Which Data usage should I believe?

Ok. So I recently purchased the 200Mb plan for my phone. Now I reset the statistics just two days ago and it already said I have used 57Mb. But if I use the ATT data usage service it says I have only used 14Mb. Help?

AT&T's usage statistics are what you will be charged for.
Note, however, that sometimes it takes AT&T's billing system a while to catch up. Most usage shows up within several minutes or an hour, but not all, and if you are roaming on a non-AT&T network, it could take many days.
Also, did you re-set usage at exactly the same time AT&T did? Sometimes when you switch plans, AT&T takes some time to catch up.

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The Sequence/order in which Data Import should be done?

Hi experts,
Can anybody suggest the sequance/ order in which we should do the data import using DTW, while setting up a fresh company, so that we can avoid dependancy conflicts?
Is there any document available?
Thanks and regards
Ajith G

Hai!
Check List For Data Migration
Sl.No.     Module     Data
1     Finance     Chart of Accounts
2     Finance     Validating Cash Account, Control Account, Multi-Currency properties for G/L Accounts, Account Type, Relevant to Budget, Exchange Rate Differences, Rate Conversion, etc.,.
3     Finance     Profit Centres
4     Finance     Distribution Rules
5     Finance     Mapping Distribution Rules to G/L Accounts
6     Finance     Projects
7     Finance     Mapping G/L Accounts to Projects
8     Finance     Currencies
9     Finance     G/L Account Determination
10     Finance     Item Groups Accounting
11     Finance     Warehouse Accounting
12     Finance     Item level Accounting
13     Finance     Tax Codes
14     Finance     Plant Wise Tax Information
15     Finance     Freight Types (Additional Expenses)
16     Banking     Banks
17     Banking     HouseBanks
18     Banking     Payment Methods for PaymentWizard
19     Inventory     Locations
20     Inventory     Manufacturers
21     Inventory     Package Types
22     Inventory     Inventory Cycles
23     Inventory     Item Groups
24     Inventory     Item Properties
25     Inventory     Warehouses
26     Inventory     Define Default Warehouse
27     Inventory     Excise Chapter Information
28     Inventory     Items - (Attributes ex.: PurchaseUOM, InventoryUOM, SalesUOM, Conversion Factors)
29     Inventory     Items - Labor & Travel Type
30     Inventory     Customs Groups
31     Inventory     ShippingTypes
32     Inventory     LengthMeasures
33     Inventory     WarehouseLocations
34     Inventory     WeightMeasures (Volume)
35     Inventory     PriceLists
36     Inventory     BP Catalogue Numbers
37     Business Partners     Customer Groups
38     Business Partners     Vendor Groups
39     Business Partners     BP Properties
40     Business Partners     States
41     Business Partners     Payment Terms
42     Business Partners     Sales Employees
43     Business Partners     Territories
44     Business Partners     BP Customers
45     Business Partners     BP Vendors
46     Business Partners     BP Priorities
47     Sales     SalesStages
48     Sales     Industries
49     Sales     Information Source
50     Sales     Commission Groups
51     Sales     Relationships
52     Sales     Level of Interest
53     Sales     Won/Lost Reasons
54     Sales     CompetitorInfo
     Sales     Partners
57     Production     Products
58     Production     WIP Products
59     Production     Production - Bill of Materials
60     Production     Sales - Bill of Materials
61     Production     Assembly - Bill of Materials
62     Production     Template - Bill of Materials
63     CRM     ActivityTypes
64     CRM     ActivitySubjects
65     CRM     ActivityLocations
66     HR     Teams
67     HR     Employees
68     Service     Queue
69     Service     ContractTemplates
70     Service     Service Call Status
71     Service     Service Call Priority
72     Service     Service Call Origin
73     Service     Service Problem Type
74     Service     Service Call Type
75     Service     Technicians
76     Service     SolutionStatus
77     Administration     MultiLanguageTranslations
78     Administration     UserLanguages
79     Administration     User Defaults
80     Administration     Users
81     Administration     Departments
82     Administration     Branches
83     Administration     UserPermissionTree
84     Administration     Assign License to users
85     Opening Balance     Item Opening Balances
86     Opening Balance     G/L Opening Balances
87     Opening Balance     BP Opening Balances
88     Configuration/Development     oUserFields
89     Configuration/Development     oDynamicSystemStrings
90     Configuration/Development     oChooseFromList
91     Configuration/Development     oQueryCategories
92     Configuration/Development     oUserQueries
93     Configuration/Development     oFormattedSearches
94     Configuration/Development     PLD
95     Configuration/Development     QueryPrintLayouts
96     Configuration/Development     StoredProcedure
97     Configuration/Development     Document Numbering Series
98     Configuration/Development     Alerts
99     Configuration/Development     Approval Procedures
Regards,
Thanga Raj.K

Any way to determine which app is causing a spike in my data usage, I've gone over my monthly limit?

