When i view my itunes store, it comes up then screen goes white., when i view my itunes store, it comes up then screen goes white.

i cant seem to go on my itunes store without it dissaperaing or making a purchase because the screen always goes white. ahhh what to do?

I was struggling with this since my latest Itunes update. Fiirst it would not recognize my IPad as a device, after correcting that, it would list the Ipad in my device but my Sync had no options (summry, info, etc). and it kept saying it was "Accessing Itunes store". reading your question I suddently tried deleting the itunes task (alt-ctrl, delete, processes) and delete Itunes. (By the way, I had rebooted my computer several times over the last few days). I opened up Itunes, and voila. Device is there. No "accessing windows" and my sync has the normal options.
****..feels good to actually write an answer rather than writing a questions.
Eman

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HT204370 I would like to purchase 'Mary Poppins' Movie in English. When I view the trailer, in itunes store, it's in French, how do I know what language I will purchase?

I would like to purchase 'Mary Poppins' Movie in English. When I view the trailer, in itunes store, it's in French, how do I know what language I will purchase?

The film's description page should list the language(s) that it's in e.g. one of the version of Mary Poppins here in the UK store has :
If a film has different audio tracks then see this page for how to select one : http://support.apple.com/kb/HT5562

TS1717 I can't open my purchased films or view films in store and a note comes up that iTunes has stopped working. It checks for solutions, is unsuccessful and closes iTunes. I have reloaded iTunes but get the same. Any ideas?

I can't open my purchased films or view trailers in store. A note comes up to say iTunes has stopped working. It searches for a solution, is unsuccessful and closes the programme. I have uninstalled all programmes and reloaded but I get the same result. Any ideas?

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ

My apple ID and password, recognized through out the Cloud, is not being recognized in the itunes store. I am signed into itunes.When I want to change something in my account, the sign in prompt comes up and doesn't recognize my PW

My apple ID and password, recognized through out the Cloud, is not being recognized in the itunes store. I am signed into itunes.When I want to change something in my account, the sign in prompt comes up and doesn't recognize my PW

Solved the problem. I had to allow cookies for safari and it run - as here: Re: itunes keeps asking for my apple id password. it's NOT entered incorrectly.

I have 2 albums on my iTunes library (Brand New Machine and Calamari) and when I go to sync it onto my iPhone 5s it doesnt come up as an option, when I go to the itunes store it wont let me download it from the cloud, why can I get these 2 specific album?

I'm not sure if there are more albums that are doing this and I just havn't noticed that they aren't on my phones but I really want thee two album on my phone, when I go onto iTune on my computer the albums are there and I can listen to the music, but when I go to sync my music (I have a shared account with my mum so I select my music individualy) it doesnt come up as an option, and when I go to the iTunes app on my phone I can't download the albums from the cloud, it just says purchased, any idea what I can do?

Hello nat.weidner
Start with the article below for troubleshooting issue with connecting to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all??

I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

ITunes 11 annoyance-when in music library and change views (clicking on Movies or iTunes Store, etc.) then go back to Music, it always resets me back to top of my Music library rather than the artist I was looking at prior.

For example, I am looking at Slash's Apocalyptic Love and click the arrow to Show in iTunes Store. I then click back on my Music Library and instead of seeing Slash's album still, iTunes has reset my view and I will now be back in the letter A's. I then have to scroll down or hit "S" to get back down in my list to find the Slash album again and return to what I was doing. Minor inconvenience, but an annoying quirk.
Previous versions of iTunes kept your place and remembered where you were in the music list.
Anyone experience this or have a solution that I'm missing?

I complained about this the day iTunes 11 came out, they clearly don't give a hoot. It's super annoying, cause I get a lot of free music and then I listen to it in one playlist, look for it in my library to delete it, when I switch back, I have to scroll all the way down again again. And god forbid you are in your library when it switches songs while you're looking at something, cause it automatically switches to the song playing, and then you have to scroll back to where you were. Seems to me if it's a feature it used to have, it shouldn't be too hard to add it to an update...

