Where is Adobe support for non-working software??

Where is Adobe support for non-working software??
Thanks,
Jerry

Bill,
Thank you for your reply!
You may have guessed I am a bit exassperated. (See this discussion from yesterday.) (Re: How do I get past the Error: 16 problem?
I am trying to move Adobe Acrobat IX, Photoshop CS6, Photoshop CC and Bridge to a new computer (Mac Pro (late2013), Mavericks 10.9.3) from an older Mac Pro using the same OSX.
I keep getting the error 16 message whether I try to open Acrobat or Photoshop (I have a paid for DVD of CS6). I have uninstalled and re-installed. I have reset permissions on 2 folders ion the system Library. I have either deactivated or signed out of ALL the Adobe products on my old computer. I signed in as 'Root' and tried to open the software. I have re-downloaded all the products except CS6 which I own. I have restarted the computer. I have repair the drive using Disk Utility and Disc Warrior. In short I have tried everything I can think of and that which has been suggested my others on this Forum.
Thanks again,
Jerry

Similar Messages

No Adobe support for CC Team Members if you have installed Parallels on your Mac

No Adobe support for CC Team Members if you have installed Parallels on your Mac
First let me make it clear my iMac is running native OS X 10.8.5 and all Adobe Creative Cloud Apps are install on the iMac running natively in the OS X system environment. I only have Parallels Desktop 8 for Mac installed to run Microsoft Office software in Windows 7 when needed (because PowerPoint for Mac sucks big time compared to the PC version)… absolutely no Adobe CC Apps have been installed on the Parallels virtual PC environment.
I have been having problems with Creative Cloud Desktop not updating so I uninstalled it and tried to install the latest version from Adobe. I then get the following error:
We've encountered the following issues:
There seems to be a problem accessing a critical file/directory during download. For troubleshooting tips. please visit our customer support page. (Error code: 204)
[retry] [cancel]
This has happened all last week. Because we have been so busy at work I waited until the weekend to contact the 24/7 chat support.
This was going well. I was sharing my desktop with the agent who was adjusting the permissions of some folder. The problem came when he launched chrome on Parallels and not on the MAC and tried to install the PC EXE version of CC desktop. When I pointed this out to the Agent he instantly stop the screen share and stated in the chat box that virtual computers are not supported and I must find my own solution without giving me an opportunity to explain.
Every time I tried to start the chat again I was cut-off while trying to explain that Adobe CC was running natively under a native OS X and the Virtual PC was a separate to this
Only after my 4th attempt (having per cut an pasted my arguement into the chat box) did a get any further. The Agent refused to continue to try and fix my problem but did say the Adobe engineers are aware of the "204" error
Has anyone else had this "204" error installing Creative Cloud Desktop or can direct me to a solution it would be much appreciated

