When I upgraded Adobe, I lost access to be able to convert files.

I purchased a subscription to Adobe last month to convert PDF's into word/excel documents. Last week I upgraded Adobe and lost my access to this subscription. How do I inplement the subscription again so I can continuing converting my files?

Greetings Rebecca,
I'd like to assist!
I checked out your account, and you are correct - I don't see any subscriptions. Do you happen to have the confirmation and receipt emails you received last month? Don't post them here. Just let me know and we can troubleshoot together!
We will get this figured out.
Looking forward to hearing back from you.
Sincerely, Stacy

Similar Messages

When I upgrade to Snow Leopard/Lion - after installing it are my files deleted and my preferences changed?, When I upgrade to Snow Leopard/Lion - after installing it are my files deleted and my preferences changed?

When I upgrade to Snow Leopard/Lion - after installing it are my files deleted and my preferences changed?, When I upgrade to Snow Leopard/Lion - after installing it are my files deleted and my preferences changed?

If you install those new OS X versions over the top of what you already have, your files and preferences should remain. However, it's a very good idea to have at least one complete backup of your Mac's disk before you try anything like that.

After upgrade to Lion I am no longer able to attach files to event

After upgrade to Lion I am no longer able to attach files to event

You can open Word files in Pages by default without any problem. Select one of the Word files by clicking once on it in Finder. Press cmd-i to Get Info on the file. In the bottom half of the window that opens, is Open with:. Below that click on the drop down box and select Pages.app. Then click on Change All... and confirm the "Are you sure... " warning. Now, all Word files will open in Pages.
HTH

When I upgraded itunes, I lost my credit at the itunes store. Does anyone know how to retrieve it?

When I upgraded to the new itunes, I lost my credit I had in my account from an itunes gift card. Does anyone knoe how to retrieve it?

My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. If yours doesn't show (you've tried logging out and back into your account to see if it then shows ?), and you didn't have any pre-orders or auto-renewing subscriptions that might have used it, then you could try contacting iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Why when I upgraded Adobe Flash now my Pogo Scrabble won't load but other Pogo gams will load?

I upgraded Adobe Fash on my MacBook Air and now my Pogo Scrabble won't load however Mahjong and solitaire are working fine! Help!

Hello,
This morning we resolved a problem that prevented Flash Player installations from completing for some of our Macintosh users.
If you encountered this problem, please delete any previously downloaded Flash Player installer and either:
Download the installer again from https://get.adobe.com/flashplayer, OR
Download the stand-alone installer posted at the bottom of the http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html in the ‘Still having problems’ section.
If the behaviour reproduces, please clear the browser's cache and try downloading again.
Thank you.
Maria

When I upgraded computers, I lost about 700 songs in iTunes. I am sure they are in a "previous library". Is there a way to retrieve these into my current iTunes?

I upgraded to a new PC and in the process about 700 of my 8,000 iTunes songs disappeared. They were songs ripped from my CD collection, not purchased songs. Would they be located in a "previous iTunes library" from prior to the upgrade, and if so, is there a way for me to retrieve them from the "previous library"?

The Previous iTunes Libraries folder holds copies of the iTunes database file, an index of the media and playlists that make up your library. You need to retrieve the entire iTunes folder from your old computer, or alternatively see Recover your iTunes library from your iPod or iOS device assuming you have such.
If, in fact, the missing media has been transfered to your new computer, but iTunes has lost touch with it, then see Empty/corrupt library after upgrade/crash.
tt2

I guess I didn't explaine that I have a healthy operating Windows 8 Boot camp partition on my hard drive. When I upgraded to Mavericks I am no long able to access the bootcamp partition from the disk icon in system preferences; the Windows 8 works fine.

On both Mini Mac and iMac 27" I am no longer able to utalize the Startup Disk icon in System Preferences; the Windows 8 on Bootcamp partition works fine if I close the Mavericks OX and select the Windows partition at bootup from the hard drive. My question is why don't the icon in System Prederences work anymore since I upgraded to Mavericks. Also, Users & Groups, Printers & Scanners icons no longer work either.

On both Mini Mac and iMac 27" I am no longer able to utalize the Startup Disk icon in System Preferences; the Windows 8 on Bootcamp partition works fine if I close the Mavericks OX and select the Windows partition at bootup from the hard drive. My question is why don't the icon in System Prederences work anymore since I upgraded to Mavericks. Also, Users & Groups, Printers & Scanners icons no longer work either.

When I upgraded Adobe Flash it disabled my Themes and i cannot reinstall it.

