What to Do About an Upgrade?
Okay, here's my dilemma....
I upgraded to my current phone, a Samsung Galaxy Nexus, in January 2013, making it eligible for an upgrade in January 2014. Since my wife's phone was working fine at the time, I transferred her upgrade to get the phone. Last February, I transferred my upgrade (which was originally her upgrade) back to my wife's line, as she was in sore need of a new phone (hers was falling apart, literally). We got her an iPhone 4S with the upgrade. By doing the transfer, it made my Nexus eligible for an upgrade in February 2016, which of course, I can re-transfer back to my phone this coming January.
Well, January is a little more than three months away, and wouldn't you know it, my Nexus is starting to go wacky. I think the problem is in the phone's internal USB adapter. It takes several minutes for the charging icon to light up when I insert the charging cable, and the icon stays lit for several minutes after I disconnect. Also, I'm noticing that the battery is either not charging properly, or not holding a charge. I have two batteries (the original, and an extended life battery I purchased later), and they're both exhibiting the same problem, so my thinking is that it's the phone's internal circuitry and not the batteries themselves.
I recently received an e-mail offering an early upgrade on my wife's iPhone through the Edge program, as hers has the January upgrade date. No problem, I figured....I could transfer the Edge upgrade back to my line. Except when I went to the local Verizon store, I was told I couldn't transfer an Edge upgrade.
To make a long story short, I'm stuck with a Nexus that isn't charging properly for the next three months, and no way to upgrade it. I looked it up, and replacing the USB circuitry would cost around $50 in parts alone, and would require taking the phone apart (which I'm not totally comfortable with). Being a little more than 90 days away from an upgrade, it's not even worth the replacement cost in the maintenance plan, as I plan to get an iPhone 5 with my upgrade. So what are my options? If the Edge upgrade was transferable, I'd be in good shape, but as it stands, I've got to hope and pray that my Nexus doesn't totally bite the dust between now and January. Anyone have a suggestion? Thanks!
DDmiTV wrote:
Unfortunately, forking out the full price for a new phone isn't really an logical option for me, as I am three months from upgrade time
That certainly depends on how much you need a phone. Some people ALWAYS pay full price for their phones as they don't like to be tied to contracts.
DDmiTV wrote:
it would be nice if they could, seeing as we've been customers for six years. Even if they were able to transfer the Edge upgrade with a contract extension, they would make a profit in the long run.
I don't think you understand an Edge agreement if you want to "transfer the Edge upgrade with a contract extension". Edge agreements do not come with a service contract. Edge agreements are simply a payment plan spreading out the full retail price of a phone over 20 equal payments. If you want to upgrade before you have completed all 20 payments, you must have paid a minimum of 60% of the full retail price and return the Edge phone in good working order before you would be able to purchase another phone on Edge. I suppose you can "transfer the Edge upgrade", but the line you are transferring from would have to return their phone in good working order if they had not yet completed the payments AND make an additional payment to bring their total payments up to the 60% level if it was not already there. Not sure how that would benefit you???
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For a while I used command-+ and command-'-' to read small text but that isn't supported in some apps and for Safari it often leaves the browser in an less than perfect state when moving to the next page. I also tried option scroll to zoom the whole display but that was not desirable, either.
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i am about to upgrade my ipod and want to give my old ipod nano to a friend. what do i need to do so thay can use it on their computer and create their own itunes account?
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Message was edited by: John Galt -
Since upgrading to OSx 10.9, I cannot place my music for iPhoto slideshows. The only music that works is the Sample and Theme music that comes with iPhoto. Any idea of what to do about this problem?
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My MacBook Pro isn't a year old yet and would like to use iCloud. However, very apprehensive about Lion upgrade...how can I find out what I will lose if I upgrade?
Ajimd33 wrote:
I appreciate the prompt response. Having read several threads, you can appreciate why I would be hesistant to upgrade to the Lion. All I basically use is Office for Mac and the other basic functions such as email/calendar/address/contacts...etc. I have read horror stories about peoples stuff dissapearing into cyberspace and obvi dont want that to happen.
That's all nonsense. Most people don't post anything if they don't have any problems. People who do have problems usually have very specific reasons for them that they have caused themselves. -
I am about to upgrade from my eMac to the latest iMac. The eMac has given up the ghost at 10 years of age.
I have a full backup of my eMac so could use old email and safari contact/bookmarks,etc.
What is simplest way to do this?
Will the iMac distinguish between old PPC software and new Intel if I try to do a migration from old to new?
Can I use a flash drive to copy and paste required items from old to new?
All advice gratefully received.A Basic Guide for Migrating to Intel-Macs
The Knowledgebase article Intel-based Mac: Some migrated applications may need to be updated refers to methods of dealing with migrating from PowerPC chips to Intel with the Migration Assistant safely. The authors of this tip have not had a chance to verify this works in all instances, or that it avoids the 10.6.1 and earlier Guest Account bug that caused account information to get deleted upon use of the Migration/Setup Assistant. However, a well backed up source that includes at least two backups of all the data that are not connected to your machine will help you avoid potential issues, should they arise. In event it does not work, follow the steps below.
