Why adobe exportpdf become a different from it was purchased

I do need help from Adobe expert. My Adobe ExportPDF Annual $19.99 package purchased 4 months agao and it convert pdf into microsoft word or excel off line. Very easy and convinient to use. However, recently it just requires each file be uploaded online to get job done. The worst part is that it always takes very very long to to convert but still failed in the end. It drives me crazy, since I have a lot of doc to deal every day. Besides, my Adobe cannot convert word or excel file to pdf anymore because all uploaded file must be in pdf form.
Why it changes into just a complelete different product and how can I get it back?
Thank you
A

How did it used to work for you (what you say sounds normal to me)?

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I'm not sure where you're getting "insecurity"... I am just trying to help you help others more effectively.
I invite you to re-read just the first sentence of what you wrote very carefully, putting yourself in the shoes of someone struggling with both the terminology and the concepts:
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