when they cleaned that charging jack. fault is at their end.
It doesn't matter that the damage doesn't appear to be related to the problem you're having. Once the phone is damaged, the warranty is void.
Forum etiquette note: you don't need to post the identical response three times.
Best of luck.

What happened to my factory installed facetime icon on my ipad?

What happened to my factory installed facetime icon?

If the app used to be on the iPad (it's not on iPads sold in the UAE, Saudi Arabia and possibly a few other countries) and you can't find it on any of your homescreens or app folders, nor via the spotlight search screen (swipe your first home screen to the right), then is it hidden by Settings > General > Restrictions > FaceTime being set 'off' ?
If not then have you tried a reset to see if you can find it after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

What is High Avalilabilty System

What is High Avalilabilty System
What is teh option i have to select in SAPINST for installing High Availablity System in SAP NW2004s

Hi Balaji,
Pls follow the links
http://help.sap.com/saphelp_nw04s/helpdata/en/08/5741114ae611d1894f0000e829fbbd/frameset.htm
https://service.sap.com/ha
Hope this is useful
Regards
Umesh

E71x problem, and a question about 'physical damag...

Hiya,
Soooo I got the E71x in June, and I loved it, until about a month ago, it started frustrating me non stop.
The phone will tell me that its battery is low after I've charged it completely, and have seen 5 bars worth of power for 30 mins;
it will turn off without shutting down, without alerting me
it will freeze, and won't turn off with the power button--the only thing to do is pull the battery out;
it will tell me the sim card isn't registered and then turn off
OR
the screen will go blank, turn white, and display a message that says 'Insert SIM card' when the sim card is already in, and hasn't been moved or anything;
the phone will die when I try to send text messages, call someone, or the first 30 seconds into a call;
whenever the phone dies on me, I have to pull the battery out & then turn the phone back on, and when I do so a ghost image of whatever i had been doing before the phone died (the text i was about to send, for instance, or the home screen, or the 'insert sim card' screen) will appear for a second, pixelate, then vanish.
I called AT&T, they do not believe that it is a charger or battery issue, since I've checked those anyway. My software is up to date, I've tried all the online troubleshooting tips. I've obviously dropped my phone before, who hasn't, but it was never anything *huge*, the phone never turned off because I dropped it, the battery never popped out, etc. It has fallen from my jeans to the floor, for example, that's about it. So there's no physical damage because of that. I have never gotten the phone wet;---the circle on the back of my battery is white, so it hasn't been exposed to liquid or heat or anything extreme. I don't think my warranty would be turned down for physical damage due to the above mentioned.
However, I have a question if anyone who works for Nokia reads these boards; my parrot removed the 'p' key from the keyboard--just the key, the pad underneath works fine and is untouched, i can still type the letter p and everything--but the 'p' key, just that one, is missing. I can't find it. Would I really be denied my 1 year warranty because of that? is there anyway I can buy a key to replace the 'p' key so that I could send my phone to AT&T? all it would need to be fixed is a tiny dab of glue. That's it. I will be very frustrated if I can't get my phone fixed within warranty because of that key; I would be forced to get another phone, and I don't think my choice would be another Nokia. Please let me know what I can do about this problem, it's getting ridiculous, I can't even answer phone calls without my first rushed sentence being 'my phone might hang up on you but i'll call you back' anymore.
HELP
Solved!
Go to Solution.

hahaha no, it's not the e71x, it is a piece of popcorn she DEVOURED. She LOVES popcorn. MMMmmmmMMMM she says. Haha.
@FastTortoise, I think a parrotlet might be a good fit for you, they were my pick because they have the same personality as a parrot (spunky, loving, fun, funny, etc) but they're TINY, and VERY quiet (comparatively::they've got nothing on cats). Check out this site for more info http://www.talkparrotlets.com/forum.php my name on there is brittany_lynn, you might be able to get my email from that site or from this, lemme know if you have ?'s or anything
P.S. All birds need a cage, a parrotlet just needs a smaller cage.

What are Apple doing to compensate for the damage caused by the iPhone 4 bumper?

