When I try to access Google Groups or Google Finance, I log in and get the message "Your browser's cookie functionality is turned off. Please turn it on". I ensured that cookies were tunr==rned (via tools menu), then I deleted the google cookies, I reboo

When I try to sing into Google Groups or Google Finance, I get the message "Your browser's cookie functionality is turned off. Please turn it on". I have gone through all the troubleshooting information and still cannot get into the function. I downloaded the Maxthon browser to see if I could access Google groups and finace and I was able to sign in. This leads me to suspect there is an issue with FireFox. This problem just started this past Monday. Prior to this there were no issues.

Hello FF7nero, try to delete the '''cookies.sqlite''' file and any '''cookies.sqlite-journal''' files in [http://kb.mozillazine.org/Profile_folder_-_Firefox profile folder] (in case cookies are corrupted), see how to do that : [https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords#w_remove-corrupt-cookies-file Remove corrupt cookies file]
thank you

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IPad keeps crashing when I try to access Google Adwords, crashes on safari and Chrome?

My iPad keeps crashing when I try to access Google Adwords? It crashes on Safari and Chrome?

If things doesn't improve, try (A) and (B)
(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset.

HT1551 When I try to access Apple TV it says it is setting date and time.... And the wheel just keeps spinning??? It worked fine prior to now.

When I try to access Apple TV it says it is setting date and time.... And the wheel just keeps spinning??? It worked fine prior to now.

Were any of the troubleshooting steps in the article from which the question was posted tried?

Why am I having trouble running Adobe Flash Player 11 on my 2011 Macbook Air? I've downloaded and installed it repeatedly; yet when I try to open certain images online or play certain Youtube segments, I get the message, "You must have Adobe Flash 11..."

Why am I having trouble running Adobe Flash Player 11 on my 2011 Macbook Air? I've downloaded and installed it repeatedly; yet when I try to open certain images online or play certain Youtube segments, I get the message, "You must have Adobe Flash 11..." My computer tells me it is installed and running.

If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 5.
1. If you're only having trouble with YouTube videos, sign in to your YouTube account and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
2. If you're getting a "blocked plug-in" error, then from the menu bar select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Check Now. Quit and relaunch your browser.
3. Triple-click the line below to select it:
/Library/Internet Plug-Ins
Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu. A folder should open. Delete the following item, or anything with a similar name, if present:
Flash Player (failing).plugin
You may be prompted for your login password.
4. Re-download and reinstall Flash. Download it from this page:
Adobe - Install Adobe Flash Player
Never download a Flash update from anywhere else.
5. If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked Enable plug-ins.
6. Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.
7. In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.

When I try to open a file in photoshop CS, Elements or Lightroom I get the message "Could not complete request because it is not the right kind of document" This just started happening today.

When I try to open a file in photoshop CS, Elements or Lightroom I get the message "Could not complete request because it is not the right kind of document" This just started happening today. The only thing I have done differently is change my file handling to raw + jpeg on my Nikon 7100.

I downloaded camera raw 8.7 and I am now able to open my raw and jpeg files. Thanks

I have a older Airport Express unit that requires Airport Utility 5.6. When I try to install 5.8 on my OS X10.8 iMac, I get the message "Airport Utility can't be installed on this disk. The version of Mac OS X on this volume in not Supported"

I have a older Airport Express unit that requires Airport Utility 5.6. When I try to install 5.8 on my OS X10.8 iMac, I get the message "Airport Utility can't be installed on this disk. The version of Mac OS X on this volume in not Supported"

Why should I have to spend money to solve this problem? Many others have the same concern, Airport Utility 6 does not support older Airport Express units. This is Apple's problem. I've tried many solutions proposed on the net but none worked. I'm still trying for a work around.

HT5622 Hello! I change my ID Apple and now when I try to make an update, Iphone show me my old ID and ask the password. Why is that? Why the phone don't see my new ID Apple?

Hello! I change my ID Apple and now when I try to make an update, Iphone show me my old ID and ask the password. Why is that? Why the phone don't see my new ID Apple? I can not make any update because the old Apple ID don't work any more. I check and I have my new user all over in my phone. Help me please!

All apps are tied to the Apple ID that downloaded them.
They can not be transferred to a new Apple ID.
You will have to use the Apple ID and password used to download them.
If you do not wish to do so, erase them and download them under the new ID. This will wipe any data in the app and you will have to pay for them again.

Our home address changed and our AMEX card identity has been stolen. So when i edit to change my address and AMEX number it won't let me and get this message: "YOUR SESSION HAS TIMED OUT. TRY AGAIN. How do I access the store to change my account????

We moved and our address has changed. Also our AMEX card identity has been stolen twice and AMEX has changed our number and security code twice already. Now i am trying to edit my account at Itunes. Every time I try to edit our account at Itunes, I get this message: "YOUR SESSION HAS TIMED OUT. TRY AGAIN" Anything i am doing wrong? How do I get to the accounting department without getting this message?
Thanks

I am having this problem too. I recently changed ISP b/c I wanted the iPhone, so I had to update my iTunes username to my Gmail account.
In fact, I logged in HERE using it as my new Apple Id... so it works!
But for some **** reason that is driving me nuts my iPhone will not connect to the iTunes store using my new Apple Id. It keeps saying my email has changed or is invalid and asks me to sign in to change it. So I do that, and it lets me in USING MY NEW Apple ID!!!! Then I go back out to the buy the App and the madness starts all over.
Come on Apple, do you want me to buy your apps, or what?

