When I log off, there is always an update waiting to be installed but the wheel just keeps spinning and nothing happens .

Question

For the past two weeks, whenever I've logged off there has always been one update waiting to be installed. I found this curious, so last night I waited to see what would happen. The wheel just kept spinning and spinning--and pretty obviously the update was not installed. And now the update is still waiting to be installed. (Only in the last instance, when I was checking to see what happened, did I power off the computer. In all the previous instances, I found the computer OFF when I checked the following morning. However, the update had obviously not been installed.) How do I solve this problem? Thanks.

Answer 1

That is the security software. This is what I posted at Microsoft;
=============================================
I had an issue with my Win 7 Microsoft Security Essentials. Windows update
would download the upgrade, but the upgrade could not install. After many
hours of searching help sites and web search engines, I finally found out
what the problem was. Somehow, Windows lost the install information
file. And without those files.......<br>
Go to
'''''[http://support.microsoft.com/mats/Program_Install_and_Uninstall Fix problems that programs cannot be installed or uninstalled]'''''
and check it out. I ended up using the Fix-It program to manually remove
two programs called Microsoft Security Client. Don't forget to first download
the current Microsoft Security Essentials first.