Why Can't I Get My Issue Resolved? 3 Weeks and Counting!

For 3 weeks we have been having service issues with Comcast. We have had outage after outage of our phone, internet and cable. We have wasted countless hours on the phone with "customer service" trying to get our issues resoloved. Finally we were down to 1 issue. Our DVR was not recording. A tech was scheduled to come out on Monday. He came, parked outside my house, then left. Great. Called again, got the run around, apology, etc. Another tech was scheduled to come out today (7/29/2015). He showed up!!!!! He fiddled around with some wires outside, that didn't work. But, the TV was still working. He replaced the box inside the house. And then we waited for the box to reset. AND..............NOTHING. NO TV AT ALL. He tried again, twice. Still nothing.Then the tech says he thought the issue was with the line and he was "going to find his lineman, who was right around the corner". 2.5 hours later, now with no cable at all, instead of just no DVR, he still hadn't come back. I called 1-800-XFINITY and spoke to "Jenny". She tried to contact the tech with no luck, then she scheduled someone else to come back today to fix our issue. SUPRISE. Here it is 7:00 ESt and no one has shown up. My husband has called and was told that a "ticket" was not put in to have a tech come back. REALLY COMCAST? This is unacceptable. How can you think it is OK for an employee to leave a job unfinished and allow your customer to remain without services because of this?????

annabelle125a wrote:
For 3 weeks we have been having service issues with Comcast. We have had outage after outage of our phone, internet and cable. We have wasted countless hours on the phone with "customer service" trying to get our issues resoloved. Finally we were down to 1 issue. Our DVR was not recording.
A tech was scheduled to come out on Monday. He came, parked outside my house, then left. Great. Called again, got the run around, apology, etc. Another tech was scheduled to come out today (7/29/2015). He showed up!!!!! He fiddled around with some wires outside, that didn't work. But, the TV was still working. He replaced the box inside the house. And then we waited for the box to reset. AND..............NOTHING. NO TV AT ALL. He tried again, twice. Still nothing.
Then the tech says he thought the issue was with the line and he was "going to find his lineman, who was right around the corner". 2.5 hours later, now with no cable at all, instead of just no DVR, he still hadn't come back.
I called 1-800-XFINITY and spoke to "Jenny". She tried to contact the tech with no luck, then she scheduled someone else to come back today to fix our issue. SUPRISE. Here it is 7:00 ESt and no one has shown up. My husband has called and was told that a "ticket" was not put in to have a tech come back. REALLY COMCAST? This is unacceptable. How can you think it is OK for an employee to leave a job unfinished and allow your customer to remain without services because of this?????
Apologies for the issue and the experience that you described above. I have asked that someone on our New Jersey team review your account and contact you directly so that we can get any outstanding issues resolved.
Thanks for your patience.

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