Why am I not getting email from one particular sender? .

Hi all,
Hope you can help because I am stumped. A few days after installing Mountain Lion (not that I think that necessarily has anything to do with it), I stopped receiving email from a particular sender. The email from this person is very important, so I've been trying to figure out what's going on. He is in my Contact list. I have received email from his successfully for months. We did some testing yesterday. I think the email is coming in, then being deleted immediately. I hear a little ding in the background when he sends me something, but it doesn't make it into any of my inboxes.
I have temporarily disabled junk mail filtering. I also can't find a setting that indicates to delete anything automatically. I am at a loss.
Any ideas?
Thanks so much!
Sharon

Go to Mail Preferences, and click the "Rules" icon. Make sure there are no rules that move these messages to another folder (you can just uncheck the rules to deactivate them).
Also try searching for the sender's email address to see if it turns up - be sure to click "All" in the mailbox row after typing his address in the search box.
And depending on what email service you use, you may want to check to make sure there are no "rules" or "filters" in the web site - for instance if you use gmail, you can set up filters in gmail that "archive" a message before Apple mail ever sees it - the mail is still there, you just wouldn't see it in your inbox. The only way to fix it is to log in through the gmail web site.
Another possibility is that you accidentally turned on "threaded" mail view, which is extremely confusing if you don't expect it. Instead of grouping by date, the messages will be grouped by subject line - and if the person sending this message is replying to an old message of yours, it will continually group those new messages together with the old ones. Click the "View" menu, and check to see if the "Organize by conversations" option is turned on or off. Or maybe it's even simpler - maybe your mail is no longer sorted by date - what does it say at the top of the list of messages?
Of course there's alwys the possibility that he has the wrong email address in his contacts, so keeps sending to the wrong address over and over again. He should try manually typing your full email address, and not accepting the "autofilled" suggestion.

Similar Messages

  • Pre won't download email from one particular sender

    This has not worked since I have purchased this phone with webOS 1.2.1.
    Email sent from one particular email address will hit my POP server, show up in webmail, download to my mail client, but it never shows up on my Pre. Every other email that I receive shows comes in properly, except this one message.
    Some of the troubleshooting I have attempted:
    - Removing the account and adding it back to the Pre. Message will not show.
    - Using webmail to forward the message to myself. The message does show
    -Composed a new message with the same subject and body of the message and sent to myself. The message does show.
    So it seems that it would be something with the sender, but if the Pre is just a POP client, then anything in the inbox should be pulled down.
    Has anyone else experienced anything this? Any help would be greatly appreciated.
    Post relates to: Pre p100eww (Sprint)
    Message Edited by bangmatic on 01-03-2010 06:30 AM

    Is another Email client open when this email comes into your webmail? If so the server will mark it as read and the Pre will not download it to the device. If I may ask where is this email coming from? ie hotmail.com, live.com, gmail.com. Please do not give me this persons full email address. I just want to see if we have other users with the same issue.

  • Not receiving email from a particular sender

    Hi,
    I've been subscribing to a newsletter for 2 years and receiving daily emails until about 2 months ago. Then the email stopped arriving from this source. The sender says I'm on the distribution list and i believe them as I pay a fee for this service. They suggest there may be something wrong with my mailbox setup. I use my Mac.com mail account and have troubleshooted preferences and rules etc and read "help". If I inadvertently "bounced" an email, would this cause all future emails to stop?
    Any suggestions?
    Thanks,
    John.

    Have you checked you junk folder on the computer. Also, check spam folders at your email provider's website. Also check any settings that may exclude this sender.
    If the sender in your Address Book. Make sure they are so they will be excluded from junk filtering.
    Also, check any rules that could delete or junk message from this sender or content it may contain.

  • Not receiving email from one sender

    I suddenly stopped being able to receive emails from a particular company. Never a problem before with them. They get no kickback messages saying mail is undeliverable. My provider doesn't know why. Nothing in my Junk folder. Is there any way I somehow blocked this company? I don't get emails from anyone who sends from there company's email system. They get mine, usually; they can't even reply to ones I send. Any thoughts?

    Hi, thanks Linc. Not exactly sure what you mean by quit your mail client. But, I did log on to my webmail service as you suggested, through the Cox website, and the email I know the company sent me yesterday was not there. So, I guess it's some sort of block at some point during transmission. Is there any way I can access or control whose emails I receive? I know I can designate Junk to prevent receiving future emails, just wondering if there's a way I can unblock something that may have inadvertently gotten blocked? Very frustrating. Thanks.

  • I'm not getting emails from iTunes? Help?

    So this all started a year ago when my first Apple iD just stopped working one day. I used an aim account and I had forgotton the password for that and I only recently reset it yesterday, so saying that, I tried resetting my Apple iD password for my first account but I haven't received any emails to either my back-up email or my first email. My first Apple iD has 80 dollars on it, and I would like access to it again.
    (sorry if this is confusing)
    Breakdown: I'm not receiving emails from iTunes to either email and I can't access my apple account and I want my 80 dollars back.
    Why am I not receiving emails from iTunes????