In 2 separate 2 hour periods, my phone went through 500MB of data each period - pushing me close to my monthly limit on Verizon. I turned off Cellular Data completely, and have been trying to figure out what app is doing it. It seems to be something that happens quite suddenly, as I've noticed that the phone gets really hot. And no, I'm not streaming video, I don't have iTunes match, or any of those obvious issues.
So, I've downloaded Dataman, My Data Manager, and Onavo, but unfortunately, none of them allow you to see which apps are doing the data hogging. My Data Manager does allow me to see data usage on WiFi (the other 2 don't, assuming that all you care about is cellular data)....and it at least confirmed for me what I thought.....After a day of minimal data use, I suddenly had a spike of almost 20GB of data use in 1 hour. Yes, you heard it 20GB!!!! It's as if my entire iTunes music library was being downloaded (and no I don't have iTunes wifi sync enabled, and besides, I had just previously synced via USB, so there was nothing new to sync).
My guess is this is related to this:
http://www.guardian.co.uk/technology/2012/oct/17/iphone-5-iphone
Apple needs to figure this out -- Verizone needs to compensate all of us --
But in the meantime, does anyone have any ideas on how to figure out what apps/services are using the data?

GV2,
I'm glad Mrhelper was able to shed some light on this for you! In iPhones, the amount of data you're seeing under each app is for the "Current Period." Just above that list you'll see info about the Current Period and Current Period Roaming. This is just an overall snapshot of total data usage for that period of time. The Current Period does not reset on its own, so it will be counting everything from the last time you reset it through now. You can reset it by scrolling to the bottom and tapping on "Reset Statistics."
So, for example, if you reset your statistics 3 days ago and then there's 1GB used under App Store you'll know that over the last 3 days 1 GB of data has been used for the App Store.
SarahO_VZW
Follow us on Twitter @VZWSupport

How can I monitor my monthly data usage for all 3 computers in my house? I have an Airport base station and it seems there should be software to monitor it from that point rather than monitoring the usage for each computer and then adding it up.

How can I monitor my monthly data usage for all 3 computers in my house? I have an Airport base station and it seems there should be software to monitor it from that point rather than monitoring the usage for each computer and then adding it up.

The following example was one of dozens that showed up on a simple Google search of.....
monitor Internet data use on a Mac
Watch your Internet usage with NetUse Monitor | Macworld
Most service providers have an application for their users as well.

Data Usage Packages should be in smaller increments and lower bills.

I just read info on data usage on your website. It says that you are in the process of beta testing new data usage packages. All of the packages your site describes are increasing data limits, i.e. "the data amount included with Economy Plus through Performance XFINITY Internet tiers would increase from 250 GB to 300 GB".I checked my own data useage (average around 30gb/mb) and then clicked on your link that shows the median data useage for your customers (average 40 gb/mo). Is there a way to lower my bill by having a lower data limit? I can't see why I (and apparently your average customer) should have to pay for a data allowance that is way more than my average useage. Is there a 100gb or 50gb/mo plan?I could be misreading this info, and if so, my apologies.

If someone at Verizon could answer this I'd appreciate it as I am considering whether to purchase through Verizon or AT&T. I've been a Verizon customer for several years but I'm growing a little concerned about these complaints that I've been reading about.

I am a MacBook user, which data recovery software should I employ?

I am a MacBook user, which data recovery software should I employ?
Since MacBook adopts Mac OS X, MiniTool Mac Data Recovery, which is compatible with Mac OS X and recovers data directly under Mac, was recommended.
Or you can certainly employ MiniTool Power Data Recovery if you can remove Mac hard disk to a Windows-based P

Hi,
Regarding the current question, please contact the Apple support from the following link for details. Thanks for your understanding.
https://discussions.apple.com/index.jspa
Best Regards,
Andy Qi
Andy Qi
TechNet Community Support

Is there an easy way to know which app(s) are causing spike in Data Usage?

I have an iphone 4, but son and daughter have iphone 5s and my wife a lumina. We all spiked in data usage last month, how do we determine what caused this? Was it Facebook or Pandora? Some other app? There must be an easy way to find out. Please advise. Thanks!