If you are migrating a PowerPC system (G3, G4, or G5) to an Intel-Mac be careful what you migrate. Keep in mind that some items that may get transferred will not work on Intel machines and may end up causing your computer's operating system to malfunction.
Rosetta supports "software that runs on the PowerPC G3, G4, or G5 processor that are built for Mac OS X". This excludes the items that are not universal binaries or simply will not work in Rosetta:
1. Classic Environment, and subsequently any Mac OS 9 or earlier applications
2. Screensavers written for the PowerPC System Preference add-ons
3. All Unsanity Haxies Browser and other plug-ins
4. Contextual Menu Items
5. Applications which specifically require the PowerPC G5 Kernel extensions
6. Java applications with JNI (PowerPC) libraries
See also What Can Be Translated by Rosetta.
In addition to the above you could also have problems with migrated cache files and/or cache files containing code that is incompatible.
If you migrate a user folder that contains any of these items, you may find that your Intel-Mac is malfunctioning. It would be wise to take care when migrating your systems from a PowerPC platform to an Intel-Mac platform to assure that you do not migrate these incompatible items.
If you have problems with applications not working, then completely uninstall said application and reinstall it from scratch. Take great care with Java applications and Java-based Peer-to-Peer applications. Many Java apps will not work on Intel-Macs as they are currently compiled. As of this time Limewire, Cabos, and Acquisition are available as universal binaries. Do not install browser plug-ins such as Flash or Shockwave from downloaded installers unless they are universal binaries. The version of OS X installed on your Intel-Mac comes with special compatible versions of Flash and Shockwave plug-ins for use with your browser.
The same problem will exist for any hardware drivers such as mouse software unless the drivers have been compiled as universal binaries. For third-party mice the current choices are USB Overdrive or SteerMouse. Contact the developer or manufacturer of your third-party mouse software to find out when a universal binary version will be available.
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Before migrating or installing software on your Intel-Mac check MacFixit's Rosetta Compatibility Index.
Additional links that will be helpful to new Intel-Mac users:
1. Intel In Macs
2. Apple Guide to Universal Applications
3. MacInTouch List of Compatible Universal Binaries
4. MacInTouch List of Rosetta Compatible Applications
5. MacUpdate List of Intel-Compatible Software
6. Transferring data with Setup Assistant - Migration Assistant FAQ
7. OS X Lion: How to use Migration Assistant to transfer files from another Mac
Because Migration Assistant isn't the ideal way to migrate from PowerPC to Intel Macs, using Target Disk Mode, copying the critical contents to CD and DVD, an external hard drive, or networking will work better when moving from PowerPC to Intel Macs. The initial section below discusses Target Disk Mode. It is then followed by a section which discusses networking with Macs that lack Firewire.
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1. Repair the hard drive and permissions using Disk Utility.
2. Backup your data. This is vitally important in case you make a mistake
or there's some other problem.
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4. Startup your old Mac in Transferring files between two computers using FireWire.
5. Startup your new Mac for the first time, go through the setup and
registration screens, but do NOT migrate data over. Get to your
desktop on the new Mac without migrating any new data over.
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a. MacBook (13-inch, Aluminum, Late 2008) and MacBook Pro (15-inch,
Late 2008) - What to do if migration is unsuccessful;
b. MacBook Air - Migration Tips and Tricks;
c. MacBook Air - Remote Disc, Migration, or Remote Install Mac OS X and
wireless 802.11n networks.
Copy the following items from your old Mac to the new Mac:
In your /Home/ folder: Documents, Movies, Music, Pictures, and Sites folders.
In your /Home/Library/ folder:
/Home/Library/Application Support/AddressBook (copy the whole folder) /Home/Library/Application Support/iCal (copy the whole folder)
Also in /Home/Library/Application Support (copy whatever else you need including folders for any third-party applications)
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/Home/Library/Cookies/Cookies.plist /Home/Library/Application Support/WebFoundation/HTTPCookies.plist
For Entourage users:
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Credit goes to Macjack for this information.
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Written by Kappy with additional contributions from a brody.Revised 5/21/2011 -
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Since upgrading to iOS 7.0, my friend can no longer text me. I get all other people's texts with no problem. I can text her, she can't text me. It bounces back to her phone as "message undeliverable". Does anyone know what to do about that?
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About to upgrade my Macbook hard drive - what steps to ensure TM works?
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MikeMike,
If you have a good Time Machine backup, you can just use that. You would install the new drive, boot to the Leopard install disk, then use the "Restore From a Time Machine Backup" utility. This restores your entire installation from the Time Machine backup of your choosing. Time Machine would then continue with the same backup where it left off.
