What's email/phone support info for QTPro? won't display fullscreen/player

I couldn't get QT standard to display in full screen or have player tabs, like it does in Itunes, when I clicked on streaming video or audio that used QT on Websites. So I paid extra for QT PRo and it still doesn't display in full screen or have any player/control tabs. What do I do? I tried to typoe in URL in in Quick Time Pro, and it wouldn't recognize the URL..
How do I get direct email support or phone support for this product, within 90 days of purchase?
Also, if it can't be fixed, can I get refunds?
Thanks, Art

Full Screen viewing and the on screen controls are
for "local" (on your machine) files.
Files that load in a browser window can't be changed
in dimension. Since you have Pro you can save many of
these online files to your computer and then display
them full screen.
How do I "save" these streaming movies to my hard drive? I only have standard controls, although I paid for PRO. Also, company doesn't give you the direct phone support for Windows for QuickTimePro at an 800 number and doesn't offer refunds....You have to track down some corporate support number...Any suggestions welcome....

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At line:1 char:97
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