When clicking to enlarge an item the browser comes up and it's blank and it does it when I try to get to your chat too.

This is the issue. I am on a website looking at item to buy and want to get a larger picture of it. The browser comes up but it's coming up blank. I can't get on the chat to ask you because the browser pops up blank. Please help!!!

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
There are other things that need attention.
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
# Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers
Update the [[Java]] plugin to the latest version.
*http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)

Similar Messages

  • I can not attach any files to email or Facebook. When I go to "browse" the window comes up and disappears immediately. I updated browser and Adobe Flash. Restarted computer and zapped pram. any ideas? Please help!

    I can not attach any files to email or Facebook. When I go to "browse" the window comes up and disappears immediately. I updated browser and Adobe Flash. Restarted computer and zapped pram. any ideas? Please help!

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by Find My Mac.
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem(s)?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
    Test while in safe mode. Same problem(s)?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • When i open facebook and only text shows and all is to the left and when i open hotmail nothing shows on my screen and other webpages have problems also when click at a link all the text comes up also to the left in my screen whats wrong ???

    When i open facebook and only text shows and all is to the left and when i open hotmail nothing shows on my screen and other webpages have problems also when click at a link all the text comes up also to the left in my screen whats wrong ???

    Clear the cache and the cookies from sites that cause problems.
    * "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    * "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
    See also:
    * http://kb.mozillazine.org/Websites_look_wrong
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    * Don't make any changes on the Safe mode start window.
    * https://support.mozilla.com/kb/Safe+Mode
    * [[Troubleshooting extensions and themes]]
    In Firefox 4 you can use one of these to start in <u>[[Safe mode]]</u>:
    * Help > Restart with Add-ons Disabled
    * Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)

  • When I click options in addons/extensions the addon window freezes and I have to use the task manager to end the process. Any solutions?

    When I click options in addons/extensions the addon window freezes and I have to use the task manager to end the process. Any solutions?

    There may be a problem with one of the files that stores details of installed extensions. Try deleting these files as shown in the "Corrupt extension files" section of this link - https://support.mozilla.com/kb/Unable+to+install+add-ons
    Though that article is not specifically about your problem, the method shown in the corrupt extension files section may help. When you restart Firefox after deleting those files, the list of installed extensions is rebuilt and this will hopefully fix your problem.

  • My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is a

    <blockquote>Locked by Moderator as a duplicate/re-post.
    Please continue the discussion in this thread: [/forum/1/688252]
    Thanks - c</blockquote>
    == Issue
    ==
    I have another kind of problem with Firefox
    == Description
    ==
    My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is always closed. I need one on one help. Please reply with resolution.
    == This happened
    ==
    Every time Firefox opened
    == two or three months ago
    ==
    == Firefox version
    ==
    3.6.3
    == Operating system
    ==
    Windows XP
    == User Agent
    ==
    Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 (BT-canvas) Firefox/3.6.3 GTB7.0 (.NET CLR 3.5.30729)
    == Plugins installed
    ==
    *-npdnu
    *npdnupdater2
    *Coupons, Inc. Coupon Printer DLL
    *Coupons, Inc. Coupon Printer Plugin
    *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    *6.0.12.448
    *RealPlayer(tm) LiveConnect-Enabled Plug-In
    *RealJukebox Netscape Plugin
    *Default Plug-in
    *Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
    *BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
    *Shockwave Flash 10.0 r45
    *Yahoo Application State Plugin version 1.0.0.7
    *3.0.50106.0
    *My Web Search Plugin Stub for 32-bit Windows
    *Google Updater pluginhttp://pack.google.com/
    *Google Update
    *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
    *Npdsplay dll

    * If the menu bar is hidden then press and hold the Alt key down, that should make the Menu bar appear (Firefox 3.6 on Windows) (see [[Menu bar is missing]]).
    * Make sure that you have the ''Navigation Toolbar'' and other toolbars visible: View > Toolbars .
    * If items are missing then see if you can find them in the View > Toolbars > Customize window.
    * If you see the item in the Customize window then drag it back from the Customize window to the Navigation toolbar.
    * If you do not see that item then click the Restore Default Set button in the View > Toolbars > Customize window.
    See also [[Back and forward or other toolbar buttons are missing]] and [[Navigation Toolbar items]]
    See http://kb.mozillazine.org/Toolbar_customization

  • YouTube says there is an "Authorization Error" when I try to get on the site with Firefox. Can I fix this?

    When I try to get onto YouTube, the site is completely white with the words "Authorization Error" in the top left corner. For a while, all I had to do was reload YouTube and it was fine. Now it just won't work at all. I have Internet Explorer on my computer as well and YouTube works fine on there. When this error occurs, the icon in the address bar changes back to YouTube's old icon.
    I have tried:
    -Updating Firefox
    -Restarting the computer
    -Closing and re-opening Firefox
    -Typing https instead of http before the address
    -Googling and clicking Google's link to the site (yes, a feeble attempt, I know)
    Does anyone know what I can do to get YouTube back on my favorite browser? I'd like to stop having to run to Internet Explorer to use this site.
    Thanks!

