When you order your Zen Micro, make sure you know what you're getti

Question

I recently about a 5gb Zen Micro Mp3 player and went through a lot of trouble to get it, but I learned a lot. Read on:
First, there are two types of packaging for Zen Micros, one that includes only the player, the cords, the manual, the software, a pouch and the battery, and another that also has a case with stand and belt clip attachments. Most of the retailers are selling both for the same price and many of them have them both in stock at the same time. The boxes are two different sizes and the larger one (almost 0'by 7') has the case and attachments. Get your money's worth and ask what's the box.
Second, NEVER NEVER NEVER buy from a company in British Columbia, Canada called Can Computer (www.cancomputer.com). It is BY FAR the WORST retailer I've EVER come into contact with!
I ordered from this company after doing a little bit of research and they seemed like a decent company. I was WRONG. I ordered my player. A day later they called me to tell me that the colour I wanted was sold out but hadn't been posted on the website, so I picked a new colour. The company only ships by reg mail so after a week of waiting, I got my mp3 player in the mail.
Now, when you buy the player from a decent retailer, as I did afterwards from The Source by Circuit City, the box is rapped in plastic and the inside box is taped. Everything in the box is packaged and sealed including the battery and the software. Everything is neatly placed in the box and the player is untouched and is protected by plastic stri
ps.
The battery is outside the player. This is the way they should all be according to Creative Labs and all the other retailers I've spoken to.
When I received my supposedly "new" player from Can Computer, there was no outside plastic, the seal on the inside of the box was broken. The outside AND inside was covered in dirt. The inside contents looked like they had been dumped out onto a dirty floor and thrown back in again. Everything was opened, including the software. The battery was already inside the player and it was covered in dirt. When I took it out of the player, there was a piece of tape (the kind of scotch tape you get on a roll) holding the top of the battery together and the casing was warped. My manual was mangled. On top of that, there were parts missing from my box. I received the box that should have included the casing and the attachments. Neither were there. Also missing were my warranty cards and the casing to the manual. The cords that I receieved were not creative merchandise. As you can imagine, I wasn't very happy.
When I called the company, the Sales Manager was incredibly rude to me. He refused to apologise and seemed to make every effort to deter me from getting refund. He tried to tell me that it was normal for the player to arri've that way and that tape on the battery was something that was normal. He also said he would only refund my shipping costs to send it back to him if he saw it and believed that I was telling the truth. He was so rude that when I explained to him what happened, he had the nerve to say, "So, what do you want me to do about it's". To prove my point, I called the retailers around my city and asked them what the box, battery and player should look like. I also called Creative. All of them said that what I got from Can Computer was abnormal. It was only then, when I proved that they'd sent me used and defecti've products and demanded that I be given a full refund, that the Sales Manager of Can Computer agree with me.
This is the worst company I've ever dealt with. DO NOT buy ANYTHING from this company!!!
Do your research and if you can buy one from a retailer in your area, do so. It's worth it. Futureshop will match any internet retailer's price, and The Source gives over the counter replacement.
Message Edited by Kristin on -3-2005 :03 PM

Answer 1

cliff wrote:
gdgmacguy wrote:
Downgrading the iPhone is not sanctioned by Apple. It involves hacking to some degree and per the Terms of Use of this forum, cannot be discussed here.
And how exactly from a technical support point of view does saying that help this person with their problem? I thought these forums were about technical support.
Please read the policy which we all agreed to when we signed up on this forum.