While updating to iOS8 my phone is now frozen on a screen which shows the apple and the progress bar for over 2hrs now. What should I do?
My phone is now frozen during the iOS 8 upgrade. What should I do the employee at at&t told me it could take up to 8 hrs for the upgrade is this true.
Hey paw1465,
Thanks for the question. I imagine it has been quite some time now since this issue occurred. However, if you are still experiencing issues you can check out the steps in the following resource:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht1808
Thanks,
Matt M.
Similar Messages
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phone wont progress from icloud transfer
Hey there ddjild,
It sounds like you are restoring your previous phones backup to your new one, but the progress bar appears to be stuck. According to this article:
iOS: Apple logo with progress bar after updating or restoring from backup
http://support.apple.com/kb/TS3681
the process can take from several minutes to an hour to complete. The amount of time depends on the number of files on the device and whether you're erasing, updating, or upgrading your iOS.
If the device has stil not finished the process, I would recommend resetting the device with the following article:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If that does not get the phone booted back to the Lock Screen so you can get to your Home Screen, I would next try putting the device into recovery mode and attempting another restore from that backup:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Cheers,
Sterling -
The App Store said I needed to switch countries so I clicked the button and it switched it for me but now I can't update my apps but when I try to change it through settings it still says the country is the u.s. I don't know what to do to change it back
See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311
If necessary Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I'm trying to update my iPhone 4s to iOS 7.1.2 and it just froze on the screen with the apple and the loading bar, it won't move and it's been like 45 minutes PLEASE HELP!
iOS updates can take a while, try back in an hour or so. My iPad took half an hour for an incremental update. And that was on a fast home WiFi.
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I just installed Readdledocs on my ipod, and now when I launch the app, I get a screen which says "downloading message" and the app freezes and won't do anything else. How can I get the app to function again?
This happened after I tried to get Readdledocs to open an epub file which I created in Calibre.This is a followup to my own posting above.
Thanks to Dave Sawyer for posting information about re-downloading an app which has been deleted. I deleted the app from iTunes. Then, when I synched, iTunes asked me if I wanted the items on my ipod touch copied back into iTunes. I said yes and then synched.
Readdledocs is now working again. It is no longer frozen. However, I have learned my lesson. I will download only pdf's from now on. I don't think it works so well with epub files. The text reflow feature of Readdledocs is exactly what I need to use for my work documents on my ipod touch. -
Problem while downloading latest updates with iphone 4. error number 0xE8000065. The computer cant find the phone and the phone doesnt react on anything anymore. display shows apple and being busy cirkel.
Follow the instructions in this support article:
http://support.apple.com/kb/TS3221 -
When i try to uninstall Apple software update it brings up a message saying "There is a problem with this Windows installer package. A program requirement for this install to complete could not be run. Contact your support personnel or package vendor." I believe i have Windows VISTA. Yes i know its old but i have not had the money or time to update.
I just want itunes installed properly so i can use it for when i have my new phone. please please help i have tried everything it seems like !For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I tried to reset my iphone 5 from the phone and not a computer. I have had a blank screen with the apple logo and a full progress bar. I can not get my phone to restart. What can I do?
Sorry i meant iOs5 to ios 5.0.1
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Stuck with the apple and the scrolling gear while booting
Hi there
i am using my mac for more than 2 years , i did not format it or even fix any thing into it but now something bad happend...
accdentaly my genius friend preesed the power putton for more than 5 seconds to start up the computer and i heared a sound and a the normal flashing light under the track pad and suddenly i was stuck with the apple gray booting screen and the scrooling gear and the computer does not go further .. i left for 2 hours and it still stuck with the same screen ... try to restart do any thing no results also ...
NOTE: THE BIG PROPLEM IS THAT I PUT A PASSWORD FOR THE FRIMWARE AND I FORGOOT IT SO I CAN NOT USE THE FOLLWOING:
1-the ability to use the "C" key to start up from an optical disc.
2-the ability to use the "N" key to start up from a NetBoot server.
3-the ability to use the "T" key to start up in Target Disk Mode (on computers that offer this feature).
4-Diagnostic volume of the Install DVD.
