What's going on? conflicting information....
I have a first gen Nano, and the iPod software on it is v5.1, which iTunes tells me is up-to-date. In fact, the check for update button is greyed out, so that seems to confirm that.
I currently use iTunes 7.1.1.5 and keep getting prompts to upgrade to v6, which I really don't want to if I can avoid it. I know can't purchase some songs from iTunes now, as I require this later version.I always have problems when i upgrade versions - are there any known problems with this version on first gen nanos?
anyway, my main problem now is that the songs that I can still purchase with my 'old' version of iTunes can't be transferred to my iPod - I get a message that says 'some items of the itunes library were not copied to the ipod as the ipod software is too old. Go to the summary tab and update....etc etc'
so what do I do? One part tells me my ipod software is up-to-date and there is no update avail, the other tells me it's too old and to update? huh?
thanks in advance to anyone who can explain this to me.
Ok, so I tried again this morning and now the songs transfer without problem to the ipod - no error message at all. Hmmmm.
I'm now thinking about upgrading to the latest version of iTunes, but still a little wary as I've had problems with iTunes upgrades previously and having to restore my nano as a consequence.
Similar Messages
-
Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order
I ordered a 55 inch aquos with free ROKU stick for $599.00 on Sept. 22 (removed per forum guidlelines) and got a confirmed delivery of Sept. 26. Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
On Thursday Oct. 2nd, I received another email stating the order will not be delivered until Oct. 16. I remained calm and called customer service and after a very long hold time I was able to speak with a representative and again after a long hold to check what is going on, she informed me that the order is now cancelled since the item is discontinued. I told the representative that I already lost 3 days of work due to the delivery dates changing and since the TV has to be accepted by somebody 18 years or older I needed to be home. I asked if it is unreasonable to ask for the same exact TV but 1 size bigger since the 60 inch is available and in stock (but without the ROKU stick) but unfortunately I was told it is not possible. I asked to speak with a supervisor but they are all busy but she asked for my phone number so they can call me back in 20 min.. I waited but did not get a back from the supervisor the same day.
I called again today, Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution.
After about 15 minutes I got a call back and was told that since the bigger TV is priced at 799.00 they will give me a 50.00 dsicount for the trouble. I declined the offer since I feel that $50.00 dollars for getting the run around and missing 3 days of work is not proper compensation and is an insult to any customer. I thanked her for trying and informed her that I am aware that it is not her fault and it is management who made this decission.
I sincerely feel that I should have been given the next size TV for the same price of my original purchase and I should have been given a ROKU stick (which I did not ask for) for my unpleasant experience.
We are $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars, I am puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.Hello romcarlos1,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country. This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here.
It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
I am trying to update my apps but I am receiving an invalid address box. Can anyone tell me what is going on with this box? I put my correct info in and the box continues to pop up.
There are a number of threads about it - it looks like Apple recently updated their address validation. Some people have recorded success by :
ensuring that their iTunes account address is exactly the same as appears on their credit card bill
putting something in the second line of the address (including just copying the first line)
expanding abbreviations e.g. St to Street, Ave to Avenue etc (or conversely abbreviating)
putting apartment or suite number on the second address line -
Conflict Resolver Sync Error - Unable to retrieve conflict information from the sync server
So I have been using iTunes with my iPhone 3GS and now my iPhone 4 to sync with my Outlook for many years now and it has been flawless.
I recently bought a new iPad and started syncing it as well.
Now as of late, after every 2 or 3 syncs, I get an error from iTunes displaying the Conflict Resolver and it says there are 42 sync conflicts.
When I try use the Review Now button it shows up and the issues are between my iPhone and Outlook and are only related to contacts.
As soon as I try to choose which record to resolve, the window immediately disappears without giving me a chance to finish and I get another dialog window with the error:
Unable to retrieve conflict information from the sync server.
Please try again the next time the conflict resolver window is presented.
When I try to sync again it seems to be fine. But then after I sync my iPad and theny iPhone again it shows up and it still won't let me resolve the conflicts.
I have tried the following:
1) Rest Sync History on all devices
2) I have had iTunes replace all the contacts on the iPad from iTunes
3) I have changed the conflict resolver to only notify when 50% of the data will be changed
I have had no such luck.
If I add a contact to Outlook or to my iPhone and then sync it seems to be syncing the new addtions correctly. However, I cannot get this issue with this 42 conflicts resolved for some reason. This has been going on for a month now.Here is the solution.
