Whats App stopped working, can't re-install, can't download from App World or Internet

A few days ago, Whats App messages were not longer being delivered.  I contacted Whats App support and they sugggested turning connections on / off, soft reset, hard reset, etc....and then finally uninstall / reinstall the application.  Service books resent, device re-registered...etc.etc......I can make calls / SMS, send receive emails....
I have a blackberry bold, 9780, Software 6.0 Bundle 2475 and I've seen a message that it's up to date
My ability to download from the network and re-install Whats App is intermittent.  I've confirmed its not the network (other users are having no problems).  Here's the various things that have been happening:
Appear to access Whats App on App World, click on "Reinstall", starts to download..then get error message "903 Loss of Service HTTP Error 400: Bad Request"
I've tried just connecting to wireless without network provider and receive an error message about the radio not being turned on.
Other times, I can't even access app world and gett error "An error has occurred. Please try again later. (Error ID 40820)
When trying to access webpages, I've sometimes received "Connection Timed Out. (web address) :80)
I'm in the UAE and my wireless provider is dU.....
I guess the only thing that I haven't tried is putting the SIM card into another blackberry....but I'm not sure what issues this will cause... and I'm hesitant to do so.
I'm not a technical person at all.....it's been really frustrating to not be able to communicate with people via whatsapp.....
I guess the only other thing I've come across is trying to install it through Blackberry Desktop Software but I have no idea how to do this....I shy aware from BB Desktop software as I don't understand the processes or what it does.
Any help is greatly appreciated.
Thank you!
Cindy

Hi chilkootcindy,
Regarding the error you are receiving using BlackBerry App World™ storefront, could you please verify that the date and time settings on your BlackBerry® Bold™ smartphone are correct before retrying to download? This KB article provides the steps to check this. ""An error has occurred. Please try again later" is displayed when the user attempts to login to BlackBerry App World " http://bbry.lv/I2w2E3
If these settings are correct, I would suggest verifying with your wireless service provider that your data plan currently supports these applications.
The following KB articles provide additional information on the "HTTP: 400 Bad Request" error you are receiving in your BlackBerry® Bold™ smartphone browser and the Error ID 40820 you are receiving in BlackBerry App World.
""HTTP: 400 Bad Request" is displayed when attempting to browse the internet on the BlackBerry smartphone" http://bbry.lv/QBNNNh
""BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone" http://bbry.lv/H9ZfLO
Hope this is helpful.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • How to do a clean install of Lion download from App store

    How do you do a clean install of Lion downloaded from the App store.  I downloaded and it installed but never was there a time of the installation it gave me an option to do a clean install.  Thanks for any help.

    Install or Reinstall Lion from Scratch
    If possible backup your files to an external drive or second internal drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
    Select Disk Utility from the main menu and click on the Continue button.
    After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Install button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

  • Been using CC2014 since introduced. The day of AdobeMax and "big announcements" CC app stopped working and will not install.

    I am on a Mac Pro, OS X 10.9.5, 16 GB RAM
    I have been a fanatical Adobe devotee since 1989, but now I am beginning to see the value in other software packages.
    All Adobe design programs (AI, PSD, ID) work, except CC app and Adobe Application Manager.
    On the morning Adobe Max occurred, the CC drop down window in the main menu bar was suddenly empty. At first, I could see the black and grey bars at the top, but the only options were Quit and Help. Applications were no longer visible, or Behance. Now I do not even see the icon.
    Interesting note — All the while, I am receiving a pop-up window saying my CS6 Application Manager is corrupt (!?!).
    I have installed CC and AAM dozens of times. I see no evidence that there is a CC app installed. When I double click AdobeApplicationManager.app, I am required to type in my password, but nothing else happens.
    I gave control of my system to an Adobe techie (while he trashed some files and installed CC again), but he told me to log out and back in, but I lost connection with him (after 4 HOURS). Anyway it made no difference.
    In System Preferences ---> Users and Groups ---> Login Items (where you can click a box for a program to NOT start at login), Adobe Creative Cloud is in the list with a YELLOW WARNING SIGN meaning it cannot find that program.
    BTW, when I try to update programs from within the programs, absolutely nothing happens.
    Any ideas???

    Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum.  Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is.  Apple is not here.  It's users, like you. 
    If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

  • Ear Sir: Yesterday on 18.09.2014 evening, I wanted to install IOS 8.0 according to your instructions iPhone 5S.during installation Stopped working and was closd, I can not work with him. Ibought it in the United States Apple Store Fifth 40venue 767 N

    Dear Sir: Yesterday on 18.09.2014 evening, I wanted to install
    IOS 8.0 according to your instructions iPhone 5S.during installation
    Stopped working and was closd, I can not work with him. Ibought it in
    the United States
    Apple Store Fifth 40venue 767 New York NY1053
    iPhone 5s Spase Gray 32 gb verizon.
    Part Number: ME344ll / A.
    Serial number: DN*******NjM.
    Model A1533. I would like to request a new password for opening the
    iPhone.  Passwod..... Thank you very much,
    Im not difficult for you to request a quick answer.Israel.
    <Personal Information Edited By Host>

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple - it looks like somebody has asked the hosts to remove your personal info from your post (it's not a good idea to post any personal info on any public forum).
    What do you 'stopped working and was closed, I can not work with him' ? What exactly are you seeing on the phone's screen ?
    If it's the activation screen and you can't remember your password for your account then see if you can get it reset via http://iforgot.apple.com

  • After installing version 5 upgrade to my Iphone 4 all the apps stopped working.

    After installing version 5 upgrade to my Iphone 4 all the apps stopped working and I cannot reinstall them at the Appstore giving me a message that I have already purchased them. I can see all the apps, click on them, but none of them will open. How can I make them work again, since the Appstore will not allow me to reinstall the apps? The only apps that are working are the ones pre-installed by the upgrade.

    marco216 wrote:
    After installing version 5 upgrade to my Iphone 4 all the apps stopped working and I cannot reinstall them at the Appstore giving me a message that I have already purchased them. I can see all the apps, click on them, but none of them will open. How can I make them work again, since the Appstore will not allow me to reinstall the apps? The only apps that are working are the ones pre-installed by the upgrade.
    Try downloading any free app using the App Store on the phone.

  • I have full membership to CC and have been using it for 4 months. Randomly Photoshop stopped opening jpgs, so I uninstalled and re-installed. Photoshop then stopped working all together. I signed out of the app manager and when I signed back in all my inf

    I have full membership to CC and have been using it for 4 months. Randomly Photoshop stopped opening jpgs, so I uninstalled and re-installed. Photoshop then stopped working all together. I signed out of the app manager and when I signed back in all my info was gone and only "TRIAL VERSIONS" of CC apps were available. I paid for this software. I need to be able to download it again.

    Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum.  Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is.  Apple is not here.  It's users, like you. 
    If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

  • Since installing iOS 8.1.2 on my iPad, the facebook app stopped working.  Is there a way to fix it or go back to the previous iOS?

    Since installing iOS 8.1.2 on my iPad, the facebook app stopped working.  Is there a way to fix it or go back to the previous iOS?

    Sorry, no. If Facebook isn't compatible with the current iOS it's on Facebook to make its app compatible.
    Have you tried to access facebook via safari? I personally abandoned the app years ago due to it being very buggy. I access it via safari with no issues

  • Several apps stopped working -- won't run

    Macbook 2GHz 2GB
    OSX 10.4.10
    Hi all,
    Today I've had several apps stop working -- meaning, when I run them, their icon will bounce a couple times and then disappear, and the program never runs.
    Googling led me to try deleting pref files -- one program had a pref file, I deleted it but no difference. The other apps didn't have any pref files.
    I've repaired disk permissions. I've uninstalled/reinstalled each program.
    I've been using them with no problems until today. The Macbook did try a software update today, but kernel panicked in the middle of installing -- not sure if that could cause it. I've tried Software Update again but it finds nothing.
    Any help will be VERY much appreciated. I've never had this happen before, and can't seem to find much about it.
    Thank you!

