Why can't I open Illustrator after downloading a free trial?

I have successfully downloaded Illustrator and Photoshop but keep on receiving a message telling me that either my computer is offline or the clock on my computer is set incorrectly, causing a connection error. Neither of these is true. Can anyone help?

Thanks, I tried the live help yesterday and spent nearly two hours with them without any success. Then I called my computer engineer son to come over ( I normally try not to bother him). He uninstalled my firewall protection, and got another one on. That seemed to sort out all sorts of problems. However he thinks I have a fundamental problem with the way the machine is set up, so it may only be a temporary situation. However I finally have Illustrator opened!

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''toolman83251 [[#question-1041515|said]]''
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