    I note that your email got to me fine - were you using the address that I gave in my posting or were you using the one in my profile? Could you overwrite the address in my profile with what you used to eliminate the possibility of a stray control character?

  • Not receiving emails from one specific domain

    Hi,
    I'm having problems with not receiving emails from one specific domain @youmail.dk. It hasn't been an issue earlier, but I stopped receiving the emails late last year. For all I know this is the only domain there's a problem with - I don't have any problems with any other random domain.
    There is no rules or anything like that set up, so I have no idea what the problem could be... There's no "failure to deliver" notification send to the sender either.
    It doesn't matter if I check iCloud online, on my MacBook or iPhone...
    Can anyone help me?
    Nina.

    Comcast Security Assurance manages email system security and should be able to help you with this. Call them at 1-888-565-4329 (from http://constantguard.comcast.net/dedicated-support/). They will probably want to know the IP address(es) and/or host name(s) of the sending email server(s).
    The first-line reps at CSA are sometimes not so helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

  • Anybody had an issues with mail since upgrading to mountain lion? Can't get emails from one account, tried deleting and recreating but to no avail. Set up a new user and it works fine. Macbook pro 13" mid 2010 model.

    Anybody had an issues with mail since upgrading to mountain lion? Can't get emails from one account, tried deleting and recreating but to no avail. Set up a new user and it works fine. Macbook pro 13" mid 2010 model.

    Anybody had an issues with mail since upgrading to mountain lion? Can't get emails from one account, tried deleting and recreating but to no avail. Set up a new user and it works fine. Macbook pro 13" mid 2010 model.

  • Iphone 5 not downloading emails from one email address. Other email address work ok. Any suggestions?

    iphone 5 not downloading emails from one email address. Other email address work ok. Any suggestions?

    Hello rtie1,
    Thanks for using Apple Support Communities.
    For troubleshooting Mail on your iPhone please follow the steps in the article linked to below.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/TS3899
    Take care,
    Alex H.

  • Email--I can only get emails from one account

    I Can only get emails from one account on my iPad and iPhone 5
    i used to be able to access both email accounts prior to getting a new battery for the iphone

    Hi LinneaH,
    If you are having issues with getting emails on your iPhone or iPad, then take a look at the article below to give you some troubleshooting options to get it working again. Make sure that the settings and passwords are correct for your email and if you still have issues, then you may want to remove the email account from your device and then add it back in. 
    Get help with Mail on iPhone, iPad, and iPod touch
    https://support.apple.com/en-us/TS3899
    Take it easy,
    -Norm G. 

  • HT4528 I am not receiving emails from one sender

    Why can't I receive emails from one sender

    Hi Ricardo,
    Contact iTunes Support:
    http://support.apple.com/kb/HE57
    Cheers,
    GB

  • Would like emails from a particular sender to automatically get exported to a text file or appended to an existing text file on my hard drive

    Emails from a particular sender I would like to get appended to a single or to multiple csv or text files.
    I think I've read that Mozilla can use filters to get all emails from a particular sender put in a particular folder.
    That might be useful but does not get me all the way to goal.
    I've also read about 3rd party plugins that give you export options through additional menu options
    However, I need something that just automatically exports (without me having to be there and does not require any mouse commands) whenever an email from a particular sender shows up. And that exports to a csv or txt file.
    thanks for any time you spend on this question.
    Chris

    ok I answered my own question on this one.
    According to Filtaquilla online documentation:
    ''(Beginning in Filtaquilla version 1.3.0): By default, the message is saved with the default Thunderbird extension .eml The filter will use a different extension if you append to the file spec a | followed by the extension. So for example if the filespec is C:\temp\saveas\ for the default extension type, change this to C:\temp\saveas\|txt and the extension will be “txt”.''
    I was able to verify this works in my test.

  • Some emails from a particular sender causing Outlook 2010 to hang, task manager shows memory use spikes

    Posting this to the Exchange forum because I'm hoping there's a server-side solution.
    SOME emails received from an external sender (gmail.com address, not sure the mail client) are causing Outlook 2010 to hang when trying to open the email.  Outlook becomes non-responsive when viewing the email through the preview pane or by double-clicking
    the email.  If I open Task Manager I see that the outlook.exe process memory use starts increasing very quickly.  As far as I know the only resolution is to end the task and re-open Outlook (and avoid that email).
    I've found several excellent threads on these same symptoms, but there seems to be a variety of causes.  I've tried a bunch of things so far:
     - Tried opening from another system on our network running Outlook 2010, same issue. 
     - Tried opening from OWA, opens fine.
     - Tried exporting the email to a PST, then opening from a completely different system outside of our network, but still running Outlook 2010, same issue.
     - Tried exporting the email to a PST then opening from a completely different system outside of our network, running Outlook 2013, email opens fine.
     - Tried setting Outlook to open all emails as PLAIN TEXT, opens fine.
    Systems are running the latest Outlook 2010 SP and patches, and running a variety of OS's.  Only common denominator seems to be Outlook 2010.
    I was hoping to find a way to convert incoming emails from this sender to open as Plain Text using a Hub Transport rule, but cannot find a way to do it.
    Unfortunately I have no control over the sender, so don't know what could be triggering the problem.  
    Can anyone advise on a possible solution?  Any way to someone convert emails from a particular sender to Plain Text automatically?