    Here's the page from MacFixIt:
    Click here to find out more!
    What's Related
    # Links: series of articles
    # Preferential Treatment
    # "Re-installing Apple applications from a Mac OS X disc/update package using Pacifist."
    # #301658
    # software downloads page
    # "Common workaround -- create a new user account"
    # Archive and Install proces...
    # revert
    # subscribing to MacFixIt Pr...
    # TopicTutorials
    Categories:
    # Misc
    Story Options
    # Mail Story to a Friend
    Click here to find out more!
    Tutorials Tutorials
    Tuesday, March 14 2006 @ 08:00 AM PST
    Tutorial: What to do when a Mac OS X application will not launch
    It’s a frustrating scenario: You click on a regularly used application only to find that it will not launch – either bouncing indefinitely in the Mac OS X Dock or simply providing no feedback whatsoever. There are a number of potential solutions for this problem, ranging from simple and relatively quick to more tedious.
    Update prebinding Many cases of application launch-failure can be resolved easily by simply updating prebinding, via the following steps:
    1. Log in as an administrator
    2. Open the Terminal (located in Applications/Utilities)
    3. Type: sudo update_prebinding -root / -force and press Return.
    4. When prompted for a password, enter your admin password, and press Return again. The process may take a few minutes, and you may see various messages flash by. The process is complete when the Terminal returns to a normal prompt.
    5. Type exit and press Return.
    6. Check for the capability to launch the problematic application.
    Kill process in activity monitor Killing an application-related process via Activity Monitor (click the item then press the 'Quit Process' button) can allow proper application launch. This is especially applicable in situations where a restart cures problems with application launching, as the offending process(es) will, of course, be killed by the restart process.
    Launch Activity Monitor (located in Applications/Utilities), then find the process associated with the problematic application, then quit it and attempt re-launching the applications.
    Delete appropriate .plist files A non-launching application can be the result of a corrupt or otherwise defunct associated .plist file (for more information on exactly what a .plist file is, see this series of articles)
    Most of the preferences files that we will be talking about are stored in a folder named Preferences, and located in the Library folder of your home directory, e.g.:
    * ~/Library/Preferences/com.apple.Safari.plist.
    Go to the ~/Library/Preferences folder, and search for any .plist files that may be associated with the application you are having trouble with. Drag the .plist file(s) [many applications have more than one associated .plist file, so be careful to scour for all of them] to the Desktop, then re-attempt launching the application.
    You can also use an application like Preferential Treatment to check for corrupt .plist files.
    Re-install the application Try re-installing your application from its original media or download source.
    If an Apple application or component is not launching properly, you might need to restore it from the Apple installation discs per the instructions in our tutorial "Re-installing Apple applications from a Mac OS X disc/update package using Pacifist."
    Clearing caches Try using a utility like Tiger Cache Cleaner, OnyX, or Cocktail to perform series of system cache deletion routines. Go from light, to medium to deep (the ordinal levels are defined differently in each application), checking to see if your afflicted application launches properly after each.
    Also, check the following folder for application-specific cache files that can be deleted, or at least temporarily removed:
    /Library/Application Support (look inside the folders here for files that end with .cache, and delete them)
    Make sure permissions are correct A range of permissions issues can effect Mac OS X applications, causing them not to launch.
    In these cases, the first thing to try is a disk permissions repair routine using Apple's Disk Utility (located in Applications/Utilities).
    Failing that, startup from your Mac OS X installation disc (insert it, then restart while holding down the "C" key). After the startup process is complete, go to the "Utilities" menu and select Disk Utility. Click on the First Aid tab, then click on the Repair Disk button.
    In some odd cases (usually after a backup or when transferring backed up data back to a startup device), permissions on the "MacOS" directory (the directory that normally stores the executable binary in a Mac OS X application) can become incorrect.
    In order to fix this problem, use the following steps:
    1. Click on the afflicted application to select it in the Finder
    2. Either click the application while holding the control key, or use the "Action" menu (the icon looks like a gear) to access the option "Show Package Contents"
    3. Open the "Contents" folder therein, and then find the "MacOS" folder
    4. Modify the permissions on this folder to give it "execute" permissions for all users. Do this by opening the Terminal (located in Applications/Utilities) and typing the following command (don't press return afterward):
    5. sudo chmod 755
    6. After typing this, drag the "MacOS" folder to the Terminal window -- its path should appear. Press return, and you will be prompted for your administrator password, which you should enter.
    The "MacOS" directory should now have read, write and execute priveleges for the owner, and read and execute privileges for the group and others.
    Check CoreAudio As noted in Knowledge Base article #301658, some Apple applications might not open fully or at all if the Digidesign Core Audio driver has been installed as part of a Pro Tools version 6.9 installation.
    Apple says to follow these steps if you are affected by this issue:
    * Updating your Digidesign Core Audio driver may resolve the issue. You can find the latest versions for Mac OS X 10.3 (Panther) and Mac OS X 10.4 (Tiger) at http://digidesign.com/download/coreaudio. If that doesn't help, continue to step 2.
    * Open Audio MIDI Setup (/Applications/Utilities).
    * Click the Audio Devices tab.
    * From the Default Output pop-up menu, choose Built-in Audio.
    Check for errant plug-ins Some application launch failures can be caused by problematic plug-ins or other add-ons. Safari and other Web browsers are notorious for suffering from this issue, as are some other extensible applications like iMovie.
    Check the following locations for any recently added files, or any files implicated in error messages generated when you attempt to launch the problematic application:
    * /Library/Internet Plug-ins
    * ~/Library/InputManagers
    Re-apply the Mac OS X combo updater Try re-applying the latest Mac OS X combo updater from Apple's software downloads page. Doing so can resolve issues with system components or delete specific files that can resolve application launching issues.
    Create a new user account Try creating a new user account, and check if the application launches under it. If so, a user-specific corruption issue is likely at play -- see the above sections regarding .plist files and caches. See our tutorial "Common workaround -- create a new user account" for more information.
    Archive and Install As a last resort, try performing an Archive and Install process, which will retain some user settings but otherwise leave you with a fresh Mac OS X installation.
    Also, check with the application's developer for compatibility notes regarding the version of Mac OS X you are running, and revert to an earlier iteration if necessary.
    Miriam

