Some emails from a particular sender causing Outlook 2010 to hang, task manager shows memory use spikes

Posting this to the Exchange forum because I'm hoping there's a server-side solution.
SOME emails received from an external sender (gmail.com address, not sure the mail client) are causing Outlook 2010 to hang when trying to open the email.  Outlook becomes non-responsive when viewing the email through the preview pane or by double-clicking
the email.  If I open Task Manager I see that the outlook.exe process memory use starts increasing very quickly.  As far as I know the only resolution is to end the task and re-open Outlook (and avoid that email).
I've found several excellent threads on these same symptoms, but there seems to be a variety of causes.  I've tried a bunch of things so far:
 - Tried opening from another system on our network running Outlook 2010, same issue. 
 - Tried opening from OWA, opens fine.
 - Tried exporting the email to a PST, then opening from a completely different system outside of our network, but still running Outlook 2010, same issue.
 - Tried exporting the email to a PST then opening from a completely different system outside of our network, running Outlook 2013, email opens fine.
 - Tried setting Outlook to open all emails as PLAIN TEXT, opens fine.
Systems are running the latest Outlook 2010 SP and patches, and running a variety of OS's.  Only common denominator seems to be Outlook 2010.
I was hoping to find a way to convert incoming emails from this sender to open as Plain Text using a Hub Transport rule, but cannot find a way to do it.
Unfortunately I have no control over the sender, so don't know what could be triggering the problem.  
Can anyone advise on a possible solution?  Any way to someone convert emails from a particular sender to Plain Text automatically?

Either you inform the sender to configure in sender's outlook to send only to you in plain text please check this
http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HA101992313.aspx
Or
Call a macro in your outlook example below. Please check
this for details
Dim msg As MailItem
For Each msg In myNS.GetDefaultFolder(olFolderInbox).Items
   If msg.Unread = True And _
     msg.SenderName = "Linda Cooper" Then
Item.BodyFormat = olFormatPlain
   Else
     ' Message doesn't meet criteria.
   End If
Thanks,
MAS
Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Similar Messages

  • Why am I not getting email from one particular sender? .

    Hi all,
    Hope you can help because I am stumped. A few days after installing Mountain Lion (not that I think that necessarily has anything to do with it), I stopped receiving email from a particular sender. The email from this person is very important, so I've been trying to figure out what's going on. He is in my Contact list. I have received email from his successfully for months. We did some testing yesterday. I think the email is coming in, then being deleted immediately. I hear a little ding in the background when he sends me something, but it doesn't make it into any of my inboxes.
    I have temporarily disabled junk mail filtering. I also can't find a setting that indicates to delete anything automatically. I am at a loss.
    Any ideas?
    Thanks so much!
    Sharon

    Go to Mail Preferences, and click the "Rules" icon. Make sure there are no rules that move these messages to another folder (you can just uncheck the rules to deactivate them).
    Also try searching for the sender's email address to see if it turns up - be sure to click "All" in the mailbox row after typing his address in the search box.
    And depending on what email service you use, you may want to check to make sure there are no "rules" or "filters" in the web site - for instance if you use gmail, you can set up filters in gmail that "archive" a message before Apple mail ever sees it - the mail is still there, you just wouldn't see it in your inbox. The only way to fix it is to log in through the gmail web site.
    Another possibility is that you accidentally turned on "threaded" mail view, which is extremely confusing if you don't expect it. Instead of grouping by date, the messages will be grouped by subject line - and if the person sending this message is replying to an old message of yours, it will continually group those new messages together with the old ones. Click the "View" menu, and check to see if the "Organize by conversations" option is turned on or off. Or maybe it's even simpler - maybe your mail is no longer sorted by date - what does it say at the top of the list of messages?
    Of course there's alwys the possibility that he has the wrong email address in his contacts, so keeps sending to the wrong address over and over again. He should try manually typing your full email address, and not accepting the "autofilled" suggestion.

  • Mail app crashes when receiving email from a particular sender

    HI All,
    Here is a problem I'm facing, Mail App crashes while receiving email from a particular sender. I'm testing our new Email Hosting solution "Rackspace" and it works fine with all other Email clients or on deveices (Android, Windows Phone & Blackbarry) but on Iphone 4s (IOS 6.1.4, i guess) it crashes the Mail App.
    The email I'm using is sending over to an email at ttv-asia.com domain. The user of ttv-asia.com is based in China and just to see if the problem is with the Iphone, I've tested the Iphone's Mail App in Hong Kong and it works normal.
    So now... Im confused and have no Idea on how ro fix this.
    ~Ray
    <Email Edited By Host>

    Sorted, it seems that livemail configured for exchange and having Google premier for exchange, results in the mail app on the iPhone crashing, when selecting an email in the Google exchange mail box, then calling up the folders , it crashes. switched off livemail mail, worked fine.
    Weird.
    Google vs Microsoft, with a little help from Apple ???????????

