When I attempt to use software Update, and am then prompted for my Apple ID and password, my apple ID is not complete and it is 'grayed out' so I cannot change it.

When I attempt to use Software Update, then go to 'Update All', I am then prompted to enter the password for my Apple ID, however my Apple ID does not come up as complete, and it is 'grayed out' and I cannot change it, therefore it is impossible for me to update my software. How can I change the Apple ID to the correct ID?

You need to delete the application and then download it from the desired Apple ID.
(96010)

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HT201263 my iphone 4 has this same issue, did these steps but when it was doing the software update, half way through my phone still wouldn't move pass the apple logo. help!

my iphone 4 has this same issue, did these steps but when it was doing the software update, half way through my phone still wouldn't move pass the apple logo. help!

Please see the two articles below:
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125

Installing ITunes and Quicktime on computer for IPhone. I get error message that Quicktime did not download and ITunes needs it to work. I downloaded Quicktime by itself and it works fine. Whats up?

I just bought Windows 7 Pro. Tried to download ITunes for my I phone 4. It starts and then stops and gives error that Quicktime didn't load..no reason given.

It starts and then stops and gives error that Quicktime didn't load..no reason given.
What's the precise text of that message please, tex? (There's a couple of different ones I can think of that you might be getting.)

HT4561 Has anyone had trouble updating from 10.6 install discs to the combo 10.6.8 v1.1 using software update?

I've been having all manner of issues with my system, seemingly out of the blue. I just had a third party install a new HDD for me, and I used my snow leopard install disc (the one I bought many years ago, right after it launched), and when I tried to run the software update and install four updates all together, I got a notice that the file didn't download properly and may be corrupted. I'm wondering if this could have caused my system crash after the last clean install.
I'm downloading manually instead of using whatever is in software update just to be safe this time, but I was wondering if anyone had a similar experience?

It's interesting that you were connected via ethernet yet still had a similar issue. I wonder if perhaps our hardware issues that prompted the clean install may have been similar?
When I attempted to run software update again, it seemed to think that it had completed the download for the 10.6.8.v1.1 update, even though it listed it at over 1Gig, and had "completed" after mere seconds. I know my wifi setup isn't THAT good, and even if it were, I've never seen a wireless connection allow for download speeds of that magnitude.
I wonder if there is something missing from the original install discs that causes trouble with network connectivity? This is conjecture, I really don't have a solid working knowledge of the Mac OS X network tools. When i downloaded the intaller package from the website it seemed to resolve all my issues.
My clean install was done on a brand new HDD with a new partition, my unit seems to be functioning normally (for) now. Fingers crossed...I'm a teacher and my system crashed the day before labour day, taking with it a LOT of things I had prepared, and not backed up due to my foolish weekly backup schedule on Time Machine.
Thanks all for the suggestions and the help, interesting things to discuss!

Cannot use Software Updates

Hello all. I am a newbie at the Mac as of yesterday.
I am trying to update my 10.5.7 to 10.5.8 - I figure I should be able to do that via the Software updater. When i click Apple - Software Update, the updater window appears with an error message saying "software update can't connect to the update server. Make sure you're connected to the internet, then try again. Software update can't check for updates because of a network problem."
I have combed the forums on the net for the past 3 hours trying to find a solution to this problem. I see many people with the same problem as me and I have tried every solution that has been posted in response but none of them work. I am hoping that seeing they are older solutions, somebody may now have something else for me to try.
Here's what I know:
I am using a macbook 5.1. I can connect to the internet fine using both my wireless connection and my ethernet connection. Browsing is fine as is iTunes updates etc. There are no proxy settings in my networking - Advanced area. I created a new location just in case and that doesn't work either. I am trying to connect as the administrator. I created a new user account as an administrator and that didn't work either (but everything else was fine and I could browse the net ok). I am using Airport. When I run the network diagnostics, it tells me my internet connection is fine. I am now downloading the update as a stand alone install.
I would like to use the updater if only to see what needs to be updated before manually downloading it if I have to.
Can anybody please pinpoint what my issue might be?
Thanks in advance

Hi,
When you have problems using Software Update from your Apple menu, then use a standalone installer, in this case install the v10.5.8 combo update available here. Do this from your admin account.
*The combo update includes fixes that were not part of the original 10.5.8 update*
Then repair permissions.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.
If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US 
If you still have problems installing an update, launch Disk Utility from your Applications/Utilities folder (admin account). Select MacintoshHD in the panel on the left then select the FirstAid tab. Click: Verify Disk. If Disk Utility reports problems, follow the instructions here for Using Disk Utility to verify or repair disks
Carolyn

Not able to use software-update but still connected to the internet

Hi there , I am currently on 10.5.6 but did this upgrade manually. When I tried to use Software-Update it gave me : Cannot contact the update server. I am connected through Airport Extreme with my Macbook. My IMac is also on this Airport Express and is working fine (Included SoftwareUpdate).
However I can work on the internet and use Email with my Macbook.
Itunes is also not able to conect and my widgets are also not working.
Like I said: On my Imac everything works fine.
Can anyone help?? please

There are several things to try.
First check what is installed. Go to Safari's Help menu and select Installed Plug-Ins. If you see this
application/x-java-applet;version=1.3.1
then it is installed and the banking website is not interpreting it correctly.
Next, go to Safari Preferences, click Advanced, and select "show develop menu in menu bar". Go to the website and then, from Safari's newly enabled Develop menu, select User Agent > some other version of Safari. You can actually select whatever you want - perhaps the banking website is checking your browswer for compatibility.
If this doesn't work, download and install another browser such as Firefox or Chrome. Try the banking website with one of them. If it works then either continue to use it, or tell the bank to fix its problem with Safari.