Unfortunately I am still getting the 204 error
I download the Creative Cloud Desktop App at home and brought it into work to install — which failed
I then tried to install the same file on the only Mac in the office not on Creative Cloud and it installed with out any problems
I then tried plugging my iMac into the same ethernet socket incase it was a problem with the ethernet socket. No luck it still had the 204 error
These are the Adobe download log files which show errors but they me nothing to me
DLM.log
07/01/14 08:15:48:723 | [INFO] | | | | | | | 1743186 | *******************start of Download****************
07/01/14 08:15:48:723 | [INFO] | | | | | | | 1743186 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
07/01/14 08:15:48:724 | [INFO] | | | | | | | 1743186 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
07/01/14 08:15:48:724 | [INFO] | | | | | | | 1743186 | Going to download the file at /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
07/01/14 08:15:48:825 | [INFO] | | | | | | | 1743186 | Preference: Client has set the preference for single stream download
07/01/14 08:15:50:036 | [INFO] | | | | | | | 1743190 | **File download complete.**
07/01/14 08:15:50:537 | [INFO] | | | | | | | 1743182 | *******************End****************
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | *******************start of Download****************
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | GDE Version is 2.0.0.13 (BuildVersion: 2.0; BuildDate: Thu Jan 09 2014 20:38:50 )
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_6_PDIMPackage_393/mani fest.xml
07/01/14 08:15:50:690 | [INFO] | | | | | | | 1743203 | Going to download the file at /manifest.xml
07/01/14 08:15:50:791 | [INFO] | | | | | | | 1743203 | Preference: Client has set the preference for single stream download
07/01/14 08:15:51:900 | [ERROR] | | | | | | | 1743206 | An error has occurred while renaming the temporary named downloaded file.
07/01/14 08:15:52:213 | [INFO] | | | | | | | 1743182 | *******************End****************
LBS.log
07/01/14 08:15:43:357 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1742865 | ****************Starting LBS workflow*******************
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product Sap Code not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Applet Version not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Applet ID not specified in the product information file
07/01/14 08:15:43:361 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product locale not specified in the product information file
07/01/14 08:15:43:362 | [INFO] | | Download | LBS | ProductInfo | | | 1742865 | Product name not specified in the product information file
07/01/14 08:15:43:362 | [INFO] | | Download | LBS | LBSUtils | | | 1742865 | Launching LBS in elevated mode
07/01/14 08:15:48:442 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ****************Starting LBS workflow*******************
07/01/14 08:15:48:446 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743172 | LBS launched in LEGACY mode
07/01/14 08:15:48:524 | [INFO] | | Download | LBS | SystemCheck | | | 1743182 | System OS Version - major = 10, minor = 8, bugFix = 5
07/01/14 08:15:48:524 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | ACCC System requirements check passed
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product Sap Code not specified in the product information file
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Applet Version not specified in the product information file
07/01/14 08:15:48:546 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Applet ID not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product locale not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | Download | LBS | ProductInfo | | | 1743182 | Product name not specified in the product information file
07/01/14 08:15:48:547 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Bootstrap LBS is successful
07/01/14 08:15:48:565 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Bootstrapper Lock acquired
07/01/14 08:15:48:583 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | LBS Lock acquired
07/01/14 08:15:48:604 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Deployment lock check passed
07/01/14 08:15:48:622 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.8.5&platform=osx10
07/01/14 08:15:50:538 | [INFO] | | ACC | LBS | WorkflowManager | | | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib
07/01/14 08:15:50:588 | [ERROR] | | ACC | LBS | PDM | PackageDownloadManager | | 1743182 | Failed to create folder at temp location for download operations
07/01/14 08:15:51:900 | [WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 1743206 | A user retryable error has occured while downloading the file. errotType = -100 extendedErrorCode = 0
07/01/14 08:15:51:910 | [WARN] | | ACC | LBS | PDM | PackageDownloadManager | | 1743203 | Manifest file could not be downloaded
07/01/14 08:15:51:910 | [INFO] | | ACC | LBS | PDM | | | 1743203 | File already exist. This should not happen because packages is downloaded in new GUID folder and file is send by client so should not be there already.
07/01/14 08:15:52:213 | [ERROR] | | ACC | LBS | WorkflowManager | | | 1743182 | Failed in DOWNLOAD PIM
07/01/14 08:15:57:938 | [INFO] | | Download | LBS | ETS | | | 1743172 | Waiting for the async thread to get the task completed
07/01/14 08:15:57:939 | [INFO] | | Download | LBS | ETS | | | 1743185 | Async thread is completed. Now exiting from function.
07/01/14 08:15:57:949 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ACC installation end with exit code: 204
07/01/14 08:15:57:949 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1743172 | ****************Closing LBS workflow*******************
07/01/14 08:15:57:959 | [INFO] | | ACC | LBS | ApplicationFacade | | | 1742865 | ****************Closing LBS workflow*******************

Pagination support for non-Oracle databases?

