When I hook up Iphone and click on it to download pictures, I get message that file is empty. There are over 2000 photos on my phone. Help
I keep trying to transfer pictures from iphone but when I connect and click on storage and DCIM is says file is empty. There are over 2000 pictures on my phone.
Hey saandyy,
Thanks for using Apple Support Communities.
You can try to restart the iPhone to exit recovery mode.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Have a nice day,
Mario
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Hi MNSDALC,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, this article is a good guide for troubleshooting:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Cheers,
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Julesvernet
As a Test:
Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there? -
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No, your iPhone and your iPad should not appear in the finder.
I'm not sure what you mean about downloading photos with iPhoto being double handling, but you can download direct to a folder with Image Capture. Image Capture can also be used to delete photos from the Camera Roll on the iPhone or iPad (preferrably after they are downloaded).
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or with Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
Data/Library/Caches/com.apple.iPhoto folder
3 - launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
NOTE 2: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
If the above doesn't help continue with the two fixes below in order as needed:
Fix #1
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Since only one option can be run at a time start with Option #3, followed by #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
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Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
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HT4061 I have lost my iphone and dont have the box, how can I get the IMEI number?
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http://support.apple.com/kb/ht4061
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Try the suggestions in the article below to resolve the issue of seeing your old Apple ID on your iPhone.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Regards,
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Stop clicking the eject button.
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