When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as

When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as it needs to be installed!?!? It wasn't like this the last time I looked.

Hi,
Please refer to the help document:
Apps panel doesn't show installed Creative Cloud apps
Regards,
Sheena

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I got this message when I click on Apps at Creative Cloud (desktop version) : "Download Error. Press retry to try again or contact customer support."

I've tryed lots of things.
I've already reinstall my creative cloud, I've already clean my cache files, I've already restart my computer, I've already sign out and sign in again...
nothing works.
Please, someone know what else can I do?
thanks a lot.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install a

When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install apps?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HI. I HAVE ALREADY MEMEBRSHIP for one app in creative cloud. I want to upgrade it to be complete membership . first I could not cancel my old one . second i pay for the second one, third i could not download the indesign cc ( which i need right now becaus

HI. I HAVE ALREADY MEMEBRSHIP for one app in creative cloud. I want to upgrade it to be complete membership . first I could not cancel my old one . second i pay for the second one, third i could not download the indesign cc ( which i need right now because they ask for serial number) . I have already cs6 products. is that technical problem in adobe or what ?

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

My FireFox for Win 8.1 has been updating for 2.5 HOURS. Why is it taking so long.?

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Alan

# Download the full installer from
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# [[Uninstall Firefox from your computer|Uninstall Firefox]] from the Windows Control Panel. <u>DO NOT</u> check the option to remove your personal data and customizations.
# Run the installer you downloaded earlier.

Hi I am wondering if anyone can help me. I have two albums in my photos app other than the camera roll that i cant seem to get rid of. They contain duplicates of the photos i already have in my camera roll and its using alot of space.how do i delete them?

Hi I am wondering if anyone can help me. I have two albums in my photos app other than the camera roll that i cant seem to get rid of. They contain duplicates of the photos i already have in my camera roll. One is called Photo Library, and the other is called iphone. It's using alot of space and I don't know how to delete them. Please HELP!!

those are photos that have been synced to your phone from your computer. plug in your phone to your computer, open itunes, select 'photos' tab from the top, and uncheck 'sync photos'
this will erase the photos from your phone that are not in the camera roll

When I click to download trial, Creative cloud opens up but doesn't start the download. Help?

i want to download the app, but when i click to download the trial creative cloud opens but won't show me the app. for download. the same goes for Ae.
thanks for any help

Also...
Help for Download & Install & Setup & Activation http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

HT1911 I am trying to reset a new password, and have requested an email twice but this has not come through?

I am trying to reset a new password. I have forgotton the secuity questions, and I have asked for an email twice, but this has still not come in.
HOw long does it take?

*Click the (empty) input field on the web page to open the drop down list
*Highlight an entry in the drop down list
*Press the Delete key (on Mac: Shift+Delete) to remove it.
See:
*http://kb.mozillazine.org/Deleting_autocomplete_entries
You can also remove a saved password here:
* Firefox > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"
See also Password Manager:
*http://kb.mozillazine.org/Password_Manager

HT200109 Help! Cant buy movies on itunes through apple tv as it keeps telling me my credit card has expired.It has been updated through my pc.

Help! Cant buy movies on itunes through apple tv.Keeps telling me my credit card has expired despite having updated info on my pc.?

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HT203167 I have music on my ipod but this has been lost in my iTunes library - how do I recover it?

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Hi roamingnome - thanks for your reply. The content is still all on the iPod and I can find it in an old iTunes library but it won't sync to this account. All purchased on the same account but only 17 of 288 songs will sync?
I can reload the old library, but this will only show in itunes when my husband books into his account and then still don't sync to his iphone. It seems that itunes is a bit like me - confused, so any advice gratefully received!
He has set up home sharing - could this be affecting it, he hasn't a clue either.
Thank you.

How to get storage on my phone again. PLEASE HELP this has been an issue for a LONG time now.

almost ALL of my iphones memory is being taken up by "other" i only have 1 GB of pictures & under 1 GB of apps. I actually had to delete all my apps just so i would still have space on my phone. I am not looking to buy more memory. My family cant really waste our money on that kind of stuff right now. I have tried restarting my phone but when i back up to icloud my phone is full of memory still. No i have no problem with getting all my pictures off my computer. But is there a way to reset my phone and ONLY keep my contacts. No other memory stays on my phone just my contacts. that way other will go away? If i need to go to the apple store i will go there. I just need to know what to do. another question i had was, now that i downloaded the icloud pannel, if i were to delete my icloud backup account, would all my information, like contacts, notes, reminders, etc, still be saved on icloud.com ? so i could just reset my phone completely. Get all my contacts off of icloud.com. & download all my pictures from my laptop onto my phone. PLEASE PLEASE PLEASE ANSWER. this has been a major problem for me for about a year & now its getting to the point where theres nothing left i can do. It's really stressing ALWAYS having to get online to try to find a way for my phone to not run out of storage. Please and thank you.

hello, since this is not a support request as you have said yourself, your comment is offtopic to this forum - please refer to the [[Forum rules and guidelines]]!
use https://input.mozilla.org/feedback in order to provide general feedback instead...

IPod touch 4th gen, will not sync music or movies but plays everything else. This has been since 2 updates ago. We have reset, restored and done everything told but no good has come of it. The identical 1 we have has no issues. It is now on 6.1.5.

This 16gb model number is ME179BT/A if that makes any difference. It still plays apps and games with ease but will not download media from either the computer or iTunes store. We have restored and reset the thing but it will not work.
This has been playing up since October. It started with it refusing to switch on/off or do anything so I rebooted it then restored it but it didn't download any media. We have tried several times since to fix the issue but it just won't work.
If anyone has any ideas please let me know as the uncertainty of this device is killing me. What has happened to Apple??? We have all had Apple devices for over a decade but suddenly the whole thing has gone mad, constant updates and need to buy newer devices...... I think Samsung may be the better option the way rhis is going? We were always happy to pay the premium for the assurance of quality but that is no longer the case!
Please let me know if there is anything to be done with this so called media player??
Thank-you.

Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H.

When I click on Apps in the Creative Cloud panel is days Download Error contact customer support

When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
OS X 10.9.4
3.4 GHz Intel Core i7
16GB RAM 1333 MHz DDR3
237" iMac

I wish. Just this ambiguous msg.
I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself. Screen capture attached.
Many thanks for your time!

During CS5 master collection update, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

During CS5 master collection update on Windows 7, 64-bit laptop, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

I just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

i just bought the monthly package of lightroom and photoshop cc. I can't seem to find it under the apps on creative cloud - can you please assist me with this.

You can right click the tab and choose "Close Tab" to close a tab.
Some menu entries are hidden by default and only appear if you use the keyboard to open the menu.
You can see the difference if you use Alt+F or Alt+B to open the "File" and "Bookmarks" menu and compare that to what you see if you use the mouse to open the menu after you have made the menu bar visible by pressing Alt or by pressing F10.
Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.

When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as

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