GV2,
I'm glad Mrhelper was able to shed some light on this for you! In iPhones, the amount of data you're seeing under each app is for the "Current Period." Just above that list you'll see info about the Current Period and Current Period Roaming. This is just an overall snapshot of total data usage for that period of time. The Current Period does not reset on its own, so it will be counting everything from the last time you reset it through now. You can reset it by scrolling to the bottom and tapping on "Reset Statistics."
So, for example, if you reset your statistics 3 days ago and then there's 1GB used under App Store you'll know that over the last 3 days 1 GB of data has been used for the App Store.
SarahO_VZW
Follow us on Twitter @VZWSupport

Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)

3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month. 30 seconds later, she got another one saying that she had used 100%. Granted, her data plan is small, 200 MB. But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb. This month she got to 380 mb before we were able to shut off her cell data. Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi. We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone. In case anyone is wondering about her iPhone 5 being one in the recall, it is. I took it in and had it tested. Apple says the battery is fine. It does hold a charge well. When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s. Sure enough, I've seen similar results. With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours. Of that total, 479 MB was used for Documents & Sync. I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit. I don't think AT&T even offers one that big anymore. I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
Any ideas would be greatly appreciated. Thanks in advance for your shared insights.

Hey this is Brian, bjmcmurry, under a different user ID. If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
Anyway, let me be as brief as I can. After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain. I believe I have a reasonable explanation of the problem, an iOS logic bug.
I had everything under my control clamped down on the test phone to minimize data usage. Also, I was forcing all data usage to use the cell towers. I determined that I was burning at least 11 to 13 Mb per hour doing nothing important. I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID.
The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS. One was a iPhone 5 and the other was a 5s.
Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive. I got the battery replaced, thanks for that.
Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing. Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem. He eventually figured it out, this was not a user error or broken hardware. We surmised that the reason I was sent to him was to verify and document that there was a problem. I clearly had a problem. After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor. So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
My primary frustration is that this should have been escalated to software engineering right away. My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue. Diagnosis of this type of problem is well beyond the Genius’ knowledge and job. The Genius did a very good job doing what he could within the scope of his job. He just couldn’t solve this problem and had no one within Apple to which he had access for help.
However, that initial consult with the engineer was a bit feeble. Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach. Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.' Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition. The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID. Duh, been there!!!
Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient. Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain. Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password. Afterward, my cell data usage seemed to drop dramatically.
I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring. We'd talk then and I would have results to report. She agreed.
Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day. Am I happy that the excessive Cell Data usage has stopped? You bet! But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem. As I use to say to my employees, that is not the ‘Macintosh Way.’ And, rebooting the the 'Microsoft Way.'
When I reported my findings to the Analyst, we both concluded that data usage was back to normal. She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem. Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do. All reasonable tasks. But clearly, the engineer hadn't even ready the notes on the case before responding. And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle. The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password. If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
Anyway, I hope this helps you.

Data usage skyrocketing and I can't figure out why

I've been watching my AT&T data usage recently. I have the original iPhone and had expected to replace it this year. That will apparently cause me to lose the unlimited data plan, as per AT&T's latest announcement.
For some reason my usage, which used to run about 70-100MB/month, is getting towards the 1 GB level and climbing. Last month it was 770 MB. My bill details only show data "out," nothing "in." Most nights around 2:30 a.m there is a lot of activity, anywhere from 60KB to 80,000KB At that time the phone is asleep (as I am) and charging -- but not connected to a computer.
I've turned off Push email (which disables "find my Phone.") I have all app notifications turned off. My phone does not have GPS. I have wi-fi at home, but a lot of data transfers seem to be at times during the day when I believe I am connected via wi-fi. Except for the occasional App Store purchase on the fly, I download from iTunes to my Mac and sync with USB cable.
I do have 4 email accounts besides MobileMe and I retrieve mail manually to save battery life.
With the 2G iPhone on Edge, I cannot do streaming video and other things that I would want to do with a more capable phone. I am paying $99/year for MobileMe and have been advised to cripple it. AT&T customer support suggested that apps are the problem, but gave me no guidance on figuring out which apps might be the culprit(s). My understanding is that the iPhone doesn't allow apps to run in the background. I know Apple doesn't update without permission. I am not subscribed to any AT&T services that I know about.
I just want to understand how this all works. If there are some apps that are misbehaving, how do I figure out which ones? I do not want to get an expensive new iPhone and find out I can't afford to enjoy it.
I have restored the phone to factory settings twice in the past four months on advice from Apple.
Does anyone have any thoughts on this?

