Where to I leave feedback on customer service?

I just want to leave a comment about a great Verizon representative that was extremely helpful and very polite. It is so nice to be able to talk to people that are personable and really seem to want to "do what they can" to help and are not just at work to do a "job"...
Wishing Keisha the best holidays for her and her family....
Thank You for all your help - Jodi

Wow Jodi!
I'm exremely pleased Keisha was able to assist you. I'll be happy to help make sure she gets the recognition she deserves. Was Keisha a VZW store or a phone agent? When did she provide help to you?
VanetrisC_VZW
Follow us on Twitter @vzwsupport

Similar Messages

Where do I leave feedback for technical services received?

Need to know the location on the website to leave feedback for technical services received.

Hello Brian, We recently had a not-so-positive and then a positive experience with technical customer service. Out of the blue, we received messages that my daughter was at 75% of her data usage. She has 2 GB and has had that for 2 years without ever, ever going over. First call got us to Brian, who was very rude and simply said that Verizon is never responsible for the charges on a cell phone – it is always the customer’s fault. So, I asked for a Supervisor, which got me Thomas. Unfortunately Thomas had no clue and tried to tell that the charges were due to the update ESO8. Our phone had ESO7 and we didn’t update. He again was not helpful as he basically didn’t understand or want to. Then we got Annabell at Apple. She was very nice and talked me through the issue and possible problems with using that much data in basically 8 days. She then called Holly at Verizon who actually looked at the schedule of data usage and determined it to be downloads on specific days at specific times. Times like 16:48:57 to 17:48:57 – no one has conversations or uses data like that, but a download will. And downloads, of course, didn’t happen on wi-fi. Holly was wonderful. Helped us clean up the phone as we couldn’t tell exactly what was downloaded. Floated us 3 more GB of data until 10/8 when we go back to 2 GB. Jeff and Thomas should never be allowed to talk to your customers again. I was on the phone 2 full hours. If I felt I had a choice I would drop Verizon in a heartbeat. Shame on them. That’s it. Let me know if you’d like any additional information. Thank you for your consideration. Peggy

20+ year business account customer LEAVING after HORRIBLE customer service and verizon doesn't care!

6 month old Droid 4 stops working, so I visit Verizon store where I am promised a "new re-conditioned" phone over-nighted to me today.
I called customer service to complain that my new phone is being replaced with a re-conditioned phone. I was told I would be called back by a supervisor, but never called back.
My phone does NOT arrive today and I get some ** story about it being Saturday. I WAS TOLD IT WAS COMING TODAY!
I stayed home ALL DAY waiting for it.
Now, I am furious..I am a business woman with NO PHONE for 4 days because I was sold a defective phone.
My company has been with Verizon for 25 years (before it was Verizon). We have spent at least $65,000.00 in monthy fees, not including all the phones we have purchased for our 5 phones and 4 data plans.
I call today to speak to a supervisor. Bottom line, I want to go to my local Verizon store and have my defective new phone replaced with a new one or me and my $65,000.00 in business walks. do they care- NO.
If i did business like this, I would be out of business.
PLUS, this is our 2nd DROID 4 to die in 2 months. Obviously there is a problem with this phone, PERIOD.
As soon as I can figure the cheapest way to leave, I intend to.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Where can I leave feedback on iPhone firmware errors?

I updated to iOS 5 recently and have come across errors and bugs. I would like to leave feedback so that way the developers could possibly fix these problems. I know people do these kinds of things but I would like to know how to be a part of it

http://www.apple.com/feedback/iphone.html

Where do I complain about Verizon Customer Service?

I have never seen such incompetence or lack of any interest in resolving customer problems!
I placed an order on Friday 26th for the new Moto X by upgrading my Edge agreement. Not only did the order not process, I never received the code to customize my new phone. I spent Sat and Sunday trying to chase down the problem being misinformed by a variety of agents at Verizon who mainly resorted to finger pointing at Motorola, kindergarten anyone??
At least 4 agents promised to call me back but never did, calls constantly dropped 'mysteriously' and in the end I cancelled the order, as no one seemed to be aware of what was going on. I really have never experienced such shoddy service, you should be ashamed of calling it 'customer support'
Order Summary:
Preorder Confirmation: (removed)
Order Number: (removed)
Order Location: W327701
Order Date: 09/26/2014
Ship By: 09/26/2014
Sales Person:
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Right. So you're telling me that Apple has left someone in charge who is totally screwing their customers' experience and no one at Apple will help reign them in and set them straight?
I guarantee you that she's not the only person who's had this experience and it **** well sours me from buying another iPhone if I know it won't be taken care of if something goes wrong.
I've posted this to let Apple know there's something woefully wrong with their partner and to get that fixed as well. I know Vodafone is the one I'm supposed to deal with; I just want that to be improved.

