WHINE ISSUES - UPDATE apple customer relations/tech

Just wanted to let you all know:
a. Many of you are aware of my unique situation (going through 3 replacement macbooks and all having the whine) I spoke to apple today and talked to cust relations first - been working with them for the whole case. Basically, he said that they are still working on a fix for the whine and the whine is apparent in many mac books regardless of build date. (as i have a week 13 now)
b. Senior Tech Support - told me that there is information that he is not allowed to disclose but that the basic idea about the logic boards being revised is accurate. Many of them are being repaired in texas, however, it seems as if that doesn't eliminate the noise altogether. Of course, I asked, "So is the logic board issue resolving the whine issue then, cause based on what you just stated, it doesn't sound like it" And for this he told me he he cannot share any other information but they are working on it.
So this is just an update to you all - I'm not saying any of this is "official" but I am telling you this is a first hand conversation/update from apple.
My guess is that many of the logic boards aren't really making a difference and the problem is with something else. Something that is probably pretty huge - design flaw? I don't know

Jake,
Thanks for the update! Boot Camp is far from my priority list - I too am having a hard time with the high-pitched whine. Although I am still on my first MBP, I have had the logic board and inverter replaced at a local Apple Authorized Service Provider. The inverter corrected the screen buzz, but the whine issue remains the same. The firmware update changed nothing.
Today I contacted customer relations because I am still unsatisfied. I'm in Canada, so options are limited here. Canadians do not have the option of sending their MBP to Apple for repiar (not that that has proved successful for the Americans who have sent their's to Texas). But at this point, I am done running bck and fourth to ASP's.
I'm curious to know exactly how you managed to get your MBP replaced through customer relations. During my lengthly conversation with customer relations (Apple Canada), the person I was dealing with had me on hold while she consulted tech support. She came back and tried to tell me that the sound is within normal specifications and so on ... I'm sure you've heard it all. I hard to get a little more firm with her that there is nothing normal about this and I do not find it acceptable. I have requested a replacement MBP, but she said she will need to review this with her manager and get back to me. She's arranged a call back for tomorrow afternoon. So my question to you is .. did they give you a hard time about sending a replacement?? if so, how did you get them to send the replacement? Did you get the replacement first or did you have to send yours back before they sent a replacement?
Any information or tips you can give me would be appreciated so I am better prepared for tomorrow's call if they still don't want to send me a replacement. I know the chances are that I will I get another MBP that emits the infamous whine, but at this point I have nothing to lose.
MacBook Pro 2.0GHz/2GB RAM/100 GB 7200rpm Mac OS X (10.4.6)

Similar Messages

We need a new section entitled: Issues With Apple Customer Service

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Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

Apple Customer Relations 1-800-767-2775. Dead Macs

Apple Customer Relations at 1-800-767-2775 is the number a person should call if their Macs fail.

I too spoke to a customer relations gentlemen this afternoon.
He was very friendly, though he initially assured me that
Logic 7.2 was fully compatible with the quad.
I replied that, no, it is not, as it doesn't run on all
four cpus as the new Mac pro does.
He agreed, and said that he was willing to log a complaint for me
and pass it along. I regret that I didn't ask for a case number.
I hope that I did the right thing.
He did say that Apple was very aware of not only the problem
but of the unhappy customers as well.
Maybe to give me some unwarranted hope, or just to shut me
up, he said that I should watch for them to fix this problem in
the future.
I'm cool if it doesn't happen until the next update, personally.
They are trying to get the Intels up and running as fast as possible.
That's reasonable, and smart.
Just thought I would pass along my experience. Also I called
around 2pm EST and got through in about 4 minutes.
All quad users should call - ask for a case # too.
Good Luck
PPC Quad Mac OS X (10.4.7) Logic Pro 7.1.1

Any success with Apple Customer Relations?

I was wondering if anyone has had any success with getting a refund for their over-14-day-old hi-res powerbooks by calling Apple Customer Relations? Between the audio looping, lines on display, loud hard drive, and warped case, I'm fed up.
Please share your experiences. Thanks.

I ordered just before 10am Eastern, had the Oct 5th Date, but my status changed to Shipped yesterday, and I can track it on UPS.
Hope yours come through soon. Good Luck!

Apple customer relations

I just got off the phone and customer relations agreed with me about the
iphone price drop. He stated they are not allowed to make any concessions
but his job instantly became harder and they are being overwhelmed with phone
calls. Keep pressing forward my people
and COMPLAIN !