Hi,
I just read this thread (Pagination Support on pagination support. Is there any way to get pagination with non-Oracle databases? We are using an IBM iSeries / AS/400 DB2 database right now, and we're planning to use some local lightweight database in the near future as well (probably Cloudscape/Derby or "IBM Everyplace database".)
We currently use code like this:
String sql = "SELECT art FROM Artikel art" +
            /* dynamically generated where statement is added here */
            + "ORDER BY art.artikelNummer";
Query q = em.createQuery(sql);
q.setFirstResult(firstResult);
q.setMaxResults(maxResults);If I look in the TopLink logs, I see queries like this:
SELECT ARTNR, ARALT, ARAFJ, ARXII, ARAVJ, ARXIV, ARANJ, AHGCD, ARNVJ, ARCRJ, ARARK, ARFKJ, ARTNK, ARGP1, ASGCD, ARGP2, ARPR1, ARGP3, ARPR2, AREX1, ARPR3, AREX2, ARPR4, AREX3, ARASA, ARINA, ASSCD, ARIA1, ARBAN, ARIN1, ARBAV, ARIA2, ARBAK, ARIN2, ARCES, ARIA3, ARCDT, ARIN3, ARCRE, ARIA4, ARCWK, ARIN4, ARHBH, ARIA5, ARDFA, ARIN5, ARDFG, ARIA6, ARDOS, ARIN6, AREPW, ARINN, ARFOD, ARIAS, ARFOE, ARINS, ARFOF, ARNAB, ARFOI, ARNIB, ARFON, ARNIA, ARFOS, ARNN1, ARFTA, ARNA2, ARVIV, ARNO2, ARGAP, ARNN3, ARGPT, ARNA4, ARGPD, ARNO4, ARGPA, ARNN5, ARGPO, ARNA6, ARHIS, ARNN6, ARISP, ARNIO, ARKHM, ARNNS, MAGCD, AROVJ, MTGCD, ARPL1, ARMXM, ARPL2, MRKCD, ARPL3, ARMVR, ARVKJ, ARMIM, ARV12, ARMDT, ARVVJ, ARMTE, AR#VR, ARMTU, ARZLS, ARMTM, ARIAT, ARMWK, ARAVS, MPCCD, ARNVS, ARBTW, ARFJS, ARXI2, ARG2S, ARXI3, ARE1S, ARXI4, ARE3S, ARXI6, ARIB1, ARXI1, ARIB2, ARXI5, ARIB3, AROPI, ARIB4, ARPRV, ARIB5, SZGCD, ARIB6, ARSPC, ARINO, ARSMF, ARIOS, VEAAN, ARNIS, ARSYN, ARNO1, ARVR1, ARNA3, ARV1S, ARNN4, ARVR2, ARNO5, ARV2S, ARNIN, ARVR3, ARNOS, ARV3S, ARP1S, ARTFA, ARP3S, ARTFG, ARS12, ARUVC, ARZLD, ARUCW, ARAJS, ARBKV, ARCJS, ARVVI, ARG3S, ARVVP, ARINB, VPOCD, ARIO2, VPECD, ARIO4, ARVIH, ARIO6, ARVHG, ARNBS, ARVRW, ARNN2, ARVPR, ARNA5, ARVVR, ARNAS, ARVVS, ARP2S, ARVV1, ARSVV, ARZK1, ARNJS, ARNA1, ARNO3, ARIO1, ARNO6, ARIO5, AROJS, ARE2S, ARVJS, ARIBS, ARIAD, ARIO3, ARG1S FROM ART WHERE ((((ARUVC = 'N') AND (ARHIS = 'N')) AND (ASGCD = 7)) AND (AHGCD = 15)) ORDER BY ARTNR ASC
(Yeah, I know we have too much columns in the table...)
So, no pagination in the query. As you can see, we have a mechanism in place to dynamically generate a where clause. This is because the user can set filters. The problem is, if our user sets a filter that causes the result set to be significantly smaller, the performance is way better than when he sets no filter at all. We suppose this is because the whole result set is sent to TopLink, regardless of the values of firstResult and maxResults.
We are using TopLink Essentials 2.1-10, by the way.
Message was edited by:
Bart Kummel