ksujeff99 wrote:
I have the exact same issue, as do some other people at the end of this macrumors thread. http://forums.macrumors.com/showthread.php?t=576888
I have MobileMe and 3 other email accounts but I don't think that's the issue. My 3GS is consistently doing accessing the 3G network middle of the night when I have a full WiFi signal from my home network. There is no reason that I should have any data activity during this time.
A Mac Genius told me that when the iPhone goes to sleep, wi-fi is disconnected. This means the phone is then on the cellular network. In my mind that is a design flaw. The phone goes to sleep to reduce energy usage, but the cell network uses more energy than wi-fi. That's a separate question from the data use issue, which is relevant for several reasons: cost, user control and privacy.

IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
In the past few minutes, I have done the following to the phone:
Turned off Cellular Data
Turned off iCloud Backup
Turned off Cellular Data for all unnecessary apps
Turned off Location Services for all unnecessary apps
Turned off Notifications for all unnecessary apps
Changed all email accounts to manual
Turned off Diagnostics and Usage sending
Turned off Ad Tracking
Turned off Documents and Data
Now, not to sound spoiled, but I think this is both tedious and a pain in the rear end. It seems to me like it's just treating the symptoms rather than the disease itself, so to speak. I feel that for the money we pay for what is essentially a handheld computer with phone capabilities, I should be able to use it as such. When I've turned off Cellular Data in the past to remedy this problem, I notice that I don't receive texts from a lot of people, which is really frustrating, because I feel like I basically just have a glorified iPod. If I had wanted an iPod, I would have bought an iPod. So, basically, has anyone experienced this problem recently/found a solution that actually fixes the problem rather than just masking it? I feel bad about the overage charges and am very annoyed with the fact that my old iPhone seemed to work better than this new one, and that I can't seem to find much evidence of either Apple or AT&T making much of an effort to acknowledge or fix this expensive problem. My phone reports that my cellular data usage for the current period (which ends on February 11, and it is currently January 28) is 21 GB, and I find it very hard to believe this to be true.
I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
Thanks.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

AVAudioRecorder data usage and sound quality

Witch is the best setting to the right mix of file size(data usage) and sound quality(ability to hear the conversation) when we work with AVAudioRecorder.
Thanks
Willy

AntonBecker wrote:
Alternatively, I can avoid the overage fees by agreeing to change my plan -- increase my monthly allowance -- but I have to pay the difference for all of the months that have already gone by all the way back to the beginning of my contract. In other words, I have to pay for additional GBs for months that are in the past and for which I have no possible way to actually use that data allowance. This is NOT TRUE. You can have the change backdated to the BEGINNING of your CURRENT billing cycle but it WILL NOT go further back than that.
I must say, that as a business model for raking in un-earned revenue, it's pretty impressive. As a customer, though, I'm not terribly impressed.
Does anyone else feel that these practices are just a wee bit unfair, to put it mildly?
I would think that the following would be fair business practices:
(1) If I don't use some GB data allowance, for which I've already paid, then that allowance should roll into the next month OR; Verizon doesn't have roll over minutes and they most likely will not have roll over data.
(2) I should get a refund for data allowance that I don't use. Should you ALSO get a refund for unused minutes while you are at it? I don't watch all of the channels for which my cable company charges me. I would prefer a refund for THOSE before I get a refund for minutes/data from Verizon. I would make a considerably larger refund with that.
(3) Alternatively, since Verizon believes it is OK to charge extremely inflated overage fees, then I feel it's only fair that they refund to me, at that inflated rate, for GBs that I don't use in any given month.
How do the rest of you feel? I feel you should most likely look for a provider which better fits your view on how they should price their service. Good luck.
Sincerely frustrated,
Anton

Is WiFi free? Yes; how do you set it up to maximize usage to reduce data usage on own phone, no; what charges are incurred when using Wi-Fi?

