Why can I not register my used iPad mini to my account? states still registered to previous owner, even when its not??

I purchased a used ipad mini, still under warranty.  despite previous owner removing the device from his apple account, when I go to register the ipad mini to my account, apple states the device is still listed under previous owner.  Previous owner has gone into his account and the ipad mini has been removed?  what to do

Contact the Apple suport number for your location from http://support.apple.com/kb/HE57 and ask for their help is getting this registration straightened out...you will probably need to be able to send them proof of purchase for the iPad Mini.

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