Hi all,
I'm trying to subclass <tt>DatabasePlatform</tt> to add pagination support for the AS/400 DB2 database of my customer. To be fair, it is not going very well so far.
The first problem is, the query Chris found by googling (Re: Pagination support for non-Oracle databases?), does not work for AS/400s version of DB2. In fact, although it is called "DB2", the database on the AS/400 system is a whole other database than the "normal" DB2 database that runs on Windows and *nix. The AS/400 DB2 simply does not have a "ROW_NEXT" function.
Another option would be to use the <b>row_number() over()</b> mehtod. But, as can be read here, this function is only available from version V5R4 of OS/400. And guess what? We're stuck on V5R3 at this client. (We cannot upgrade, because there's an application in use that's written in Delphi and IBM dropped the Delphi binding from V5R4...)
So I pretty much ran out of options. On the mailing list I linked to above, someone mentions the option to make a sort of stored procedure that generates a row count number. An example of how to do this can be found here. I implemented it, and ended up with this code:
package com.myclientsname.persistence;
import java.sql.Connection;
import java.sql.PreparedStatement;
import java.sql.ResultSet;
import java.sql.SQLException;
import org.eclipse.persistence.expressions.ExpressionBuilder;
import org.eclipse.persistence.internal.databaseaccess.DatabaseCall;
import org.eclipse.persistence.internal.expressions.ExpressionSQLPrinter;
import org.eclipse.persistence.internal.expressions.SQLSelectStatement;
import org.eclipse.persistence.internal.sessions.AbstractSession;
import org.eclipse.persistence.logging.SessionLog;
import org.eclipse.persistence.platform.database.DatabasePlatform;
import org.eclipse.persistence.sessions.SessionProfiler;
public class AS400Platform extends DatabasePlatform {
    private static final long serialVersionUID = 0L;
    public AS400Platform(){
         super();
         super.setShouldBindAllParameters(false);
    public void printSQLSelectStatement(DatabaseCall call, ExpressionSQLPrinter printer, SQLSelectStatement statement) {
        int max = 0;
        int firstRow = 0;
        if (statement.getQuery()!=null){
            max = statement.getQuery().getMaxRows();
            firstRow = statement.getQuery().getFirstResult();
        if ( !(max>0) && !(firstRow>0) ){
            super.printSQLSelectStatement(call, printer,statement);
            return;
        } else {
            statement.setUseUniqueFieldAliases(true);
            ExpressionBuilder builder = new ExpressionBuilder();
            statement.addField(builder.getField("COUNTER() AS CNTR"));
            printer.printString("SELECT * FROM (");
            call.setFields(statement.printSQL(printer));
            printer.printString(") AS R WHERE R.CNTR >= ");
            printer.printParameter(DatabaseCall.FIRSTRESULT_FIELD);
            if ( max > 0 ){
                // Use of binding parameters is not allowed here, so use
                // String concatenation instead...
                printer.printString(" FETCH FIRST " + max + " ROWS ONLY");
        call.setIgnoreFirstRowMaxResultsSettings(true);
    public boolean wasFailureCommunicationBased(SQLException exception, Connection connection, AbstractSession sessionForProfile){
        if (connection == null || this.pingSQL == null){
            //Without a connection we are unable to determine what caused the error so return false.
            //The only case where connection will be null should be External Connection Pooling so
            //returning false is ok as there is no connection management requirement
                //If there is no ping sql then we can not perform the ping.
            return false;
        PreparedStatement statement = null;
        try{
            sessionForProfile.startOperationProfile(SessionProfiler.ConnectionPing);
            if (sessionForProfile.shouldLog(SessionLog.FINE, SessionLog.SQL)) {// Avoid printing if no logging required.
                 sessionForProfile.log(SessionLog.FINE, SessionLog.SQL, getPingSQL(), (Object[])null, null, false);
            statement = connection.prepareStatement(getPingSQL());
            ResultSet result = statement.executeQuery();
            result.close();
            statement.close();
        }catch (SQLException ex){
            try{
                // Had to add this check because of NullPointerExceptions
                // (maybe a bug?)
                if(statement != null){
                    //try to close statement again in case the query or result.close() caused an exception.
                    statement.close();
            } catch (SQLException exception2) {
                //ignore;
            return true;
        }finally{
            sessionForProfile.endOperationProfile(SessionProfiler.ConnectionPing);
        return false;
}(As you can see, I had to override the <tt>wasFailureCommunicationBased()</tt> method as well, due to some unexpected NPE's. (A bug, perhaps?))
This code does work. However, the performance is not very well. The first page comes relatively fast, but as you browse further in the table, each page comes slower. I assume this is because the counter() method has to be evaluated for each row in the table.
I have to get the performance better and constant. Does anyone have an idea how to optimize this further?
Best regards,
Bart Kummel

Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance

I have encountered the following error an all the systems I have attempted to run the CS4 install on.
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
Of course if you have seen this error, and know a fix, that's just as good.
Thanks in advance.

Hi All,
I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
I checked the log and it says this:
[ 3560] Sun May 10 23:52:59 2009 ERROR
-------------------- BEGIN - Initialization Failures - BEGIN --------------------
Fatal error initializing from proxy files.
The following proxy files could not be loaded
E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
-------------------- END - Initialization Failures - END --------------------
I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
Also, should i have the CS3 prior to this CS4 Extended ?
Any ideas?
- cleoleeps

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

Are you referencing your Photoshop image files, or Photoshop application files?
If the latter, cease and desist at once!
Always install Photoshop from scratch, from the original media: CD/DVD or download.
If the former, please provide details:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Where is Aperture support for raw files from Leica X Vario?