The pass 4 days now my iTunes Store is not responding, when I reload it all that comes up is a blank white page that says iTunes Store. Help please!!!! Cannot load my gift card to buy music and such!!!

The pass 4 days now my iTunes Store is not responding, when I reload it all that comes up is a blank white page that says iTunes Store. Help please!!!! Cannot load my gift card to buy music and such!!!

I tookyour suggestion and SUCCESS! I can now access the Itunes Store. A simple fix, and thanks so much!!.
Below is the advice you forwarded:
I found a solution to my problem.
> start menu
> accessories,
> right click on the command prompt icon and choose "run as administrator".
Once it opens, type in the following command...
netsh winsock reset
hit enter
You should get a message that the winsock reset successful and you will need to reboot your computer.
Reboot and when I reloaded itunes the store loaded fine.
Thanks again, -Dean Stoneburner

My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?

My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?

Is the store that you bought the card from nearby so that you can try going back and asking if they can activate the card properly ? If it's not, or if they can't/won't activate, then you will need to do as the message says and contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)

HT1386 Ive been through the troubleshooting. My ipad (1st G) &my ipod touch wont come up in itunes when connect them 2 my comp. It's not the USB cord or ports, everything is updated &my app store wont come up on ipad when on wifi. how to fix these probs

My ipad (1st Generation) and my ipod touch will not come up in itunes when I connect them to my computer. My computer is a MAC and it is brand new with the updated system. Also, when I am connected to my wireless internet at home, my app store will open on my ipod touch, but it will not open on my ipad.
My USB ports work with other devices that I have, such as my camera, and I have tried plugging in the ipad and ipod to different USB ports on the computer, but itunes still won't recognize them. The USB cord that I use works. I know this because I use the same cord to plug into the wall charger and it charges both the ipad and ipod fine. Also, my itunes has been updated to the most recent version (I update it every time that it's an option). I HAVE noticed, though, that my ipad and ipod never ask me to update itunes on the actual devices themselves.
What can I do to solve this issue??? THANKS!

Back up first (Time machine) as much as possible.
Un-install and re install Itunes.
First and foremost download the updated iTunes from apple website. After downloading Uninstall itunes and all its component ( Dont worry, itunes library where your movies and music is located will not be deleted. Please follow instructions on the apple support page). The problem might be the AppleMobileDevice.kext
Heres the instructions on how to un install iTunes
http://support.apple.com/kb/ht1747
Hope it hepls

When I search a music artist in the itunes store and then click to view all albums the screen is blank.

When I search a music artist in the itunes store and then click to view all albums the screen is blank. Why is itunes store not showing me all of the Albums?

This can be a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
Make sure that you not run Firefox in (permanent) [[Private Browsing]] mode

On my home computer, when I transfer from my iTunes library to iTunes store, I'm presented with an empty window. Tool bar at the top of the page is in view and all it's 'drop-downs' function. Any ideas?

On my home computer, when I transfer from my iTunes library to the iTunes store I'm presented with a blank window. The tool bar is present and functional but regardless of what I do, the page remains blank. Any ideas?

Hey DDStoker,
It sounds like you may be experiencing issues with connecting to the iTunes Store. Try using the information in the following article to help you troubleshoot this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

When I open itunes to play content I've already purchased and while attempting to view trailers for movies in the itunes store, I receive a generic error message from windows, and I'm directed to reinstall the latest version of itunes. Not a fix. Help?

When I open itunes to play content I've already purchased and while attempting to view trailers for movies in the itunes store, I receive a generic error message from windows, and I'm directed to reinstall the latest version of itunes. Not a fix. Help?

after perusing other subjects with playback issues:
this is the fix:
-Launch Control Panel - Double click Quicktime, If you do not see quicktime, look on the top left side of control panel and switch to classic view. This will then allow you to see Quicktime.
-Now click the advanced tab and click on Safe Mode GDI Only, Apply, then ok.

TS3297 i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start

i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start happening?

I don't know - but I am having the same problem and have not had any useful help from Apple Support. Everything they told be to do has been done and it hasn't fixed the problem.

When i view my itunes store, it comes up then screen goes white., when i view my itunes store, it comes up then screen goes white.

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