What new laptops are coming to Best Buy soon (June or early July)?

Anyone have confirmations or rumors of what new laptops are coming soon to BestBuy?

"Markus" Please read my comments below
That is the exact news I was hoping for. I had one of the 3 blue label laptops with the Intel Wireless Display (Dell 1569). I Loved everything about it, except it was garbage. I had 3 of them. First one, the Media Center crashed and GeekSquad couldnt fix it, second one came with a squeaky mouse button and they replaced it again, and for the third and the worst one. The Wi-Fi card actually burnt and melted the bottom of my laptop plastic (left an indention of my finger print on the bottom of the laptop. Thank goodness, even though the laptop was 2 months old, the manager gave me a full refund in the form of a gift card.)
So, I am basically looking for the same exact type of laptop, but would actually be reliable. The Dell had the Wi-DI, an I5 processor, lighted keyboard, and a lot of other extras. Should we expect to see something compariable coming in that time frame that you mentioned?
Also, not to question your timeframe. but from looking at Intels website, it stated that the 3 blue label laptops that came with the WI-DI (Intel Wireless Display) would start to be at Best Buy stores by January 17th and with them having a 6 month exclusive contract on that technology. Wouldn't that mean that there would not being any new Intel Wireless Display Technology laptops until atleast June 17th?
Lastly, any new laptops coming in that timeframe or a little later (a couple weeks or so) that would be equipped with Nvidia Optimus graphics card? As I read and saw a youtube video showing that the Nvidia Optimus graphics card actually work with the Intel Wireless Display Technology.

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I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back. Now everything is in the cloud, and I can't play them and cannot make a cd. Please explain how I can get

I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back. Now everything is in the cloud, and I can't play them and cannot make a cd. Please explain how I can get my library out of the cloud and keep them on my computer so they are available when I want them? Wow.......why have you made everything so difficult now?

SKF5656 wrote:
I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back.
No you didn't.
Now everything is in the cloud
Except for anything you did not purchase in iTunes Store.
Only you iTunes purchases are in the cloud.
Reada the article that brenden dv posted to copy your iTunes library to new computer.

What language subtitles are available if i buy a movie in english on itunes?

what language subtitles are available if i buy a movie in english on itunes? or if i buy a movie in italian will i have the option to use english subtitles? i'm living in italy and learning italian so i like to have those options when i buy a movie.

Only if you put it on your iphone.

What does it take to get Best Buy to do the right thing?

I brought my laptop in with a hard drive that was beginning to show problems and asked that they transfer all of the media onto a new drive and install it. I further asked that they not install any new software only keep the original software that was on the laptop. This was noted on the receipt. But because the employee charged me $200 for a years technical service including additional virus protection that he wrote on the receipt that I asked not to include. He now says I did not ask for the correct service. Do you think he sold me the wrong one? One that can't be refunded and gets him a kick back? Do you think just maybe he was expecting me to roll over and pay the additional fee to then transfer the data when I picked up the laptop?
I have already contacted two customer service representatives from corporate that have promised same day return phone calls. I have not heard back from either! Tomorrow I forward all information that I have on this case to the news and to the State Attourney's office. It is my belief at this point that Best Buy has no intention of providing customer service only in delaying, frustrating and hopefully causing those they can to give up. I will not give up, you have my computer, my hard drive, my USB back up, my software, my money and continue to deplete my valuable time. Having been a formerly good customer and owning a business that recommends technology to senior citizens it will be my pleasure to post the poor performance of the technical service, customer service and corporate response to local issues in Melbourne Florida.