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    *Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Tools > Options > Privacy > Cookies: "Show Cookies"

  • HT5625 My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

    My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

    Not from your end. Click here and ask the iTunes Store staff for assistance.
    (126716)

  • When trying to PDF a webpage into a PDF, it does not work, I go through all the steps as normal, and It does nothing. I can repeat my action, where instead of "printing" to adobe, it saves the file, which it doesn't save it at all. I can't even find the o

    When trying to PDF a webpage into a PDF, it does not work, I go through all the steps as normal, and It does nothing. I can repeat my action, where instead of "printing" to adobe, it saves the file, which it doesn't save it at all. I can't even find the original in my work folder. I need to know how to stop this from happeing and get it back to the way it has been working he last 6 months since i purchased this program.

    Hi pissedadobeuser,
    Does this issue occur with any particular web page?
    Are you able to print the webpage to 'Adobe PDF' to convert it to pdf.
    Which Browser version, OS version and Acrobat version are you using?
    Regards,
    Rave

  • Will the ipod 4th generation drop in price when the 5 comes out and if it does how much by

    will the ipod 4th generation drop in price when the 5 comes out and if it does how much by

    http://store.apple.com/us/browse/home/shop_ipod/family/ipod_touch/select_4thgene ration

  • TS1702 I'm trying to get youmail. It says that it's installed but there is no app for it. When I try to get an app from the app store, it says it cannot connect to itunes.

    I'm trying to get youmail. It says that it's installed but there is no app for it. When I try to get an app it tells me that it cannot connect to itunes.

    Yes, according to my information that was the model number for what you have. If you aren't sure then open Systemp Profiler and look for the model identifier in the display on the right. Following are the identifiers:
    5,2
    6,1 (this is the Late 2009; it is model number A1342)
    This should provide all you need to pick the correct item.

  • How to make the browser's menu and web address bar disapper?

    Hi,
    I want to run my application in full window. That is to say, I do not want the browser having menu and URL field.
    Is there any way to do that?
    Stephen

    open method (window object)
    Opens a new web browser window.
    Syntax
    [windowVar = ][window].open("URL", "windowName", ["windowFeatures"])
    windowVar is the name of a new window. Use this variable when referring to a window's properties, methods, and containership.
    URL specifies the URL to open in the new window. See the location object for a description of the URL components.
    windowName is the window name to use in the TARGET attribute of a <FORM> or <A> tag. windowName can contain only alphanumeric or underscore (_) characters.
    windowFeatures is a comma-separated list of any of the following options and values:
    toolbar[=yes|no]|[=1|0]
    location[=yes|no]|[=1|0]
    directories[=yes|no]|[=1|0]
    status[=yes|no]|[=1|0]
    menubar[=yes|no]|[=1|0]
    scrollbars[=yes|no]|[=1|0]
    resizable[=yes|no]|[=1|0]
    width=pixels
    height=pixels
    You may use any subset of these options. Separate options with a comma. Do not put spaces between the options.
    pixels is a positive integer specifying the dimension in pixels.

  • HT4759 I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
    Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID).  If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

  • When I try to get to certain websites Safari takes me to a wholly unrelated site.  I also get a lot of security checks on common sites that seem to show the certificate for facebook when I'm nowhere near facebook.  I'm wondering if I have a virus?

    This generally happens when I try to get to my home site on Twitter, and it takes me to Virtue SRM.

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • I recently had to restore my Iphone 4s and ever since I cannot double click the home button whilst the phone is locked and change my music. The controls come up and I can adjust the volume but I cannot change the songs. Help needed please!!

    I recently had to restore my Iphone 4s and ever since I cannot double click the home button whilst the phone is locked and change my music. The controls come up and I can adjust the volume but I cannot change the songs. Help needed please!!

    Have you guys been able to activate your iphone yet? I bought an iphone 4s from eBay and it worked fine, but the previous user had left some data on it, so last night I used the "erased all content and settings" to restore it to factory setting so I can start fresh and restore my backup. But now I'm stuck at the activation screen (I get the same "the activation server is temporarily unavailable")  and can't get it to activate, even if I use my old deactivated AT&T sim card (I'm on straighttalk now).
    I might try activating it with an active AT&T sim card from my fiancee's phone when she gets home, so I'll let you know how that works outs.
    If it's true that the server is down; anyone know when it will be back up again? Thanks in advance.
    iPhone 4s iOS 5.1.1 (9B206)
    Carrier AT&T 12.0
    Modem Firmware 2.0.12

  • I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect.  How can I corr

    I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect.  How can I correct this? I have been emailing support but so far they have been no help

    Open the App Store app, go to the Featured pane, swipe to the bottom, tap the Apple ID and sign out. Tap again and sign in with the Apple ID of your choosing.

Maybe you are looking for