  • Search widget/app stopped working

    Nokia 700 / belle 111.030.0609
    Search widget/app stopped working.
    It just crushes now.
    Worked fine before software upgrade.
    reinstalling software doesn't help.
    Solved!
    Go to Solution.

    Hey Alexander_S
    How are you doing today?
    Remove the application,  connect the device to Nokia suite, go to 'my stuff' where you'll find all your previously installed applications.
    Select the one you want and install.
    Please let us know if you require further assistance.
    Regards.
    Carl
    If this post answers your question, you can help others by clicking the green accepted solution' button.
    Please ask your questions to the main board and not to my mailbox. Thank you.

  • All third party apps stopped working (crash at launch)

    Ok, so there's a BUNCH of people having the exact same problem as I do (search this forum or Google with the title of this post). And I'm posting this in iPad but it does happen on iPhone too. Summary :
    Often after an iOS update (but not always) third party apps stop working. When started, they flash open and then just quit.
    Apple built-in apps keep working fine.
    NOTHING solves the problem : hard reboot (home+power until reboot), deinstall+reinstall one/all apps, restore the iPhone/iPad, buy a new (free) app from the store to "reset" software authorization, de/reauthorize computer, reset password from app store account, deinstall app and then reinstall using the iPad directly (not via iTunes), etc.
    I have one iPhone 4 and one iPad with this issue.
    Oddly enough, on the iPad, only apps that have recently been UPDATED crash. Apps that were present and left alone on the device keep working. On the iPhone, there was an iOS update so everthing was reinstalled and therefore doesn't work anymore.
    Strangest thing : reset the device to make sure nithing is open in the background, launch an app, app crashes and returns to springboard, double click "home" and... tadaam, the crashed app is in the list of open apps. On the iPad, 4-finger slide does even go to that app's screen (which is pitch black).
    As I said, 30 minutes of googling revealed at least 50 identical cases. All seem related to iOS 5.1. My iPhone rune iOS 5.1.1 (that was the upgrade) and my iPad runs iOS 5.1 and I'm NOT doing the update until I can solve this crazy thing.
    Please, all, HELP !
    Thanks in advance.

    Please, Alan, I know my message might be a bit long, but do read it! I DID try that and absolutely everything else that was mentionned in the other posts about this subject. Nothing works. And it doesn't work for the others either, not just me.
    The only thing I can think of right now is to put the iDevice in DFU then make a clean install and configure it as a new iThingy. This looses all stored data and config so it's a pain in the a... and I won't try it unless I'm pretty sure nothing else can be done. And I'm not entirely sre it'll work, either…

  • HT201272 My pay method has stopped working, so that now I can't purchase anything from my iPad anymore,even when there's money in my account. How do I resume using my pay method to purchase.