  • Would like emails from a particular sender to automatically get exported to a text file or appended to an existing text file on my hard drive

    Emails from a particular sender I would like to get appended to a single or to multiple csv or text files.
    I think I've read that Mozilla can use filters to get all emails from a particular sender put in a particular folder.
    That might be useful but does not get me all the way to goal.
    I've also read about 3rd party plugins that give you export options through additional menu options
    However, I need something that just automatically exports (without me having to be there and does not require any mouse commands) whenever an email from a particular sender shows up. And that exports to a csv or txt file.
    thanks for any time you spend on this question.
    Chris

    ok I answered my own question on this one.
    According to Filtaquilla online documentation:
    ''(Beginning in Filtaquilla version 1.3.0): By default, the message is saved with the default Thunderbird extension .eml The filter will use a different extension if you append to the file spec a | followed by the extension. So for example if the filespec is C:\temp\saveas\ for the default extension type, change this to C:\temp\saveas\|txt and the extension will be “txt”.''
    I was able to verify this works in my test.

  • Pre won't download email from one particular sender

    This has not worked since I have purchased this phone with webOS 1.2.1.
    Email sent from one particular email address will hit my POP server, show up in webmail, download to my mail client, but it never shows up on my Pre. Every other email that I receive shows comes in properly, except this one message.
    Some of the troubleshooting I have attempted:
    - Removing the account and adding it back to the Pre. Message will not show.
    - Using webmail to forward the message to myself. The message does show
    -Composed a new message with the same subject and body of the message and sent to myself. The message does show.
    So it seems that it would be something with the sender, but if the Pre is just a POP client, then anything in the inbox should be pulled down.
    Has anyone else experienced anything this? Any help would be greatly appreciated.
    Post relates to: Pre p100eww (Sprint)
    Message Edited by bangmatic on 01-03-2010 06:30 AM

    Is another Email client open when this email comes into your webmail? If so the server will mark it as read and the Pre will not download it to the device. If I may ask where is this email coming from? ie hotmail.com, live.com, gmail.com. Please do not give me this persons full email address. I just want to see if we have other users with the same issue.

  • We were wondering how you stop some apps from running with out deleting them something like a task manager and in my settings im missing the application button in it how do i get it back and stop some apps its making it run really slow

    how do you stop apps with out deleting them i have looked for something like a task manager and nothing and researched about it and it says to go into your settings and then click applications but i dont have one can someone please help[ me thank you

    Double click the Home button. The bottom row shows the recently used apps. Touch and hold the app until they all start to wiggle then tap the circled minus sign by apps you want to remove. Press the Home button to return to normal.
    However, that is recently used apps not apps doing something. Some apps will do things all the time/periodically like checking for Notification, new mail. Yu can turn those off in the apps themselves.
    Just what are you trying to accomplish?

  • Not receiving email from a particular sender

    Hi,
    I've been subscribing to a newsletter for 2 years and receiving daily emails until about 2 months ago. Then the email stopped arriving from this source. The sender says I'm on the distribution list and i believe them as I pay a fee for this service. They suggest there may be something wrong with my mailbox setup. I use my Mac.com mail account and have troubleshooted preferences and rules etc and read "help". If I inadvertently "bounced" an email, would this cause all future emails to stop?
    Any suggestions?
    Thanks,
    John.

    Have you checked you junk folder on the computer. Also, check spam folders at your email provider's website. Also check any settings that may exclude this sender.
    If the sender in your Address Book. Make sure they are so they will be excluded from junk filtering.
    Also, check any rules that could delete or junk message from this sender or content it may contain.

  • Outlook 2010 hangs when opening emails from a certain sender

    I have a problem when we a receive a notification email from a certain sender.  The email is actually from an internal address within the company.  We receive email notifications when we receive a voice mail on our phone system and that email
    is what is causing the problems.  The email we receive is very basic and just has a small amount of text saying "IP Office Voicemail redirected message".  When I try to open the email (or view when the reading pane is enabled) it hang Outlook
    for about 20-30 seconds.  This happens with every notification email we receive from that address.  I tried locking up Outlook when it was hanging to see if I could get any error messages.  In Event Viewer I got this:
    "The program OUTLOOK.EXE version 14.0.7113.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel."
    Things I have tried:
    Clean install (of both Office and Windows)
    Removing and recreating the Outlook profile
    Setting Outlook to "Read all standard mail in plain text"
    Updating Windows/Office
    Setting our voice mail server to send from a different email address
    Opening Outlook in safe mode
    We are on a domain with Exchange.  This started happening a couple of months ago.
    Any ideas as to what I can try next?
    Thanks.