    Either you inform the sender to configure in sender's outlook to send only to you in plain text please check this
    http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HA101992313.aspx
    Or
    Call a macro in your outlook example below. Please check
    this for details
    Dim msg As MailItem
    For Each msg In myNS.GetDefaultFolder(olFolderInbox).Items
       If msg.Unread = True And _
         msg.SenderName = "Linda Cooper" Then
    Item.BodyFormat = olFormatPlain
       Else
         ' Message doesn't meet criteria.
       End If
    Thanks,
    MAS
    Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

  • Mail app crashes when receiving email from a particular sender

    HI All,
    Here is a problem I'm facing, Mail App crashes while receiving email from a particular sender. I'm testing our new Email Hosting solution "Rackspace" and it works fine with all other Email clients or on deveices (Android, Windows Phone & Blackbarry) but on Iphone 4s (IOS 6.1.4, i guess) it crashes the Mail App.
    The email I'm using is sending over to an email at ttv-asia.com domain. The user of ttv-asia.com is based in China and just to see if the problem is with the Iphone, I've tested the Iphone's Mail App in Hong Kong and it works normal.
    So now... Im confused and have no Idea on how ro fix this.
    ~Ray
    <Email Edited By Host>

    Sorted, it seems that livemail configured for exchange and having Google premier for exchange, results in the mail app on the iPhone crashing, when selecting an email in the Google exchange mail box, then calling up the folders , it crashes. switched off livemail mail, worked fine.
    Weird.
    Google vs Microsoft, with a little help from Apple ???????????

  • Not receiving email from one domain

    Hi,
     I am running Exchange 2003 on Windows Server 2003 SP2 and suddenly starting having the problem of not receiving mail from one domain.  All other domains seem to be fine, although seem slower to receive mail than normal.  The sender of the domain in question does not receive any NDR or bounce back error messages, so they are none the wiser the mail has come through.  I have checked the junk/spam, I don't have any filters which could be blocking the domain.
    Any ideas??
    Thanks

     
    Hi,
    Please enable the protocol log on SMTP virtual server to check whether the remote domain has attempted to connect to your exchange server to send email to you.
    If the remote domain has attempted to connect to your exchange server, please check whether the message is received by the SMTP server. If the message has been received, please use the message tracking log or queue viewer to check whether the message stuck on the server.
    If the message is rejected, you can use protocol log to gather further information.
    If the remote domain does not attempt to connect to your exchange server, I think you need to work with the remote domain admin regarding the issue as other domains are able to send email to you with no problem.
    Mike

  • I am not getting emails from places that i signed up for. i know that they are ok

    I signed up to get emails from nomorerack , overstock.com, . I have asked comcast and the websites that i signed up for to see if they could fix it no such luck. Been trying for the last 3 months. i just dont understand what is going on. i believe my email setting are all ok. when i was with earthlink i never had any problems with my email.
    thank you for your help in advance
    Karen
    s

    i know that firefox is a browser but comcast doesn't have an answer for me. i will go back to them again to see if they have an answer.

Maybe you are looking for

  • Re: Slow broadband every night 10pm-Midnight

    I am experiencing very slow broadband every night from 10pm. I searched the forum and saw this post and notied it was marked as 'solved' Can you tell me what the problem is here and how to solve it? I magnamundian wrote: Subject says it all really, s

  • Turning off display in Mavericks

    I have a retina MBP. I am used to hitting shift-control-power to *just* turn the display off and lock the computer -- *without* putting it to sleep -- when I leave my desk. This still works in Mavericks 10.9, but it creates an annoying pop sound (Mac

  • Best way to create customized counter for slideshow.

    Hello everone. I am stuck on this one. What is the best way to create a customizable for the slideshow widgets. Im looking to create circles or boxes that change color in relation to the picture in the slideshow. I am sure that I have seen it on a mu

  • Accessing object with period in their name

    Hi, I have a filed with the name as "subform.textfield.text1"(name itself has periods with in its name), so my problem is how to access these fields in scripts, as it results in error. Hieararchy Subform1(Subform)      Textfiel(subform.textfield.text

  • Enterprisle Manager Service

    Hello Everyone, I need some advice. We have a 10g standard edition DB and we applied the patch set for 10.2.0.3. After we did the upgrade using the oracle upgrade assistant, the upgrade failed on the enterprise manager part. This caused the windows s