Where do I complain about a Verizon Wireless Store?

I recently purchased a new ipad mini with retina display, 16g, for my family for Christmas. I purchased the ipad at the full retail price, instead of adding a line and getting the priced reduced by $100 since I had a line to put it on. He charged me $529.00, which is the correct price. I got home, and noticed the ios was still ios 6 and the screen didn't seem as sharp as my iphone 5s. I went back the next day and verified he sold me a mini with retina, and he assured me he did.
I was setting the ipad up with apps for my boys, and still didn't feel like the ipad screen was quite sharp enough or fast enough. I did a little research and read the model number is printed on the back cover. I compared the model on my ipad to the model numbers posted on Apple's website, and sure enough he sold me the original ipad mini at the cost of the ipad with retina, a $100 difference!! I'm beyond irate since I told him when I bought the ipad I wanted the retina, and I went back the next day to verify it. More than my anger, is this guy embezzling the $100 difference? I'm going back tomorrow to return the ipad and go to a different Verizon store, but this guy is either incredibly stupid and doesn't listen, or is pocketing some money on the side. I'm debating filing a police report. Any suggestions?

The store employee doesn't get enriched by a $100 mistake, the company does. I always go to the Apple store.
When you buy a device the UPC code is scanned. If the item scans as a regular ipad it will show same on the receipt.
So I doubt it was intentional. You can purchase all these iPads in many retail stores. You don't need to go to verizon wireless for them. Remember unless you do a swap, there will be a restocking fee of $35
Good Luck

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How do I contact corporate about Verizon Wireless store scamming me?

Hi all,
On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
I then sign up on the Verizon website and download my Equipment Receipt and my 1st Bill Estimate. Boy was I shocked! They were charging me $260.66, for what I'm still not sure, because NOTHING ADDED UP. It would seem that Verizon cannot even perform simple addition. I also noticed that the receipt said the following (I'll paraphrase):
1. I had 14 days to get out of this mess.
2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
1. The device was free;
2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
The ball's in your court, Verizon. What will you do?
(receipts attached for your reference)
>>Attachments removed as they contained personal information<<
Message was edited by: Verizon Moderator

Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
I will reach out to you via Direct Message in order to get more details from you.
I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Where I can complain about new iOS6 and my ebook

I would like to know where I can complain about new iOs6, because my dictionary doesn't work.
When I have created a call and there were very rude with me.
Apple nowadays have the power and the people who respond the answer too, but we have a new version called iOS6 and it is a mess.
Someone knows if there is a email to complain?
Thank you

http://www.apple.com/feedback/ipad.html

Where can I complain about a bad HP Service Center (India)?

Hi,
I have my hp laptop under warramty. I have a faulty dvdwriter. I took to my service center. They said they will inform me when the writer stocks come to their office. Its 15days now and everyday I call them and each day they reply that no stock has arrived. I am very frustrated now. Where can i complain about this service center (except in consumer court)?

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:
http://welcome.hp.com/country/us/en/wwcontact_us.html
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Where do I complain about an iPhoto book

Where do I complain about the quality of a book printed in iphoto. It has been printed badly

Just some questions? Do any of the photos have the Adobe RGB color profile? If so that will cause photos to print much too dark and off color. Did you preview the book as descrtibed in this Apple document to see if the preview displayed the book OK: iPhoto '11: Preview a book, card, or calendar before you order or print it. If the PDF looks OK the the problem lies in the printing. But the color profile issue might not show up at that point.
Apple is good about refunding the cost of the book but currently it's difficult to contact them. The old return contact page is not longer availalbe so try the contacts given by Peter. Good Luck.
OT

Where do I complain about an app sending notification spam?

Hi. A few of my apps have recently started spamming me using push notifications. I will unexpectedly get an alert from the app telling me about some special offer or another. My understanding is that they aren't supposed to do this. I'd like to continue using the app but this behavior both infuriates me and appears to violate Apple's rules (according to the first tip here: https://developer.apple.com/appstore/push-notifications/index.html)
I've seen Draw Something do this in the past before I disabled notifications for it and eventually stopped playing it, and TextMe is currently doing it.
Where can I complain about these apps doing this?
Here's an example:

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You are posting the Mac App Store, apps for Mac computers. You may want to ask for help in the iTunes App Store regarding iOS apps.
Here is the Apple iPhone feedback site;
http://www.apple.com/feedback/iphone.html

Verizon Wireless stores do not carry Droid X replacement - not happy with the service.

My Droid x screen went out, I took it back to the Verizon Wireless Store do not carry replacement and they will have to mail a replacement to me, since it is Friday I will not get the phone until Monday or Tuesday. I asked the tech person what do I use in the meantime, he said to use an old phone. The other option was to pay $100 to get a new replacement phone off the shelf. I explained to the tech person that I pay good money for the insurance and they should keep replacement phones in stock.

crb79 wrote:
I think phone replacement just has to do with availability. You could always ask to speak to a Manager if they cannot overnight a replacement phone to you. Even the Manager has limitations on what they can do, but generally they will do everything within their ability to help you.
I have replaced phones under warranty through Motorola before and once I had one shipped to me from Motorola themselves, another occasion I had one sent by Asurion. I was a bit suspicious about the insurance replacement phone and talked to them directly. I had not been charged my deductible but my insurance did indeed show one claim, so I spoke to the carriers 800 number and had to get it all sorted, they sent me my replacement phone and I sent insurance their phone back.
So if you ever get a phone sent by the Insurance company, I'd call and ask them how many claims you have used.
Hmmmmm..... Food for thought, didnt think of that.
Thanks for pointing this out.