    Hi JW_IC,
    Does this issue occur OWA?
    If OWA not hangs, it seems an issue on the Outlook client side.
    I found that you have done all operations on the Outlook client side and still not worked.
    How about following the error message, "To see if more information about the problem is available, check the problem history in the Action Center control panel",
    to check the problem in the Action Center control panel. Please paste the details without sensitive information for the further troubleshooting.
    I suggest updating Outlook 2010 to the latest version for test.
    Thanks
    Mavis
    Mavis Huang
    TechNet Community Support

  • Track Incoming Emails from a particular domain

    Dear Team,
    My Exchange Domain name is appletree.com and my client domain name is denver.com. We used to receive emails from [email protected] to [email protected] and [email protected] etc.
    In order to track the incoming emails from that particular domain (denver.com) we want to forward a copy of all the emails from denver.com domain to a dedicated email id  [email protected]
    Please let me know how to configure this scenario in Exchange.
    Regards,
    Jithin.

    Hi,Jithin
    some examples
    Get-MessageTrackingLog -server <CasServerName> -resultsize unlimited |where-object {$_.Recipients -like “*@yourDomain.com"}
    Get-MessageTrackingLog -Start "03/29/2011 8:00AM" -End "03/29/2011 5:00PM" -Recipients "*@YourDomain.com" | Select-Object Timestamp,Sender, {$_.recipients}, MessageSubject
    Regards,
    Max Wu

  • Blocking emails from a particular address

    Is it possible to block emails that come from a specific address? For example, is it possible to block an email from a particular gmail address, and have that email bounce back to the sender?

    Mail menu > Preferences > Rules > Edit Rule... > enter criteria in fields and save.

  • TS3276 What if you're not receiving email from a specific sender?

    For some reason, I cannot receive email from a specific sender. I can send it to her, if she sends it back, I do not receive it.
    If she sent to four people, and I was one of them, I won't receive email but others will and if the others try to forward that email
    to me, I won't receive it but I will receive separate emals from them. Why is this?

    Have you checked you junk folder on the computer. Also, check spam folders at your email provider's website. Also check any settings that may exclude this sender.
    If the sender in your Address Book. Make sure they are so they will be excluded from junk filtering.
    Also, check any rules that could delete or junk message from this sender or content it may contain.

  • I have an email account causes the machine to hang up after being in use for a day.  It only occurs on my Macbook Pro and only one particular account.  The problem account works fine on my iMac and Windows Machines.  Any ideas what is causing this?

    I have an email account causes the machine to hang up after being in use for a day.  It only occurs on my Macbook Pro and only one particular account.  The problem account works fine on my iMac and Windows Machines.  I have been to the local Genius bar and through trial and error we have determined that Mail is working ok but somehow the account is causing the problem.  I have used this account for years.  Any ideas what is causing this?

    No idea why, but one thing you may try if you have the time, is create a new user, and set up the problem mail account in the new user space. See if it causes your MBP to hang as well.  That will tell you if it is something wrong with your main User, or something wrong with MBP.
    Assuming this works, I'd nuke the problem account in your main user space, re-start, and reinititate the account and see if that helps.
    Depening on how many email accounts you have setup, it may be necessary to nuke the whole Mail folder in your User/Library....   Hard way to get it to work, but just my idea.

  • Picking mails from a particular sender using mail sender adapter

    Hi Everyone,
    I want to create a scenario in which i want to pick mails from a particular sender and send it to XI.
    I don't want all the unread mails to be sent to XI but only those belonging from a particular sender.
    How should i configure the mail sender adapter to achieve the same.
    Thanks and Regards
    Rahul Nawale

    Hi,
    there are two ways to do that:
    not standard:
    create a java proxy which will check your maibox for mails
    from only one particular sender and then send messages
    to the xi
    more standard:
    create a new accound and redirect your mails from a particular sender from the main mailbox to this new one
    and poll from this new one only...
    this way you'll be able to use atandard mail adapter
    with no changes at all
    Regards,
    michal
    <a href="/people/michal.krawczyk2/blog/2005/06/28/xipi-faq-frequently-asked-questions"><b>XI / PI FAQ - Frequently Asked Questions</b></a>

  • Verizon is my internet provider and I can't receive some emails from comcast customers.  Is there a fix for this??

    Verizon is my internet provider and about a month ago I stopped receiving some emails from comcast customers.  Is there a fix for this???

    If this is for wired services, you should post it in the residential forum. http://forums.verizon.com/

  • How to select all emails from the same sender

    Hi
    I have been pulling my hair out with this one, what i want to do is select all emails from 1 specific sender and delete them, because my inbox is completely chocka, is this possible in mail.
    Cheers
    Karl

    There are multiple ways to achieve this. First, you could click the From header in the mailbox in question to sort by sender, then just click the first message from the desired sender and shift-click the last message. Second, you could do a search using the search bar, limiting it to the mailbox in question and searching only the From field using the buttons that appear when you start typing a query.

Maybe you are looking for