Greetings TecntEz,
Parting with a computer for any length of time can be difficult, so I can imagine how frustrated you must feel. I'd be disappointed too if I found myself in a similar situation, especially if there was any confusion regarding what fees might be applicable.
Under normal circumstances, customers who request in-store hardware installation, operating system installation, and data transfer services will be quoted separate prices for each of these stand-alone services. Based on what you mentioned though, it sounds as though the staff at our Melbourne store offered to perform all three services under a new Geek Squad Tech Support (GSTS) membership as a courtesy instead -- a significant savings over purchasing them separately. GSTS plans also do not typically include data transfer or backup, and customers must pay an additional fee for these services.
That being said, I was able to locate your work order using the e-mail address you used to reigster for the forum and can confirm that instructions were left for technicians to not install the antivirus program provided with your GSTS membership. Jessica, the rep you spoke with earlier today, has reached out to the store's management team on your behalf to confirm what work was done on your computer, as well as to obtain clarification on the fees you paid earlier this week. While we cannot guarantee an immediate response, rest assured that either Jessica or I will be in touch with you as soon as additional information is available.
Thank you for your patience and understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

What options do I have if Best Buy doesn't honor what they sold you . . .

This is my first time ever to post, but I am at wits end and hoping for help from the community. I have been trying to resolve this issue for 6 months. Here's my situation.
My daugher is on her grandparents Verizon plan. Let's name her line B. I am autherized to purchase on the account. My daugher's phone was lost and she needed another one for security reasons. I called around to the Best Buys that we'd be near while travling and found one close by with the phone she wanted. The representative was excellent. Very very helpful and went the extra mile. He told me all about the edge program and how we were only going to pay an extra $10 a month for 2 years because we'd receive a $25 monthly credit. Then after 2 years we could surender the phone just pay taxes and upgrade the phone. The Best Buy representive called for apporval to make sure he could use a upgrade from line A for my daughter line B and still receive the edge. So he double checked to make sure everything would be seemless. This occured Oct 24, 2014. After the first bill it was all but seemless!!
So in November I went to Best Buy, they sent me to Verizon, I went to Verizon, they sent me to Best Buy, Best Buy sent me to another Verizon and spoke to a supervisor. I was shown the error in Best Buys transaction. Best Buy upgraded line A to the edge but since there was no smartphone attached to line A, we did not recieve the $25 credit. Verizon sent me back to Best Buy and said Best Buy need to honor what they sold me. I went back to Best Buy close to my home. That Best Buy told me only the Best Buy I bought it from could help me. I had to call them because they are 5 hours and 6 minutes from my home. It took a few more calls before I spoke the mobile manager and he was going to investigate. Then it was the holidays and he didn't get back to me. I completely understood,. I called he and he said he hadn't forgotten me. Finally in December he told me he met with Ashley the Verison's Best Buy representive. According to him a Best Buy mobile supervision they would going to credit the account $50 for Novemeber and December. After that point we'd see the $25 edge credit. He said he'd forward me the email. I never recieved the email. I drove the 5 hours and 6 minutes to the store and he was off that day, but left a message for him to call me and please forward the email. No phone call, no forward email. So I called again, he was on vacation and wouldn't be in until after his vacation mid January. I was hopeful, but no credit on the bill in Jan 2105. I spoke to him again after his vacation and he promised to forward the email from Verison. Now it is Feb, still nothing, no email, no credit, no follow-up. I drive back there and had to speak the a store Manger, because the mobile manager has now been promoted to another area and he is off that day. The manager assures me the promoted moblie manager will contact me. But he doesn't. I call the store manger and he has the promoted mobile manager call finally me. The promoted mobile manager asks me for a copy of the bill. Fine, I get it to him. I'll have to fax it or mail it, but I would get it to him. Then the bill comes in with a $50 credit!!! Yay, I think they have it resolved, nope. April bill comes in no $25 edge credit.
I call the new mobile manager, poor soul, he doesn't know the situation. He took my information and meet with Ashley from Verizon. He calls me back, wow, he calls me back!!! I am so thankful. Then he starts talking about Best Buy in the third person! He doesn't know what "they" told me. When I bought the phone "they" put it on line A, then "they" transferred it to line B. He's referring to his Best Buy representative in the third person. Talking about me buying the phone's contract for $600 plus dollars. I started to see red. So I ended oiur conversation to collect myself and called him back. Poor buy! Next conversation he explains that I need to put a smart phone on line A. I can buy a new one, use an old one, whatever, but line A needs a verison smart phone on it. He doesn't know why the promoted mobile manager didn't tell me this before. But since he didn't I'm out at least $150 that no one is willing to refund me. If I give line A the iPhone from line B, I won't have a phone for line B, unless I have one or buy a new one. He was kind enough to agree this was no fault of my own, but that of the Best Buy representive sold me the first time and the promoted mobile manager for not communicating the situation. So this is Best Buy's solution - grandpa who never wants more than his ancient flip phone has to get my daughers iPhone, my daugher get no phone or I have to buy one, and I'm out at least $150 (or more depending on how long this takes to resolve). I didn't even ask but I am sure the iPhone at some point must be surendered. The store manager is aware of the situation and he will call me tomorrow, or will he????
So, do I just accept that they made a mistake, they can't honor their deal because it is a contract with Verison and I have to pay for it? I feel helpless and frustrated. We're under contract for another 2 years.