Verizon Wireless Store's in disguise - DECEITFUL

Be warned that just because you walk into a store that says clearly VERIZON WIRELESS across the top of it, they may not be an actual Verizon store but merely a sub-store. This is (and I quote and actual Verizon Wireless employee @ 330 Suemandy Drive, St. Peters, MO 63376) "like walking into a Radio Shack." The store looks like a legit Verizon Store complete with signage and logos, but they are actually like a 3rd party contractor. When I went into one a little over a year ago to upgrade my 2nd phone line, I thought I was working legitimately with Verizon. Come to find out last night at an actual Verizon Wireless store, when I needed to replace said phone, I could not do that through them but though the actual store I bought it from because they have a separate insurance plan other than Asurion. (Which now explains why I had to pay and ungodly amount of money when I originally bought the phone.) I told the legit Verizon rep last night that it is deceitful to walk into a store proclaiming to be Verizon and I feel completely cheated and ripped off. Also, when you go to these sub stores, they do not inform you if any changes will happen to your account: ie; unlimited text and data is removed when you upgrade. Do not be fooled like I was. I have been a very loyal Verizon Wireless Customer since 1997, back when they were Ameritec, and I just can not believe how Verizon treats such customers with a disregard to their long time loyalty and allowing sub-stores to confuse and trick intelligent customers to thinking they are dealing directly with a legit Verizon Wireless store who coincides with Verizon Wireless Corporate policies and contracts.
Everyone who is a Verizon Customer should be warned. I didn't know when I walked into a store complete with Verizon logos and signage and even Verizon as the name of the actual store, that I was merely walking into a "Radio Shack". Smoke and mirrors.

The premise of deceit is to hide, or make hidden. The store that you went to was a reseller by either the name somewhere in the store, the store literature, the receipts given or by simply asking if "Are you a Verizon Wireless Corporate Store"?
I know in my area there is only one Verizon Corporate Store. I also know that there are satellite stores of which are not corporate stores. It states who they are in small letters under the big Verizon Wireless Sign. They are called On Call etc.
I have noticed in Sprint Stores there is no markings under the signs, however they have access to your account as a corporate store from Sprint would have. They are called Next-Gen. again you have to ask.
It is true the resellers do not have full access to your account, so if you upgrade (upgrading to any subsidized device would make you lose the unlimited data anyway, even at a corporate store) and you paid full price their system access would take away unlimited data simply because they are not a Verizon Corporate Store.
You can do a search at the Verizon Web portal for corporate stores. So there are other avenues to get the store you actually want. Too late for you right now I understand but for future reference.
Your anger should not be at Verizon Wireless its self, but at the reseller. They were the ones that deceived you if you want to call it that.
Good Luck

Where do I complain about Verizon Customer Service?

I have never seen such incompetence or lack of any interest in resolving customer problems!
I placed an order on Friday 26th for the new Moto X by upgrading my Edge agreement. Not only did the order not process, I never received the code to customize my new phone. I spent Sat and Sunday trying to chase down the problem being misinformed by a variety of agents at Verizon who mainly resorted to finger pointing at Motorola, kindergarten anyone??
At least 4 agents promised to call me back but never did, calls constantly dropped 'mysteriously' and in the end I cancelled the order, as no one seemed to be aware of what was going on. I really have never experienced such shoddy service, you should be ashamed of calling it 'customer support'
Order Summary:
Preorder Confirmation: (removed)
Order Number: (removed)
Order Location: W327701
Order Date: 09/26/2014
Ship By: 09/26/2014
Sales Person:
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Right. So you're telling me that Apple has left someone in charge who is totally screwing their customers' experience and no one at Apple will help reign them in and set them straight?
I guarantee you that she's not the only person who's had this experience and it **** well sours me from buying another iPhone if I know it won't be taken care of if something goes wrong.
I've posted this to let Apple know there's something woefully wrong with their partner and to get that fixed as well. I know Vodafone is the one I'm supposed to deal with; I just want that to be improved.

Where I should complain about spotty service area????

I tried calling customer support and they really can't do anything about it other then...(removed).
Where i can complain so I can have my good service back like a year ago.
I use to get 5 bars in my home not its drop to 2 or 3. Used to get good 4g LTE not my S4 keep trying to get 3g in some spots and better no DATA service in the area.
Thanks in advance.
Message edited as required by the Verizon Wireless Terms of Service.
Message was edited by: Admin Moderator

Mrinal,
Thank you so much for those details. Let's see what we can do to help boost the service. Can you please try to go into Settings, Connections Tap at the top, More Networks, Mobile Networks, Tap on Global Data Roaming Access, Select Allow Access for all trip, Tap on the back arrow (lower right side of the phone), Tap on Network Mode, and switch it to Global, then head back to the home screen, power off the phone and power it back on and re-test the network. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

Where do I complain about the 5s charger? After having my phone 5weeks and being careful with it, the charger has broken.

Where/ how do I complain about a broken charger? I have had my phone 5 weeks and been very careful on how I remove the charger from my phone but it has broken.

So ,take it to an Apple Store genius bar ,it has 12 months warranty

AASP Fees !! Where can i complain about a AASP

My battery needed to be change, my equipment is out of guaranty and i do not have Apple care.
I went to a AASP shop and i paid the cost of the new battery, how much do they are allowed to charge for the service?, is there a fee? If there is a fee why is not included on the cost of the battery ?
they charged me 184.78 for the battery and another 23.20 for the instalation?
Is it 207.98 Dollars the right price?
Where can i complain or report a AASP?

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:
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Where do i complain about horrible color on print order?

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You can communicate with Apple Customer Support here. You'll have to log in with your Apple ID and password to get to the site.

Where I can complain about a charge in my iphone i did not make?

Where I can complain, if a recived a num. For a buy I did not make?

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Where do I complain about a Verizon Wireless Store?

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