Rationale: You want to be able to have the dates on your items (notes, contacts) on your iphone to be the same as on outlook. This will eliminate any sync conflicts. You will also notice that if you modify something on the iphone and sync, you will lose the modification you made.
Steps:
1) In outlook, export the data (contacts, notes) to a CSV file
2) Delete you notes/contacts in outlook
3) Sync your iphone and select replace information on this iPhone (in iTunes)
4) Now your contacts and notes will be empty on both your iPhone and Outlook
5) Now import your contacts and notes from the CSV files back into outlook. What this does is put the current date and time on every individual item
6) Sync your iPhone to iTunes normally
7) everything will work correctly now with no sync issues and no conflicts.
Sherali -
Updated to iso7 and now credit card will not work with itunes account. What is going on?
When I updated to iso7 my credit card information for my iTunes account is no longer valid. Tried to update my credit card information and it will not allow my current and valid credit card to be used and will not accept any of my other valid credit cards to be used.
What is going on? Am I missing something or is apple hijacking my paid for accounts again?Hi paul.labiche,
When having iTunes Store connectivity issues, the following articles provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M. -
Upgrading to iPhoto '08 - what's going wrong with my iphoto Library
Hi,
I would appreciate your advice/knowledge on this problem.
==> Short Description of my problem:
I can't recover the keywords associated with my pictures. I am asked to import my pictures although I choose to open my previous iPhoto Library after converting to iPhoto 08.
==> What I did:
1. I recently upgraded my mac to Leopard, and then to iPhoto'08. When opening for the 1st time iPhoto '08, I selected my iPhoto Library (as I held the option key while opening iPhoto).
2. I then get the message: “The photo library needs to be upgraded to work with this version of iPhoto. Your photo library will not be readable by previous versions of iPhoto after the upgrade. The upgrade process may take several minutes depending on the number of photos in the library.” I clicked on the "Upgrade" button
3. My Mac then loaded/created ALL my previous albums and smart albums (including the most recent ones). It loaded pictures up to April 2005. BUT then, it prompted me with the following message : "5584 photos have been found in the iPhoto Library that are not a part of this photo library. Would you like to import them?". I was surprised to get this message, as I read that the upgrade should run smoothly.
4. I made two tests, following this prompt. First, I answered "YES". I ended with a 24.5 GB iPhoto Library (instead of my previous 12.64 GB library). Then, while repeating steps 2&3, I answered No. I then decided to import manually my missing pictures, and ended up with a 14,4 GB (surprisingly, I got events called originals that contained same pictures than other created events). I have repeated the steps 2 to 4 from a new user account, but got the same results.
5. None of these solutions are satisfactory as I had assigned keywords to my 5000+ photo. What is going wrong? Here is the content of my iPhoto Library (before conversion), if this is of any help:
In my iPhoto Library Oct 23, 2007:
folder 2000 Oct 18, 2007
folder 2004 Feb 13, 2005
folder 2005 Jan 29, 2006
folder 2006 Jan 7, 2007
folder 2007 Oct 23, 2007
AlbumData.xml Apr 17, 2005
folder Album Nov 11, 2007
Dir.data Apr 9, 2005
iPod Photo cache Nov 11, 2006
iPhoto.db Apr 17, 2005
Library.iPhoto Apr 9, 2005
Thumb32.data Apr 9, 2005
Thumb64.data Apr 9, 2005
ThumbJPG Apr 9, 2005
This library is an external-drive backup copy of my HD photo library (that no longer exists).
==> What to do next?
1. How to check if my keywords information is still present in my original iPhoto library? Is there any solution to get back my photo with their keywords?
2. Manage my iPhoto library with a smaller quantity of pictures, to ease backup and conversion. I have understood that iPhoto Libray Manager is a convenient free software to merge/de-merge libraries. Is that correct?
Thanks for your help,
NicolasNicoSou
This sounds to me like your v5 library is corrupted.
Try using the rebuild command from iPhoto Library Manager to recreate the library - it won't get everything, but should get albums and keywords. Read the iPhoto Library Manager Help for more details.
Regards
TD -
My steam won't launch ever since I updated to Yosemite I don't know what is going on.