On operating system for my phone not listed on operating system drop down, I am entering it here: Version 4.3.3(8J2). I am a re-subscriber to AT&T's iphone service, and hope this time around the experience will be more positive. I believe me not educating myself more on the features was the reason behind this aspect. On the subject of Wi-Fi; I was told, heard that the Wi-Fi which is available throughout the DFW, TX area is something I should take advantage of to reduce my data usage. I have an iphone 3GS 8GB phone which was purchased this week. Any advice would be appreciated, concerning the Wi-Fi network settings and any other new user details I may use would be appreciated. Thank you, Tq1

iPhone User Guide (For iOS 4.2 and 4.3 Software)

Data Usage and Overage Charges

Greetings Verizon Community:
I'm wondering how the rest of you feel about the quality of Verizon's billing charges policies as they relate to your data usage.
At the moment, I have a monthly plan that allows me a certain number of GBs per month.
If I don't use them all, I lose them -- even though I still have to pay for them (so, essentially, they are mine and Verizon is stealing service from me, for which I've already paid).
If I have the audacity to use more than I guessed that I would need, Verizon charges me "overage" fees at an extremely inflated rate.
Alternatively, I can avoid the overage fees by agreeing to change my plan -- increase my monthly allowance -- but I have to pay the difference for all of the months that have already gone by all the way back to the beginning of my contract. In other words, I have to pay for additional GBs for months that are in the past and for which I have no possible way to actually use that data allowance.
I must say, that as a business model for raking in un-earned revenue, it's pretty impressive. As a customer, though, I'm not terribly impressed.
Does anyone else feel that these practices are just a wee bit unfair, to put it mildly?
I would think that the following would be fair business practices:
(1) If I don't use some GB data allowance, for which I've already paid, then that allowance should roll into the next month OR;
(2) I should get a refund for data allowance that I don't use.
(3) Alternatively, since Verizon believes it is OK to charge extremely inflated overage fees, then I feel it's only fair that they refund to me, at that inflated rate, for GBs that I don't use in any given month.
How do the rest of you feel?
Sincerely frustrated,
Anton

AntonBecker wrote:
Alternatively, I can avoid the overage fees by agreeing to change my plan -- increase my monthly allowance -- but I have to pay the difference for all of the months that have already gone by all the way back to the beginning of my contract. In other words, I have to pay for additional GBs for months that are in the past and for which I have no possible way to actually use that data allowance. This is NOT TRUE. You can have the change backdated to the BEGINNING of your CURRENT billing cycle but it WILL NOT go further back than that.
I must say, that as a business model for raking in un-earned revenue, it's pretty impressive. As a customer, though, I'm not terribly impressed.
Does anyone else feel that these practices are just a wee bit unfair, to put it mildly?
I would think that the following would be fair business practices:
(1) If I don't use some GB data allowance, for which I've already paid, then that allowance should roll into the next month OR; Verizon doesn't have roll over minutes and they most likely will not have roll over data.
(2) I should get a refund for data allowance that I don't use. Should you ALSO get a refund for unused minutes while you are at it? I don't watch all of the channels for which my cable company charges me. I would prefer a refund for THOSE before I get a refund for minutes/data from Verizon. I would make a considerably larger refund with that.
(3) Alternatively, since Verizon believes it is OK to charge extremely inflated overage fees, then I feel it's only fair that they refund to me, at that inflated rate, for GBs that I don't use in any given month.
How do the rest of you feel? I feel you should most likely look for a provider which better fits your view on how they should price their service. Good luck.
Sincerely frustrated,
Anton

Data Usage Details, Billing Concerns

Hey All,
I just finished my first month on the 200MB data plan, trying to save myself $15 a month, and have been looking over my bill that details my data usage. There's something extremely wrong with the reported data usage, and I'd like to get to the bottom of it. I have an iPhone 4.
Focusing on just the data usage over 1MB, there's a ton of reported data usage at times when I would have either been asleep or on a wi-fi network. In fact the majority of usage reports over 1MB fall into one of those two categories. How could there be 10MB of data sent while I am asleep and my iPhone is within 5 feet of the wi-fi router? And what on earth could be? I have my mobileme email and exchange work email set to push, but neither should account for more than 500kb of messages in the middle of the night, even if I weren't on wi-fi, or asleep.
I try to limit my actual data usage outside of wi-fi networks to RSS feeds an email, a habit I got into from my iPhone 3G days which was so painfully slow I wouldn't want to wait for a full website to load. So how I'm even coming close to using 200MB a month is a mystery to me (120MB reported data usage last month). Using the latest reports only, as I know for sure where I was the past three days, none of these data claims should be on my bill:
07/24 (Sun) 1:28AM - 1.6MB (I was at home asleep with the iPhone on left 2ft from the wi-fi router)
07/23 (Fri) 8:24M - 2.7MB (at home getting ready for work, connected to wi-fi)
So what's going on? It's not like I can stop using data I'm not using. Thanks for reading.