I have noticed damage caused by the bumper.
It is NOT foreign object but caused by the hard plastic on the inside of the bumper
(plese do not come out with rubbish like steel is harder than plastic) I am not stupid and I know that the damage matches the pattern of the bumper skeleton.
What I want to know is when are Apple going to deal with this and replace my phone?
I dare not go to the so called Genius bar in Milton Keynes as they have adopted a Dixons style "fob off" attitude and I will become rather angry with them.

Re: What are Apple doing to compensate for the damage caused by the iPhone 4 bumper?
15-Jun-2011 15:15 (in response to sfrommilton keynes)
o Steel is harder than plastic, so the bumper has not caused the damage.
- You call it rubbish
- The world calls it physics
You are totally wrong. Please go back to School.
o You can deny physics
- but that will not change reality.
You can go to School but that wont change reality.
o Your description of your Genius bar is incomprehensible
- I recommend you go to the Genius bar leaving the chip on your shoulder at home and tactfully explain what you think is your issue.
I recomend you find a day job ans stop TROLLING peoples threads.
- I've never had them fail me or be the least bit confrontational.
- But if you act like a jerk then I couldn't predict what would happen
Yeah because you were there. Are you having some kind of relationship with the company? I think you sleep with an Apple under your pillow.
Finally I am a consumer who has paid for a product that is not living up to expectations. The plastic skelton is hard and abrasive (I know what that means as I went to School) Abrasion's are marking the product.
This is not the only time this has been reported and as such I have no issue with particles entering the bumber. This has happened from the start (when I used Apples stupid bumber case)
Please don't patronise or TROLL others threads.
<Edited by Host>

Spontaneous Crack in screen with out physical damage.

I am very discouraged to even post in this forum in the first place but none the less. Here is my situation. I purchased my Sony Xperia from a Tmobile retailer. The phone has been amazing and up until this point ive had no problems. I always have my phone in my pocket. if not its in my purse or on the charger. Today after leaving work , i retrieved my phone from my pocket to realize there was a crack in the screen. My first reaction was disbelief. How can you crack a screen with out dropping it, throwing it or inducing physcial harm to it? . My second reaction was even more disbelief. The crack is internal. If you run your fingers across the screen you can feel no crack its literally inside the phone. It looks like a peice of hair stuck on my phone. Here is my concern. I went to my local tmobile retailer who suggested since i had insurance to pay $175 deductible and then $50 for a loaner phone while my phone is fixed. Now if i would of damaged myself i would of payed this money . But i didnt damage my phone and im a single mother with bills i cant honestly be expected to dish out this type of money for an obvious defect. Then they told me to contact Sony, which i have since done and I wasnt very encouraged by the phone call. The Representive kind of gave me round about answers like . " I cant say its a known issue, but i can say were having some trouble". Or when i asked if it could be covered under warranty. I cant say we have to make sure you havent caused any physical damage to cause the problem. So in other words I have to pay to ship the phone back to sony , i will be with out a phone for up to 14 days for a "possibility" of them maybe covering it under warranty. Further more, how can you say its not a known issue, I've done my fair share of research and this is obviously a common problem with this phone and its predecessing versions. So Please Sony, could you enlighten me . What are the chances that you will honor your warranty, or at least look into this issue with integrity , because from what i can see is there is alot of blame being put on the consumer. What happen to belief in the customer or customer satisfaction. I really do love this phone but i am very dissapointed at being put in this situation.

I'm in the same situation left without a solution. My front panel just cracked by itself in my pocket. And the crack was also inside, so it was obvious that it wasn't caused by physical impact. I sent it to repair center, but of course they gave standard answer: "The damage is caused by a physical impact". But when I asked them to prove that, they didn't answer anything. And when I showed them links about the same problem which many users are confronted, they just gave me the same standard answer. For a repair they asked me $ 271. I unquestionably refused to pay $ 271 for a already $ 1000 premium phone for which damage I'm not responsible for. So they sent the phone back to my mobile operator from where I bought the phone. The phone operator also refused to meet me although I've been their client for a long time and bought 2 phones from them. Then I sent an official letter to the operator also giving them examples of other users. In the end they gave me some weird answers and didn't mention anything about the examples of other users. But, hey, they were willing to pay me $ 7.5 for moral damages. $ 7.5 for a 1000 phone for which I would have to pay another $ 271 for repair. It is laughing over the customer. Them I sent an official letter to customer protection agency and they basically gave me the same answer as my phone operator. Then I asked the expert to say something about the damage, but all tehy could tell me was that they can't prove anything. All this has lasted already about 6 months. And I can't use the phone properly because the front panel acts as a touch panel. So much of the Sony's over $ 1000 premium phone and excellent customer support. Back in the old days Sony was known for their quality products but not any more.