Lately when I try to access Google 'Shoping' search it comes up for a second and then I get this: (function(){})();(function(){})();

Can't access Google 'shopping' search. It pulls up for a quick second then gets replaced by this prompt: (function(){})();(function(){})();

Now that I think about it I'll bet it's a Zone Alarm issue.

When I try to access an active link from a website (usually a pdf file), the new tab opens and is labeled correctly; the word "done" appears at the bottom; but the page does not open or download. The same problem does not occur with Chrome.

Example: on the home page of the website http://www.dot.ri.gov
there is an active link entitled "Overview of all Iway changes - Fall 2010"
Clicking on it exposes the following url:
http://www.dot.ri.gov/documents/iway/Iway_Changes_Fall2010.pdf
However, the tab remains blank, even though it says "Done" in the bottom left corner.
When I use Google Chrome as a browser, I have no problem opening that url.
This has occurred numerous times over the past several days on several different sites--and usually the link that will not open is a pdf file.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

HT1947 Remote app requirements are stated as "software version 3.1.3 or later". I am running 4.2.1 and when I try to download it says 4.3 required. Where can I get the (old) version that runs on my IOS?

'Remote' app requirements are stated as "software version 3.1.3 or later". I am running 4.2.1 and when I try to download it says 4.3 required.
OK, I understand that new versions make use of facilities that come with new versions of IOS, but there is/was a version that runs on 3.1.3 and therefore, I assume 4.2.1. Where can I get the (old) version that runs on my IOS?
The app store seems to ignore all legacy equipment owners, and want me to spend loadsa money to get the latest shiny toy. It probably makes business sense, but I dislike companies that take that approach. This is my first venture into smart phones, and I like the IOS interface, but I'm not sure I can afford the maintenance.

The app store seems to ignore all legacy equipment owners, and want me to spend loadsa money to get the latest shiny toy. It probably makes business sense, but I dislike companies that take that approach.
This is standard for Apple. While there is little official mention of the software support lifespan for equipment, typical support has been about 4-5 years for computers. It strikes me that newer items, especially mobile devices, are not built as sturdily nor do they have the hardware upgrade capabilities required to keep up with newer systems. When we bought an iPhone 4S we were told by the person in the store we'd probably be looking at a newer model in two years. The iPhone 3G could be anywhere from 2 to 4 years old, putting it well into.
As for app availability, Apple typically pulls old software versions from its site when new versions appear. If it is a non-Apple app then I guess it is up to the vendor. It is indeed tiresome but it is not at all unusual. Since I only ever run used Macs, I download current versions even though my computer won't run them, stick them on a hard drive, then I have them when I upgrade to a newer used computer. If you run older equipment you have to learn a different mode of operation to exist with the Apple 'new and innovative' but 'forget about the old' philosophy.

When I try to add a photo to my iPhoto library from Safari I get a message that says Safari can't communicate with afar. How do I fix this so I can just add photos direct to iPhoto?

When I try to add a photo from and email in Safari, I get a message that says could not add photo Safari cannot communicate with iPhoto.
How can I get them to communicate? Or, more to the point, how can I get a photo from Safari (usually attached to an email) into iPhoto library?

iPhoto is 7.1.5
That's much too old. To solve the problem, you'll have to uninstall iLife completely, then upgrade to the current version of iPhoto in the App Store.

When i try to sync my ipad with my pc to share pictures, i get a message to update to 11.1 or greater. when i try to download the latest version of itunes, the message says i already have a larger version. i am confused. help!

when I try to sync my Ipad with my pc, I get a message to update to 11.1 or greater itunes version. when I tried to download the latest version of itunes, a message says i already have a greater version. can anyone help?

Hi,
Do you have iTunes 11 on your imac? What OS X do you have?
Jim

When I try to sync by Ipad into my Itunes on my PC, I get the message on my PC "The Ipad cannot be used becaused the Apple Mobile Device service is not started". What do I need to do to get it started so I can sync my Ipad?

when I try to sync my Ipad into my Itunes on my PC (first time I have done this) , I get the message on my PC "The Ipad cannot be used because the APple Mobile Device service is not started". What do I need to do to get it started? I went into my account and there is no obvious way to get it started.

See Here
AMDS for Windows
http://support.apple.com/kb/TS1567

When I try to sync a new audiobook from Audible on my iPod, I get the message that's not possible because the iPod "may only contain content from two Audible accounts." I

When I try to put an audiobook on my iPod, I get message the "iPod may only contain content fro two Audible accounts." I had an old Audible account, which I used to download books. I cancelled that and recently opened a new Audible account and downloaded the book that will not transfer to the iPod. I also have an iTouch which I bought second-hand, and the previous owner may have had an Audible account.

See this post.
tt2

When I try to access Google Groups or Google Finance, I log in and get the message "Your browser's cookie functionality is turned off. Please turn it on". I ensured that cookies were tunr==rned (via tools menu), then I deleted the google cookies, I reboo

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