Where can I contact Apple Discussions customer service?

I know that I'm probably looking in the wrong place, but don't want to contact the wrong department. Can anyone tell me where to locate the specific office that controls the user name / log-in for all of Apple Discussions?
I'm having troubles with log-in to Discussions and no idea which department actually handles it. I have seperate .Mac accounts, seperate iTMS accounts, etc...but whom controls Discussions?
Any help is appreciated.
Michael

You're in the right place.
Post details about your issue here where an Apple Discussions Host will see it and perhaps be able to help. Leave personal information (AppleID, password, etc.) out of your post and just relate the facts of the problem(s).

More than excellent customer service..

Hi,
I normally do not go out of my way to find where to post feedback on customer service, but to me, HP customer service has been more than excellent. I cannot comment on customer service outside the USA before mid-2008, but the HP service here rocks as of now! I had around 10-15 complaints (ranging from power adaptor, battery, cpu, motherboard, mousepad, keys, screen, CD/DVD player etc.) with my HP Pavilion dv6243cl Notebook PC and my laptop has been to HP service twice over 3 months, but both times I have been more than satisfied with the response time, quality of response and repairs, attention to to the customer needs, response time (5 days to 10 days both times) etc. I also would like to commend Costco for extending the original HP customer service by one year to ensure that any issues at all with the laptop are handled for 2 full years. Lastly, I have had Toshibas, Compaq (pre-HP) but the customer service then were barely of this quality.
On the basis of this, I would be buying and recommending HP products to most people in my circle, which is a good hundred or so in the San Jose Bay area.
I hope that this forum is the place to submit feedback on excellent service too, if not, I would be thankful to repeat the process in any feedback site that HP support provides.
Take care and thank you,
Sriram
Message Edited by DaniW on 04-01-2009 09:15 AM

good post
makes a change on the forum to read a post from a satisfied customer - not many take the time to post positive comments.
of course maybe you are the only one
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

TERRIBLE CUSTOMER SERVICE TRYING TO UNBLOCK MY ACC...

I have been fighting with the Skype Customer Service people for the last 10 days on this.
I got a notification on Skype around 10 days ago on my email address saying that someone had attempted to change my email address to something else. I replied back from my email address saying that it was not me who requested the change, so please leave the email address unchanged.
24 hours later Skype has blocked me out of my own account, I recently charged my account with $16 that I cannot use and my work is getting affected. I have raised a ticket on Skype SRX1281660833ID , where I am arguing with their customer service agents who only use typical standard responses in their replies saying that I need to fill in an activation form (which I have already done 4 times) and they say my responses are not valid enough for them to re-activate my account. When I asked what exactly was wrong with my responses and the fact that I am replying from the same email address that they sent me notification in the first place, they give me standard responses.
I have requested the case to be escalated to a senior manager (which they are unable to do), I have asked them to give me a support number I can call (which they don't have) and basically they are responding saying we cannot help you anymore!!!
What can I do to make Skype realize that they need to use common sense, and that I am their (paying) customer and I need my account activated again!!!!?????

What is posting it on a Skype Community forum saying that the people in skype customer service dont have common sense, why come here I don't understand the point? Seems like just to rant to be honest. Also Skype don't care if you are a paying customer or not they help anyone the same way, Don't expect to get special treatment. Maybe use "common sense" and fill out the activation form they can't tell you specificly what's wrong other wise you could be able to guess. They would of blocked the account also incase someone had access of your email address aswell. The protocols they take are good and needed, you seem to be just impatient.
PS- Don't come onto a forum being a smartass it just rejects people from wanting to help you.
I strive to give people the power to have as much anonymity as they possibly can.

