When I click on a video on FB that takes me to YouTube, I can't hear anything on my phone.  I am up to date on software.  Any suggestions?

WWhen accessing a music video on FB that takes me to YouTube, I can't hear anything.  I am up to date on software.  How do I fix this?

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Similar Messages

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    Whenever I visit YouTube I sometimes have problems opening new tabs or clicking on videos. Sometimes when I click on a video all that shows is code and nothing else. Other times I click on a video and I get a window that looks like I'm trying to download the link. The window often says "You have chosen to watch... which is a: application/octet-stream from http://www.youtube.com What should Firefox do with this file?" It gives me the option to save file or open with. But, if I try to save the file or open it with a program it doesn't work. How can I make these glitches go away? This only happens on YouTube.
    == URL of affected sites ==
    http://www.youtube.com/

    Whenever I visit YouTube I sometimes have problems opening new tabs or clicking on videos. Sometimes when I click on a video all that shows is code and nothing else. Other times I click on a video and I get a window that looks like I'm trying to download the link. The window often says "You have chosen to watch... which is a: application/octet-stream from http://www.youtube.com What should Firefox do with this file?" It gives me the option to save file or open with. But, if I try to save the file or open it with a program it doesn't work. How can I make these glitches go away? This only happens on YouTube.
    == URL of affected sites ==
    http://www.youtube.com/

  • On my iPod touch (5th generation) it won't let me watch any video's off any Internet sources eg Facebook twitter and YouTube. When I click on the video it just comes up saying 'this operation could not be continued'?

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    Bigal.seamills
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    I purchased a movie, I have downloaded it to my IPad, when I click on my videos app, it's blank and nothing comes on, what can I do to watch my recently purchased video?

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  • Youtube loads but then when i click on a video it doesent play. it worked fine the other day and in the past and suddently it doesnt work. please help!!!!!!

    youtube loads but then when i click on a video it doesent play. it worked fine the other day and in the past and suddently it doesnt work. please help!!!!!!

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
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    "Remove Cookies" from sites causing problems:
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    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode

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    What should I do if the iphoto keeps on saying that "Plz wait for import to complete" when i click the close button but it is not importing photos? How can I close the iPhoto? I try to switch my mac off but it doesn't work. Thanks.

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  • HT1904 I cannot access iTunes on my iPad. When I click the iTunes button, it shows terms and conditions and when I click the terms and conditions link, it takes me to the Internet and that is it. Kindly help.

    I cannot access iTunes on my iPad. When I click the iTunes button, it shows terms and conditions and when I click the terms and conditions link, it takes me to the Internet and that is it. Kindly help.

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  • After doing a Google search - when I click on a link it does not take me to the corect website. Instead it always take me to some icity webpage. How do I fix this so that Firefox takes me to the correct website that the Google search found?

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