Where can I contact customer service?,.....specifically...

to report an incident at an apple store involving a genius?
i have searched all over this site and can find places to provide feedback for the website, programs, etc. but nowhere can I find where I can email someone about my dissatisfaction with the genius bar (in case you are wondering ... despite having apple care the person did not help me when Eudora crashed and couldn't be re-opened. I wanted to recover my mail. It crashed bc my battery died [of course battery not covered by apple care]. I personally figured out how to recover my mail (my "genius issue") using the Mac Mail program. The genius would not help me because , as he repeated over and over, Eudora is not Made By Apple. Yeah, well, I know that , but Mail(tm) is!!
Anyway --
I can find nowhere to note my dissatisfaction to someone In The Office.
THANKS.

Sugarmags --
I really don' t think calling the store is going to be effective because everyone who works there has entered into a camraderie with each other and I'm just a "complaining customer".
The person in charge of the running the Apple Store where the "Genius" works has, imo, the most vested interest in seeing that his/her personnel provide the best customer service possible. He or she is charge of all facets of the store's operations, including the service rendered by the "Geniuses" employed there.
By all means, feel free to complain to someone in Cupertino -- you can write them and include all the details you want at this address:
Apple
1 Infinite Loop
Cupertino, CA 95014
or call at this number: 408.996.1010
But when you're done venting to someone far removed from the problem, my advice is that you also complain to the person best situated and most motivated to do something to do something about -- the manager of the Apple Store where the "genius" you complain of is employed.
Good luck!
-- JDee

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