White Screen When Streaming .MOV videos

Hey everyone -
Any thoughts as to why I'm seeing a white screen (no video) and audio when streaming a .mov file from a website?
The computer in question has Quicktime 7.7.2, plugin is enabled and is running Windows XP SP3.
I've tried removing and reinstalling Quicktime, upgrading to 7.7.3 and downgrading to 7.7.1 - no change.
The issue persists using Firefox, IE 8 and Chrome.
I can play the video fine on my MacBook Pro (running Lion) and on another Windows workstation - different PC model but everything else is the same.
Any troubleshooting suggestions would be fabulous.
~Lyssa

Went through and disabled any plugins that could be grabbing it & no joy...I can get it working on another PC that is absolutely identical (same graphics card, software installs & network configuration).  Most puzzling!
I think we'll just download the videos from this point forward and try the plugin periodically; eventually it'll start working again.
Thanks for your help!
~Lyssa

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