Where is Aperture support for raw files from Leica X Vario?

It doesn't appear to exist, at this time:
http://www.apple.com/aperture/specs/raw.html

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to change my billing info and I just can´t get it cancelled.
The support people keep asking me to direct call adobe support. I´ve bought my subscription through Brazil´s Adobe Store, that doesn´t sound correct for me.
And, there´s no place in My Adobe for direct cancelling a subscription?
Thanks,
Ricardo

UPDATE: Solved question, the second support staff was able to cancel my second (and newest) signature.

Beryl: support for non power of two textures missing

Is anyone else seeing Beryl crash X with a message about missing support for non-power-of-two textures, and something about no manageable screens being found?
Also, I've gotten something about GL_EXT_texture_from_pixmap not being available at least once, when it is definitely available:
[proteus@chameleon ~]$ glxinfo | grep -i texture_from_pixmap
libGL warning: 3D driver claims to not support visual 0x46
GLX_EXT_import_context, GLX_EXT_texture_from_pixmap, GLX_OML_swap_method,
GLX_SGIX_visual_select_group, GLX_EXT_texture_from_pixmap
[proteus@chameleon ~]$
I do wonder if the "3D driver claims to not support visual 0x46" thing has anything to do with this...

Unichrome here. Neither are powerful hardware but both should should have full support for AIGLX, barring some kind of weird driver bug (which wouldn't be very surprising in view of the EXA bug).
Is anyone getting this with Intel or ATI hardware?

MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK

I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

What is current CommSuite support for non-ASCII passwords?

Hello all,
Some of our users managed to change their passwords to non-ASCII strings (via replication from MSAD by ISW) and no longer have access to their communications services.
While replicating the problem, I have set a (UTF-8 non-ASCII) string as my password in DSEE directly, and *can* log in to Convergence with this password. However, if I change the working password to a non-ASCII string from Convergence itself - it is accepted during the secondary password check, there is no error returned, SOME password is apparently saved into the LDAP directory, but neither of the original non-ASCII plaintext strings can be used for login back into Convergence. Restoration of access is only doable by admin at this point.
Checking email by IMAP from Thunderbird no longer works with a changed non-ASCII password (including the state when it still works for Convergence).
Delegated Admin has an explicit check for non-ASCII characters in the password and refuses to set a misbehaving one.
I see that among the standards supported by CommSuite, there is IMAP4rev1, and RFC 5255 refers to it as the reason that non-ASCII passwords and usernames are for now not supported, though this is expected to be a temporary state of things, and software can prepare for the future by implementing checks for valid UTF-8 strings as well.
https://wikis.oracle.com/display/CommSuite/Messaging+Server+Supported+Standards
http://tools.ietf.org/html/rfc5255
5.1. Unicode Userids and Passwords
   IMAP4rev1 currently restricts the userid and password fields of the
   LOGIN command to US-ASCII. The "userid" and "password" fields of the
   IMAP LOGIN command are restricted to US-ASCII only until a future
   standards track RFC states otherwise. Servers are encouraged to
   validate both fields to make sure they conform to the formal syntax
   of UTF-8 and to reject the LOGIN command if that syntax is violated.
   Servers MAY reject the LOGIN command if either the "userid" or
   "password" field contains an octet with the highest bit set.
   When AUTHENTICATE is used, some servers may support userids and
   passwords in Unicode [RFC3490] since SASL (see [RFC4422]) allows
   that. However, such userids cannot be used as part of email
   addresses.
So, the main question at this point is: does or does not all of the CommSuite stack support non-ASCII passwords?
If no - please confirm, so we can instruct the users to not create problems for themselves (and maybe manage to set up some policy to not accept non-ASCII passwords to MSAD/DSEE in the first place).
If yes - what should be done to enable support in Convergence/IMAP/SMTP/XMPP/WCAP/WABP/... services - perhaps, setting the LANG/LC_ALL locale environment variables or equivalent JVM flags for UTF-8 in server startup scripts, etc.? (I know that DSEE ldapsearch requires either envvars or a command-line flag for charset encoding of values, so I figure similar quirks may be relevant for some other software)
Thanks in advance for either response,
//Jim Klimov

I can't respond for the suite, but the Messaging Server product should work with UTF-8 usernames and passwords as long as the standard SASL authentication mechanisms that are documented to use UTF-8 are used (e.g. SASL PLAIN). IMAP LOGIN may work fine with UTF-8 as well even though that's non-standard. We do not implement SASLprep, however, so the strings provided by the client to the server must be identical UTF-8 strings for authentication to succeed. If they are provided in a different decomposition, different canonical form or non-standard charset, that's not supported and will fail. We don't test this scenario extensively, so you may encounter bugs (that we'd have to prioritize and fix as with other bugs). Messaging Server recently implemented a restricted option (broken_client_login_charset) for a customer who was stuck with broken clients that sent ISO-8859-1 for the IMAP login command arguments.

