When i try and buy an app, it says i have to login to my apple account on my compter and i do that and its not working, what do I do?!
I dont know how to fix this. Any suggestions?
What is the exact wording of the error message?
Similar Messages
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hi i am interested in how to buy an app in app store if i dont have us credit card. when i try to buy an app it says to fill in billing information and when i fill my card specs. it says that its incorrect. so what can i do to buy an app? plz help really important cant buy anything : (
p.s. sorry for bad englishIf you are not in the US with a US billing address and payment method then you can't buy items from the US store - you need to be in a country to use its store.
Does your credit card work with your own country's store ? For it have a chance of being accepted the credit card then needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and to have been issued by a bank in the country where you and your iTunes account are.
What's the actual error message that you are getting ? -
Why does it say when i try to buy a app it says wrong payment method
why does it say when i try to buy a app it says wrong payment method
rick284 wrote:
why does it say when i try to buy a app it says wrong payment method
You need to Contact iTunes Customer Service and request assistance for an answer to your question.
Use this Link > Apple Support iTunes Store Contact -
i set up my moms new desktop mac a couple of weeks ago and i did the same thing i tried to do on my macbook but its not working, yet it worked on my moms mac. so i dont know what to do. i moved the file from the hard drive to the itunes folder. then went to itunes, file add to library and clicked on the folder but nothing happened. so i went back and moved the music folder to the automatically download to itunes folder and it didnt work. i even tried drap and dropping the folder directly into the itunes library. it went blue so i knew you could drop it in, but nothing happened. i dont understand how it worked on my moms mac but not mine.
FIle>Add To Library. Select all the music on your external hard (Select all the artist folders) drive and hit OK. This will add all the music to your new Mac's iTunes library file.
Good luck and good choice on moving to the Mac -
I bought the my life as a book on the I book store and it is not in my library and when I went to go buy it again it said you have already bought it and to down load it go to purchased and tap download and there is no where to tap download so Ihow do I get it in my library and how do I download it
Try going into store then entring apple ID along the bottom...there's a tap for hidden downloads, slide finger across to unhidden then it should come bak into your library. Hope it works it did for me .
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so for a app world war im trying to purchase some honor points and it wont let me!
every time i try to make any purchase it says "contacts itunes support to complete this transaction"
someone help pleaseso do you have to call 1-800-my-apple for help? or could you find out how to fix it online? last time i called in the made me pay 30 dollars for help, and they didn't even solve my problem.
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Help! i just paid £6.99 for a movie app and its not working what can i do?
Please will someone help me? i just downloaded an app called mobile cinema and it says on the app to watch all the movies you need to purchase the full app at £6.99 which i did and then when i clicked on the movies it is just taking me to the imdb website its not letting me post a review on itunes and when i click the app support button its all in a foreign language, how can i get a refund or find out why the app isnt working
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
Can someone helpme pleaseeeeeeeeeeeeeee
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I paid $5 to add 500 mb on my phone today and its not working. what do i do?
I paid $5 to add 500 mb on phone earlier today and im not able to use it.
Mizzelegant, We want you get the service you deserve and get you the help you need. Do you have Verizon Wireless postpaid or prepaid? If you are currently with our prepaid department they will be able to assist you by calling 1-888-294-6804 YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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HT1212 my ipod is disabled and i tryed that but its not working what should i do
plese help me i cant figure this out !!
Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Or try using this program to place the iPod in recovery mode
RecBoot: Easy Way to Put iPhone into Recovery Mode -
i updated to windows 8 and whenever i plug my iPod in it says it syncs but nothing is downloaded onto my iPod
can someone help plzzz!!??
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Why when I try to buy a game it say don't match bank rocords
Why when I try to buy a game it say don't match bank rocords
Neemah21,
The article linked below details a number of steps that can help restore your ability to make purchases in the iTunes and App Stores.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/en-us/HT203208
Sincerely,
Allen -
I have been having trouble connecting to my wifi on my ipad mini but my iPod is just fine......it will connect and then say "Unable to connect to network" I've tried resetting my ipad mini and turning off my router for 30 seconds and its not working.
What TC do you have? Model number direct from the base is a big help, it will be A1 followed by 3 numbers.. eg
A1409 Gen 4.. The new AC is A1470
How is it setup?
I need the whole network setup. what modem/router, how is the TC connected etc??
I also need to know what IP the ipod gets, so I can see what mode the TC or network router is working in. -
When i try to buy an app from the app store it ask for my billing imformation and when i type everything in it tells me the imformation does not match my bank records. Ive also tried using my wifes card to buy apps and it says the same thing. Any ideas?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information. -
When I try to buy any app or song from iTunes app or app store on iPhone 5 it seems to start the stops and goes back to baseline in a second or two.
It did it with my old iPhone 4 in last month or so, and it I hoped it would go once I updated to new iPhone 5. The problem has transferred to new phone too.
I can't sign in to iTunes account on iPhone. It takes the password then resets to baseline. No error message comes up. On the base computer (pc) it will allow me to sign up and buy songs, apps etc. I can then sync the phone and put them on it. It just won't let me buy direct from the .
As there are no error messages I am at a loss what to do. I have updated the payment details on my account, and my husband has an iPhone 4 and has no such problems. We share the same wifi. I have tried with 3G as well as wifi, with no luck.
I am pretty much out of ideas, and have tried searching forums but there is so much overlap between queries that I can't find a similar problem from someone else, but I am sure it exists!
Can anyone please help me?
Thanks in advance
SarahI figured it out!
I read a solution for something that sounded similar.
Anyone in similar position:
Open iTunes app on iPhone, and pick an option from bottom, such as music. Then scroll down to bottom of page and where your iTunes ID is, press on it, and pick sign out.
Then return to home screen, and double press home button and press and hold on first icon showing, until a minus symbol appears in the top left of icons present. Press on each minus symbol on each app in turn, until all app icons have disappeared. Then Restart the phone by pressing and hold the home button and the on/off/standby button at top of phone, until the apple symbol appears in centre of blank screen.
Swipe to turn phone fully on and open settings and scroll down to iTunes and apps option and tap that. Pick sign in and put in your apple ID, it will accept it and then return to home screen and open iTunes a you'll find it works fine
Simple really, but some like me won't think f this themselves!
Hope that helps
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