Why can't Creative Cloud update my Illustrator and PS?
I keep trying to update my CC Illustrator and PhotoShop, but when the progress bar gets towards the end it pops up a red warning Update Failed. This has been going on ever since I got on Creative Cloud and downloaded these Apps. Is there problems at your end or do I need to reset something on my end or what. I would like to have a trouble free subsciption to CC. I have waisted a lot of time watching the progress bar run and finally say Update failed.
Run the Cleaner tool, reinstall and tryy again.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium
Similar Messages
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Can I download a non-creative cloud trial of illustrator and photoshop?
Hi, I dont have good access t the internet, but I want to trial indesign and illustrator before I purchase. Is it possible to trial a non creative cloud version of them?
Hi,
I am not really sure as to what do you mean by "non creative cloud version".
But if you do not wish to download the CC, you can try using the trial for CS applications.
Download CS6 products
Regards,
Sheena -
I have a fully paid Creative Cloud membership. but when I click on Creative Cloud it says an update is available. When I click to get the update it starts, then stops at 43% and I get Error Code 1. Contact Customer Support and when I click on that I am sent in an unending circle with never any option to get chat, or phone support!! There is apparently no way to reach real support or to get Creative Cloud to update normally. What a terrible lack of customer service!
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
We subscribed to Adobe Creative Cloud last October, purchasing a single copy of Illustrator and Photoshop.
The Web developer we had subsequently left the company, and I removed and re-assigned the products to our new Web developer in the Adobe Creative Cloud admin console and sent the 'welcome' emails to him.
He said the mails weren't sent, so I re-removed and re-added him in the console but although it states the welcome email has been sent, the user is still marked as pending?
James has fried to use the products, both of which show up as trial versions, asking for the serial numbers to be entered to unlock the full products & I don't have any record of them, nor can I find them under the CC profile?
I purchased the software through Softcat and received confirmation emails from Adobe that the products were activated and ready to download.
What have I done wrong?
All help welcomed!
Regards,
Martin.Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
Why do my Creative Cloud files look blurry and bad when previewing them?
PDF, PNGs, AI and PSDs all look like very poor quality, compressed JPGs when viewing on Creative Cloud files website or in the iPad app. You can even see the low quality JPG-like compression artifacts all over the files. Nothing is sharp. Would really like to be able to use the cloud to preview files to clients, but the quality is just not usable. Would like to know if others experience this. Any help is appreciated. Thanks
The thumbnails are fine. The problems start when I click on the thumbnails to view the photos. See my long comment above. Thank you.
I meant the mismatch between thumbnails and photos, sorry. In addition to broken rotation tags, that Winston Churchill pointed out, the database entries with the applied adjustments may have become corrupted. Repairing the database will at least ensure, that the database entries are correct.
Are you shooting RAW? Then consider tor reprocess your RAW files. The Help recommends that, if your photos have been edited in another app, for example iPhoto.
Reprocess imported RAW files
If you import RAW files that were already processed by another app, such as Aperture, the RAW processing of the photos might be out of date. If you’re happy with how a RAW photo looks, you can leave it as is, or you can choose to reprocess the RAW file with the most recent version of Apple’s RAW processing software. Note that your photos may look different after reprocessing, and you cannot undo this change.
Double-click a photo to open it, click Edit in the toolbar, then choose Image > Reprocess RAW. -
Hiya, i am new to the latest version of creative cloud. Wonder if i can install creative cloud in both mac and PC? And up to how many computers can i install the creative cloud? If I am going to graduate in a few months time, can I still use student discount to purchase the one year package and pay it off in one go? Thanks! !
Sure , you can install on both Mac as well as PC .
Max activation allowed = 2 computers.
Student discounted price will be valid for one year.
Later you can purchase with different Adobe ID , with valid proof of eligibility .
Once you had purchased yearly prepaid subscription , it will not expire for another one whole year , whether you are still student or finished graduation. It will expire after year. -
Why is the download speed for Creative Cloud updates and initial software installation so slow?
Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
- Dave -
Why is creative cloud update failing to install?
I can not use my creative cloud because it keeps trying to install an update and fails. How do I solve this?
I hope I hqad the right fault, please let me know if not.
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1608
Starttijd van toepassing met fout: 0x01d07e9d4b208f25
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Rapport-id: 899e5f6e-ea90-11e4-9933-90fba63425e0
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1210
Starttijd van toepassing met fout: 0x01d07e9ceda6f7c2
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x6f0
Starttijd van toepassing met fout: 0x01d07e9c70de8b54
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
De sessie ReadyBoot is beëindigd door de volgende fout: 0xC0000188
Tis is earlier:
De maximale bestandsgrootte voor de sessie ReadyBoot is bereikt. Het is
daardoor mogelijk dat gebeurtenissen verloren gaan (niet worden
geregistreerd) in het bestand C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl.
De maximale bestandsgrootte is momenteel ingesteld op 20971520 bytes.
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xf98
Starttijd van toepassing met fout: 0x01d07e97f6a03cb9
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xcc8
Starttijd van toepassing met fout: 0x01d07e979229c174
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Do you need more? Please tell me.
I hope you can understand. It's Dutch.
2015-04-24 18:58 GMT+02:00 Brucgovn <[email protected]>:
Why is creative cloud update failing to install? created by Brucgovn
<https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &
Install* - View the full discussion
<https://forums.adobe.com/message/7475697#7475697> -
Why do previously installed Acrobat XI Pro show as "Start trial" in the Creative Cloud updater?