Told Ya - Adobe caters for non-commercial cameras

I just had to come and say TOLD YA.
I've been investigating cs5.5
I've been watching Adobe TV
And YES, Adobe now caters for, encourages, welcomes, and teaches non-commercial users to use their products.
For years I’ve complained that Adobe didn’t have the codec’s/tools/features for real people using real off-the-shelf equipment. i said its an oversight at best, a serious business flaw at worst. Their advertising was most definitely all-inclusive, not just to 'professionals'. But their products were most lacking.
And here in the forums i kept being told how Adobe was for professionals only with professional tools, and reading further I saw the solution to almost every question was 'first use 3rd party software' to convert/clean/edit/standardise/etc.
So to all you 'professionals' i say HA.
IN YOUR FACE.
With cs5.5 you can use any off-the-shelf cameras (yes, including the seriously low budget/disposable stuff). No need for HD, extra codec packs, 3rd party expensive software. You don’t even need extra plugins (unless you are going for some speciality, obviously!)
So welcome One And All.
Abode's business planners are finally on the ball.

Christian,
I agree completely. I do have a degree in film, but when I say "film," I really do mean FILM. Video was in its infancy back in those days, and was highly restricted to either live, on-air, with maybe a switcher in the chain, or went to 2" video tape, that was editable with a block and razor blade w/ tape. "ENG" was sill in the future. All I got was the concept of production, general editing (limited to film), some artistic background, and little more than the basics, related to what we see as digital video today. Still, would not trade those years for anything, even if much no longer applies.
In the middle of my career, I spent most days and nights doing stills for advertising, and jumped on digital image manipulation when it first hit. Before, we had been doing image compositing in the darkroom with some world-class gear, but with the limitations of analog compositing. Yeah, we had some sophisticated vacuum frames, a NASA lens, tons of lith film, emulsion stripping, dye and bleach work with a "one-hair brush," and some true artists and advanced technicians, but we were still limited. I saw one of the first Scitex demos in the US, and knew that I was looking at the future. After about a year with Aldus PhotoStyler, Photoshop hit for the PC, and I never looked back. However, even so armed, I was a firm believer that I needed to do everything possible in the creation of my images, and only use PS as a tool to get even closer to prefection. Back then, I was still shooting mostly 4 x 5 and some 8 x 10, and all of my Ektachrome had to be drum-scanned to get it into PS - there was not digital capture yet, though we DID experiment with an HP scanner (was my biggest client in those days) mounted onto one of our Cambo 8 x 10's. Let's just say that it was NOT a Leaf...
Like you, I maintain that it's about the image (or footage), and far, far less about the tools used. I have seen "art" created with an oatmeal box pin-hole camera.
Though I have not done a spreadsheet on it over the last 15 years, the image of mine, that has sold the most was a "happy snap" of my wife on a carousel horse at a long-since gone amusement park. It was done on a Sunday visit with an old Nikon F and an equally old Nikkor 105mm f/2.5. I was just shooting some family shots, but that one struck a chord with so many art directors, and has been used for selling all sorts of products and services. Probably need to pull out the invoices, as my Maroon Bells in Autumn might have passed it now. Still, I was not attempting to create art, but just record a family moment at the park and guess that I got lucky. My work on my BFA really had nothing to do with grabbing that shot.
Along the lines of the subject by the OP, I was a bit surprised to see that Adobe and Nokia have teamed up. It seems that most of that partnering is around Flash, but a bit has filtered over to PrPro. This came as a bit of a shock to me, but partnerships can create some odd bed-fellows. Who knows, we might see specific Nokia smart-phone video Presets in PrPro CS6?
Just thinking here,
Hunt

Problem: Adding support for non-english charachter sets in UCCX 8.0

We have just moved from windows-based UCCX 7.0 to UCCX 8.0, the upgrade process went successfully so far, but for some reasons, Cisco Agents are experiencing problems displaying non-english charachter sets, everything was working fine prior to upgrading to the new version.
Is there a way to add support for these character sets?
Thanks in advance.