Hello nvtrev,
It can be difficult to keep track of all of your belongings while traveling, and it is discouraging to hear your daughter may have lost her phone during travel. While things certainly seemed to have gone awry, I’m glad to hear that your initial experience purchasing a new phone for your daughter was pleasant.
When our customers come to us for phone purchases, they should trust that we are able to communicate with their carrier’s systems to process a phone purchase seamlessly. It certainly seems that we may have missed something during your upgrade, causing you to miss out on the billing credit and that you’ve put forth a valiant effort to try to find a resolution to this issue.
As I am sadly not equipped to personally take a closer look into this issue, could you please share with me the store location and any first names of managers you have been working with regarding these concerns? With the store location and manager names, I would be delighted to reach out to the store’s leadership to better research this experience to see what options we may have for you.
I look forward to your correspondence!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order

I ordered a 55 inch aquos with free ROKU stick for $599.00 on Sept. 22 (removed per forum guidlelines) and got a confirmed delivery of Sept. 26. Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
On Thursday Oct. 2nd, I received another email stating the order will not be delivered until Oct. 16. I remained calm and called customer service and after a very long hold time I was able to speak with a representative and again after a long hold to check what is going on, she informed me that the order is now cancelled since the item is discontinued. I told the representative that I already lost 3 days of work due to the delivery dates changing and since the TV has to be accepted by somebody 18 years or older I needed to be home. I asked if it is unreasonable to ask for the same exact TV but 1 size bigger since the 60 inch is available and in stock (but without the ROKU stick) but unfortunately I was told it is not possible. I asked to speak with a supervisor but they are all busy but she asked for my phone number so they can call me back in 20 min.. I waited but did not get a back from the supervisor the same day.
I called again today, Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution.
After about 15 minutes I got a call back and was told that since the bigger TV is priced at 799.00 they will give me a 50.00 dsicount for the trouble. I declined the offer since I feel that $50.00 dollars for getting the run around and missing 3 days of work is not proper compensation and is an insult to any customer. I thanked her for trying and informed her that I am aware that it is not her fault and it is management who made this decission.
I sincerely feel that I should have been given the next size TV for the same price of my original purchase and I should have been given a ROKU stick (which I did not ask for) for my unpleasant experience.
We are $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars, I am puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.

Hello romcarlos1,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country. This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here.
It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

New Laptop and External HD - Best Way to Set Up

I've purchased a new laptop and larger external hard drive. Wondering the best way to move my photos.
I believe I understand that exporting my current LR cataloge and then copying that onto my new lappie and importing to the new installation of 1.4.1 is the best way to move the LRCat. However, I'm a bit fuzzier about moving the actual image files (RAW and edits) from one HD to the other and having LRCat recognize them. We're talking about over 100GB of images, so not a small amount. I'm a wildlife/underwater photog, and have the folders organized by general location folder first, then individual shoots in that location in separate folders under that.
Should I:
a) Keep the images on the current, smaller HD until I've imported the LRCat and then move the images to the new, larger HD from within LR?, or;
b) Move the image files from one external HD to another, import the LRCat and then have LR locate the files?, or;
c) Some other method which will best optimize the files?
Thank you!

