Why can´t i restore my iphone 5 in itunes? Keeps saying: You request couldn´t be processed.

Bought a second hand iphone 5 to use in Europe. But phone is locked to Verizon. Tried to call Customer Care but didn´t succeed. Tried to restore in itunes but itunes keeps telling me: Your request couldn´t be processed.

    jools111 we'll do everything we can to help! To clarify, you purchased the device to be used with European service or Verizon? What has you looking to restore the device?
AshleyS_VZW
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