Hi Bala,
Follow the command. I believe that the space is normal.
This command can take significantly long time,
and can also effect the system wide IOWAIT on your system.
Continue (y/n)?y
Filesystem            Size Used Avail Use% Mounted on
/dev/sda6              90G   46G   41G 54% /common
8.0K    /var/log/inactive/
admin:
admin:
admin:show diskusage activelog
This command can take significantly long time,
and can also effect the system wide IOWAIT on your system.
Continue (y/n)?y
Filesystem            Size Used Avail Use% Mounted on
/dev/sda6              90G   46G   41G 54% /common
8.0K    /var/log/active/mgetty
0       /var/log/active/sa
4.0K    /var/log/active/platform/snmp/sappagt/sappagt.index
4.0K    /var/log/active/platform/snmp/sappagt/sappagt.log
4.0K    /var/log/active/platform/snmp/sappagt/startup.txt
16K     /var/log/active/platform/snmp/sappagt
4.0K    /var/log/active/platform/snmp/hostagt/hostagt.index
Thanks,
Wilson

Trying this again as I'm getting no where with Adobe Support!!!

This should have been really simple. I have submitted this questions three times now as well as two separate support tickets, plus a call to Adobe support direct and basically no help at all!!!
I need to rename our premier partner site post a merger which resulted in a company name change. I have updated the Adobe ID with mixed results (some parts of the service reference the old name (e.g., Kuler) and certain support services now say that the email address is not associated with that service (really helpful when you need to actually get support).
I contacted Adobe support by phone only to be told that I needed to raise a ticket - not a problem more than happy to follow proper process! So I did that then I got a response which did not address the issue at all and basically said that if it was "TOTALLY NECESSARY" (well it's a business people we only bother with the "totally necesary" and you would think that trading under a different name with the partner site - which is meant to be used for marketing purposes (isn't that what you pay your $2000 for ??? - would be kinda necessary!!!! I mean really?).
Ok so moving, on I was informed that the case would be escalated to Level 2 technical support. Then I heared absolutely nothing for five days except an auto generated email saying the case was about to be closed as the period to provide more information had lapsed. Well I had added more information to the email several times so clearly the case was never escalated and the support staff have just put it in the to delete pile (confirmed by the fact that the case no longer appears in the active case list or the closed case list - I have the emails and the case number - so what happened to the original case??? .
So What happened Adobe / Business Catalyst - your support used to be world class. Now you're right up there with Lenovo after sales service (non existant)!
So being the persistent chap I am (plus this must be resolved otherwise the new CEO is going to go balistic) I will provide the information again in the hope that someone from support will do the right thing and address my technical problems (not to mention the serious issues with Adobe support services):
Old site URL: veridicalconsulting.businesscatalyst.com
Old user email: (this is the origina ladmin user id that was used to request the move): [email protected]
The new Partner Name: (this is the new Partner Portal name we want our partner site moved to): DMS.Group or DMS Group or DMS-Group depending on any naming convention restrictions.
The new Partner URL: (the Partner's website address should be changed to): dms-group.businesscatalyst.com
The new Partner user email: [email protected] (since changing this email does not access the support website - error 4)
Permission to rename domain: Yes I formally request to have my partner site renamed per the details above
Previous Ticket number (which seems to have been ignored) 81737 and 82912 as I keep getting 5 day lapse notices even though I was informed that it would be escalated to level 2 technical support.
Could someone please do something about this as it's getting serious and we don't want the CEO getting involved (former barrister) and I don;t need the headache over what should be a relatively simple...ok this is what we are going to do....