Please tell me,how can I Resolved this problemHi There,
Kindly try: Creative Cloud applications ask for serial number
Could you please let us know which OS version you are using, we would also like to know what all versions of Adobe's software have you installed on your machine, like: CS 5, CS6, CC, CC2014?
Thanks,
Atul Saini -
Can I use the Creative Cloud libraries with Illustrator CS5
Can I use the Creative Cloud libraries with Illustrator CS5
Hi Ilys Ravel,
No, Creative Cloud Libraries feature is only available in CC 2014.1 release on-wards.
Sanjay.. -
The last update for creative cloud fails. Deinstalling and new download fails also. The download stop at 45%. What can I do? Using Mac OS X Maverics.
I got this error.
Hey I'm having the same problem.
"Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'."
I did nothing to cause this. -
Why do previously installed apps show as "Start trial" in the Creative Cloud updater?
Why do previously installed apps show as "Start trial" in the Creative Cloud updater?
Hi marcleadbetter,
Kindly try: Creative Cloud applications ask for serial number.
If it still persists contact support via: Contact Customer Care
Thanks,
Atul Saini -
I still don't understand why Adobe forcing us to move to Creative Cloud?
All those "benefits" that Adobe served us, is just a marketing trick.
Adobe said something like this: "All the newest updates and features are immediately available to the Creative Cloud users" This is the new benefit? Prior to Creative Cloud updates didn't exist? When Adobe release an update I don't see why "from the box users" also couldn't get them (updates) like Creative Cloud users? In both cases user must download the update (if she/he want to). Also, Adobe said something like this: "For Creative Cloud members updates are available immediately" - this is discriminating to the people who are for some reason couldn't/doesn't want to buy Creative Cloud membership, and who are using "from the box" Adobe software. Why is their money less worthy than the money of the people who are subscribed to the Creative Cloud? When I buy an car with the same interior and with the same engine but in different color than my neighbour's car, I expect to have the same car but in different color. Why that is not the case with Adobe? Those statements are perfidiously way to force people to register with Creative Cloud. I presume that CS7 (or some later edition) will be available only for Creative Cloud users and that Adobe will stop issuing "from the box" editions. Why Adobe won't give users the ability to chose where to spend their money and what to buy and how to use it (online or offline)?
"Every Creative Cloud subscriber have 20GB of storage available"!? Hey! How much HD footage we can store there? With 1-2 TB external HDDs that anyone can buy for 100-150$ Adobe offering us 20 GB of storage as a better solution? What is faster solution: HDD or Cloud service? "Files stored in the cloud are safer than those on user's HDD(s)"?! Anyone at Adobe heard for backup? I have a PC for about 20 years and still haven't any single problem with HDD malfunction. So, Adobe, please tell us what is the REAL reason why you want us to store OUR files on YOUR servers? Anyone can share their files with who ever they want using e-mail (for smaller files), and there is so many FREE web storage services, so why do we need to pay Adobe for something that we already have for free? I can use some free web storage to keep my files there and open them with current Adobe software, directly from network like from HDD, and they will be automatically updated as soon as I save them. Also I can access them from wherever I am and share them with who ever I want. So I really don't see why people buying this marketing trick called Creative Cloud?
Only REAL reason for creating something like Creative Cloud, as far as I can see, is to stop the piracy, and this is something that I really support. But I would really like to see that such a big company stop using those discriminating methods on their users!
I'm using Adobe Premiere from version 6 and After effects from the first edition so many years ago... For all those years, never cross my mind that Adobe might one day discriminate their users in such manner!
Adobe, please give us ability to CHOOSE from equal products - not from the same but different products (at the same time)!
Thank you!I'm not here to give a lesson in trade laws. Nor am I defending Adobe. I'm just telling you that a publicly traded U.S. Corporation like Adobe, Apple or Microsoft must abide by the laws of the land in which they are headquartered. It's the same for companies whose headquarters are in France, Germany, Singapore, Russia, Japan, etc...
I didn't talk about major updates. I talked about all updates 'cause Adobe said that all updates will be immediately available to the Creative Cloud users (only).
I think you're confused by the differences between a regular cycle update and a major product upgrade. These are two different things.
Licensed users continue to receive all the regular cycle updates just as before. And as before, they can't buy a major product upgrade until Adobe officially releases it. Nothing has changed in that regard. Perpetual License users still get the updates as they always have.
While it is true that Cloud users don't have to wait as long for major upgrades, it could be argued (and I would not disagree) that Cloud members are being used as "beta testers." Some of the immediately released upgrades have been sloppy and less than successfully received. I think that is one downside to this new policy and one which Adobe needs to address in coming months.
I also asked why all Adobe software isn't available for the "from the box" users? Why I can't buy Adobe Muse without Creative Cloud membership?
If "from the box" you mean a Perpetual License, I don't know the answer to that. All I can say is Muse is a relatively new product. Perhaps Adobe hasn't determined just how or where MU fits in to the Adobe product family. Same goes for the Edge products. You would have to ask Adobe about that.
Incidentally, after May 1st, "boxed" software will no longer be offered. Adobe Creative Suite products purchased on a Perpetual License will be fulfilled by digital download only.
Creative Cloud users don't have the same opportunities. Adobe forcing users to move to Creative Cloud by giving them immediate updates, more software to buy etc.
It's called incentives and it is fundamental to good marketing. You have something new you want people to buy so you give them some good incentives for trying it. I don't have a problem with this.
Nancy O. -
Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
Can I send the above log files to someone familiar with these issues for examination?Hi Gveo,
Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
Thanks,
Ratandeep Arora -
Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
GosiaCreative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia
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