BT Customer services are useless no help what so e...

Hi
i was BT customer Account number *A/C no. removed. till today and now found out my account is closed??
i join BT in JULY 2013 as BT phone and broadband customer and then in august 2013 i found out that my phone line is shifted to some other company XLN telecom without my permission and i ring BT and told them i donot want to go to any other company and like to stay with bt and customer service team told me they sort out the problem and i dont have to worry.
the i call again in october and told them no action is taken with my complain and they advise me to place the order to seitch the line to them and i done that and got the order ref no *removed for security and it was going to be activated on 6th of november 2013.and i thought ok some thing is solved then 2days ago my broadband stop working and i try to get answer from bt but no joy.and today in the morning got the email from bt telling me my brond band is going to shif to other provider and if i wan to stop contact them by 2pm .i ring BT customer services around 11am and they told me my account is closed and they canot do any thing i have to place new order for both phone and broad band.i told them i didnot give permission to anyone to shift my services but only answer get they cannot do any thing.BT took money from my account and that time they are happy to do but donot want to help.
i am very frustrated and unhappy with bt .i lost lot of business by not having broadban because i work from home online.
any suggesion please

I have asked a moderator to provide assistance, they will post an invite on this thread.
If you are running a business, then you should have a BT Business line.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
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Want answers on recent order, Customer Service phone number not helping

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Attachments sent to customer service are not received.

CRM Experts ,
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There are some customers who send their requests via e-mail with attached files to the client but the customer service agents in the Interaction Center are complaining that the attachments never arrive to their activity queue.
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This question is directly to Verizon Wireless Customer Service: I recently had to cancel my contract because my husband is in the military and we have been stationed overseas. We went in with his official orders and received receipts that each of our numbers had been cancelled free of charge. Now I receive an email saying our bill is ready and it is more than twice as much as it should be. Problem is I can not log on to 1) see the bill because our account is not longer valid because we cancelled our contract 2) I can not contact customer service directly because unless I have a registered account (which I did but can no longer access because we cancelled our contract) I can not send an email and 3) I can not call the help desk unless I want to pay international calling fees because I cannot call the 800 number from a phone card. So my question is: how can I get a hold of a customer service rep to figure out what is going on with my bill?

neena986 wrote:
This question is directly to Verizon Wireless Customer Service: I recently had to cancel my contract because my husband is in the military and we have been stationed overseas. We went in with his official orders and received receipts that each of our numbers had been cancelled free of charge. Now I receive an email saying our bill is ready and it is more than twice as much as it should be. Problem is I can not log on to 1) see the bill because our account is not longer valid because we cancelled our contract 2) I can not contact customer service directly because unless I have a registered account (which I did but can no longer access because we cancelled our contract) I can not send an email and 3) I can not call the help desk unless I want to pay international calling fees because I cannot call the 800 number from a phone card. So my question is: how can I get a hold of a customer service rep to figure out what is going on with my bill?
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BT Customer services are useless no help what so e...

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