Poor Customer Service, Phones, and Edge

Hello.
I just wanted to make another official complaint about Verizon Wireless customer service.
I have been using a phone that i received from Verizon as a warranty replacement that was suppose to be "Like New". This was the last of many phones that i was given that where "Like New" but broken when i received it. And even this one was suffering from problems, like a poor quality camera that tints everything rose in color, and a faulty proximity sensor. I ended up keeping this one b/c i was so frustrated with setting up each phone after i received it, then having to return it again. I figure i could bit my tongue and wait a few more months to upgrade completely to a new phone.
Normally after a year with a phone, I would pay the annual upgrade fee and get a brand new phone that would last me about a year before it broke and I could use the annual upgrade to a new one. This system worked out PERFECT for me, but Verizon policy makers decided to get rid of that awesome option.   Then they took away the early upgrade that allowed me to get a new phone a few months before my contract expired. Without any warning. I understand it was a courtesy and they didn't have to tell customers. But it was still something i was looking forward to since my phone and all the replacements from Verizon where broken. And I feel that they could have honored that option until I signed a new contract.
So after all my normal options to upgrade my broken phone (other then buying a full price phone) had been removed by Verizon, I received an email that i could upgrade to the Edge plan and get a new phone early.
Great! but my previous research into edge looked like a terrible financial deal for customers. The idea of paying the full price of a phone over a 2 year period while receiving no discount to the service plan (that includes a premium to subsidize a phone over 2 years) is like paying for a phone twice! What kind of deal/plan is that? Again, the policy makers are making things worse for their customers.
I did notice later, after initially ignoring the Edge offer, that Verizon was now giving a discount on the service plan to Edge users. Even tho i don't think a 10$ discount completely makes up the premium Verizon added into the plan for the subsidized phone it was enough for me to consider making the change. As this is the only way for me to receive a new phone every year at about the point the life of the phone has reached its limits.So today I walked into an Verizon Wireless store to take advantage of the offer to upgrade to Verizon Edge. After waiting 20 minutes to be helped I left almost immediately after talking to a Verizon employee.
He told me that i would have to turn in my current phone!   That is absurd. My contract ends in 2 weeks. I have paid 2 years worth of subsidized payments. I have paid for my phone. I should not have to turn it in when beginning a new contract/plan. And again, the policy makers at Verizon find a fun new way to not care about their longtime customers.
Unfortunately there are still a few things I like at Verizon; like the quality of their cell service and network speed. I'm sure i'll run into problems with another wireless provider, but I'm getting closer and closer to trying out a new company and hoping the evil I don't know is a little better then the evil i do know.
There is no need to respond to this email especially with the typical 'Verizon scripted sympathy.' I just felt the need to voice my opinion and hope that someone that can effect policy and cares for making their customers happy will see this and make an effort to turn things around at Verizon.
Thank you for taking the time to read this and forwarding it up the chain of command.
Adam
P.S. Where have the emails to Verizon Customer Service gone? I would rather send this email directly to a Verizon, instead of hoping someone from Verizon sees this message...
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

    AdamPetrasek,
I am sorry you feel this way about out customer service. We want to leave you a good taste in your mouth after every experience. The Edge is a great offer for those, such as myself, that like to keep up to date with the latest and greatest devices. I know the thought of turning in your previous device can be troublesome but it does provide you with the opportunity to take advantage of our great Edge program. I see you mentioned the $10 discount towards the plan if you participate in our Edge program. There is also an option to receive a $20 discount towards our More Everything plan if you have 10GB or higher. If you have any concerns or questions regarding the Edge program we would be happy to further assist you.
LindseyT_VZW
Follow us on Twitter @VZWSupport

TERRIBLE CUSTOMER SERVICE TRYING TO UNBLOCK MY ACCOUNT!!

I have been fighting with the Skype Customer Service people for the last 10 days on this. I got a notification on Skype around 10 days ago on my email address saying that someone had attempted to change my email address to something else. I replied back from my email address saying that it was not me who requested the change, so please leave the email address unchanged. 24 hours later Skype has blocked me out of my own account, I recently charged my account with $16 that I cannot use and my work is getting affected. I have raised a ticket on Skype SRX1281660833ID , where I am arguing with their customer service agents who only use typical standard responses in their replies saying that I need to fill in an activation form (which I have already done 4 times) and they say my responses are not valid enough for them to re-activate my account. When I asked what exactly was wrong with my responses and the fact that I am replying from the same email address that they sent me notification in the first place, they give me standard responses. I have requested the case to be escalated to a senior manager (which they are unable to do), I have asked them to give me a support number I can call (which they don't have) and basically they are responding saying we cannot help you anymore!!! What can I do to make Skype realize that they need to use common sense, and that I am their (paying) customer and I need my account activated again!!!!?????

Same for me. But I wanted to add money to make few calls. Then I found that I can't cos of the account status. Tried to verify it and got: If you wish to continue using Skype's services, then our only recommendation would be for you to create a new account. Well, I guess they don't want my money, and now I'm sure they won't get a cent from me. I will just use another call service. I don't know what they didn't like in my verification responses. But some questions are ridiculous:account creation year and month (required!!) - are they for serious? Should I remember the exact date I installed Windows too?last phone numbers that I called - the last time I called numbers was years ago..i with Skype CEO come to his bank and be not recognized, should he then be asked to change his real life name and come back to create new bank account. Would be fun as hell.