Whenever I try to launch it, it says "Steam quit unexpectedly" I have tried redownloading it 5 times and have every software up to date. I also have tried
deleting all my steam files and it still doesn't work. Here is a screenshot:
I also downloaded a program called EtreCheck that checks for issues so here is what it found:
Problem description:
My steam won’t launch ever since I updated to Yosemite I don’t know what is going on
EtreCheck version: 2.0.10 (97)
Report generated November 2, 2014 at 11:27:34 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:20:3
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (350.08 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Splashtop Streamer.app
[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) Support
[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) Support
/Library/Application Support/Hotspot Shield
[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support
/Library/Extensions
[loaded] com.logmein.hamachi (1.0.0) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.AdobeCreativeCloud.plist Support
[failed] com.adobe.CS5ServiceManager.plist Support
[running] com.logmein.hamachimb.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.splashtop.streamer-for-root.plist Support
[running] com.splashtop.streamer-for-user.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.anchorfree.ajaxserver.plist Support
[loaded] com.ea.origin.ESHelper.plist Support
[running] com.logmein.hamachi.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.splashtop.streamer-daemon.plist Support
[loaded] com.splashtop.streamer-srioframebuffer.plist Support
[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.akamai.single-user-client.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.ltvbit.plist Support
[loaded] com.genieo.completer.update.plist Support
[failed] com.google.keystone.agent.plist Support
[invalid?] com.valvesoftware.steamclean.plist Support
[running] com.w0lf.cDock.plist Support
[invalid?] net.brockerhoff.QuayMenu.plist Support
User Login Items: ℹ️
Steam Application (/Applications/Steam.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Off-Helper UNKNOWN (missing value)
TotalFinder UNKNOWN (missing value)
uTorrent Application (/Applications/uTorrent.app)
Origin Application (/Applications/Origin.app)
Hotspot Shield UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
VMware Fusion Start Menu UNKNOWN (missing value)
Genieo UNKNOWN (missing value)
CrossOver CD Helper UNKNOWN (missing value)
TuneupMyMac UNKNOWN (missing value)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
OVSHelper: Version: 1.1 Support
DivXBrowserPlugin: Version: 2.2 Support
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.3.4 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
User Internet Plug-ins: ℹ️
SOEWebInstaller: Version: 1.0 - SDK 10.5 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
GoPhoto.it
Omnibar
iTube Studio
Searchme
DivX Plus Web Player HTML5 <video>
OpenIE
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences Support
Flash Player Support
Java Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
11% LogMeIn Hamachi Menubar
0% syslogd
0% WindowServer
0% launchd
0% opendirectoryd
Top Processes by Memory: ℹ️
202 MB mds_stores
189 MB installd
133 MB com.apple.WebKit.WebContent
129 MB Finder
86 MB ocspd
Virtual Memory Information: ℹ️
417 MB Free RAM
2.18 GB Active RAM
417 MB Inactive RAM
1.14 GB Wired RAM
10.58 GB Page-ins
195 MB Page-outsGenieo Uninstall
Genieo Uninstall (2) see post by Linc Davis
TuneupMyMac UNKNOWN (missing value)
Also uninstall according to the developer's instructions.
I also would remove uTorrent. You can get adware/malware and other junk from a Torrent download. -
I installed the update Mozilla Firefox 28. It was suppose to launch upon completion. it did not appear on the monitor screen, nor the task manager, but was running; for when I attempted to install the older version again it, it said that Firefox was running and needed to be turned off.
I restarted the computer and tried opening Firefox, with the same results.
After restarting again, I attempted to reinstall the update, with the same results taking place.
I attempted to uninstall Firefox and install the new version. The same results took place.
In the past, I could install Firefox 27 update, only now I can't for the same thing takes place. Past a certain version (19), this event takes place, but 19 and older can install it with no problems.
I checked Firefox troubleshooting information. All was normal. I checked my firewall. Again, all was normal. Tried Firefox reset. Did not help. Tried with my firewall disabled. Did not solve the problem.
Ran a virus check (deep) no viruses. Checked my computer system. No errors.
I can install updates for my other programs, even install new programs; just not Firefox.
What is going on and how does one fix it.Hi Amseeking,
Thank you for your question. From your description, you tried to install the 28 update from a version 19 installation. Did you install a fresh install of 28 successfully? Where the name of the file is"Firefox Setup Stub 28.exe"? This is what is sound like happened. When going to about Firefox and searching for updates it installs over the current installation. However if Firefox was already running, there are more than one installation.
