When a printer is replaced with a refurbished unit, must the original printer be returned?
I received a refurbished LJ Pro M1217nfw Printer to replace the same original printer whose LCD screen became defective within the warranty period. The documentation which came with the refurb unit, entitled, "Hewlett-Packard Upgrade Program," provides instructions for returning the original product to HP via UPS, but also says, "You may choose to retain your original product" and that there is no additional charge for either returning or keeping the product. The refurb unit was not an "upgrade" but a replacement at HP's expense. I'm confused. What's the policy?
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