Where can I complain about a bad HP Service Center (India)?

Hi,
I have my hp laptop under warramty. I have a faulty dvdwriter. I took to my service center. They said they will inform me when the writer stocks come to their office. Its 15days now and everyday I call them and each day they reply that no stock has arrived. I am very frustrated now. Where can i complain about this service center (except in consumer court)?

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    Clicking the "Kudos star" to the left is a great way to say thanks!
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    Rules of Participation

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