I do like the folder structure as-is. It makes sense to me, as my shoots are all based on discreet events (I usually have to travel to them), so sorting by location makes it easy for me to place what's where and when. However, since I have this opportunity, I'm open to a change if it would help LR work better.
But I'm not sure what you mean by "Just see to it that you can see the top folder (or the few top folders) in your present LR. After moving the catalog to your laptop just point LR to the top folder in its new location and LR will find the rest." Are you saying I should move the files, then locate them with my current LR, then do the cataloge export/import to the new laptop? Any reason I shouldn't just move them, do the export/import on the new laptop? Not understanding the reason for the middle step of having them recognized on the old computer first.

Destiny Expansion Pass, coming to Best Buy

I was wondering if there's any news as to whether or not Best Buy will be selling the Destiny Expansion Pass as an individual item (not only through the Limited Edition or Ghost Edition)?
Also, if they do, will Gamers Club Unlocked members receive 20% off?
Thank You

Hello robie696,
A lot sure happened with Destiny last week! With the announcement of the Limited and Ghost Editions along with the Expansion Pass and Digital Guardian Edition there is a lot of exciting new content to look forward to in September.
While we don’t have them listed yet, we will be taking pre-orders for both the Destiny Expansion Pass and the Digital Guardian Edition. I don’t know exactly when they’ll go live, but I’ll be sure to keep you updated through this thread.
For the Gamers Club Unlocked question, MuricanDavester is correct. The discount would not apply.
I hope this helps, but please feel free to let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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New Features are coming to the Linksys Forums!

New Features!
The Linksys Community Forums will be making changes in the coming days.
New rating system
o The current rating system will be upgraded to a new system based on Kudos.
o Your existing user ratings will be translated into Kudos.
o You can easily grant other members Kudos to promote content that will improve the Community experience for all users
Accepted Solutions
o Solved issues are easily identified by the community
o Search results will be more accurate
Keep your eyes open for these changes in the very near future.
Posted on behalf of Linksys

Hummmm, you might not be missing anything... From what I understand, really the only new visible add-on apps type programs are Newstand and Reminders. The Notification Center seems to be about how your info and alerts are pushed to your screen and you control that thru the phone settings>General>Notifications, the panel is accessed by swiping downward from the top of your screen. Weird I know, should be more obvious. Enjoy!
Don't forget, you can now use the volume button on the side of your phone to take photos. I really like this!
Here's the User Guide:
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

In Apple Mail, my new messages are coming in without the blue dot, as if the messages have already been read. Why? Has my computer been compromised?

I did not use my laptop all day. This evening, when I looked at my new e-mail from earlier today, only about 3 messages still had the blue dot, that shows on unread mail. I watched new messages come in. One new one came in with the blue (unread) dot, then maybe when the next new message came in, the blue dot disappeared from the first message, but appeared on the new message. The 2 subsequent e-mails came in without any blue dot. I had not highlighted or opened any of those 4 new e-mails, or any of the previously delivered e-mails from today. I cannot find anything in system preferences or in mail preferences that addresses this issue. Anyone know why this is happening? Has my computer been breached or hacked?

Ok, so even thought no one has answered, it appears that once I move mail to the "On My Mac" mailboxes, they no longer exist on the server (though they can be moved back there if desired). Which means that I'm fine if I migrate my hosting to a new server, and redownload them, because the mail in "On My Mac" will be untouched. The only thing I don't know about is the "Sent" mail, but I believe those also exist on the server, and therefore if I migrate them then the link relationships are maintained (no idea about the mail that is "On My Mac" that has links to "Sent" mail in the server, but I guess that isn't so important).
As for keeping a completely syncronizable Mail application - the only way it appears I'd be able to do that is to forgo "On My Mac" entirely, and keep *all* mail on the server. If I want to move mail into different folders, those folders would have to be Server folders created for that account, and hosted by that hosting company. This actually doesn't seem like such a bad move, especially as we get further and further away from having only one device that we use to process Mail.
Are there any disadvantages to *not* using the local "On My Mac" folders? Are there any major advantages to using them?