Can anyone tell me where I can go to leave a customer service review? I'm angry and feel like someone needs to know

I am completely frustrated with vzw at this point. I traded in my old iPhone 4s through the device recycling program, but i was not given the $200 credit as promised. I did not know that I could do this in store, and made the mistake of mailing it in. They obviously got my device confused with someone else's and they said i turned in an iPhone 4, and only credited me $100. I have been given the run around by their call centers for 2 weeks now. It clearly shows in the system what my old device was, and they can even tell me that the IDs do not match up and that I should be credited, yet I still have not received my $100. Every time I talk to them, I keep getting "you'll hear something in 7-10 business days." It's been that long and no response. I also visited a local store and spoke with a manager who said he would follow up on it for me and get back to me in 48 hours. Do you think I ever heard back from him? Nope. I called the store every single day and he never called me back. Awesome customer service right? So now I'm out my iPhone and my $$. And does anyone from VZW care? NO. They could have fixed this issue. They could have credited my account the $100 that everyone seems to agree I'm owed, but yet they haven't. Instead, they continue to waste my time by making me have to continuously call their call centers just to be told the same thing over and over again. This is unacceptable service from a company that's supposed to be the #1 cell service provider. And I can't find a single place to write an actual customer service review, I guess that means they don't really care if they give poor customer service because they don't want to hear about it. If anyone knows how I can speak to someone who might actually care about this issue and the horrible service I'm receiving that would be great. And I would highly recommend not using their device recycling program unless you do it in store. They are incompetent and will screw you out of your money.

Did you get resoulution. What state are you in?

What is the best way to build a career path where I can evolve into an SAP role instead of one that is Customer Service based?

In October 2011, my previous employer converted to SAP, as the rest of the worldwide entities were already using SAP. At that time, I was an Order Coordinator, where my job role was to process all of the Inside/Outside Sales Representatives orders for the US. Because of my keen attention to detail, the speed in which I learn new roles and general IT knowledge, I was asked to be the SAP SuperUser for our Financial Operations team. I quickly began to learn the roles of Order-to-Cash, Customer Master Data, Pricing Conditions, Contracts, some Material Master Data, and even Customer/Material Pricing Audits. I also performed manual customer billing in SAP until the automatic modules were implemented. Knowledge of these roles created a need for me to become a trainer to my team, where the SAP Consultants left off. After only working in SAP for the few months after the conversion started, I evolved out of an Order Coordinator rights of access and was given a not-so-typical role as an "analyst". I had more than a firefighter role in SAP, as my normal log in credentials gave me full rights to all of these modules and even special reporting. Our parent global company realized necessity for my role and followed proper protocol to authorize the access changes to still meet the SOx regulations. Prior to using SAP, I never thought I'd fall in love with it and enjoy my job so much, but it happened! Despite my previous employer's less than perfect data that was copied into SAP, we managed to have an efficient ongoing process to clean it all up. I became more of a liaison between Financial Operations and our IT Dept/SAP Consultants. I "translated" the technical steps that IT/SAP Consultants were trying to teach everyone and trained my Financial Operations team in a way they would understand. I truly enjoyed my job, even at our most difficult moments.
However, after all of the fun I was having while working in SAP and truly gaining a ton of useful experience and knowledge, "life" happened and I had an opportunity to move from Atlanta, GA to southern California. I've searched for months to find a new career here in California with a company that I could continue my learning experiences and become more proficient in SAP, but I'm a little lost. My search to find jobs have only given me possibilities in Customer Service positions or ones that are SAP sales/programming based. I'm floating in limbo and looking for help from the SAP community on where I can go from here to get back into a career path with SAP.
I'm 28 years old and I'm currently finishing my Associate degree in Business Administration. I'm a Microsoft Certified Professional (MCP), certified with the Help-Desk Institute as a Support Center Analyst, and also completed my previous employer's Quality Advocate Certification which focused on Six Sigma and Lean concepts. Prior to leaving the company, I was being considered for a company sponsored training in the Six Sigma Green or Black Belt program. I've recently started working a contract position as a Customer Service Rep, processing orders, but the company will be completing an SAP conversion in May 2013; so only a few months away. The problem I have in this position is that I feel frustrated in learning their current software when their entire team seems to have their own personal ways of doing their job. I prefer to have structure and perform job duties the right way, then building on that to make the job more streamlined. I spoke with my recruiter but he feels I may be a bit premature on feelings about working in this contract position. I may be just feeling a little impatient in having to wait another 3 months to see if the company may even hire me on permanently and what role I would have with SAP, beyond Customer Service Rep. I'm hoping to get some direction from the SAP community on where I might focus my attention in learning SAP. My hope is to find a position working with SAP like the one I enjoyed so much back in GA. I'm even considering options to learn the programming side. I think SAP is a great software package once people understand how it's designed, or can be designed, to work.
Please help!!
I'd be happy to provide my resume to anyone willing to review it and give me some pointers. Any advice would be greatly appreciated!

