Whitelist in Reader X doesn't work

Hello everyone,
Anybody can help me figure out this?
I have a plug-in which will call functions in a DLL to invoke 3rd-party application's UI. It works in Reader 9.0, none-protect mode in Reader X. But it doesn't work in protect mode in Reader X.
(Here, it used COM to make the communication. )
To make this plug-in be trusted. I followed the document to make whitelist:
1. Set registry to enable the configurable file of white-list.
Create a key-value named bUseWhitelistConfigFile with value 1, under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown.
2. Create the configure file named ProtectedModeWhitelistConfig.txt under Reader X’s installation folder.
3. Write configure file in #2 with following content to allow it access to Tamale Software
; Files Section
FILES_ALLOW_ANY = *
; Processes
PROCESS_ALL_EXEC = *
; Registry
REG_ALLOW_ANY = *
; Mutants
MUTANT_ALLOW_ANY = *
; Sections
SECTION_ALLOW_ANY = *
I think my configure will allow all access to local. Same as disable the protect mode. Right?
Why my plug-in can work when protect mode is disabled but cannot work in my setting of whitelist?
Thanks a lot~ ^_^
=================
More information about this topic:
I got log from Reader X:
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:00] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:21:00] name: _fCanRegisterWithShellService
[03:22/01:21:00] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:07] NtOpenSection: STATUS_ACCESS_DENIED
All status are Denied. Why? I feel confused about this.
=================
I updated my policy rules. Now, I will not get STATUS_ACCESS_DENIED in the log anymore.
But still, my plug-in does not work.
The latest log is:
[03:22/01:51:22] Adobe Reader Protected Mode Logging Initiated
[03:22/01:51:22] Found custom policy file: C:\Program Files\Adobe\Reader 10.0\Reader\ProtectedModeWhitelistConfig.txt
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_ANY = c:\*
[03:22/01:51:22] Adding custom policy: PROCESS_ALL_EXEC = c:\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_USERS\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
[03:22/01:51:22] Adding custom policy: MUTANT_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\Local*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = Gl*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = _fC*
[03:22/01:51:22] Adding custom policy: NAMEDPIPES_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_DIR_ANY = c:\*
Then, nothing else. Any idea of my issue?
Thanks a lot.
=================
To update my current status of this issue again.
Now, I can catch the error when I try to create the instance of COM object. It will throw an error said: Class not registered.
I still feel confused about this.

Hello everyone,
Anybody can help me figure out this?
I have a plug-in which will call functions in a DLL to invoke 3rd-party application's UI. It works in Reader 9.0, none-protect mode in Reader X. But it doesn't work in protect mode in Reader X.
(Here, it used COM to make the communication. )
To make this plug-in be trusted. I followed the document to make whitelist:
1. Set registry to enable the configurable file of white-list.
Create a key-value named bUseWhitelistConfigFile with value 1, under HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown.
2. Create the configure file named ProtectedModeWhitelistConfig.txt under Reader X’s installation folder.
3. Write configure file in #2 with following content to allow it access to Tamale Software
; Files Section
FILES_ALLOW_ANY = *
; Processes
PROCESS_ALL_EXEC = *
; Registry
REG_ALLOW_ANY = *
; Mutants
MUTANT_ALLOW_ANY = *
; Sections
SECTION_ALLOW_ANY = *
I think my configure will allow all access to local. Same as disable the protect mode. Right?
Why my plug-in can work when protect mode is disabled but cannot work in my setting of whitelist?
Thanks a lot~ ^_^
=================
More information about this topic:
I got log from Reader X:
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:51] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:51] name: Global\CLR_PerfMon_StartEnumEvent
[03:22/01:20:51] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:52] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:52] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:52] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] NtCreateMutant: STATUS_ACCESS_DENIED
[03:22/01:20:54] real_path: \BaseNamedObjects\MSCTF.GCompartListMUTEX.DefaultS-1-5-21-212926602-4 199581602-1198870392-1007
[03:22/01:20:54] Consider modifying policy using this policy rule: MUTANT_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.COM.DISABLE.4092
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:20:54] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:20:54] name: MSFT.VSA.IEC.STATUS.6c736db0
[03:22/01:20:54] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:00] OpenEvent: STATUS_ACCESS_DENIED
[03:22/01:21:00] name: _fCanRegisterWithShellService
[03:22/01:21:00] Consider modifying policy using these policy rules: EVENTS_ALLOW_ANY
[03:22/01:21:07] NtOpenSection: STATUS_ACCESS_DENIED
All status are Denied. Why? I feel confused about this.
=================
I updated my policy rules. Now, I will not get STATUS_ACCESS_DENIED in the log anymore.
But still, my plug-in does not work.
The latest log is:
[03:22/01:51:22] Adobe Reader Protected Mode Logging Initiated
[03:22/01:51:22] Found custom policy file: C:\Program Files\Adobe\Reader 10.0\Reader\ProtectedModeWhitelistConfig.txt
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_ANY = c:\*
[03:22/01:51:22] Adding custom policy: PROCESS_ALL_EXEC = c:\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_USERS\*
[03:22/01:51:22] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
[03:22/01:51:22] Adding custom policy: MUTANT_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\MS*
[03:22/01:51:22] Adding custom policy: SECTION_ALLOW_ANY = \BaseNamedObjects\Local*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = Gl*
[03:22/01:51:22] Adding custom policy: EVENTS_ALLOW_ANY = _fC*
[03:22/01:51:22] Adding custom policy: NAMEDPIPES_ALLOW_ANY = MS*
[03:22/01:51:22] Adding custom policy: FILES_ALLOW_DIR_ANY = c:\*
Then, nothing else. Any idea of my issue?
Thanks a lot.
=================
To update my current status of this issue again.
Now, I can catch the error when I try to create the instance of COM object. It will throw an error said: Class not registered.
I still feel confused about this.

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    [2013-07-09 01:09:37] ProductName: Adobe Reader XI (11.0.02) - Español
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    [2013-07-09 01:09:37] Could not find ARM server to notify
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