What Dell Laptops are good for 3D Typography in Photoshop CC 2014?

Well the search goes on...my Dell 17 with Intel Pentium ain't cuttin' it! lol
My range is $900 - $1100. I'm looking for a Dell Laptop with a 17" monitor and ample processor with enough "dedicated graphics memory" to utilize the 3D features on Photoshop CC 2014 and Illustrator cc 2014.
Unlike the AMD and NVIDIA processors, which have a certain amount of RAM dedicated for just the graphics, Intel's i3, i5, and i7 don't list what amount of the RAM is dedicated to the graphics.
HELP!
Sincerely,
ALCi

As it happens, if you ever watch 'The Photoshop Guys' on Kelby TV, they nearly all use MBPs exclusively. I believe one of them also uses a desktop — maybe Cory Barker because he does all the 3D stuff. I'd worry that a laptop that does not specify video RAM, is using onboard video, and not a dedicated video card. The GPU is an important component regards Photoshop performance, so make sure you get it right.
Photoshop CC and CC 2014 GPU FAQ

What new monitors are compatible with my Mac Pro 2008

My monitor Samsung Sync Master didn't turn on the next day after simple putting the computer to sleep at night. Now I am searching for a new monitor and want o make sure I find on that is compatible with my Mac Pro 2008. What do I need to pay attention to while searching?

Does the monitor work now from a reboot?
IOf yes then:
OS X: When your Mac doesn't sleep or wake - Apple Support
Apple computers: Black screen or unresponsive Mini DisplayPort display after sleep - Apple Support
Just about any modern monitor will work with your Mac

If I bought a light room license 2 years ago in one computer, but now I got a new laptop, Do I need to buy other license or can I use the same old one?.

I bought the Lightroom two years ago, but now I got anew computer and I would like to installed and used in this new computer , How can I do it if I don't have license key anymore?

Basically that's the way to go, with some modifications:
Instead of<br>
''1) putting it back as it is 2) then renaming the profile folder''
follow these instructions:<br>
Create a new profile and copy the old one over it.
http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it
The same goes for<br>
''4) putting back the whole original backup folder so it creates a second profile''
Make sure to create backups of your profiles.
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

I get a message that my inbox is full, although I've deleted many old messages, but no new ones are coming in. Message says to delet old messages and compact fo

I haven't been able to find out what my quota is supposed to be. (There is a way to limit how many days I want messages to be held, but I've never used that.) I have several folders for messages, but when I tried to shift some of the messages to those, (messages that I had to save), I still got the "inbox is full" memo. The message also said that I could compact the inbox, but I don't know how to do that, either. I've always been pleased with Mozilla, but I need your good help!

Deleting messages only marks them for deletion and hides them. The space is not freed up until you compact the folder. You compact individual folders by right clicking the folder and selecting Compact Folder or you compact all folder by selecting Compact from the File menu.

So, what new features actually exist in CC Premiere vs. CS6?

Anything new at this point? I know a feature comparision will be difficult as time goes on since the features will be regularly released but I'm curious. I'm debating, I can upgrade from CS5 to CS6 for $525 now and be good for the next few years, or at least until I can see what new features are coming out that I'm missing. Basically, a CS6 upgrade is cheaper than 18 months of CC so what would we expect to miss out on?

For a more extensive, detailed list, check out the post in the Premiere Pro work area blog here:
http://blogs.adobe.com/premierepro/2013/04/the-next-version-of-premiere-pro.html
The Sync Settings feature that takes advantage of Creative Cloud was announced after that post, and is described here:
http://blogs.adobe.com/premierepro/2013/05/sync-settings-features-in-premiere-pro-cc-for-s haring-keyboard-shortcuts-preferences-and-workspaces.html
More in-depth descriptions of specific features in Premiere Pro CC and other apps are also described in other posts on that blog.

What new laptops are coming to Best Buy soon (June or early July)?

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