I appreciate the length and detail of your post. I struggle answering questions from folks who give too little info. It's refreshing to have too much info for a change.
I'll summarize your post and give suggestions:
You have very strong end user experience, almost bordering on support level SD knowledge. You have experience with the way that at least one company implemented SAP SD but don't have many years of experience with different approaches, so you can't pitch yourself as someone who's "been-there, done-that" outside of the SD world and you can't bill yourself as having SD functional knowledge to the extend that you could be a consultant for SAP SD. (See FAQ: Different Career Paths in SAP for descriptions of different traditional SAP career paths.)
You've moved to Southern California, which is chock full of companies using SAP, by the way, and you're having a hard time finding the right job. Your education is probably going to be problematic at this point. Most SAP related jobs require a Bachelor's Degree at a minimum. Definitely keep on going with your degree. I don't know where you're doing your associate's degree, but you might want to look in to Cal State Fullerton, which has an *excellent* SAP focused business degree program. (http://business.fullerton.edu/).
You've found work at a company but had to start over at a lower level of responsibility. Since the job you just landed will be transitioning to SAP in 3 months, you have an opportunity to repeat your previous rise by volunteering to be a super-user again. Alternatively, you could talk to the group within your company and express your desire to help out supporting the system from the back end. Traditionally, companies lose a few folks immediately following an implementation, so there's a good chance that if you make your desires and skills known, that you'll be able to move onto the support team once a position opens up.
All of the above assumes that you want to continue on the functional side of SD. You didn't mention any aptitude or preference for programming. It is certainly easier to get programming jobs than functional jobs (see How did you get your start in SAP?), but it seems like you really enjoyed the functional side of SAP. I do *not* recommend learning an SAP skill for which you have no desire simply to get a job, hoping that you can switch later. Use the skills you have to get the job you really want, doing something that really excites you. It's far to easy to fall into a job simply because it's there and get trapped and burned out.
Hope this helps!
Best regards,
--Tom

Where can I contact customer service?,.....specifically...

to report an incident at an apple store involving a genius?
i have searched all over this site and can find places to provide feedback for the website, programs, etc. but nowhere can I find where I can email someone about my dissatisfaction with the genius bar (in case you are wondering ... despite having apple care the person did not help me when Eudora crashed and couldn't be re-opened. I wanted to recover my mail. It crashed bc my battery died [of course battery not covered by apple care]. I personally figured out how to recover my mail (my "genius issue") using the Mac Mail program. The genius would not help me because , as he repeated over and over, Eudora is not Made By Apple. Yeah, well, I know that , but Mail(tm) is!!
Anyway --
I can find nowhere to note my dissatisfaction to someone In The Office.
THANKS.

Sugarmags --
I really don' t think calling the store is going to be effective because everyone who works there has entered into a camraderie with each other and I'm just a "complaining customer".
The person in charge of the running the Apple Store where the "Genius" works has, imo, the most vested interest in seeing that his/her personnel provide the best customer service possible. He or she is charge of all facets of the store's operations, including the service rendered by the "Geniuses" employed there.
By all means, feel free to complain to someone in Cupertino -- you can write them and include all the details you want at this address:
Apple
1 Infinite Loop
Cupertino, CA 95014
or call at this number: 408.996.1010
But when you're done venting to someone far removed from the problem, my advice is that you also complain to the person best situated and most motivated to do something to do something about -- the manager of the Apple Store where the "genius" you complain of is employed.
Good luck!
-- JDee

Where do you post topics that have to do with customer service?

Where do you post topics that have to do with customer service?

What do you mean?
This is technical support user-to-user forum.
"Apple Discussions is here to help people use Apple products and technologies more effectively."
"your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well"
http://discussions.apple.com/help.jspa

What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!

I am so furious right now to the point my whole body is shaking and I feel dizzy!
I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now.
I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website.
My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date.
I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly.
Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account.
If this happens to many accountholders, I would not be this frustrated.
I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame.
Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me. Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a SERVICE that I am entitled to!
What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem.
You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY.
What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit.
I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment.

I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way.

Where to I leave feedback on customer service?

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