Updating from version 19 to 28 would not be a problem. However the user data from your previous version would have to be imported to the new installation if you have more than one install on that computer.
An easy way to tell is to search for Firefox in the Start menu to see if more than one icon shows up in the search results.
I hope this helps. -
Updated to Firefox 9, now it gives me a blank white screen. What's going on ?
I upgraded to Firefox 9. When backup was done it gave me a blank white screen with tool bar at the top. I thought maybe it needed "backing up your info" so I did that, still no Firefox screen. I rebooted the computer, still no screen. I can go to "Most Visited" and select Firefox, and it will go back to old Firefox screen that says I don't have the latest update. What's going on ?
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls -
My Macbook Pro is running very slow-what's going on?
Problem description:
My Mac Pro is running really slow. The little pinwheel is constantly going. I checked my storage on the computer and I still have 319 GB left. What’s going on?
EtreCheck version: 2.1.8 (121)
Report generated March 24, 2015 9:28:32 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 760
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
Mac OS X 10.7.5 (11G63b) - Time since boot: 20 days 10:24:32
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.21 GB (196.86 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.eltima.ElmediaPlayer.kext (1.0 - SDK 10.4) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.eltima.ElmediaPlayer.daemon.plist [Click for support]
[running] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[running] com.spigot.SearchProtection.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.4.0.11 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.1
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions: ℹ️
Pin It Button
Searchme [Adware! - Remove]
Slick Savings [Adware! - Remove]
Ebay Shopping Assistant [Adware! - Remove]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
10% WebProcess
7% Safari
4% hidd
3% WindowServer
0% ps
Top Processes by Memory: ℹ️
498 MB WebProcess
245 MB Safari
82 MB Finder
56 MB WindowServer
39 MB mds
Virtual Memory Information: ℹ️
1.27 GB Free RAM
1.51 GB Active RAM
392 MB Inactive RAM
1.11 GB Wired RAM
10.14 GB Page-ins
8.91 GB Page-outsNot enough memory, page-outs is too large
8.91 GB Page-outs
After removing adware, and do a safe boot of Safari and remove extensions, then reset cache history etc. You need to do a boot into Recovery Mode and run Disk Repair from there. Also boot the system in Safe Mode.
On startup it sounds like you have a problem with the directory which would also account for long startups and checking the directory. Along with or instead of DU Repair Disk you can use Single User Mode and fsck -fy to try to fix the directory but in some cases that may not be enough.
Backups from before you got this adware and problems helps and should always be ready and able to restore a system from known good backups or system restore image.
4GB of RAM may have been fine originally but "Early 2011" is now 5 years and 4 OS version changes. You can upgrade the memory and while at it consider a nice SSD internal drive which will help as well. Take a look and see what prices and options there are from http://www.macsales.com for your 2011 MacBook Pro.
http://www.everymac.com
Community for MBP MacBook Pro -
What used to work just fine, is no longer working...
Within the last 2 days, song purchases that were made on my ipod Touch are no longer being transferred when the ipod synchs up. The strange thing is that the songs appear in iTunes --> Store -- Purchased list, but are greyed out. They play just fine on the ipod...but aren't making it back to the Mac.
I have tried right clicking on the ipod when it appears in iTunes and selecting "Transfer purchases", but that doesn't seem to work either.
Any clues as to what is going on?
Thanks,
TimOne other very important piece of information I forgot to include...the purchases were made prior the iOS update. So the sequence of events went like this:
1) ipod Touch with previous iOS (4.0 I think)
2) purchases made
3) ipod connected and iTunes prompts for iOS update
4) iOS upgraded to 5.0
5) Now the purchases seem to be stranded on the ipod Touch
Thanks! -
I got a brand new ipod touch 5th. i backed it up and now it won't turn on. Why? what's going on?
I bought a 5th generation iPod touch. everything was working fine. until I tried to back up my music from iTunes. it said it would restart after "backing up" and it didn't. this is the second iPod this has happened to. I left the last one on the charger and plugged in for a whole night and half a day. and it still wouldn't turn on. So I returned it thinking there was something wrong with it internally since I got it at Wal-Mart . now it's happening again and this time I just went to the apple store to since it was the most reliable place to get an iPod but it's still happening . how long am I suppose to wait? or am I doing something wrong? All the iPod information is showing up on iTunes. and it's all up to date.
what's going on?Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
When I open my RAW files in Photoshop CC they are grainy and the JPEGS are not. What is going on? It doesn't seem to have anything to do with my CACHE levels either.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
What is going on with Apple / ITunes?