WOW...that is interesting Golan. You might think that they do read these forums and are anticipating 5/20!! LOL! I'm not impressed with Apple thus far. Why would they revert to "Dell like" tactics to try and silence their livelihood...the customer?? I am a new mac user and have built 7 or 8 windoze PC's over the last few years. One of the reasons I "switched" was b/c of their great "customer service" and support...of course for a price, but I don't know if I'll purchase that "apple care" if they are going to start deleting phone numbers to contact them. Besides, these issues have been around for many months now and Apple has still not addressed them. Apple..."go out and do the right thing" (Dr. Laura Schlesinger...LOL). Good stuff.
Matthew

Apple Customer Relations number - Removed from Web Site

Today while attempting to reach Customer Relations, I realized that the number is no longer offered on the web site. It must have been removed over the course of the last week or so because I did see it there last week.
Check it out for yourself.
http://www.apple.com/contact/phone_contacts.html
vs
http://web.archive.org/web/20050401025644/http://www.apple.com/contact/phone_con tacts.html
Incidentally, they have archives of Apple's web site dating back all the way to 1996. (gotta love archive.org!)
Golan.

WOW...that is interesting Golan. You might think that they do read these forums and are anticipating 5/20!! LOL! I'm not impressed with Apple thus far. Why would they revert to "Dell like" tactics to try and silence their livelihood...the customer?? I am a new mac user and have built 7 or 8 windoze PC's over the last few years. One of the reasons I "switched" was b/c of their great "customer service" and support...of course for a price, but I don't know if I'll purchase that "apple care" if they are going to start deleting phone numbers to contact them. Besides, these issues have been around for many months now and Apple has still not addressed them. Apple..."go out and do the right thing" (Dr. Laura Schlesinger...LOL). Good stuff.
Matthew

No Response From Customer Relations

So I sent an email to [email protected], and I have yet to receive a response (it has been about 2 days, which from what I have read, is longer than usual). Does this mean they are not going to respond, or should I give it more time?

atomic16 wrote:
I tried that and got nowhere, I am also reporting on a bad experiance in an apple store, it is really more of a customer relations problem than a tech support problem.
You should call Apple Customer Relations (800) 767-2775
They should be able to help you.

Escalating warranty issues with Apple

Has anyone had any luck getting through to someone who will help? Our Mac Mini died a couple weeks ago and we took it in to be serviced. We get a call the next evening telling us they found liquid damage and that they aren't going to cover the repair. They say it will be $300 or so to fix.
I've called and talked to several people at Apple Care. I even went to the store to look at it. They already cleaned it up. I talked to a couple people in Apple Customer Relations. All these people called the store manager and she won't budge. So far the best they will do is offer me a coupon for $100 off a new system from the website (not valid with any other discount).
All I know is that I bought this system from MacMall last Christmas and it's sat on a shelf all year. Nothing has ever been spilled in or around it. I've seen pictures of what they are talking about, but I don't know how it got there. I just know we didn't do it. I want our system fixed and I don't feel we should have to pay for it.
Does anyone have any contacts at Apple that are farther up that can make a decision? I'm also concerned that they might further damage my system. I don't want to lose what data is on the drive.

Dear Frustrated,
Welcome to the forums. Sorry your first post is about a problem like this.
I guess I have four areas of questions about the alleged damage:
1) Are you/they sure that they have the right computer?
2) What exactly do the photos show in terms of what part of the Mini is damaged and what it looks like?
3) Given where the Mini was located in your home, is there any possibility that liquid could have gotten on the mini or on the surface that it sits on by plant watering -- or beverage being misplaced by a party guest or a child?
4) Are you certain that the Mini you purchased from MacMall was brand new, and was not something that had been returned by another customer?
Additionally, are you dealing with an Apple Store -- or with an Apple dealer for the repair?

What is it talking apple so long to create an update for the whine issue?

I think it is pretty ridiculous that the only update apple has released that effects the whine issue, only makes it worse. Even worse is that users over here have managed to detect and resolve the issue before apple has managed to do so. So come on apple, what's taking so long? It's amazing how badly this situation is being handled.

They know about the whine issue, i just talked to a product specialist who told me that they knew about it.
He also told me that Apple was not planning on adressing it since the cpu whine was within specifications.
As i said, it was a product specialist not an engineer so there is still a little hope regarding this issue being fixed sometime in the future.
I am not the only one to be disappointed about this and other problems that MBPs have.
But for now i m going to try and enjoy what i have , at the end of the year i will buy a sony loaded with vista since Apple is not able to give me satisfaction.
I m a loyal Apple customer since many years, but i have had enough, no more repairs or exchanges for me; I wil just be switching back!
The only thing that could make me change my mind is if Apple recalled my defective computer in order to give me a machine free of problem.
So far it's impossible since they don't have such a machine in stock.