Verizon's Physical Damage Fee Policy; Scam??

I am trying to resolve a Verizon "Physical Damage" fee that has been ongoing and unresolved since 2/14/15.
I had two local Cellular Sales reps inspect my phone and found no physical damage. The day before the screen faded and the apps blinked and glitched. They local reps even spoke with a Verizon Certified Specialist for 30 minutes on the phone and he determined that the phone had a defect or glitch. He then spoke with me and said the phone was under warranty and told me that I would receive a box and to closely follow those instructions and return the defective phone.   I did this following the provided instructions. I would also like to add that I reviewed the section on the Verizon website that explains and lists what constitutes Physical Damage that would require a fee. What was wrong with my phone is not on that list. And the Verizon "Certified Specialist" and Cellular Sales employees agreed.
Here is how the problem begins: one month later I get an email with a statement that I would be charged $299 damage fee. And to review the below photo showing the "physical damage". Firs off there was no photo to view. The links were broken. So, I sent 4-5 emails asking to see the photo with the "alleged damage". No response. Then, I called the local store and they agreed it was ridiculous and put in a ticket for Cellular Sales Customer Service. A manger named Ella would be calling me soon......... After 14 days, Ella had not called.
A few days of more waiting, I finally got on the phone with a Verizon wireless rep. She told me that the phone had an external crack on the screen. I told her that was not possible and I wanted to see the photo. I was 100% sure that was not the case, since both Cellular Sales reps would have seen it and I also would have seen a crack. She was able to send me a photo that showed some lines in the upper corner. However, the original problem was a faded screen with blinking display, sometimes with double vision. App Icons would look blurry and double. The phone actually worked other than this glitching abnormal display. There were no cracks. She finally quit calling it an external crack and agreed that maybe it was not an external crack as she first observed, but then stated it was likely from extreme cold since I did not drop it or hit it on something. This is not the case. So after arguing with her for 5 minutes about what denotes "extreme cold temperatures", and "physical damage"I asked to speak to her Manager.
Then her supervisor, Mr. Edmund, in South Carolina, agreed with her earlier observation that there was a crack and said it was an internal crack and could be from cold temperatures just as she had theorized. I told him that if that was the case, folks from up north would be sending them back all the time. He then agreed that has not been the case. So then he theorized that maybe it had physical damage from the way I carried the phone, or moisture inside it froze and caused a crack........
All these different ridiculous scenarios were postulated and put forth, yet two indirect Verizon employees inspected it thoroughly and did not find physical damage, and the Verizon Specialist troubleshot it over the phone and determined the symptoms were a defect unrelated to physical damage.
Well you guessed it, after his circular reasoning got is no closer to a resolution I asked to speak to his supervisor. He would not let me. He said: " you can't speak to my supervisor, but I will give you a $200 credit since you had Cellular Sales reps inspect it and tried to do the right thing." I said: "no that I was not paying any fee since their story kept changing and there is no proof that I caused any physical damage." In fact, three Verizon employees also determined there was no physical damage. He told me I would have to call Cellular Sales and see if they would pay for it or credit me the $299. I would not be allowed to speak to his manager.
So, I tried contacting Cellular Sales. I finally spoke with Ella. She said they would pay nothing and that Verizon handles all billing. She suggested that it was likely damaged during shipment and to call Verizon. Her name was Ella with the Knoxville, TN office and sh,e was extremely rude and could have cared less that Verizon was about to charge me over $600 in bogus fees. I asked who was her supervisor and she said Amanda, but I could not speak with her. That instead Amanda would call me only if she determined it was worth her time to call. Therefore she could not guarantee I would receive a call from Amanda. Guess what, Amanda has yet to call.
Since then I have talked to three more Verizon Employees (Rickey, Jennifer, and Supervisor Brandon). And guess what ............I have gotten nowhere. The first was Rickey who was very polite and told me he would put in a request for the $299 fee to be waived. He told me that he would call me back by 4-9-15 regardless. Well, he never called.