Hi Peter
Renaming for the websites in your partner portal are fine. You just need to consider repathing as you've mentioned. You can do a find and replace to sort that..
Remnaing for the Partner address I believe is a little more involved. It probably invoved Adobe Engineering. I think only Adobe could tell you how it affects the setup. I believe you can't just rename the partner portal slug. Other things rely on it.
But I can suggest that this isn't really in the scope of what Adobe are obligated to support. A partner program is purchased, they don't claim that it's customisable. But since you're a partner, Im sure if you're nice about it, log a ticket and ask Support to escatlate it to ACCOUNTS, then Accounts will be able to help. If you just ask support they will give you a dumb response and close the ticket. So ask to have it escalated.
It'll mean that they may need to get engineering involved. Which takes the engineers away from developing BC.
But I wouldn't allude to Barristers. It'll get you nowhere and this is your bag, not adobes.
Brett

Defining Working Times - Incorrect Scheduling Result for non-Working Date

Hi All,
We are on SAP R/3 46C and in the process of implementing 'Route Schedules' for our outbound delivery processing.
One of the pre-requisite customising requirements for 'Route Schedules' is to maintain 'Working Times' for the Shipping Point for precise scheduling.
We have defined a 24 hour shift between Monday and Friday in the 'Working Times' config (IMG -> Logistics Execution -> Shipping -> Basic Shipping Functions -> Scheduling -> Delivery Scheduling and Transportation Scheduling -> Maintain Working Hours).
The 24 hour shift is defined as follows Start: 00:00:00 with a Finish at 24:00:00 (We initially had 23:59:59, however, encountered problems with this config). We have also maintained a 24 hour Pick/Pack time in Customising, and we do not use Loading Times.
We have encountered a problem when we key a Sales Order Item where the ATP confirmed qty Delivery Date results in a Material Availability Date on a 'Friday', in this scenario, the system determines a one day 'Loading Time' which falls on a Saturday at 00:00:00. This outcome is incorrect on two levels - 1) we do not use 'Loading Times' in our system, 2) a non-working day (Saturday) has been selected. An important exception to this outcome - if a Route is not selected for the Sales Order item, the outcome described above does not eventuate.
Any assistance in explaing possible causes of this unusual result would be greatly appreciated.
Thanks in advance,
Ravelle
When we display our time streams via report 'ZZTSTRDISP' (OSS Note 169885)
The system shows our 24:00:00 Finish time is converted to 00:00:00 which incorrectly rolls into the next day - on a Friday this means our shift finishes on a Saturday at 00:00:00
25    06.02.2008     00:00:00            07.02.2008     00:00:00
26    07.02.2008     00:00:00            08.02.2008     00:00:00
27    08.02.2008     00:00:00            09.02.2008     00:00:00 <-- Saturday
28    11.02.2008     00:00:00            12.02.2008     00:00:00
29    12.02.2008     00:00:00            13.02.2008     00:00:00
30    13.02.2008     00:00:00            14.02.2008     00:00:00
31    14.02.2008     00:00:00            15.02.2008     00:00:00
32    15.02.2008     00:00:00            16.02.2008     00:00:00 <-- Saturday
33    18.02.2008     00:00:00            19.02.2008     00:00:00

SAP Created OSS Note# 1144784 to resolve this issue for us.

Where to request support for unsupported (so far) VM argument (pmoffscreen)

hi,
i'm serving an app via web start, which has been great so far, but the app is very slow when viewed by a remote x-server. i found the VM argument pmoffscreen to be very useful for speeding up such response, but unfortunately i find that this VM argument is not supported for VMs started via web start. does anyone know why (buffer overflow issues or somesuch?), and where can i go to register desire for the support of this argument in web start VMs (if not here...)
thanks!
bruce

Quote
Hi Svet,
i have bought a Samsung 830 SSD for my gx660r notebook, but i realized that it is not recognized in the BIOS in AHCI mode.
The MSIHQ Flashing Tool says the following about my BIOS:
Mainboard: MS-16F1
PCB Version: To be filled by O.E.M.
BIOS Version: E16F1IMS VER3.0J
BIOS Date: 28.03.2011
EC-FW Version:
Could you provide me with a BIOS that works with my Samsung SSD?
I already donated some bucks.
Yep, check PM
Quote
And can you give me a hint how i can rescue my system in case the update fails?
As far as i know, my notebook does not have m-flash (at least i've seen no reference to m-flash), is there another way to restore the backup bios in case something goes wrong?
Nope, in a case of bad flash there is no recovery.
Else if everything goes fine, you can restore original BIOS if you want to do this for some reason.
Quote
BTW: Im using the latest version of the flashing tool, but it does not offer the mode 2 (where i can point to a single bios file).
To prevent using the wrong flasher[which can kill the notebook],
Tool automatically Disable Mode2 when notebook is detected.
Quote
Can you provide the modded bios as a zip/rar file so i can use it with mode1?
Yes, ofc. Check PM

Where is Adobe support for non-working software??

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