Photoshop CS2 issues & Customer Relation's solution

i bought a g5 quad in June 06 that failed in july 06. they were unable to resolve the issue and gave me a replacement machine.
i was given a mac pro with 4GB of RAM and a terabyte of internal storage. the 2 oem 500GB Seagate 7200.10 hard drives took over 9+ hours to zero out: the apple store genius told me this was normal. i have since purchased 2 different hard drives. one of the same capacity which zero's out in under 2 hours. that number IS normal.
Adobe Photoshop CS2 Bridge and Camera RAW have never worked properly on this machine since i got it, quitting all the time when renaming files or browsing my hard drive folders in Bridge. i was told that this is normal and that CS3 and Leopard will fix all this. then the CS3 Beta came out and the machine quits even with the new version.
i contacted Adobe, they say it is my hardware. i went to the apple store and showed them the problem and was able to duplicate it on every mac pro in their store and they said it must be a software issue.
i bought more RAM from apple. the machine works somewhat better now, but it still crashes in photoshop and adobe camera raw and bridge. i purchased lightroom and have looked at changing my workflow, and this program too quits intermittently.
i called apple customer support again. they walked me through using a different user account. same issues. i asked to speak to customer relations. i got on the phone with the lady, and i asked if it was possible to send someone out to look at the machine since it is not working properly, and she said that it is not something they would do since it is not their problem. i asked if they would be able to help me decipher the crash logs so i can find out WHY the machine is crashing.
her exact words were, "well, maybe you can sell it? if it is giving you all these problems and since it is not our hardware, it might be best for you to sell it and buy something that works."
"sell it." i would like to say that "sell it" was not the answer i was looking for. i wasn't even mean to her. i was extremely polite and i got, "sell it" from customer relations. i hope none of you get "sell it"
good luck to all of you.

You use to use Windows but decided to move to Macs at some point, and not look or go back. And that the Quad G5 worked up until some point.
When I got my Mac Pro back in late August/early Sept, I ran into some oddities that no one could help me with. Drivers from Lexmark for their laser printers. Suffice to say that I spent weeks if not month trying to track down why etc. and doing the "clean install" but ended up with the original install disk image.
I'm always afraid if I am forced to install any drivers for now as a result.
I updated SoftRAID (I thought) and ran into every driver and extension conflict possible, known and unknown.
Clean install and avoided anything I could "live without" this time around, and it was stable. For a few days, any and every - and I mean absolutely anything I tried to launch, run or whatnot would CRASH.
I was ready to point fingers. But at whom? ah! must be the Ramjet. Passes all tests, but there must be a gremlin and nothing is good enough to find the cause.
System is now rock solid and stable.
I don't know really what or why. And whether it was SMC reset (I wish they would paint the button in RED!) or zapping PRAM/NVRAM.
I also installed Vista to see if it was OS X or hardware or not. But I never learned what is needed to really use and secure a Windows system - or troubleshoot it if it goes haywire. But you would.
I have spent 40+ yrs tinkering with computers, and 20 with Macs. I think I still remember some of the troubleshooting days from 1990 hunting down shareware bugs.
If it is hardware, it would fail running XP too, maybe? did you retain your license for and copies of Windows and CS2 or whatever you would use? (The Mac Pro really shines running Windows Vista from what I've seen).
It doesn't take a lot to turn a Mac into a crash-prone system. There are some bugs even with the OS update installer itself it seems.
Troubleshooting is as much art as science. Hunches based on what feels wrong with some sweat and guesses backed by some "CSI" sleuthing and detective work.
Only Apple or Intel would know if they have had to come out with re-designed chips, a newer motherboard, or cpus. Or the AMB used on the Risers.
As I said (5 pages ago?) a friend had a G5 Quad that would not run CS2 properly, was crashing etc. (and had on-site Care etc) and the latest logicboard (3rd) stopped the problems, CS2 runs faster and better, it doesn't crash, and the benchmarks show it.
There are revisions to logic-boards. I read it takes 3-6 months to get a pattern of a problem, and another 3-6 months to redesign parts, manufacturing, testing, between engineering prototypes and manufacturing.
I thought the whole idea of AppleCare was sort of the "care" in AppleCare. And to solve a problem.
It would take someone with access to what engineering errata is going on. What changes were made to G5s. There were other problems with Quad it seems as well, heat, the liquid cooling components (there are two varieties).
I don't have the stomach or temper to deal with customer service, phones, etc. But I would make an appointment (yes, again!). I don't know what terms there are for small business or customers to get premium care, probably not good.
We had a mainframe with a bad memory card or bank. We thought. We also swapped out every part trying to get it fixed. We even had to keep the room temp colder and controlled humidity. A new system for us would have been lower maintenance, lower energy bill, less strain on a/c even. And smaller (so we didn't need to use as much floor space). But government can be "penny wise and pound foolish" in such matters.
I know you are just getting familiar with things like "Onyx" and "Disk Warrior" and such. Those can be helpful.
Crashing does tend to lead to more crashes. Mac OS X is not immune to side effects of what they can do. And usually you want to finish a project, not get sidelined.
I wish you had a G5 Quad in there. Two systems. Maybe two G5s even if you have the work or so you can be running CS2 on one and CS3 on another. Or have a techie "gearhead" come in and test and insure that your systems are in working order. Something.
It ain't normal. And it should get more than a "brush off."