    My pay method has stopped working so that I can no longer purchase and/or download any apps or products onto my iPad. It is saying "there was a problem with a previous purchase. Use another pay method. What does this mean, and what do I do?
    Further, in my attempts to correct the situation, I reset my iPad, resulting in my losing all the apps that I downloaded, and all the products I had bought and downloaded. How do I recover all of them (magazines,  books, apps, etc).
    Please, help.
    Victor Kalala

    Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
    If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
    Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
    I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

  • Apps stop working

    I've had some problems with apps randomly stopping working.  My kindle app is one that often does.  I'll reboot the tablet and try again.  I get the message that the app has stopped working.  I've looked for updates to the app and I've even removed updates and the app and reloaded it.  What am I doing wrong?

    It will depend on when the app reports that it has stopped working.....  Many apps will attempt to "call home" to sync or check for updates as soon as the tablet is booted up.  If the WiFi has not fully connected and/or too many of these apps are calling home at the same time, they will report that they have stopped working.  One can usually launch the app once everything calms down.
    If the app continues to "stop working" on can try to clear the apps cache (via Settings -> Apps).  If it still acts up try clearing it's data in Settings.
    One can also attempt to go into Recover and wipe the cache partition.

  • Why do my apps stop working

    Hi, can anyone help, I have only just got the iphone 4s and after 2 weeks of no trouble my apps stopped working today, i have tried the restart etc and am now running a restore, i am not overly technical so am doing what friends have suggested, but does anyone know why this is happening? if i touch an app it looks like its going to load but then straight away goes back to the home screen. any help would be appreciated.

    i tried that too and deleted all the recent ones, i then downloaded a new one which oddly fixed the problem for a while but now the problem has returned, deleted the app i downloaded but nothing works again now.

  • TS1702 downloaded apps stop working

    Every 2-3 weeks all downloaded apps stop working. 
    I have to deleted one of the downloaded apps, reinstall that app, then everything works for another 2-3 weeks.
    What is happening and how can it be fixed for good?

    Guys a hard reset fixes this. This usually occurs when the last third party app you used didnt close right. You must reset the device to fix this. If this doesnt work then the apps may of been corrupted and you will want to download them again for free. Yes this is a pain in the *** but what can you do about it? Not our faults Apple rushed this firmware out.

  • Social network apps stopped working after hard res...

    Hi,
          I hard reset the N8 with the code *#7370# but after that the Social network apps stopped working. Facebook could not be connected even when I'm entering the correct user id and password.
    Please help.

    i use the same account for ovi store And as well as for ovi music . . And they are working . . I understand about the the alternative no offences but is the default application gonna be dead from now on for me ? Nokia should test something before they put it for people to use . . Dont know till when i have to wait for it to get sorted out . . is there anyone from Nokia team Who can tell me what is to be done with this problem . .

  • Apps stopped working today

    my apps stopped working today. When I click one it shows the loading screen then goes back to the home screen it was on. I also have been able to get the home screen to be stuck between pages often today.
    The only thing I did today was install bubble wrap and play it once then when I went to play pandora for the way to work it started happening.
    Turning off and on didn't fix it. Any ideas?

    Sometimes other apps does not release memory properly. So when you try running another app, iPhone terminates it. For some, turning off the iPhone (pressing the Sleep/Wake button) frees the memory, for some you need to reset the phone (pressing the Sleep/Wake and the Home button for 18 sec). What I do, when I use a lot of apps and after I'm done, I just turn off/on the phone. I also recommend reading the reviews before downloading an app - if there are comments like "it crashes my iPhone" or "It hangs", then I don't download it or wait until the developer fixes the issue.

Maybe you are looking for

  • Problem while configuring email system in service desk message

    Hi all, I have configured my soution manager service desk for sending emails to the key user when the message status changes from New to In process.Now i want that a mail should go to the message processor when the message is assigned to him.For that

  • File adapter input file format

    Here the communication scenario is as follows: read a file and send a message via XI to an inbound interface. A file adapter service has been defined. Message protocol 'file content conversion' has been chosen for the file adapter service. Next the f

  • My serial number is valid

    I purchase photoshop yesterday. I tried download 2 times(yesterday and today). But it is keep saying my serial number is valid. Please call me.

  • Looking for artwork

    I'm looking to make some 4x4 cards to hand out at my bands show next week. I need to find some images to put in the background then I'll put the set list in the card to hand out at the show.   So a 4x4 image, with some cool font outlining the set lis

  • JSF 2.0 redirect

    Hello Iam using JSF 2.0 (facelet),, and i want to use the JSTL tag <c:redirect>,,, but it isn't exist in facelet ,,, why???? any alternative????