When a pop up appers on firefox advertising free Ipods and you check on it and you pick everything they ask for and you receive a confermation # how do you get

A pop up came on firefox about winning a free Ipod you had to buy 2 gold 2 silver 4 platium which I did. I was sent a reward confirmed # nGwHN8a3NWSmCRYj2bpN but I never received the Ipod. Why do you let this kind of thing pop up on your site, if they are not really going to give you the thing they say they will for free, even though you have to buy things. Is this just a scam to get extra money?, from people that use Mozilla?. across the bottom of my print out reads the following http://spath2.path-tracker.com/init?src_key=c4u234p2z223q254y224u2v2f476446494r2 I hope this helps you to find out who it is and make them honor their offer and send me the Ipod Thank you Paulette Gurny

hello, this sounds like a problem possibly caused by malware on your pc. please go to ''firefox > addons > extensions'' & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Remove a toolbar that has taken over your Firefox search or home page]]
[[Troubleshoot Firefox issues caused by malware]]

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