Installed Adobe Flash (AdobeFlashPlayerInstaller_11au_aih.dmg) yesterday and it disabled my Theme and I cannot restore the Theme. I have tried restarting, etc. I'm using an iMac running Firefox 20.0

In order to switch to another persona that you had previously installed, do the following:
#Go to ''Tools'' and click ''Add-ons'' (or click the Firefox button at the top left and click ''Add-ons'').
#Switch to the ''Appearance'' tab. You should find your previously used personas in the list.
#Find the one you want to use and click the ''Enable'' button.
To uninstall the other ones you can click the ''Remove'' button on them and they'll be uninstalled instantly.

When I upgrade to iWork '09 will I be able to open my previous .pages files

YsDa have book manuscripts that I want to be able to work on using my iPad which required iWork '09 since none of my exports from version 1.0.2 was not good enough. So I sort of went into panic mode because the DVD drive in my old PowerBook is sort of wonky and I can't upgrade my so beyond 10.4.11 and now what? But as luck would have it I found a new iWork '09 on eBay (the slightest scratch would not allow an install on my persnickety computer) and it was cheap too! It should be here in a couple of days. So now I worry..
Will I be able to open my old pages files up with the new version??? I have several completed books now up on amazon that I would love in the iBooks store, so I need to be able to open those files. And I have two unpublished manuscripts that I would die a thousand deaths over if I cannot open them ever again.
Has anyone ever run into an opening crisis following an upgrade???
M

I currently disagree with your suggestion not to write a large document in Pages. At least, so far, with my version 1.0.2! My first book was 8x10 and 440 pages long with 27 full page images. No problems there. The trilogy books are each 6x9 and the shortest is 432 with the largest 500 pages. Again, no problems. Not even with exporting to a pdf file for CreateSpace. And with the one book that was 440 pages long, there were over 100 pages of index. Then when I wanted to create a Kindle book with that index cross-referenced AND entirely clickable, there were thousandSSSSSS of links that I created in Pages. Pages being the ONLY app that could handle the sheer volume of that task. I was impressed. I'm still impressed.
My problem is that my computer...a PowerBook 13" that is was only able to have a grand total of 768 MB of RAM (I know...it's laughable...but that is the way it rolls at top speed). I tried to install more but it wouldn't accept it, being that 1000MB of RAM was it's max and the one chip was soldiered in and I couldn't get it above 768MB. So that's my world. It's limited. And yet, my old Pages and this old computer has done AMAZING things. Actually, amazing,is an understatement.
When I do write, I put placeholders when an image might need to go. The trilogy has an image as a decoration at each chapter. So there are 22 of those in each book too. I originally used low res images to hold that place, but I have one all ready to publish and it has everything in it that it needs and it opens fine.
What I would NOT do is create a gigantic color picture book. I would definitely limit my images. Not only for the sake of being able to open the file, but because it would be too expensive to publish something via CreateSpace in color.
I have tried Libre Office. I was not impressed. Same with Scrivener. Pages has been outperforming them both on all counts. So far. After I try the '09 version, I'll make another assessment of my needs vs software. And I will continue to pray that my little PowerBook will keep running (so far, so good). Even if it's only to use Pages that hasn't been dumbed down and my Photoshop, because it will be a blizzard in you-know-where before I pay Adobe for Photoshop by the month. That just will not happen.
When push does finally come to shove, I will figure out what I'll do then. I'm not even sure I would buy another Mac. There have been too many changes that I don't particularly like enough to pay so much for only to despise. I have always loved Macs because they were Artist friendly. There was so much that could be accomplished using one. They have been worth the expense just to be able to make dreams visible. But now, it seems that the power of the computer is being reduced to that of a cell phone and a tablet and that is just not going in the right direction at all. I am hoping that all changes. Soon.
I've been setting money aside for a new Mac. As the money has accumulated, the Mac's have changed. Not to be what I had wanted though. I am hoping by the time I drop the last dime in the pink piggy there will be a machine that is right for my eclectic purposes. If not, I'll spend a small portion of it on a big PC and spend the rest of it on a cruise.
Thank you all for answering my questions.
Peace.
And say a little prayer that Mac doesn't obliterate the specific needs of artists/musicians/movie makers/writers/animators/and all the others who need more than the bare bones basics to keep us happy.

Iphoto and itunes files disappeared when i upgraded to os mavericks. How can i access these files?

iphoto and itunes files disappeared when i upgraded to os mavericks. How can i retrieve these files? Time machine is not opening my backup files on an external Lacie HD.

Apple keeps books for a short time (used to be 40 days. I've not seen a recent time frame)
What version did you have?
Books do nor exist except in the iPhoto database so you can not "find" a book vista TM. You restore a previous library (be sure NOT to overwrite your current library) and switch to it
LN

Adobe Reader 11.0.5 asks to save every file I open...

Every time I open a file just to look at it: When I exit, Adobe Reader asks if I want to save the file. This happens on every file I open, regardless of the source or type of PDF. It also happens when I open those files in Adobe Acrobat Pro, version 9. This has only started relatively recently. I didn't pay much attention at first, because I had other things on my mind, but now it is starting to concern me.
This reminds me of (way back in the day) when there were Word viruses going around which tried to install themselves in every Word document you opened.
Does anyone have any idea what could be causing this, or how I can get it to stop?

