Who is best to talk to about Verison Honoring what was told me in writing on upgrading my account

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>>Chat transcript removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

I understand that. But the conversation that I had posted was 1 of 3 conversations. I have 2 others from 2 different Verizon stores telling me the same thing. But then when I would go to sign and everything they would be like oh wait if would be this much instead. I understand people make mistakes but 3 different people, 3 different locations and have it all in writting on the prices they would do and that the discount would be on the entire bill. I feel they need to honor what was said 3 times and put in writting 3 times. I kept asking questions as we were doing paper work cause the numbers still didnt add up to me then right before finishing they would say oh yea you are right we cant do those prices. That is my issue.

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http://www.BBB.org
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Hello CM2014,
Staying in touch with family members is difficult without a phone, even more so when a loved one is overseas. It was very nice of you to make sure your sister had one while on deployment, so I can imagine your frustration if we denied her request for service when you brought in her mailed phone for repair. I’m not sure of the exact reason as to why this might’ve happened; however, there are a few reasons why a Rapid Exchange repair underneath her Geek Squad Protection (GSP) plan wasn’t an option.
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Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
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