Cant use Software update! What to do!!?

I cant use my software update program anymore. Do anyone know what to do?

NickBM wrote:
I cant use my software update program anymore. Do anyone know what to do?
Why not?
What happens when you try to use software update?
Any error messages?

Whats the difference between a combo update and using software update?

I keep my Macbook up to date by checking regularly via software update, so far with no mishaps, but I have seen people on these forums mentioning that a it is better to download the combo updates direct from Apples website. Is this true, if so why, and what is the difference? I am thinking of installing Leopard which would then probably need updating to the current version, so what is the correct way of doing this?

There are no guarantees, but following this procedure when installing updates and upgrades on your Mac, or even re-installing them, will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
The 10.4.11 Combo Updater for PPC Macs is here: http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comboupdat eppc.html
And for Intel Macs: http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comboupdat eintel.html
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
More information on using Software Updater here:
http://support.apple.com/kb/HT1338
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.10 to 10.4.11. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari. Remember: Tiger up to 10.4.10 used Safari 2.0.4 or, if you downloaded it, Safari 3.0.3 beta. Safari 10.4.11 used Safari 3.0.4 which was not a beta. If Safari 3.1.2 on 10.4.11 is not the fastest browser you have ever used, then something is wrong!
Moreover, trying to revert to Safari 3.0.4 (or worse still, version 2) when running 10.4.11 or 10.5 can have repercussions, as Safari 3.1.1 uses a completely different webkit on which other applications like iChat, Mail and Dashboard Widgets etc also rely, and may entail you having to reinstall an earlier operating system.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party ad-on. Two such add-on that have been frequently mentioned here for causing such problems are Piclens and Pithhelmet. If you have them, trash them.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

While updating the software from 6.1.3 to 6.1.4 on iPhone 5, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in.

While updating the iPhone 5 software from 6.1.3 to 6.1.4, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in. Using Windows 7 and phone not recognised by computer, let alone by iTunes.
Any suggestions? Happy to take it off to the the Apple genius people but would prefer to get it running myself.
Regards.

Try this
iOS: Device not recognized in iTunes for Windows

I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?

I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?

Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too

Error 102 when attempting to run software update

I am getting an Error 102 'error occurred while downloading the updates' message when attempting to run software update.
I've already cleared the cache, rebooted the machine, etc. with no luck.
I'm apparently stuck on V10.8 and cannot update software beyond that point.
Any other ideas?
Thanks!

Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
Referenced from: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Reason: image not found
This indicates a mucked up installation, since the SU can't find the PackageKit file. Reinstall Snow Leopard from your install disc.

When trying to use software update, get error NSURLErrorDomain error -1100

I don't know if this is a result of anything I did. It started happening after I installed the latest version of Garageband. When I went into that app, and selected one of the instruments, it directed me to use software update to get all the data for the instruments. That's when I first got the message box. Later, I uninstalled Garageband, and still the update problem continues. Obviously, when this problem first occurs, it will have been after installing *some* app, so I have no way of knowing whether Garageband is involved. I don't think I can update any of my applications until this problem is fixed.
The full text of the message box:
An error has occurred
The operation couldn't be completed.
(NSURLErrorDomain error -1100.)

Try this:
Fix for Software Update
See Troubleshooting Automatic Software Update in Mac OS X.
Delete the following files:
/Library/Preferences/com.apple.SoftwareUpdate.plist
/Home/Library/Preferences/ByHost/com.apple.SoftwareUpdate.xxx.plist where "xxx" is a number.
/Home/Library/Caches/com.apple.SoftwareUpdate/ (delete entire folder)

I wan't update using itunes, i want to make update using my phone, but when check for an update using software update in setting message appear " can't check for update....."?

i wan't update using itunes, i want to make update using my phone, but when check for an update using software update in setting message appear " can't check for update....."?

Reboot the device and see if the error happens again. Updating through iTunes is usually optimal, but the file size differs via Software Update on the device and iTunes (50MB vs ~800MB)

When attempting to install "Software Update" from Apple, the process talls at "Configuring Installation". Even allowing it to run for 24 hours does not result in any progress.

When attempting to install "Software Update" from Apple, the process stalls at "Configuring Installation". Even allowing it to run for 24 hours does not result in any progress.

Thanks for the straightforward tip. I had restarted once already, but the second time was a charm. The install button now works. Don't know if it mattered, but I also repaired disk permissions and then restarted in safe mode this time.
The printer driver is apparently a different issue in itself. It turns out that the my printer, the HP Deskjet F380, has some fluke that makes it incompatible in 10.6. A new driver is coming out from HP according to Rickmeister in this thread: http://discussions.apple.com/thread.jspa?messageID=10076690&#10076690
In case anyone else has the same problem with the F380: Like the user in the aforementioned thread, I downloaded and installed the old HP drivers for 10.5, and now at least I can print in the meantime.

I am trying to update FCPX to latest version and I get message: FCP already installed on this computer use software update

I have FCPX on my desktop and laptop. Both OSX ver 10.6. My desktop is a Mac Pro, Laptop is a Mac Book Pro early 2009. I was able to update my installation on the laptop but when I tried to update the Mac Pro I got a message stating that the program is installed and I should use software update. Both computers still have FC Studio installed. Any idea why I am getting this message on my Mac Pro?

Make sure it's
OS X v10.6.8 or OS X v10.7.5 or OS X v10.8.3 or later.
and if it is you can delete the Final Cut Pro X application from your Applications folder. Then go to Purchases in the Mac App Store and download- it will be the latest version.

When I attempt to use software Update, and am then prompted for my Apple ID and password, my apple ID is not complete and it is 'grayed out' so I cannot change it.

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