5-mode by pressing the Command-S key combination during startup.
6- a reset of Parameter RAM (PRAM) by pressing the Command-Option-P-R key combination during startup.
Requires the password to use the Startup Manager, accessed by pressing the Option key during startup (see below).
7- Safe mood.
8-Single mode acsses and the other one i forrgot its name.
SO I FIGURED THERE IS NO WAY BETER THAN THE PRIVIOUS WAYS TO SOLVE THE PROPLEM
IF YOU HAVE ANY IDEAS OR ANY THING SO I CAN FIX THIS THING ?
Thanks in advance >>>
iBook G4 Mid 2005 Mac OS X (10.4.8)I was mistaken about the PMU..with a little more digging I found that Open Firmware password can be removed if you change the amount of memory installed.
I found this info here: http://archive.macosxlabs.org/documentation/firmwaresecurity/faqs/faqs.html#remove_passwordprotection
The following is a link from Apple's site to download the user's manual for your iBook:
http://manuals.info.apple.com/en/iBookG4(Mid2005)_UsersGuide.pdf
It provides the instructions to add or remove memory from the machine. If you do have additional memory installed then you'll be able to remove the memory, and reset the PRAM, that way your password is gone. Hopefully from there we can figure out and fix your startup issue.
Ben -
My Wi Fi was not working it said no address so I backed up my phone then did a restore. However since i did the restore yesterday morning 10am the phone has not come back up all thats happening is the silver apple with the little circular lines keep moving the if flashes and goes off and ncomes back up doing the same thing over and over. can you ploease assist me i depend totally on my phone, Thanks in advance
Try this article - http://www.apple.com/support/iphone/assistant/
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i just received a mac book pro from my dad. while trying to get used to it i tried to upgrade the os which failed because of an error. i tried again. when i tried to start later, i get a chime, and progress bar, and a spinning wheel. after 1 minute the bar is only progressed 25% then it disappears and the screen goes black. none of the keys work. I tried to re boot and the same thing happens. what do i do?
If it's new and you don't have anything on it yet, you can reinstall the OS from scratch. You don't say what OS or model, but try booting while holding down the Command and R keys. If you get the recovery partition, use Disk Utility to reformat the disk then reinstall.
This will wipe out everything on the drive though. -
My sister gave me her iphone 4s for my son. It needed a new battery so, I bought one and replaced it. after doing so, it will not power up. I can only see the apple on the screen and when left for a few minutes.... 10 lines of numbers and codes show up at the top of the screen. Did I ruin the iphone by replacing the battery? Was a simple switch so I don't understand what is going on. Have never had one of these before.
iPhones are not user servicable.
Take the device to a competent repair person or buy a new one. -
I plugged my iphone in to do an update and it was mid way through the update when the phone was accidentally disconnected. Now the phone is stuck on the screen that shows a cable and the iTunes image suggesting the phone needs to be plugged in to iTunes. I have plugged it in, powered on and off, attempted to enter DFU mode numerous times all with no success. ITunes does not recognize the phone and I continue to only receive the screen saying I need to plug in to iTunes.. Please help!
Hold Sleep Button with Home Button toghether until it restarts Always it takes 8 to 15 seconds, after it restarts leave the sleep button and remember do not leave the home button it automaticlly switches to DFU mode.
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TS1702 Phone stuck on the updating screen. Black with the apple and loading bar.
Updated to iPhone ios6. It started uploading the software. Iphone screen black with the apple and the loading bar. It's stuck there. Won't do anything. Itunes doesnt even recognize it anymore.
iOS: Unable to update or restore
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My iPad is stuck with the apple and the updating line but it is not finishing the update and the iPad is stuck I can't shut it off nothing is working just the bright white apple in the window.
Hi rm44,
Try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the reset is complete, the Home or Lock screen will display. Once the device is back up, go to Settings>General>About, and see what version is displaying. If it has the iOS number you were updating to, then you are all set.
If it has the old iOS version number, then the update did not take place. The best thing to do in that situation is to hook the device up to iTunes on the computer you sync with, and to update via iTunes.
Cheers,
GB
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