This phenomenon can happen with PDF files that have errors in them. Adobe Reader or Acrobat may be able to fix these errors, but if you close the application, it will ask to save the corrected file. If you save it once, that should no longer occur when you open it again.
This is just one explanation, but it doesn't explain why that happens with every PDF you have.
Test: does it also happen with a PDF that is not supposed to contain any errors: http://helpx.adobe.com/pdf/adobe_reader_reference.pdf ?

When I upgraded my MAC to Yosemite OS I lost my lightroom. I was able to restore elements because I had the old cd. Contacting Adobe is impossible, how do I find out if they can restore it?? Thanks! Pat

when I upgraded my MAC to Yosemite OS I lost lightroom. I was able to restore elements because I still had the CD. Light room came as a bonus when I bought it at COSTCO last year. How can I contact Adobe people to see if they will restore it? I tried my 'finder' nothing..thanks! Pat

If you took the time to register Lightroom with Adobe after you installed it, you can retrieve your serial number from your account information that is available to you online. Serial numbers are crucial to have available in the event of a computer upgrade or change of computers. It's hard to understand why people don't take care to store those serial numbers where they know they can get them if needed.

When I upgraded to 10.7.4 I lost the ability to use a lot of my previous software that was intel based. My Adobe suites for example. So for $29 i now have to spend $1000's to get these to work. What has changed with Mountian Lion. I am not rich/

When I upgraded to 10.7.4 I lost the ability to use a lot of my previous software that was intel based. My Adobe suites for example. So for $29 i now have to spend $1000's to get these to work. What has changed with Mountian Lion. I am not rich?

The reason your applications do not work in Lion/Mountain Lion is that they were written for the older PowerPC CPU that all Macs used up to 2006. When Apple made its transition to the Intel CPU, they licensed software that they included in all versions of OS X (from Tiger to Leopard and optionally, Snow Leopard) called Rosetta.
Rosetta miraculously allows PowerPC applications to work on the Intel processor transparently; you do not know it is even present.
The problem is that after 6 years of the transition, Apple's license to use the underlying software expired for OS X Lion and all version thereafter (and it is doubtful that the current owner of the software, IBM, would relicense it, even if Apple were inclined to do so).
So you do not have to accept recriminations from others for previously using Rosetta without even knowing it was present and running!
So for those of use that need to upgrade to Lion/Mountain Lion, I have offered the option to install Snow Leopard (with Rosetta) into Parallels 7:
[click on images to enlarge]
And now Mountain Lion:
If you are unable or unwilling to update your inventory of PowerPC software, this solution offers you an alternative for not more than the $29 cost of Snow Leopard and $79 cost of Parallels (cheaper via internet sources).
Full Snow Leopard installation instructions into Parallels 7 are here:
http://forums.macrumors.com/showthread.php?t=1365439
Assistance with the installation process is available on this linked forum.

My institution purchase Adobe Acrobat XI pro but with a recent software update, I have lost access.

My instituion purchased Adobe Acrobat XI pro. With a recent software upgrade, I have lost all access.

Hi Dawn,
We might want to have a look at the install logs to determine the cause.
Please try the following basic steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

I lost my connection with my AirPort Base Station when I upgraded to the OS Maverick. How can I get my system to recognize the base station again?

I lost my connection with my AirPort Base Station when I upgraded to the OS Maverick. I can still see the Internet, but the Time Machine cannot backup now because it cannot locate the AirPort base station. How can I resolve this issue?
Steps already taken with zero success:
1. Restarted the AirPort Base Station multiple times.
2. Restarted the Mac Pro multiple times.
3. Looked online for AirPort update for 6.3.2 version.
Other Apple products in my house can still see the AirPort Base Station, however my Mac Pro and Mac Book Pro cannot.
Please advise.

That information helps. If you want to use one of the SmartStor's disks as a repository for sharing your iTunes Library, then do not configure that disk as a RAID. Format it with Disk Utility using the Erase tab. Mac OS Extended (Journaled) is the correct choice.
Connect it to your Time Capsule, then use AirPort Utility to configure access requirements for sharing it on your network. It should appear as a shared volume in the Finder, available to all your Macs as you thought it should.
I also thought maybe the extra HD space would be added to the existing Airport Disk. It isn't.
Correct. There is no way to do that. The only way to increase the capacity of a Time Capsule's hard disk is to replace the Time Capsule (or its disk, if you are amenable to disassembling it) with a larger capacity model.
If you also want to use the SmartStor as a RAID, that is another story, and you should probably attack that problem separately.

When I upgraded Adobe, I lost access to be able to convert files.

Similar Messages

Maybe you are looking for