Why are the phone sales lying to customers telling them they will get a new phone under the warranty
This is my story from Store 1513 2441 North Maize Rd Wichita, KS 67205 Why are the cell phone sales people lying to customers by telling them they will get a brand new replacement phone under the purchased warranty when they really have to wait to be sent a refurbished phone? This seams like a scam! I have been told we would get a brand new phone on 3 separate contract renewals in the last 6 months if there ever was a problem, and now that I have a problem they say no you have to wait for a refurb in the mail? Guess you CEO will be getting an earful!
Hello WilliamAnderson,
Our Geek Squad protection I can assure you is not a scam but I understand why you would feel that way considering the circumstances. Our Rapid Exchange process, with certain mobile devices covered under Geek Squad Protection, “utilizes refurbished products of like kind and quality and of comparable performance”. I apologize for the confusion this has caused you after you invested in that protection plan.
I realize this is not what you were led to believe in the store and I would like to reach out to the Wichita, KS store (1513) to pass along this feedback. I will be sending you a private message to get some more contact information from you; to check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message
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Please can you help....
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Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source) -
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KinquanaH_VZW
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Are you happy with your Galaxy S5? I'm looking for a new phone.
Are you happy with you Galaxy S5? I'm looking for a new phone.
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