Thanks Lawrence. I called Apple and they offered no explanation for why the iPhone wasn't maintaining it's wi-fi connection, and the closest thing to a solution they had for me was suggesting I manually enable and disable cellular data as I enter and leave areas with a wi-fi connection...ridiculous.
I've gone through my bill in its entirety, and 75.35MB were sent/received in the morning before I left for work or the night before while I was asleep, when the iPhone should have been connected to my wi-fi network. That's 44% of my entire data usage for the month! (my total data usage for the month was 170MB, not the 120MB I reported earlier).
For the first 10 days of my billing cycle I had an iPhone 3G running iOS 4, so I don't believe this issue is specific to the iPhone 4 hardware (which is what I've been using for the past 25 days).

BT Infinity Data Usage Wrong

After getting a warning at the end of January about my data usage exceeding 240GB, I've been pretty annoyed about the Infinity Option 2 service, since it is patently neither 'Infinite' nor 'Unlimited'.
I took it upon myself to monitor my own usage, and for the last couple of days I've been estimating how much bandwidth I've been using - I figured a couple of hours Iplayer, some surfing, a little Xbox would mean about 3GB max, so I checked my router which shows :
Connection time : 1 days, 19:49:44
Data Transmitted/Received (MB) : 1885.9 / 57.2
So, looks like I over estimated it, total is just under 2GB.
Now, issue is, I checked
http://www.bt.com/appsyouraccount/usage/viewYourBroadbandUsage.do
Which is showing 16.27GB, updated 02 Feb 2011 at 23:59
(It showed about 7.25GB, updated 01 Feb 2011 at 23:59 previously)
This is a vast difference - and even looking at the overlapping period, BT have me using about 8-9GB in one day, and I have a total of 2GB for that day, and the next. (Actually, I was at work all day on the 2nd, and at night my speed was 0.5MB/s - which I raised a fault for, so it would seem incredible)
Now, I'm incensed about what I believe to be mis-selling of the product, and locking into a contract that may mean no service (2MB/s for 30 days in useless to me since I use VNC for work), but this issue of them using incorrect measurements as a determining factor on whether to bother providing a service that's being paid for (at a vast premium over similar ones) would seem to be a major issue.
If they want only low usage customers who've never heard of Iplayer, they should market it that way, and allow people such as me to use providers more suited to our needs. Hiding information during the buying process, and using subjective and unauditable reasons for tricking people into paying for a service they have no intention of providing is unreasonable and should be investigated.
Anyone else had a similar experience?
For Info :
Getting the data information from your router :
1 - http://192.168.1.254/
2 - Click on Settings and Sign in (password on router unless you reset it)
3 - Click on Advanced Settings and "Continue to Advanced Settings"
4 - Click on Broadband.

Not sure anyone's still listening, but it's therapeautic to type it out, so here's the latest.
I went on BT's live customer service and reported it :
"We are currently experiencing some technical issues with our online service, which is why you are experiencing this problem"
I asked what my current usage was, ignoring the website tool as was told to call the 'fair usage team' on 0800 7076044.
I called them, spoke to someone who told me it was either
1/ My router had become unencrypted
2/ A Trojan
I asked why either of those would result in the router reporting the wrong information and explained how a router works - regardless of the source of the data transfer, the router would have it in it's logs (barring ridiculous scenarios involving hollywood movie plots).
I was transferred to 'the technical team' at 10:40, on hold until 10:56
back on hold 10:57
off hold 11:03 - informed they were 'getting hold of the customer services team'
back on hold 11:03-11:08 - told they could help and checking with manager, back on hold
11:24 - back off hold for a couple of minutes as they suggest there might be a button on the web page to report it, informed them I'd already raised a complaint with them 2 days ago and asked if they could just tell me my usage for February thus far - from their systems, back on hold 11:27
11:40-11:53 - informed they couldn't access that data. Now asking if the figures on the router could be wrong under any circumstances, Manoj, Ref vol011-45571649670 confirmed that those figures (and therefore the ones noted above) can't be wrong and include all the data through the router, regardless of the source.
This is confirmation that the figures BT are using to cap peoples service punitively for 30 days to an unusable 2MB/s are being overestimated (at least in my case) by a factor of 4.
I would presume that 300GB means I'm actually using 75GB.
Given up on the phone call now - 12:05 - he wanted to transfer me to billing.

Which Data usage should I believe?

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