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

My iphone plus is bending, what does Apple offer regarding this issue? I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

Maybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates <

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Is the Wi-Fi button greyed out? Try this article: http://support.apple.com/kb/TS1559
Also, make a backup to iTunes of the device. Then restore it as a new device. If you still have wi-fi greyed out, then contact Apple again, and explain that you believe you have a hardware issue. They may still ask for a $19 deposit, but if it is actually hardware related, then you won't be charged the $19. Only if it is software related do you get charged that $19.

MacBook Japanes keyboard issue (and very poor Apple customer service)

I AM A BITTERLY DISAPPOINTED APPLE CUSTOMER / USER.
Over the past 3 years I have been a loyal purchaser and user of Apple products. I have bought a PowerBook G4 17", 2 Airport Extremes, 2 Airport press, 2 Ipods, 2 Nanos, 1 Shuffle, Aperture, various accessories and more recently a black MacBook.
I have relocated to Japan with my job in the past few month where I purchased my MacBook from an official large retailer (Yodobashi in Tokyo) because I was buying many other household items at the same time. My laptop works beautifully but is equipped with a Japanese keyboard (katakana) which is proving very confusing for all non Japanese users (incl. myself).
I visited the Apple flagship store in Ginza (Tokyo)to share my request. I was informed that they could swap the keyboards but only for laptops purchased in the flagship store. I believe that my Apple product merits the same level of customer care as an Apple product purchased in that store.
With this in mind, I am still seekigng a solution to my issue and would be grateful for some help. I believe that as a loyal customer and an English speaking user, I am entitled to being able to swap my keyboard (particularly as the service is provided).
Does anyone have any useful hints as to how I get my keyboard swapped (by Apple preferably to avoid voiding the warranty).
MacBook Mac OS X (10.4.10) x

Hi desalaberry.
Welcome to macbook forum.
I am not to familiar with Japan authorized service center and their apple store policy, you also can check this:
http://www.apple.com/jp/store/english/
Keyboard and Mac OS Language
Your Mac can be ordered with an English language (U.S.) style keyboard, or Japanese - the choice is yours. The Mac OS X operating system supplied with your Mac is multilingual so can be set up in English and a large range of international languages.
If your macbook still returnable, just return that to the original store and order one with english layout on apple store at Ginza or other near you:
http://www.apple.com/jp/retail/business/
(scroll down to bottom)
Other way is to buy wired or wireless english layout mac keyboard and connect that to your macbook.
Hope ypu can talk it out with them.
Good Luck

Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home. After software updates, Apple support suggested I reboot my router which works. But now I have to do it every other day. ????

Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home. After software updates, Apple support suggested I reboot my router which works. But now I have to do it every other day. ???? AT&T my DSL carrier suggests I get a new router. Apparently the one I have is really old and doesn't support my Macbook Pro. Does this sound right?

If your using WEP encryption yes, Apple has discontinued that becaues it's worthless. WEP (and WPA) is cracked so encryption makes no sense.
Get a new Wireless N router, set it up with WPA2 (AES) Personal and two different 20+ randon letter/numbersymbol character passwords
One for Admin access only of the router, keep this on paper off all comptuers in a safe someplace.
One for entering into devices, computers etc for Internet Access Only.
You need the long and random password to defeat brute force attacks by GPU software that the hackers have now.
Also if you give out the password to another, they can't hack the network with the guest access password.
Computers remember the internet password, so anyone with access to your machines or network will have the password.
Since you have another Admin only password, they can't hack in. got it?
You don't need "Invisible" or "MAC Address filtering" that's a waste of time as hackers can sniff a network and causes issues getting on the network.
Good luck.

WHINE ISSUES - UPDATE apple customer relations/tech

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