Kappy will not agree with this, because he has not had the same success as I with Time Machine. For me, it has worked flawlessly, and I have used the above method several times to go from one machine to another, or to a new drive on the same machine.
I do recommend that you take a few precautions prior to trusting your Time Machine backup, however. First, I would verify the Time Machine volume with Disk Utility, to make sure there are no disk errors. Then, I would make a final backup and monitor it carefully. Open /Applications/Utilities/Console. In the Sidebar, under "Log Database Queries," select "All Messages." Then type "backupd" into the search field. Finally, choose "Backup Now" from the Time Machine menu.
Watch the progress of the backup in the Console window, and look for the presence of any potential errors. If nothing seems out of the ordinary, your backup should be safe to use.
Scott -
What has been your experience upgrading from Mac OS X 10.6.8 ti 10.7 or 10.8?
my story was indeed a horror story
Mavericks is not an upgrade of previous OSes, but rather a port of iOS
If you want your computer to function like an iPad, go for it.
Snow Leopard on the other hand is a full-featured and stable OS - the best of them in my opinion.
Mavericks makes it easier to port Pages and Numbers documents back and forth between your computer and your iPad - but this portability comes at the price of many, many lost features in both programs. Over 100 lost features in Pages. Don't know how many for Numbers, but because of lost functionality you risk losing data (if you used Footers and Headers, Page View, etc.).
It is possible to use the older version of iWork under Mavericks, but it is a real pain as Mavericks keeps trying to default you to the newer versions. Even accidentally opening with the newer version and not saving changes can cause the file identifier to be altered making it no longer open under the older version (I did find a way to force open) Deleting the newer versions from your system results in Mavericks nagging you on a daily basis to reinstall them. There is no option to say No, only the option to postpone for one day.
the OS itself is much less customizable, I found it much harder to use with older eyesight because I couldn't highlight my scroll bars, or change the colour of certain files in a list, etc. Anywhere I went to Preferences I was struck by how few of them there were - less than half as many as Snow Leopard, in some cases less than 25%. Again, I had used those missing Preferences.
Mavericks also takes away many of the abilities of iTunes to sync with your iPad or iPhone and forces you to use iCloud to do much of the synching. If you don't want to use iCloud, or if you have confidentiality issues that prevent you from using it - you are out of luck.
In the end I found Mavericks unusable. The process of reverting back to Snow Leopard required 5 hours with 2 different geniuses at the Apple Store, 2 deep wipes of my computer and fresh install of Snow Leopard. And some loss of settings and data.
If you choose to go for it, then make a bootable backup first. Some sources suggest making 2 backups.
There are people who are happy with Mavericks, but I am not one of them.
Since I had my misadventure they have made some improvements to Mavericks, but not nearly enough of them to tempt me back. For example, you cannot set your old Pages and Numbers documents to 'always open' with the older version of the software ... or rather you can set them to, but Mavericks will immediately revert it back to the new version. -
This is what I think may have happened. The other day, Thursday Sept 8th, I shut down my pc in the middle of a Firefox upgrade. Now when I try to access Firefox on my pc, I get this error message:
XULRUNNER Error: Platform version '6.0.2 is not compatible with min Version >= 6.0.1 max Version < 6.0.1
What is this about and how can I retsore access to Firefox on my pc?If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
What is it about InDesign CS5 that someone would get this error message?
Hi,
What is is about the .swf file that is generated from the InDesign CS5 interactive workspace that someone would get the following error message when they go to view the site I created?
"This file may contain newer information that this viewer can support. It may not open or display correctly. Adobe suggests that you upgrade to the latest versions of our Acrobat products blah blah blah."
The site doesn't seem to work for four Mac users, but works fine for at least one PC user.
I'm trying to figure out how to save the .swf file down to Flash Player 9, which I've done by exporting a .fla file, then adjusting the Publish setting in Flash CS5. But that throws a wrench into the works...all the animations go haywire by continuously looping and the scale of all the text elements on the first page is much larger than it should be.
Thanks, SteveJohn Black3 wrote:
Many of my songs in my iTunes Library no longer play. I get this error message: "The song xxx could not be used because the original file could not be found. Would you like to locate it?
this usually happens when a user moves or deletes files in the finder - a sure way to upset iTunes.
did you move or delete files in the finder ?
I cannot locate the song.
if you let iTunes manage your library, all your content will be in <MacintoshHD>/users/<yourname>/music/iTunes/iTunes music (or media)/music. did you look there ? tried a spotlight search ?
if the files are really gone, and have been purchased from the iTunes store, see Downloading past purchases from the App Store, iBookstore, and iTunes Store. -
I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information, his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go. Is there any way to eliminate his iCloud account and make mine the primary without rebooting it back to factory settings? There was an update, I believe, that I couldn't install because i didn't have his password that is what made me aware that his acct. was still active. I don't know what to do. Any help is greatly appreciated. Thank you.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.
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