So, I call the Verizon Customer Service line on 4/14/15 and speak with Jenn or Jennifer in the Washington office. She checks and says the request put in from Ricky is pending and could take 10-14 days. I told her that Verizon is going to charge my account by the 15th for $600. After putting me on hold for several minutes, she stated she would go ahead and credit me the $200 that Mr. Edmund offered 2 weeks ago. I told her that was fine and a start, but I would be disputing the remaining $99 as well. Come to find out it is even more than $299 with taxes and other fees. Verizon wants to add this to my normal bill of $300 for a grand total of $635. Thanks for helping out your hard working customers.
Well, if the story could get any worse. Then after putting me on hold for several more minutes, She then returns and tells me her supervisor (Brandon) will not approve the $200 waiver. He says it has physical damage. And he is willing to do $100 instead. I said: "no thanks, let me speak to him." I also asked her if I would be allowed to speak with Brandon's supervisor......or be dined like Mr. Edmund. She said I would have to ask Brandon.
So, I told Brandon the entire story from the beginning. Brandon goes on to admit that the phone was likely damaged during shipment and it was my fault for not insuring it arrived safely and intact.   YEAH THAT IS RIGHT IT WAS MY FAULT. I asked: "how is it my fault?", since I used the package that Verizon provided, which was the same one that the Verizon Specialist on 2/14/15 told me would arrive at my house and I must simply follow the instructions. I followed all the instructions on the box. And Brandon basically insulted me and said: "you are a Human Being and should have used your own box or bubble wrap." "That is what he would do". I said no, I followed the Verizon instructions and did as I was told. And he said: "no Verizon did not make me use that box   I should have been smarter and used a better box and insured it arrived undamaged." He stated that it was up to me to ensure it arrived undamaged.
I also asked how can Verizon recant on the $200 waiver approved by Mr. Edmund and Jennifer. And he said well that was his offer, and Jennifer misspoke and maybe if I call in again I would get a different offer maybe only $50 dollars.   He was going to put it on the record that I should not get anymore than $100 credited. Unreal.
This is the biggest joke ever. I would like for some advice on how to handle this dispute. I contend that the two local Cellular Sales reps inspected the phone thoroughly and found no damage. A crack whether external or internal would have been obvious. The found no oxidation, no physical damage in the form of scratches or cracks (I have had the phone for less than a year). Furthermore, the Verizon "Technical" Specialist talked to them for 30 minutes asking them questions and troubleshooting. He did not find Physical damage. Instead he determine it was a defect and told them and me to send it back since it was under warranty..........and to use SPECIFICALLY use their return Verizon Box.
What are my options? (1) continuing to talk with incompetent employees, (2) cancelling my contract and paying termination fees, (3) taking them to small claims court. One thing is for sure, I will be first contacting the regional supervisors for Mr. Edmund's and Brandon's Regions. I wonder if I will encounter the same rudeness, arrogance, and overall ineptitude.
Is it commonplace for Verizon Customer Service Supervisors treat customers with disrespect and no allow them to speak with their managers? With this kind of customer service, how do companies like Verizon and Cellular Sales stay in business?

Basically, and this is the truth as I see it: Verizon's policies over-ride their agents. Just like with contracts and people trying to get out of them: The wording of the contract supersedes any claim made by a representative, no matter if they are in person, in store, on the phone, in an email or in a chat session. Reps are sometimes quick to pass a customer along, especially in store and face-to-face, and this can lead to "haste makes waste." An in-store rep may believe a customer sincerely, but it is the inspector on the receiving end who makes the decision as to type of damage. Believe me: I have had to send in a defective phone under regular manufacturer's warranty before, knowing it was software related, but fearing they might find a liquid-detector (white/red sticker inside the phone) tripped and I would be charged $299 or more just because some ambient humidity found its way into the device through the Otterbox case. Imagine sending in 4-5 phones in a year.....I was fairly paranoid, and for good reason.

What is higher prio factory deffect or physical damage?

Similar Messages

Maybe you are looking for