When sending e-mail messages to a mail-enabled public folder that have been replicated from old Exchange Server 2000/2003/2007, Exchange Server 2010 environment mails are rejected with NDR.
Hi, I would like to share with you issue that I’ve solved regarding mail-enabled PF that migrated from Exchange 2000/2003/2007 to 2010, I’ve searched & contacted my MVP leader – there’s no official KB regarding this issue right
now, so I’m posting here in order to share this among others.
Note: There’s article(s) that talked about PF replication from Exch2000/2003/2007 to 2010 – this is the same issue as well.
Symptoms
E-mail messages that been sent to mail-enabled public folder in Exchange Server 2010 environment rejected with the following NDR:
“#< #5.2.0 smtp;554 5.2.0 STOREDRV.Deliver.Exception:ObjectNotFoundException; Failed to process message due to a permanent exception with message The Active Directory user wasn’t found. ObjectNotFoundException: The Active Directory
user wasn’t found.> #SMTP#”
Sometimes Exchange Server 2010 is documented as well Event ID 1020 on the Event Viewer with this information:
“Log Name: Application
Source: MSExchange Store Driver
Event ID: 1020
Level: Error
Description:
The store driver couldn’t deliver the public folder replication message "Hierarchy ([email protected])" because the following error occurred: The Active Directory user wasn't found.”
Cause
In an environment where Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003 previously existed, and all those servers have been removed, there is a chance that an Administrative Group (First Administrative Group or another custom Administrative
Group) remains with a Servers container, but no servers inside it.
During replication, when the Exchange 2010 Store Driver sees the empty Servers container in Active Directory, it's expecting a System Attendant object inside the container and when it is not found the error occurs.
Resolution
To work around the issue, delete the empty Servers container. This can't be done through Exchange System Manager. Use the ADSI Edit tool to remove it using the following steps:
Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows
2003 Server, Microsoft Windows Server 2008, Microsoft Exchange 2010 Server or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes
at your own risk.
1.
Start the ADSI Edit MMC Snap-in. Click Start, then
Run, and type adsiedit.msc, and then click OK.
2.
Connect & Expand the Configuration Container [YourServer.DNSDomainName.com], and then expand
CN=Configuration,DC=DNSDomainName,DC=com.
3.
Expand CN=Services, and then CN=Microsoft Exchange, and then expand
CN=YourOrganizationName.
4.
You will see an empty Administrative Group. Expand the
CN=YourAdministrativeGroupName.
5.
Expand CN=Servers.
6.
Verify there are no server objects listed under the
CN=Servers container.
7.
Right click on the empty CN=Servers container and choose
Delete.
8.
Verify the modification, and try to send again the E-mail to the mail-enabled public folder.
Applies to
Exchange Server 2010, Standard Edition
Exchange Server 2010, Enterprise Edition
Netanel Ben-Shushan, MCSA/E, MCTS, MCITP, Windows Expert-IT Pro MVP. IT Consultant & Trainer | Website (Hebrew): http://www.ben-shushan.net | IT Services: http://www.ben-shushan.net/services | Weblog (Hebrew): http://blogs.microsoft.co.il/blogs/netanelb
| E-mail: [email protected]
Sounds like you are looking in the wrong Administrative Group container which is why you are seeing your Exchange 2010 servers in there.
When you install Exchange 2003 only you will see a container named by default as "CN=First Administrative Group" container. But this could be named anything if you changed the Organization Name on the installation when you installed the first
Exchange 2003 server into the domain/forest.
You will notice that when you install Exchange 2010 part of the AD setup is to create a new configuration container and is named by default "CN=First Administrative Group (FYDIBOHF23SPDLT)".
So it sounds like you are not looking in the right location within ADSIEdit.
You may find the following article also helpful for this issue which is the same resolution:
http://blogs.technet.com/b/sbs/archive/2012/05/17/empty-cn-servers-container-causing-issues-with-public-folders-on-small-business-server-2011.aspx
I recommend though that you ensure your Exchange 2003 servers are fully uninstalled or no longer present in your environment before you go deleting the Servers container though.. The following Microsoft article will help with this:
http://technet.microsoft.com/en-gb/library/gg576862(v=exchg.141).aspx
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