What a mess! I received a video IPod in August and with some issues (my lack of computer knowledge) all has worked out. I wanted to download a new movie and its where it all went south. Just so you know I have downloaded videos and short films with zero issues and was really looking forward to having movies for a long trip I’m taking on Wednesday.
First I'm told I must download new 7 version and that did not work for some time but now its loaded. I purchased a movie and the download took most of yesterday. I called Apple support and was sold support for $59.00 since I had already called to question the download issue (only one free call) I was told the issue is probably I am using a router and I should bypass the router.
I decide to mess with it in the morning (today) and when I go on line to ITunes my movie is downloaded. I try to add it to my IPod and it will not transfer. I call customer service (on hold 45 minutes) and speak with a woman with a very strong Indian accent. We go though tons of marketing research gathering information and she basically doesn't know what is the issue. We look in files, we spend 20+ minutes on the phone and she tells me I need to speak with someone else. I now go on hold again and with 10+ minutes a upper level tech comes on the line and ask me many of the same questions, telling me I need to redirect me internet connection away from the router and that may be the issue.
All said and done she finally directs me to the ITunes web site where I can email them for help since Apple does not support ITunes tech issues. I must be crazy because I then think she might be right about the router and I bypass and buy another movie from ITunes. What do you know it is telling me I have only 8 more hours remaining downloading an 2 hour movie????
Can anyone tell me what is going on and what I need to do to get the 2 movies I purchased onto my IPod. I'm now down $59.00 for no service and $9.99 times 2. Blockbuster and my DVD playing is looking better all the time. Thanks, Margrettte
Toshiba Windows XP ProThree basic questions (which you may have covered with the customer service people already):
For your speed of movie download problem, how fast is your internet connection? The movie file is probably about 1.5 GB (much larger than the videos and short films you've downloaded before), which could take 20 minutes to download on a really fast connection (at a University), an hour or so on cable, 3+ hours on mid-range DSL, or a lot longer if your connection is slower than that. 8 hours does seem too long, but it's possible the problem is with your internet service, not iTunes. Your router is obviously not the problem if it still takes 8 hours after you've bypassed it.
For the iPod transferring problem, does your iPod have the latest software update (v.1.1.2, which came in the iPod Updater 2006-06-28 for Windows)? You can see what version you have by clicking on your iPod in iTunes and looking at the Summary, where it will tell you what version of the iPod software you've got and will let you download the new one if you need it.
And can you transfer music files to your iPod using iTunes 7 without problems? Can you transfer those old short films to it? Is it just the new movies that won't transfer?
You wouldn't be the only person to be having problems with iTunes 7 for Windows (I'm one of them, too), but it would be helpful to eliminate the basic stuff before giving up.
IBM Thinkpad T43p Windows XP Pro -
All of a sudden, new tabs have started opening up (in Firefox) advertising games and other stuff. Any idea's of what is going on here?
Try scanning for malware using the removal tools listed near the bottom of the [[Troubleshoot Firefox issues caused by malware]] article.
It might also help if you could copy and paste troubleshooting information into your reply. See [[Use the Troubleshooting Information page to help fix Firefox issues]] for details. -
Do Not Know What is Going On With My 'Pod
I have a 60GIG 'Pod with color screen.
I used it at my job two days ago, playing it through a pair of Altec Lansing speakers, which I've done many times before.
Between late Wednesday night and Friday afternoon, I had not used the machine (it was plugged into a wall socket in my apartment).
Today when I tried using it, the battery logo was not on the readout screen,and nothing was functioning.
I removed the 'Pod from the speaker system and placed it onto its dock at my computer. After a few moments, the battery logo returned, and shortly after that, all of the information, songs, etc. that normally show up on screen did so.
After about 30 minutes of listening to music, I ejected the 'Pod properly from its dock. The battery logo stayed on screen for perhaps 20-30 seconds, then disappeared once again. And once again, I cannot use any of the functions on the scroll wheel.
Would anyone know or guess what is going on?
Thanks for your help.Please post the exact message including any error number, also please restart your computer.
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